for 2021 Innovation Leadership Award in Conversational AI

Frost & Sullivan has awarded the 2021 Best Practices Technology Innovation Leadership Award in the conversational artificial intelligence (AI) market.

This recognition comes on the back of’s ability to drive continous innovation and growth in the face of ongoing and challenging strategic imperatives.

Why Frost & Sullivan recognized as a leader in Conversational AI

01. Differentiated approach to total CX

Unique approach to enable real-time, on-demand, unified customer experiences (CX) for your customers.

02. Leverage the best-in-class CX platform

Reap the benefit of having an AI+Human platform deployed for all CX and EX needs.

03. Value driven Technology leadership

Delivering highly differentiated and elevated customer experience across industries and functions at a fraction of the OPEX.

04. Market driven use-cases

Tailor-made solutions to cater to use-cases identified by market needs.

05. Forward looking innovation

Dedicated R&D arm to assist enterprises in the adoption of conversational AI on a larger scale.

06. Seamless integration across 35+ channels

How to leverage various Self-serve Customer Support Channels

The Best Practices report executed by Frost & Sullivan is based on in-depth interviews and primary market analysis and recognizes’s committment to creativity, keen attention to prevailling market needs and exceptional leadership standing in the complete CX automation space.

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