How Indonesia’s Largest Retail Brand is Transforming CX

Speakers
Kannan Rajaratnam

Director of Payments & Customer Operations, Zalora

Maneesha Bhusal

Head of Customer Experience, JD.ID

Neil Barman

Chief Growth Officer, yellow.ai

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What will you learn?

1

Retail landscape in Indonesia post-pandemic

How the retail industry in Indonesia has changed from the conventional structure and is evolving to incorporate digital technologies in a better and more efficient manner.

2

Role of conversational commerce in scaling business

A deep dive into how conversational AI powered intelligent virtual assistants are scaling retail business momentum by enabling seamless and interactive omnichannel commerce.

3

Impact of intelligent virtual assistants

How enabling intelligent virtual assistants brought about a radical change in customer experience for brands like Domino’s, Warung Pintar, and Zenyum.

About Speakers

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