Accelerate utility excellence: AI-first automation for superior service and efficiency

Slash operational costs and boost customer satisfaction with a unified customer service automation platform. Automate support across 35+ channels while ensuring lightning-fast setup and go-to-market.

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Customer service automation for a truly omnichannel experience

90%

queries self-served

60%

reduction in operational costs

30%

higher order completion rates

50%

boost in agent productivity

Automate 90% utilities use cases with human-like AI

Personalize conversations with advanced AI

Deploy truly multilingual, human-like AI for Voice, adept at active listening, and context-switching, that handles customer interruptions with context and empathy. For instance, customers can report issues, schedule appointments, track bill payments, and service updates.

Scheduling services

Enable effortless scheduling for customers seeking service time slots. Seamlessly integrate with existing CRM/ERP platforms for real-time availability and tracking of waste pickup, tank refills, and technician visits.

Billing and payments

Amplify business growth and revenue through seamless payment collections across channels, effortlessly connecting with your existing payment platforms and infrastructure.

Plug & play integrations with
100+ industry-leading platforms

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Explore collections

Anytime, anywhere instant self-serve

Our AI-first unified customer service platform enables automated onboarding, timely reminders, and proactive notifications for meaningful customer interactions where each message is personalized and contextual.

Onboarding

Automate registration, verification, and new account creation

Payment reminders

Send out reminders on text and voice channels to ensure timely collections

Alerts and notifications

Send out proactive notifications on outages, usage status, pickup schedule, and more.

Transform support chats into meaningful interactions

Every conversation is a moment of delight with AI agents that offer personalized support 24/7 with human-like interactions. In the case of complex queries, AI agents can seamlessly hand over the query with context to a human agent.

Insights

Create data-driven dashboards to access real-time insights and improve customer experience.

Location-based services

Provide real-time personalized support based on customer location.

Data-driven insights

Leverage analytics to understand user feedback, top customer flows, user acquisition details, and other critical metrics.