40
%Increase in CSAT
80
%Self-serve FAQs
70
%Reduction in operational cost
ROI Estimation Report
ROI report
SAVINGS (USD)
100
50
0
Year 1
Year 2
Year 3
Year 4
TIMELINE
Approx. Savings over 4 Years is $ 0
So how did we get these numbers?
- Calculated Projected Cost without Dynamic AI Agent:
Number of agents x Average cost of agent per year x L
L – Factor to calculate fully loaded cost taking into account commission, bonuses, etc. - Calculated Yearly Cost
by considering YoY growth in ticket volume:
Cost for Year (n+1) = Cost for Year (n) x (Expected YoY growth in a year + 1) - Calculated Projected cost with Dynamic AI Agent
by assuming Deflection in total volume of tickets and reduced cost in resolving them with Dynamic AI agent:
(Deflection rate x Total number of tickets x Cost per deflected call) + (Projected cost without Dynamic AI Agent * (1-Deflection rate)) - Calculated Potential Savings:
Projected cost with Dynamic AI agent – Projected cost without Dynamic AI agent
Make this ROI your reality
1 Day
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Our experts will help you choose the right use cases that will make the most impact for your business and customers.
Iterate
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