Omid Razavi

Omid Razavi, Ph.D., is the founder of SuccessLab, a community and advisory platform dedicated to empowering Customer Service, Support, and Success (CSS) leaders. With extensive experience in customer success strategy and artificial intelligence integration, Omid guides organizations globally to deliver outstanding customer experiences and measurable business results. Passionate about innovation, Omid regularly hosts executive forums and workshops, fostering collaboration and growth within the CSS community.