By Use Cases
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Leading Indonesian brand, KitaBeli scales CX on WhatsApp
Founded
2020
Website
Channels
Use Cases
Customer Support, New Orders, Returns & Refunds
Challenge
Engaging a large customer base across multiple locations
As a startup in the fresh new space of social commerce, KitaBeli was eager to engage their growing user base with chatbots that would enable multiple customers to place orders at once. They needed an intelligent solution to handle their volumes and give customers a delightful experience.
Solution: The KitaBeli bot
1
Seamless transfers
With the KitaBeli bot, not only were multiple customers served at almost no wait times, the bot also saved the valuable time of live agents from the most-common repetitive tasks, while keeping customers engaged and delighted.
02.
An intelligent Virtual Assistant
The bot built on an Natural Language Processing (NLP) platform manages majority of the customer support volumes, thereby delivering personalised experiences.
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