Platform
Channels
Real-time, data-driven AI analytics for enterprises
Derive valuable customer insights from essential conversational AI metrics such as deflection rate, goal completion rate (GCR), CSAT, first response time (FRT) and more with our Dynamic Automation Platform (DAP).
World’s leading enterprises trust Yellow.ai
TRACK METRICS THAT MATTER THE MOST
Actionable
conversational insights
Improve your customer satisfaction and engagement with 20+ real-time actionable insights. Enable enterprises with impactful decision-making from customer conversations and chatbot analytics like user feedback, top customer flows, user acquisition details, bot performance, bot activity, etc.
OPTIMIZE CONVERSATIONS
User journey visualization
Create a seamless user experience by understanding user intentions and improving the overall conversation flow. Deep dive into crucial customer analytics – what journeys users are taking, where and why are users dropping off, etc., and analyze conversations based on the best and worst-performing journeys.
TRACK BUSINESS GOALS IN REAL-TIME
Goal-based tracking
Design outcome-oriented goals tailored to specific business purposes such as order tracking, lead collection, hotel booking, etc. Enterprises can utilize funnels to track user progress through defined steps, improve performance, and boost engagement.
MEANINGFUL, SHAREABLE, AND ACTIONABLE REPORTS
Data explorer
Building custom analytics is incredibly easy with Data explorer, a business intelligence tool within Yellow.ai Dynamic Automation Platform. With over 10 prebuilt datasets and custom tables, visualize data on a shareable dashboard through simple, consumable, and beautiful graphical widgets.
Yellow.ai the driving force behind
your success
Sony India
“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”
100+ API integrations
A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.
Deliver an exceptional experience while driving down costs by 60%
Integrate. Automate. Communicate instantly. It all starts with a conversation.
Conversational Service Cloud
Boost productivity and customer engagement with enterprise-grade self-serve support.
Conversational Commerce Cloud
Generate leads & sales via chatbots, SMS text, voice call, WhatsApp, Facebook & more, all from a single platform.
Conversational EX
Cloud
Meet your 24/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.
We've been called gamechangers for a reason.
The most trusted & award-winning AI platform out there.
