We are thrilled to announce the latest upgrade of VoiceX, the AI that talks like you. As enterprises continuously seek to elevate customer interactions with intelligent Voice AI solutions, we have upgraded VoiceX with two powerful new features – SmoothTalk AI & Sentiment AI and an upcoming feature Acknowledgement AI expected to be released in April.
Traditional Voice AI solutions often fail to deliver natural, human-like interactions, relying on robotic voices and outdated IVR menus that frustrate customers. They struggle with multi-intent queries, interruptions and contextual responses, leading to disjointed conversations. Frequent cutoffs make interactions feel unnatural, increasing call drop-offs. Without sentiment awareness, these systems fail to gauge customer frustration, impacting satisfaction and resolution.
With VoiceX’s new upgrade, we have addressed these pain points by integrating next-gen Voice AI capabilities that enable enterprises to offer human-like conversations to ultimately elevate customer experiences at scale. With the latest release, we’re excited to introduce two more groundbreaking features to our Voice Intelligence Umbrella: SmoothTalk AI & Sentiment AI.
SmoothTalk AI
SmoothTalk AI ensures no interruptions and no awkward pauses, leveraging Yellow.ai’s LLM intelligence to listen smarter, understand hesitations and pauses and respond at the right moment. This feature enables fluid, real-time interactions without robotic interruptions, ensuring more human-like conversations. With intelligent end-of-turn detection, SmoothTalk AI accurately identifies when a user has finished speaking, preventing unnatural cut-offs. The result is an experience that enhances accuracy and relevance while reducing customer frustration and the need for repeated responses.
Sentiment AI
Sentiment AI empowers enterprises with smarter responses every time. By leveraging real-time sentiment tagging, VoiceX analyzes customer interactions to extract actionable insights for real-time customer support optimization. This allows businesses to personalize responses based on customer emotions such as frustration, happiness, neutral etc. With proactive issue resolution, Sentiment AI flags negative sentiment early, enabling quick human intervention when needed. Additionally, it provides businesses with sentiment trend analysis to drive data-driven decision-making and improve customer satisfaction.
Upcoming Feature – Acknowledgement AI
Acknowledgement AI enhances conversations with natural, real-time verbal cues such as “hmm,” “got it,” “aha,” “okay,” “go on etc.” creating a seamless and engaging dialogue. This eliminates awkward silences and ensures that the AI agent actively listens, signaling attentiveness and understanding. By maintaining a natural rhythm in conversations, Acknowledgement AI boosts user confidence and optimizes call flow for a more efficient and satisfying customer experience.
Why Does VoiceX Stand Apart?
VoiceX continues to stand apart with its high scalability, enabling enterprises to handle large volumes of interactions without compromising quality. Its omnichannel integration across Voice, Chat, Email & other Enterprise Apps ensures a seamless experience while maintaining context across channels. Additionally, its multi-LLM architecture allows for continuous learning, improving accuracy and responsiveness with every interaction.
VoiceX Impact
With the existing VoiceX, enterprises have already achieved remarkable results, Boosting CSAT by up to 40%, Reducing Operational Costs by up to 60% and Increasing Customer Engagement by up to 60%. Now, with the new VoiceX, these metrics are set to climb even higher. By making conversations smarter, more intuitive, and deeply human-like, VoiceX is redefining enterprise Voice AI once again. As a global solution, it continues to transform customer experiences with AI that truly understands and responds like a human, driving even greater efficiency, satisfaction and engagement.
Why Upgrade to VoiceX?
With VoiceX, Yellow.ai is setting a new standard for enterprise voice automation. By eliminating robotic experiences, improving sentiment understanding and enabling fluid conversations, we are transforming how businesses engage with their customers for more human-like interactions enhancing customer satisfaction.
Stay ahead in the era of intelligent automation with the AI that talks like you.
Ready to explore the all new VoiceX?
