Platform
Channels
Real-time support at scale with generative AI
Enhance customer and employee experiences using our multi-LLM architecture, continuously trained on billions of conversations for scalability, speed, and accuracy. Cut support costs by 60% with seamless automation across text, email, and voice.
Yellow.ai Dynamic Automation Platform
Slash costs by 60% by automating conversations across text, email, and voice
Conversational Service Cloud
Boost customer satisfaction and slash operational costs by up to 60%, delivering real-time multilingual support across text, voice, and various channels
60%
Reduction in operational cost
Conversational Commerce Cloud
Increase your customer engagement by 60% and maximize your marketing ROI by running cross-channel, conversational campaigns
50%
Increase in conversion rates
Conversational EX Cloud
Boost the productivity of your workforce by using our pretrained HR and ITSM AI to automate day-to-day conversations
40%
Increase in ESAT
Industry-leading accuracy
DynamicNLP™
Powered by zero-shot learning, Yellow.ai DynamicNLP™ is the first-to-market in the enterprise conversational AI space that eliminates the need for NLP training to help you go live in minutes.
- Higher intent accuracy out-of-the-box from day 1
- Industry agnostic
- Fluent in 135+ languages
- Pre-trained on billions of conversations
RAPID DEPLOYMENT
Marketplace for powerful templates
Go to market 2X faster with 150+ prebuilt templates and integrations to build high-quality voice AI chatbot software
- Plug & play templates for key industry verticals
- Integrate with industry-leading platforms in a few simple clicks
- Available for e-commerce, CRM, live chat, voice activation, social channels, payment gateways, enterprise tools, and data hubs
- Pre-built connectors for most widely used channels
No-code builder
Drag-and-drop interface
Maximize and realize ROI faster by designing and deploying Dynamic AI agents quickly and easily in minutes, with no coding and no training required.
- No code, intuitive workflows
- Auto-create development flows from design
- Reduce 50% development and training time
- Eliminate the need for expensive technology investments
90% CALL DEFLECTION WITH ZERO SETUP
Automate queries
Slash agent search time and boost efficiency with Yellow.ai DocCog — a cognitive knowledge search engine — by quickly extracting vital information across multiple sources and systems.
- Upload from multiple sources: documents, URLs, AWS S3, Sharepoint, and knowledge bases such as Salesforce, Confluence, ServiceNow, and more
- Search on images, hand-written notes, receipts, etc., with a native OCR parser
- Experience increased call deflection with DocCog’s robust fallback mechanism
- Support for languages such as English, German, French, Spanish, and more
Let’s get acquainted
Whether you’re established or fast-growing business, we’re here to help you gain a competitive edge — speak to one of our human agents about how Yellow.ai might work for you.
50% INCREASE IN LEAD CONVERSIONS TO MAXIMIZE MARKETING ROI
Conversational campaigns
Create a healthy pipeline of leads, improve conversion rates, and build a base of loyal customers with personalized, omnichannel marketing campaigns.
- Generate high-quality leads with accurate targeting
- Boost lead conversions by 50% with goal-oriented workflows
- Reduce cart abandonment rates by 30% with auto-generated nudges
- Run loyalty programs, provide timely suggestions, and achieve higher CSAT ratings
ELEVATE ENTERPRISE AGENT PRODUCTIVITY BY 50%
AI-powered agent assist
Supercharge your enterprise support team’s productivity by harnessing our generative AI-powered unified Inbox.
- Provide your agents with cutting-edge tools like auto-response, ticket summarization, and coaching insights
- Canned response suggestions for quicker response and reduced handling time
- DocCog integration with Inbox knowledge base to help agents find information quickly
- Seamlessly manage customer interactions across chat, email, and voice
Real-time data
Deep insights & analytics
Go further than tracking key commercial metrics — know your customers and employees better than they know themselves.
- User journey visualization to optimize conversation flows instantly
- 20+ system reports in addition to custom reports and dashboards
- Track customer service metrics such as deflection rate, goal completion rate (GCR), CSAT, first response time (FRT), and more
- Build business goals in minutes to track them in real-time for actionable insights
ENTERPRISE-GRADE
Unmatched security
ISO, HIPAA, SOC 2 and GDPR certified platform – ensuring privacy, security and compliance is our top priority.
- Role-based access control, single sign-on, OAuth, and SAML integration at bot level
- TLS 1.3 encryption in transit (TLS 1.2 supported for backward compatibility), AES 256 encryption at rest
- Pentests & vulnerability management on the code and platform levels; WAF, DDOS, IPS & IDS covered
Delivering an omnichannel experience from one platform
Integrate. Automate. Communicate instantly. It all starts with a conversation.
Text Automation
Website, e-mail, SMS, Whatsapp, Instagram, Twitter, Facebook messenger & more
Learn more
Voice Automation
Contact center systems, telephony, IVR, home assistants like Alexa & more
Learn moreWe've been called gamechangers for a reason.
The most trusted & award-winning AI platform out there.
