VoiceX - Deliver human-like intelligence conversational voice experience - Yellow.ai

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Effortless, Human-Like Conversations

VoiceX delivers natural, human-like interactions without robotic interruptions. It listens smartly, responds at the right moment, and understands intent instantly—ensuring smooth, accurate, and frustration-free conversations.

Smarter, Personalized Conversations

VoiceX detects customer sentiments in real-time for tailored, human-like interactions. It flags negative sentiment early to prevent escalations and provides data-driven insights to help businesses enhance customer experiences.

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Seamless, Engaging, and Human-Like Conversations

VoiceX acknowledges human-like conversations with real-time Voice AI cues like “hmm,” “got it,” “aha,” “okay,” “go on”, etc. , eliminating awkward silences and enhancing engagement. It ensures efficient, uninterrupted interactions, making customers feel heard and understood.

Scalable, Accurate, and Global Voice AI

VoiceX enables seamless global communication with 135+ languages, accents, and alphanumeric inputs, delivering real-time, human-level accuracy. It handles high-volume interactions dynamically, without pre-recorded messages.

Contextual Omnichannel Continuity with VoiceX

VoiceX maintains context across Voice, Chat, Email, and Enterprise Apps, ensuring smooth transitions without losing conversation history. Customers switch channels effortlessly while enjoying a frictionless, connected experience for higher engagement and satisfaction.

Business benefits of VoiceX

60%

more customer engagement

40%

higher CSAT

60%

operational cost savings

Here’s what industry leaders have to say

Customer Speaks

“Yellow.ai’s VoiceX is a game changer for improving customer experience. With fast responses and seamless human-like conversations it provides personalized attention and swift resolutions to users. Its ability to understand customer needs and drive engaging interactions will boost customer satisfaction and operational efficiency.”

Cody West

Telecom Specialist, Waste Connections

Yellow.ai VoiceX and it's impact on telecom

Customer Speaks

“We aim to make life simple for our customers and provide service before you even think to call Ferrellgas. However, when you do need to call, Yellow.ai’s VoiceX has the ability to completely transform the customer’s interaction. Voice AI is a great tool for our customer service professionals and is so intuitive that it raises the bar on the customer’s experience with Ferrellgas. This is a new thing to watch for and Ferrellgas is so excited to collaborate on this with Yellow.ai.”

Joanne Reusch

Director, Service Quality, FerrellGas

Expert Speaks

“Customer engagements are rapidly evolving from clicks to conversations, driven by the advancements in conversational AI and voicebots. Breakthrough developments in large language models (LLMs) are further accelerating this shift, enabling more natural, intelligent, and human-like interactions. Yellow.ai’s new generative AI-powered voice platform, VoiceX, is a market-leading platform offering that addresses the limitations of traditional voice bots—such as high latency, poor response audio quality, and limited conversational depth. By delivering seamless, real-time voice conversations, VoiceX has the potential to help enterprises supercharge their self-serve capabilities and redefine customer experience.”

Anubhav Das

Practice Director, Everest Group

Customer service transformation