How Conversational AI is transforming the Retail & E-commerce industry – featuring Tech Mahindra

Tejeswi Sreekantan

Vice President GlobalPartnership, Yellow.ai

Nikhil Pereira

Global Head – CX Practice, Tech Mahindra

Vaibhav Dalal

Head of Delivery – Automation
& Conversational AI,
Tech Mahindra

Watch Now

What will you learn?

What is the importance of CX for building future-proof enterprises?
How to leverage conversational AI to redefine the way enterprises connect with customers, employees, and vendors
How Tech Mahindra and Yellow.ai’s joint conversational AI implementations help reduce operational costs, optimize resources, improve response time, and provide intelligent user insights for enterprises?

Watch on-demand

About Speakers

Tejeswi Sreekantan

Vice President GlobalPartnership, Yellow.ai

Tejas has over a decade of experience in the SaaS industry building successful sales teams to expand into global markets. A specialist in building sales teams for startups and displacing established enterprise software solutions globally, Tejas is building a 5x YoY growth across APAC, Middle East, Europe and ANZ market at Yellow.ai.

Nikhil Pereira

Global Head – CX Practice, Tech Mahindra

Customer Experience (CX) evangelist responsible for 360 degree Digital Transformation across People, Process and Technology. Nikhil leads all CX related initiatives for existing and new clients, and drives CX consulting, providing expert guidance for large strategic deal and building end-to-end CX capability stack for Tech Mahindra.

Vaibhav Dalal

Head of Delivery – Automation & Conversational AI, Tech Mahindra

Customer Experience (CX) evangelist responsible for 360 degree Digital Transformation across People, Process and Technology. Nikhil leads all CX related initiatives for existing and new clients, and drives OX consulting, providing expert guidance for large strategic deal and building end-to-end CX capability stack for Tech Mahindra.

Top trending resources

Visit Resource Library

An enterprise leader’s build vs. buy blueprint: Crafting success with the best-fit AI for customer service

Betting big on AI-first: Insights from North American customer service leaders

Lion Air Group transforms customer service for 6 airlines with 90% automation by Yellow.ai

Visit Resource Library

We've been called gamechangers for a reason.

The most trusted & award-winning AI platform out there.

Book a demo

Gartner Yellow.ai Named a Challenger in 2023