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Yellow.ai Named a Strong Performer in the Forrester Wave™ for Conversational AI Platforms for Customer Service, Q2 2026
Yellow.ai’s platform enables agentic self-service applications that combine predictive and deterministic components to support complex customer interactions. Its platform is designed to support complex applications at scale and can also be deployed in a focused manner to get simpler applications online quickly.
15+
Frontier LLMs orchestrated for speed and accuracy
16B+
Annual conversations
fueling AI accuracy
60%
Reduction in
operational costs
Why it Matters
Why the Forrester Wave Conversational AI recognition matters for customer service
Enterprise conversational AI has moved past pilot projects and into production at scale. Buyers now need to know whether a platform holds up under real deployment conditions, not just in a demo environment, and we believe that’s the gap the Forrester Wave methodology is built to close.
Forrester’s Q2 2026 Wave evaluated the 14 most significant conversational AI platforms for customer service against criteria covering integration depth, operational safety, and readiness for the shift toward agentic AI. By naming Yellow.ai a Strong Performer, in our opinion, Forrester confirms that the platform meets today’s enterprise demands and is built for where agentic AI is headed:
“Yellow is a good fit for organisations that are looking for fast time to value and want to empower non-coders to build out customer self-service applications.”
– The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026
Disclaimer:
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance.
For more information, read about Forrester’s objectivity here.
What makes Yellow.ai different
AI-Assisted Application Building
Nexus’s AI assistant identifies which applications to build next based on real usage patterns, then generates synthetic data so teams can test before anything goes live. Development moves as one continuous loop, not a series of handoffs.
One Platform For Every
Builder
Low-code and no-code tools sit alongside pro-code development on the same platform. Non-technical teams and engineering teams build the same customer-facing agents, without maintaining two separate toolchains.
Legacy Systems, Not
Ripped Out
An on-premises translator connects Nexus to the legacy systems already running in your contact center. Enterprises get agentic AI without a rip-and-replace project or a multi-year migration.
Deployment Built for Every Contact Center
Our blended pod model keeps deployment teams shared and consistent across customers, so smaller contact centers get the same deployment rigor as the largest enterprise programs.
Multi-Agent, Multi-LLM Architecture
Nexus runs on four specialized personas, Strategist, Architect, QA Engineer, and Mechanic, covering the full lifecycle from discovery to self-healing. Multi-LLM orchestration across 15+ frontier models routes each query to the model built to handle it.
Enterprise Governance
Built In
SOC 2 Type II, ISO 27001, GDPR, and HIPAA-ready compliance, with granular role-based access control and full audit trails. Regional data residency spans the US, EU, India, UAE, and Southeast Asia, with an on-prem option available.
Trusted by 650+ Enterprises
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