Your first Chatbot is on us!
#FeatureFriday - Uplift your website engagement with inbound campaign manager
Gartner : Adapt a customer centric approach to drive CX
Case studies & customer stories
Pay as you go
Domain expert NLU and pre-built nodes
Build your bot on no-code platfrom
Best of AI & human intelligence
Upsell & crossell your products
ISO & GDPR certified
100+ out-of-the-box integrations
Gain customer insights and drive revenue
Turn thousands of documents in a chatbot in minutes
There are some things that agents do best and some that AI is great at. Our intuitive platform is built to bring out the best in both to offer nothing but excellence to your customers.
Reach your customers on social, voice and email channels from a single place with ease.
View your customer’s entire journey across channels in a single unified view built on top of our customer data platform
Why wait for customers to message you? Wow them through proactive notifications sent right from inbox on the channel of their choice.
Automate data entry through NLP and escalate issues to the best suited agent through intelligent routing
Easily monitor and respond to customers across channels with one unified support desk via chat, voice or video calling
Equip your agents with AI-powered suggestions, agent actions and bot collaboration through intelligence capabilities of yellow.ai platform
Integrate with third-party applications and create custom views for agents within inbox through inbox apps.
Allow agents to collaborate easily by adding collaborators and sharing internal notes on any ticket.
Get deep actionable insights on your CSAT and helpdesk health through out of the box analytics and custom reports
Use intent mining to identify repeated queries going to support desk and train your bot to answer them through active learning
Use powerful no-code workflow builder to create automations around SLA, working hours, reminders, etc. right from inbox
“The team is very agile in understanding the customer requirement and delivers as per customer expectations. They are always available with solutions and take proactive steps to mitigate risks.”
“yellow.ai allows easy integration with portals. It has easy to implement use cases and the guided workflows function smoothly. Their cloud solution and latest interface is amazing.”
“yellow.ai is among the best platforms to create chatbot solutions. It is easy to use and almost all options can be customized as per requirement..”
"They excel in creating conversational bots. They can provide meaningful innovations & insights into the products they build for us. They can literally automate everything you need to automate. Their product & solutions are customizable to tailor one's needs specifically"
“The team is proactive, accommodating, flexible & sound knowledge of the subject. They have always delivered the quality product & on timely basis. "
“yellow.ai is the perfect software for building the perfect chatbot. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.”
“A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team. This has increased efficiency multi-folds.”
We go way beyond predictive and proactive customer support. We enable brands to seamlessly resolve customer issues 24*7*365 and transfer them to live agents in case of complex queries.
Enable customers to engage, with their favourite brands in real-time on a channel of their choice, fostering lifelong loyalty for the brand.
Improve customer lifetime value with higher engagement, faster responses, better conversations-led CX and higher sales conversions - across languages, timelines, and channels.
Increase in CSAT scores
Increase in customer experience