Connected CX: The Catalyst for Sustained Growth

Neil Barman

Chief Growth Officer, Yellow.ai

Sachin Bhatia

Co-Founder, Ameyo

Tarun Jain

Director of IT & Innovation, Knowmax

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What will you learn?

Role of 360 degree telephony and knowledge management

Discover how contact center solutions and knowledge managment go hand-in-hand in offering a connected, proactive customer experience.

How conversational AI drives impactful customer relationships

In the age of instant query resolution and self-service, AI-powered chatbots have a key role in enabling seamless customer support.

How to link your CX initiatives with ROI

Learn how to design a CX strategy that caters to customer needs while being closely aligned to business objectives

About Speakers

Neil Barman

Chief Growth Officer, Yellow.ai

Neil has 16+ years of experience, with experience in SaaS and direct-to-consumer sales and marketing processes. He has strong business leadership in managing sales, marketing and account management functions in IT services or IT products environment. Neil has quite the experience in handling inside-sales teams and business development teams and in driving lead generation through various channels.

Sachin Bhatia

Co-Founder, Ameyo

Sachin is co-founder and heads Global Sales and Marketing for Ameyo. A Computer Scientist by education and a product person at heart, Sachin has been involved in understanding needs and delivering customer engagement solutions to consumer-facing companies. He’s been working with CIOs and Customer Experience leaders in over 60 countries over the last 16 years and believes problems in emerging markets need unique solutions.

Tarun Jain

Director of IT & Innovation, Knowmax

Tarun Jain serves as Head – IT & Innovation at Knowmax where is also responsible for growth in international markets. His areas of expertise include the understanding of customer friction and product design that caters to large enterprises. In his 17 year career, Tarun has worked from managing contact centres to product innovation to shipping products globally around Knowledge Management, Device Management & Internet of Things.

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