As conversational AI becomes the nerve center of customer experience, the need for deeper, faster and more actionable insights has never been greater.
Traditional analytics often skim the surface offering fragmented reports, generic charts and static numbers. They fail to reveal why performance fluctuates, how customer sentiment shifts or what truly drives success across AI and human conversations.
With Depth by Design as our central theme, Yellow.ai delivers analytics built for precision and purpose enabling teams to see beyond dashboards and uncover the intelligence that powers meaningful change.
We’re thrilled to introduce a new look for our analytics module which includes powerful dashboards, deeper diagnostics and smarter conversations to help enterprises understand, measure and optimize every interaction.
Smart Conversation Logs for Faster Resolutions
Turn complexity into clarity.
Our enhanced Smart Conversation Logs transform raw data into actionable intelligence with multi-layer filters and AI reasoning.
Instantly slice and dice interactions across metrics like resolution rate, containment type, sentiment and escalation trends to pinpoint exactly where improvements are needed.
With AI-powered summaries and debugging insights, teams no longer have to spend hours tracing what went wrong. The system tells you what happened, why it occurred, and how to fix it, empowering faster, smarter resolutions that elevate both performance and customer satisfaction.
Unified Performance Dashboard for Complete Visibility
One view. Total control.
The new unified performance dashboard brings all your critical metrics like resolution rate, containment, sentiment and adoption together in a single, crystal-clear view.
For the first time, compare AI vs. human agent performance side by side to measure efficiency and consistency. Get a live pulse on active AI agents, trending topics, and performance gaps, enabling proactive optimization before small issues become big challenges.
With Depth by Design, visibility becomes your competitive advantage.
Intelligent Voice Analytics for Complete Insights
Voice intelligence, reimagined.
Our new Intelligent Voice Analytics introduces specialized logs and diagnostics crafted exclusively for the unique challenges of voice interactions. From call direction and hang-up reason to duration and performance metrics, every voice detail is now captured and analyzed with precision.
Teams can listen to recordings, review transcripts and detect drop or quality issues in real time bringing clarity and speed to even the most complex call patterns.
Why this matters
With data that goes deeper and diagnostics that move faster, enterprises can now:
- Achieve up to 30% reduction in support tickets by proactively identifying and resolving recurring issues through data-driven insights.
- Drive 10% higher containment rates with precise visibility into what triggers handoffs and how to optimize self-service flows.
- Attain a 93% overall containment rate, powered by AI reasoning that continuously learns from every interaction to improve resolution accuracy.
- Reduce operational costs by 60% through faster diagnostics, smarter automation, and better workforce utilization.
We’re not just giving you dashboards, we’re giving you decision power where every conversation becomes an opportunity to grow.
Ready to Explore AI powered analytics?
