Automate your Customer and Employee
Experiences
with Dynamic
AI Agents

Unlock your business potential with delighted customers and happier employees. Yellow.ai is an award-winning enterprise-grade conversational AI platform that drives personalized conversations in real-time, across channels, and at scale.

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Driving automation at scale for brands globally

Brands
Brands
Brands
Brands
Brands
Brands

Leverage the benefits of AI chatbots to upgrade
your customer experience

24/7 Availability

51% of customers want businesses to be available 24/7. Round the clock support helps build brand loyalty and boosts engagement.

Instant & Consistent Support

Unlock a whole new ‘live-commerce’ channel where the customers can directly interact with an agent using our intuitive chat and video interface to evaluate products or push them to checkout.

Hyper-personalization

Why just leave the conversations at engagement when you can offer total customer experience automation, until payments, and beyond. Leverage our pre-integrated Payment Gateway’s like PayPal, RazorPay, Setu and more.

Improved Customer Satisfaction (CSAT)

Save up to 7 man-hours per week & witness a drastically reduced operational expense (14%) right off the bat with the help of our AI-powered assistants.

Reduced customer effort

Handle conversations across channels and languages with the right Human + AI balance. Automate & offer 1-on-1 attention, akin to in-store experiences, to all visitors – all through a single platform.

Significant Cost Savings

Our conversational voice and text AI merges seamlessly with customer loyalty management for personalized promotions and rewards. Befriend your customers and realize higher life-time values from them.

Increased Sales and Revenue

Customers can book in-store appointments or schedule in-store product pick-ups through our conversational AI. Reps can even send order delivery, product or promotional updates from a single platform

People Love Talking About Us

“Yellow.ai recognized as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise conversational AI”

“Yellow.ai has been recognized as a leader in the G2 Grid Report for Bot Platforms, Winter 2022, based on receiving a high customer satisfaction score and having a large market presence.”

“yellow.ai allows easy integration with portals. It has easy to implement use cases and the guided workflows function smoothly. Their cloud solution and the latest interface are amazing.”

Automate multiple business functions using intelligent chatbots

01.

Customer Service

While a customer support representative checks the inventory manually, a chatbot can provide a prompt answer by looking through the site’s database.

AI chatbots can process returns and initiate refunds right from the chat interface so that customers don’t have to switch between channels.

Especially useful in the BFSI sector, intelligent chatbots can handle complicated tasks such as blocking a lost card, accepting premium payments, fraud detection and a lot more.

02.

Marketing

Chatbots take a conversational approach towards lead generation, as they collect customer data by engaging users in a conversation and they also score leads on the basis of KPIs, budget and relevance.

AI chatbots use fun content like emojis, images, GIFs, and memes to promote products and services.

Chatbots help reduce cart abandonment by executing a retargeting campaign wherein they follow-up with the customer, a few hours after they have left your website.

03.

Sales

AI chatbots can significantly shorten the sales cycle by handling everything from product recommendations to accepting payments in a single chat interface.

They can provide real-time price estimates and quotes to customers by understanding their specific requirements.

Intelligent chatbots also guide customers through the sales funnel and increase your conversion rate.

04.

Human Resource

AI chatbots can considerably reduce recruitment costs and time taken to hire by single-handedly screening candidates, collecting information and ranking candidates based on defined metrics..

A chatbot can be implemented to engage with the talent pipeline, creating a better experience for the potential candidates.

AI-powered chatbots are capable of providing round the clock assistance to employees, which minimizes the time that the HR team spends on regular queries.

05.

ITSM

Intelligent chatbots can enable users to self-serve routine queries and service requests.

Chatbots can automatically be used categorize incidents and service requests and assign them to the most appropriate agent based on priority.

Chatbots allow IT service desks to offer around-the-clock service and reduce costs related to handling routine issues.

06.

ITSM

Intelligent chatbots can enable users to self-serve routine queries and service requests.

Chatbots can automatically be used categorize incidents and service requests and assign them to the most appropriate agent based on priority.

Chatbots allow IT service desks to offer around-the-clock service and reduce costs related to handling routine issues.

Implement cutting-edge AI-powered automation solutions to drive exceptional business results.
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Key features of Yellow.ai chatbots

Omnichannel customer experience

AI chatbot enables you to provide consistent support over multiple channels like WhatsApp, Facebook, Instagram and more, that seamlessly connect, allowing customers to pick up where they left off on one channel and continue the experience on another.

Proprietary NLP engine

It empowers the chatbot to truly empathize with your customers and use intent recognition to understand the user intent in every query, no matter how complicated it is.

Proactive multilingual support

Based on AI and ML technologies, the chatbot understands your customers no matter what language they speak, with or without local colloquialism – even when they misspell their words. It identifies and converses in 100+ languages and quickly adapts the conversation.

Customizable and scalable

You can customize the chatbot to meet the individual needs of your customers and deploy it to over 35+ channels with a single click.

Advanced contextual understanding

The chatbot uses a cutting edge NLP framework that enables them to extract the relevant data from conversations with users, thus making them more sophisticated and contextual for the subsequent conversations.

Live agent hand-off

The chatbot is able to transfer complex queries to a live agent in the most integrated fashion.

Customer analytics

Chatbot collects customer data in real time which can be used to analyze buying trends and customer behaviour. Companies can also use data to identify any gaps in the product or service.

Easy integrations

AI chatbot can easily be integrated to more than 100 APIs and can be seamlessly connected with internal ERP processes.

No-code development

You can build a bot quickly without no-code input and developer dependence. It’s as easy as drag-and-drop and you can make exciting conversational bots with unique UI features, within 10 clicks.

Apps that we integrate with

We win, when our customers win!

“The conversational BOT by Yellow.ai helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month”

Ananth Prakash

Project Director

“The conversational BOT by Yellow.ai helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month”

Ananth Prakash

Project Director

Discover how our next-gen TX automation platform can help you reduce your OpEx, boost employee morale and increase CSAT.
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