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Yellow.ai named a Challenger in 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms

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Recognition

Yellow.ai Named a Challenger in 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms

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63+
MENTIONS SINCE 2020 BY
GARTNER®
15+
MENTIONS SINCE 2022 BY
FORRESTER®
10+
MENTIONS SINCE 2022 BY
IDC
2+
MENTIONS SINCE 2021 BY
MARKETS
AND MARKETS™
3+
MENTIONS SINCE 2021 BY
CB INSIGHTS
2+
MENTIONS SINCE 2021 BY
EVEREST GROUP®
3+
MENTIONS SINCE 2023 BY
ARAGON RESEARCH
1+
MENTIONS SINCE 2024 BY
CONSTELLATION RESEARCH

GARTNER®

Tool: Vendor Identification for Natural Language Technologies
Tool: Digital Commerce Technology Vendor Guide, 2024
Market Guide for Conversational AI Solutions
Emerging Tech: Market Risk Projection of Generative AI on Conversational AI
Emerging Tech Impact Radar: Conversational Artificial Intelligence
Emerging Tech: Revenue Opportunity Projection of Conversational AI
Emerging Tech Impact Radar: Smart Home
Voice of the Customer for Enterprise Conversational AI Platforms
Emerging Tech Impact Radar: Artificial Intelligence in Insurance
Hype Cycle for Retail Technologies, 2023
Hype Cycle for Life Science Commercial Operations, 2023
Tool: Digital Commerce Vendor Guide, 2023
Emerging Tech Impact Radar: Hyperautomation
Magic Quadrant for Enterprise Conversational AI Platforms
Critical Capabilities for Enterprise Conversational AI Platforms
Emerging Technologies: Introducing the Artificial Intelligence Roadmap for Virtual Assistants
Emerging Technologies: Tech Innovators in Advanced Virtual Assistants
Market Guide for AI Offerings in CSP Customer and Business Operations
Predicts 2023: CSP Product Portfolios Respond to Enterprise Demand Shifts
Competitive Landscape: Conversational AI Platform Providers
Emerging Tech Impact Radar: Conversational Artificial Intelligence
Emerging Tech Impact Radar: Artificial Intelligence
Market Guide for Communications Platform as a Service
Hype Cycle for Digital Government Services, 2022
Hype Cycle for Consumer Engagement and Experience in Healthcare and Life Sciences, 2022
Hype Cycle for Digital Banking Transformation, 2022
Hype Cycle for Retail Technologies, 2022
Hype Cycle for User Experience, 2022
Hype Cycle for K-12 Education, 2022
Hype Cycle for Customer Service and Support Technologies, 2022
Hype Cycle for Higher Education, 2022
Hype Cycle for Natural Language Technologies, 2022
Hype Cycle for Digital Commerce, 2022
Tool: Digital Commerce Vendor Guide, 2022
Market Trend: Conversational AI for Agent Automation Delivers an Efficient Customer Contact Center Experience
Critical Capabilities for Enterprise Conversational AI Platforms
Emerging Technologies and Trends Impact Radar: Hyperautomation
Magic Quadrant for Enterprise Conversational AI Platforms
Emerging Technologies: Current and Emerging Use-Case Opportunity Patterns in Virtual Assistant Adoption
Emerging Technologies: Tech Innovators in Advanced Virtual Assistants
Emerging Technologies and Trends Impact Radar: Artificial Intelligence, 2021
Emerging Technologies: Innovations Advancing Skilled, Professional Virtual Assistant Capabilities
Emerging Technologies: Introducing the Artificial Intelligence Roadmap for Virtual Assistants
Hype Cycle for Customer Experience Analytics, 2021
Hype Cycle for Customer Service and Support Technologies
Hype Cycle for Business Process Services, 2021
Hype Cycle for Natural Language Technologies, 2021
Hype Cycle for Digital Commerce, 2021
Emerging Technologies: Vendor Differentiation Patterns in Virtual Assistant Technologies
Emerging Technologies: Top Use Cases for Advanced Virtual Assistants in Enterprise Operations
Emerging Technologies: Top Use Cases for Customer-Facing Advanced Virtual Assistants
Solution Criteria for Enterprise Conversational AI Platforms
The Gartner Digital Commerce Vendor Guide, 2021
2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective
Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants
Emerging Technology Horizon for Devices
2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture
Emerging Technologies and Trends Impact Radar: Hyperautomation
Improve Customer Self-Service and Self-Solve With Knowledge-Centered Service
Emerging Technologies and Trends Impact Radar: 2021
Emerging Technologies and Trends Impact Radar: Devices
Emerging Technologies and Trends Impact Radar: Artificial Intelligence
2021 Planning Guide for Customer Engagement

FORRESTER®

The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
The Forrester Wave™: Conversation Automation Solutions For B2B, Q1 2024
The Conversational AI Platforms For Employee Service Landscape, Q1 2024
Design What Your Chatbot Does
Evaluate Your Chatbot Efforts
Design Better Chatbots
Design How Your Chatbot Interacts With Users
Design Who Your Chatbot Is
Know What Chatbots Are Made Of
The conversation automation solutions for B2B landscape, Q4 2023
The Conversational AI For Customer Service Landscape, Q4 2023
Take The “Crisis Approach” For Successful Chatbot Deployment
Chatbots And Process Automation: Better Together
The Chatbots For IT Operations Landscape, Q3 2022
New Tech: Conversational AI For Customer Service In India, Q1 2022

IDC

Generative AI, Copilots, and AI Agents
Future of Copilots, 2024: The Evolution of Copilots in Enterprises
The UAE on a Fast Track to Exploring Generative AI Use Cases
IDC MarketScape Worldwide General Purpose Conversational AI Software Vendor Assessment
IDC Market Glance: AI and Automation in Hospitality, Dining, and Travel, 2Q23
IDC Market Glance: Conversational Artificial Intelligence Tools and Technologies, 1Q23
IDC Market Glance: Digital-Native Business in India, 4Q22
IDC Market Glance: Conversational Artificial Intelligence Tools and Technologies, 2Q22
IDC Market Glance: Conversational Artificial Intelligence Technologies, 1Q21
IDC Innovators: Conversational AI Software Platforms in Retail in India, 2019

MARKETS
AND MARKETS™

Call Center AI Market by Component, Mode of Channel (Phone, Social Media, & Chat), Application (Workforce Optimization & Predictive Call Routing), Deployment Mode, Vertical and Region – Global Forecast to 2027
Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region (2022 – 2026)

CB INSIGHTS

The Retail Tech 100: The top retail tech companies of 2022
Unbundling Sephora: How The Beauty Retail Experience Is Being Disrupted
This Salesforce Ventures-Backed Company Raised $78M To Provide Conversational AI For Brands

EVEREST GROUP®

Conversational AI Products PEAK Matrix(R) Assessment 2022
Conversational AI Products PEAK Matrix® Assessment 2023
Conversational AI Products PEAK Matrix® Assessment 2024

ARAGON RESEARCH

The Aragon Research Globe ™ for Conversational AI, 2022
Hot Vendors in Conversational AI, 2022
Aragon Research Publishes the 2024 Globe™ Report for Conversational AI
Aragon Research Publishes the 2024 Globe™ Report for Conversational AI

CONSTELLATION RESEARCH

Constellation ShortList™ Conversational AI, 2024

Top trending resources

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Yellow.ai Named a Challenger in 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms
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Building an AI Strategy That Survives Rapid Evolution of LLMs Insights from Yellow.ai CPO & Co-founder - Rashid Khan
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