Featured

Exclusive Interview: Yellow.ai Co-founder Explains Agent Assist Platform

  • Nov 08, 2021
blog
paper-blog

Top 9 Data Analytics Trends for 2022 and Beyond

  • Jun 24, 2022

To efficiently gather and utilize data, follow these top 9 data analytics trends for 2022 and beyond

paper-blog

Chatbots vs Conversational AI - What’s the Difference?

  • Jun 21, 2022

While chatbots and Conversational AI are often used interchangeably, their differences are glaring. Read this blog to find out which solution is the best suited for your business.

paper-blog

5 Key HR Technology Challenges and Ways to Overcome Them

  • Jun 21, 2022

Let’s look at the 5 common HR technology challenges and how you can overcome them.

paper-blog

7 Automation Trends That Can Supercharge Your Organizational Efficiency

  • Jun 16, 2022

Let’s look at the top 7 automation trends that will help organizations unlock new levels of efficiency in 2022.

paper-blog

Instagram Messaging Automation: 9 Use Cases To Elevate CX

  • Jun 15, 2022

Instagram messaging automation is helping businesses across the globe save a lot of time by responding to customers instantly. Learn more about elevating CX with Instagram DM automation.

paper-blog

Conversational AI in Shopping: A Sophisticated Retail Experience

  • Jun 15, 2022

AI in shopping can help businesses provide a state-of-the-art customer experience. Learn about how can you use conversational AI in shopping and improve your hold in the retail marketplace.

paper-blog

A Step-by-Step Guide to Personalize Customer Experiences at Scale

  • Jun 15, 2022

When it comes to personalisation, it can be difficult to know where to begin. This checklist is all you need to get started and develop a launch plan

paper-blog

How Customer Service Expectations Differ From Generation to Generation?

  • Jun 13, 2022

Your customer base comprises people from different generations. Read this blog to learn how you can cater to these different customer service expectations.

paper-blog

10 Tips To Build a Human-like Chatbot To Streamline ITSM + Free Chatbot Building Checklist

  • Jun 10, 2022

Building a simple chatbot to handle the ITSM requests can tremendously reduce the call volumes, tickets raised and errors caused by lack of communication or remittance of tickets. Conversational AI can help erase errors and speed up processes in all functions encouraging collaboration between departments and sharing of knowledge.

paper-blog

Top 9 Data Analytics Trends for 2022 and Beyond

  • Jun 24, 2022

To efficiently gather and utilize data, follow these top 9 data analytics trends for 2022 and beyond

paper-blog

Chatbots vs Conversational AI - What’s the Difference?

  • Jun 21, 2022

While chatbots and Conversational AI are often used interchangeably, their differences are glaring. Read this blog to find out which solution is the best suited for your business.

paper-blog

5 Key HR Technology Challenges and Ways to Overcome Them

  • Jun 21, 2022

Let’s look at the 5 common HR technology challenges and how you can overcome them.

paper-blog

7 Automation Trends That Can Supercharge Your Organizational Efficiency

  • Jun 16, 2022

Let’s look at the top 7 automation trends that will help organizations unlock new levels of efficiency in 2022.

paper-blog

Instagram Messaging Automation: 9 Use Cases To Elevate CX

  • Jun 15, 2022

Instagram messaging automation is helping businesses across the globe save a lot of time by responding to customers instantly. Learn more about elevating CX with Instagram DM automation.

paper-blog

Conversational AI in Shopping: A Sophisticated Retail Experience

  • Jun 15, 2022

AI in shopping can help businesses provide a state-of-the-art customer experience. Learn about how can you use conversational AI in shopping and improve your hold in the retail marketplace.

paper-blog

A Step-by-Step Guide to Personalize Customer Experiences at Scale

  • Jun 15, 2022

When it comes to personalisation, it can be difficult to know where to begin. This checklist is all you need to get started and develop a launch plan

paper-blog

How Customer Service Expectations Differ From Generation to Generation?

  • Jun 13, 2022

Your customer base comprises people from different generations. Read this blog to learn how you can cater to these different customer service expectations.

paper-blog

10 Tips To Build a Human-like Chatbot To Streamline ITSM + Free Chatbot Building Checklist

  • Jun 10, 2022

Building a simple chatbot to handle the ITSM requests can tremendously reduce the call volumes, tickets raised and errors caused by lack of communication or remittance of tickets. Conversational AI can help erase errors and speed up processes in all functions encouraging collaboration between departments and sharing of knowledge.

paper-blog

KODA - Knowledge Optimization, Discovery and Analytics for large enterprises

  • May 23, 2022

KODA - Knowledge Optimization, Discovery and Analytics for large enterprises

paper-blog

Automated Workflows for Customer Support agents

  • May 23, 2022

Automated Workflows for Customer Support agents

paper-blog

Yellow.ai’s SLA Management System for Email Ticketing

  • May 13, 2022

SLA management system, which will not only automate escalations and reminders but also provide the right tools to audit and easily eliminate any issues.

paper-blog

What Is Dialogue Management and How Important Is It for Chatbot Development?

  • May 09, 2022

Dialogue Management determines the actual context of the dialogue. This crucial element enables chatbots to comprehend contextual communications. Each conversation, dialogue and intent is critical in strengthening the chatbot’s effectiveness; It facilitates a conversational experience. Yellow.ai has a unique standpoint on dialogue design and management.

paper-blog

Yellow.ai’s Unified User Profile For Delivering Omni-Channel Experiences

  • May 06, 2022

Customers can be present at any channel at any time of the day that results in duplicate user details within the system, limiting today’s marketer to fully understand the current state of the customer and send highly relevant and personalized content. Unified User Profile solves the current limitations of the marketing team by unifying details of customers present across different channels and sources, giving holistic view of their interests, preferences and intents.

paper-blog

Yellow.AI’s New and Improved Voice AI for Humanizing Conversations at Scale!

  • Apr 28, 2022

Yellow.ai as a pioneer in the conversational voice AI space, has enabled multiple customers spread across industries to create highly differentiating, meaningful and fulfilling customer experiences when the end consumers reach out to the brands to interact with. Yellow.ai voice AI product team has launched interesting key feature upgrades to the existing voice AI offering, focussing on humanizing the voice interactions that the dynamic AI agents are having with their customers.

paper-blog

Yellow.ai Recognized in G2 Crowd's 2022 Spring Reports!

  • Apr 22, 2022

We are stoked to announce that Yellow.ai has been recognized in four G2 Crowd's 2022 Spring Reports for establishing a distinct position in the space of Conversational AI.

paper-blog

Driving Lead Generation with Personalized and Proactive Engagement Using Conversational AI for B2B SaaS Companies

  • Apr 08, 2022

Over the years, many tools have been used for lead generation and lead nurturing, but businesses have preferred AI virtual assistants over others. This is because chatbots are a low investment lead generation tool with high ROI. Read more about driving lead generation strategies with conversational AI in this Feature Friday blog post or talk to us to understand how you can do the same for your business.

paper-blog

WhatsApp Session Messages, Their Limitations and Overcoming Them

  • Mar 25, 2022

With over two billion users, WhatsApp is the most popular messaging app worldwide. It is also one of the most preferred channels for customers and businesses alike, as it is more convenient, ubiquitous & efficient than the traditional support channels like phone or email. Businesses can leverage WhatsApp Business API to provide a seamless and proactive conversation experience for their customers. As of 2021, there are over 5 million businesses that use this feature to reach their customers. In this article, we’ll be focusing on session messages, their limitations, and how to overcome them.

Build your first NLP powered
intelligent chatbot in under 10 clicks