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Yellow.ai + Genesys Integration

Transform contact center operations
with Yellow.ai and Genesys

Learn how you can increase customer satisfaction by upto 40%!

Leverage Yellow.ai’s Omnichannel Connector on Genesys AppFoundry for cost-efficient customer support
Run high ROI inbound and outbound engagements with Yellow.ai CSC and Genesys CX Cloud
Route queries on text and voice channels to support agents intelligently

Go-live with pre-built template by Yellow.ai Marketplace

Integrate in 3 simple clicks

Genesys + Yellow.ai Integration

UP TO 80% QUERIES SELF-SERVED

Scale contact center operations with 24/7 self-serve on text and voice channels

Reduce operational costs with Yellow.ai Omnichannel Connector and provide 24/7 self-service
Connect Genesys Cloud with Yellow.ai voice AI agents for convenient, truly human-like customer service
Quickly scale support operations by deploying Dynamic AI agents on one channel and then effortlessly adding more channels

REDUCE SUPPORT COSTS BY 60%

Empower support agents with context and customer insights for accurate resolutions

Handle escalations effectively by routing users to the right human agent with Genesys PureCloud integration
Call transfers from Dynamic AI agent to human agents are empowered with real-time and historical insights
Dynamic Voice AI agents are capable of summarizing live conversations and passing on the information to human agents before the call transfer, helping with context for rich customer experience

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