Envision Chapter 7 India Edition

AI Agents as Your
CX Workforce

In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise CX operations. Early enterprise adopters across industries are seeing transformative results. In this virtual event, industry leaders shared real deployment stories, compare playbooks, and explore what’s working (and what isn’t) in AI-first customer service.

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On-demand sessions

Get sharp insights, practical takeaways, and a clear roadmap to shape your 2025 AI strategy from those who are getting it right!

Opening Keynote

The impossible Ask for CX Leaders and the AI Promise

Rashid Khan, our Co-founder & Chief Product Officer revealed the “The AI Promise” and how it can solve today’s Impossible Ask of delivering world-class CX at scale while cutting costs, and shares details on:

Adoption Reality: Moving Past Experimental Phase, Real Impact Numbers/Stories
Investment Focus: Where are leaders focusing & what’s working at scale
Trends: Truly omnichannel experiences, growing voice-first strategy
Market Dynamics: Early Adoption vs Strategic Waiting

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The impossible Ask for CX Leaders and the AI Promise - Envision by Yellow.ai Chapter 7

Customer Session

Who’s Getting AI for CX Right (And How) Ft. ICICI Lombard

Zeenat Mongal, VP Customer Experience at ICICI Lombard, in a compelling conversation with Paritosh Gandhi, VP Enterprise Sales at Yellow.ai, pulled back the curtain on AI’s impact in the insurance sector. Their dynamic discussion reveal what’s actually working in the field, pinpointed improvement areas, and shared her hard-earned lessons from real world deployments. The conversation offers genuine, practical advice for executives looking to navigate their own automation journey.

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Expert Panel

Building Your 2025 AI Strategy: Our 2 cents

Abhimanyu Singh, VP of Product, Yellow.ai and Bodhayan Bhattacharya, Customer Success & Delivery, Yellow.ai in conversation with Amropali Shetty, Associate Director – Corporate Marketing shared some fantastic insights on what it takes to successfully implement AI. They talked about:

Power Moves: What’s Making Enterprises Switch
Strategic Priorities: What to Focus On (And What to Avoid)
Decision Matrix: Key Capabilities to Demand from AI Partners
Action Plan: Your First 90 Days with AI agents

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AI Agents as YourCX Workforce

On-demand sessions

The impossible Ask for CX Leaders and the AI Promise

Who’s Getting AI for CX Right (And How) Ft. ICICI Lombard

Building Your 2025 AI Strategy: Our 2 cents

AI Agents as Your
CX Workforce