An enterprise leader’s build vs. buy blueprint: Crafting success with the best-fit AI for customer service

Download this e-guide to obtain comprehensive insights on

• Top reasons behind the rise of AI in customer service and its pivotal role in defining a company’s success.
• 8 drivers and questions to consider for assessing the build vs. buy approach, encompassing factors like time, costs, security, flexibility, and more.
• Advantages and drawbacks of outsourcing, hybrid, partnership, off-the-shelf, custom-built, and in-house solutions, based on the 8 factors.
• A decision-making framework for selecting the ideal build vs. buy solution, with the rationale behind the preferred choice of leading enterprises.