How Indonesia’s Largest Retail Brand is Transforming CX

Maneesha Bhusal

VP of Customer Success, JD.ID

Kannan Rajaratnam

Director of Payments & Customer Ops, Zalora

Neil Barman

Chief Growth Officer,

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What will you learn?


Retail landscape in Indonesia post-pandemic

How the retail industry in Indonesia has changed from the conventional structure and is evolving to incorporate digital technologies in a better and more efficient manner.


Role of conversational commerce in scaling business

A deep dive into how conversational AI powered intelligent virtual assistants are scaling retail business momentum by enabling seamless and interactive omnichannel commerce.


Impact of intelligent virtual assistants

How enabling intelligent virtual assistants brought about a radical change in customer experience for brands like Domino’s, Warung Pintar, and Zenyum.

About Speakers

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