Platform
Channels
Sayurbox boosts customer experience while reducing costs and increasing revenue
Founded
2016
Website
Channels
WhatsApp, Email, Mobile Application
Use Cases
Customer Support, Engagement
Challenge
Managing the large volume of incoming queries and lack of agent availability.
The client serves an altruistic purpose of dis-entwining the demand and supply chain for a vast population and faced umpteen customer support queries with long wait time and limited agent help
Solution: Omnichannel Virtual Assistant
1
End-to-end solution
Yellow.ai built a digital assistant that answers customer queries and helps with placing, tracking, and confirming an order followed by COD payment through the API provided by SayurBox.
2
Omnichannel VA
Customers can interact with the virtual assistant on WhatsApp and Web, providing easily accessible support and improving customer experience by leaps and bounds.
3
Accurate query resolution
A support desk runs on a reactive basis wherein the query is simply routed. The Sayurbox virtual assistant searches multiple systems to find the best match for the query. The accuracy of this system querying increases with conversations. The more people converse with the chatbot, the better and more precise will be the resolution.
Impact
High Customer Satisfaction
0
%Increase in CSAT
EFFECTIVE SELF SERVE
0
/7Customer Support
BETTER ENGAGEMENT
Reduced
Cart Abandonment
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