What Gartner® Says About Agentic AI’s Impact on Customer Service

Gartner predicts that by 2029, agentic Al will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs. Get the research that reveals how enterprises are preparing for this transformation and the implementation roadmap they’re following.

Get your complimentary copy

Key Insights We Think You’ll Discover

The Agentic AI Advantage

How autonomous AI agents go beyond chatbots to handle complex, multi-step service processes without human intervention

Organizational Impact

The 3 new job roles emerging as companies deploy agentic AI (and what traditional roles are evolving)

Implementation Roadmap

Gartner specific recommendations for evaluating vendor claims and avoiding costly deployment mistakes

Competitive Advantage

How early adopters are using agentic AI to reduce operational costs while improving customer satisfaction

Why This Matters for Your Enterprise

Traditional automation has hit a wall. Agentic AI can break through.

Current automation breaks down when situations get complex. Agentic AI bridges that gap by combining reasoning, planning, and execution in a single system. We believe these findings show why enterprises are investing heavily in this autonomous approach.  

This report outlines key recommendations for service leaders preparing for this technological shift.

Access Gartner Report Now

Gartner, What Is Agentic Al and How Will It Impact Customer Service?, By Daniel O’Sullivan, Kathy Ross, Francesco Vicchi, 25 February 2025