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Best Of Human And AI
For Your Customers

There are some things that agents do best and some that AI is great at. Our intuitive platform is built to bring out the best in both to offer nothing but excellence to your customers.

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Give your customers a memorable
experience

Reach your customers on social, voice and email channels from a single place with ease.

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View your customer’s entire journey across channels in a single unified view built on top of our customer data platform

Personalised

Why wait for customers to message you? Wow them through proactive notifications sent right from inbox on the channel of their choice.

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Automate data entry through NLP and escalate issues to the best suited agent through intelligent routing

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Make it fun for your support agents

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Easily monitor and respond to customers across channels with one unified support desk via chat, voice or video calling

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Equip your agents with AI-powered suggestions, agent actions and bot collaboration through intelligence capabilities of yellow.ai platform

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Integrate with third-party applications and create custom views for agents within inbox through inbox apps.

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Allow agents to collaborate easily by adding collaborators and sharing internal notes on any ticket.

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Use conversational insights to help
you evolve

Get deep actionable insights on your CSAT and helpdesk health through out of the box analytics and custom reports

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Use intent mining to identify repeated queries going to support desk and train your bot to answer them through active learning

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Use powerful no-code workflow builder to create automations around SLA, working hours, reminders, etc. right from inbox

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More ways to use yellow.ai to
transform your business

70%

Increase in CSAT scores

83%

Increase in customer experience

Latest insights

Support automation is just the
beginning