How Indonesia’s largest retail brand is transforming CX

Maneesha Bhusal

VP of Customer Success, JD.ID

Kannan Rajaratnam

Director of Payments & Customer Ops, Zalora

Neil Barman

Chief Growth Officer, Yellow.ai

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What will you learn?

Retail landscape in Indonesia post-pandemic

How the retail industry in Indonesia has changed from the conventional structure and is evolving to incorporate digital technologies in a better and more efficient manner.

Role of conversational commerce in scaling business

A deep dive into how conversational AI powered intelligent virtual assistants are scaling retail business momentum by enabling seamless and interactive omnichannel commerce.

Impact of intelligent virtual assistants

How enabling intelligent virtual assistants brought about a radical change in customer experience for brands like Domino’s, Warung Pintar, and Zenyum.rn

About Speakers

Maneesha Bhusal

VP of Customer Success, JD.ID

Maneesha Bhusal, An Executive with 20+ years in CS & CX has varied industries including ecommerce, banking, real estate, telecom She is a proud alumni of Insead Business school (MBA 2011). Having worked in 27+ Countries across APAC, EMEA and US, she holds firmly to the notion that there is a solution to every customer problem, regardless of circumstances, capabilities or budget.and US, she holds firmly to the notion that there is a solution to every customer problem, regardless of circumstances, capabilities or budget.

Kannan Rajaratnam

Director of Payments & Customer Ops, Zalora

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Neil Barman

Chief Growth Officer, Yellow.ai

Neil has 16+ years of experience, with experience in SaaS and direct-to-consumer sales and marketing processes. He has strong business leadership in managing sales, marketing and account management functions in IT services or IT products environment. Neil has quite the experience in handling inside-sales teams and business development teams and in driving lead generation through various channels.

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