What is the difference between e-commerce and omnichannel?

Omnichannel involves using more than one channel to increase sales by concentrating on providing a unified customer experience regardless of the client’s location. E-commerce meanwhile is the trading of goods and services, or the transmission of data or funds, across an electronic network.

What does omnichannel mean in retail?

Omnichannel in retail illustrates a retailer's attempts to deliver a steadfast, coordinated customer experience across all customer channels through reliable, universal data.

What is omnichannel in banking?

Omnichannel in banking means that users can carry out all the banking tasks from a mobile app, website, a call centre, the bank’s branch, or any other relevant channel.

What is the difference between omnichannel and cross channel?

Cross-channel is the next level up from multi-channel while omnichannel takes the concept of omnipresence into account with customers having the ability to use various channels at the same time.

Omnichannel AI automation with Yellow.ai

Unify your CX with omnichannel AI automation

Deliver consistent customer and employee experiences across channels while keeping the context of conversations from one channel to another with Yellow.ai’s omnichannel automation.

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World’s leading enterprises trust Yellow.ai

Conversations that converge

Be available for your customers on demand. Drive engaging and hyper-personalized conversations across 35+ channels.

Delivering an omnichannel experience from one platform

Integrate. Automate. Communicate instantly. It all starts with a conversation.

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Text automation

Website, e-mail, SMS, WhatsApp, Instagram, Twitter, Facebook Messenger & more

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Voice automation

Contact Center Systems, Telephony, IVR, Home Assistants like Alexa & more

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100+ plug & play integrations

Simply integrate Yellow.ai across your favorite apps in just one-click

Automated suggestions, prompts & reminders along with in-chat commerce, leveraging our pre-built payment gateways.

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Google Business

Deploy hype-local chatbots to converse with potential leads for your Google business listings.

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Instagram

Automate DMs, comments and responses, plus proactive upselling of your products or services.

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When people meet AI, amazing things happen

“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational AI use cases throughout the organization.”

Jessica Osborn

IT Operations Manager, Randstad USA

“The ease of using Yellow.ai’s low-code platform enabled Union Bank of Philippines to quickly scale customer self-serve options, allowing efficient query resolution for clients. Costs for operating, and catering to clients using the chatbot have gone down by 51%.”

Joanna J Perez

AVP – Self-service Channels and Bots Head, UnionBank of Philippines

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”

Vishal Mathur

National Head of Customer Service, Sony India

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