Platform
Channels
Transform contact center operations
with Yellow.ai and Genesys
Learn how you can increase customer satisfaction by upto 40%!
- Leverage Yellow.ai’s Omnichannel Connector on Genesys AppFoundry for cost-efficient customer support
- Run high ROI inbound and outbound engagements with Yellow.ai CSC and Genesys CX Cloud
- Route queries on text and voice channels to support agents intelligently
Go-live with pre-built template by Yellow.ai Marketplace
Integrate in 3 simple clicks
UP TO 80% QUERIES SELF-SERVED
Scale contact center operations with 24/7 self-serve on text and voice channels
- Reduce operational costs with Yellow.ai Omnichannel Connector and provide 24/7 self-service
- Connect Genesys Cloud with Yellow.ai voice bots for convenient, truly human-like customer service
- Quickly scale support operations by deploying Dynamic AI agents on one channel and then effortlessly adding more channels
REDUCE SUPPORT COSTS BY 60%
Empower support agents with context and customer insights for accurate resolutions
- Handle escalations effectively by routing users to the right human agent with Genesys PureCloud integration
- Call transfers from Dynamic AI agent to human agents are empowered with real-time and historical insights
- Dynamic Voice AI agents are capable of summarizing live conversations and passing on the information to human agents before the call transfer, helping with context for rich customer experience
We've been called gamechangers for a reason.
The most trusted & award-winning AI platform out there.
