Platform
Channels
Email support simplified
Automate upto 80% of incoming email queries to drive quick, empathetic resolutions while reducing operational cost
Transform your email support experience to drive measurable business impact
80%
Emails Self-served
60%
Reduction in operational costs
85%
Reduction in ticket volumes
20%
improvement in FCR
Advanced email understanding
Powered by LLMs, Yellow.ai Email Automation comprehends complex mail written in everyday language
- Understands long, unstructured mails
- Identifies multiple intents in the email
- Recognizes urgency and user sentiment
Automated workflow triggering
Execute relevant downstream workflows automatically based on email intent identified
- Refer knowledge base for relevant resolutions
- Escalate to the right team
- Transfer to agent for complex use cases
Empathetic, personalized resolutions
Go beyond templatized resolutions and give your customers a truly human self-serve experience
- Cross-refer user details with CRM for contextual resolutions
- Identify user sentiment for customized response
- Ensure adherence to company content guidelines while replying
AI-powered agent assist
Seamless transfer to human agent depending on customer query
- AI-powered response suggestions to human agent
- Automated trigger for agent transfer when negative user sentiment detected
- Human agent looped in as a fallback for specific complex queries
Connect with existing systems
Provide resolutions based on customer insights like demography, location, preferences, and more
- Seamless integration with underlying systems, including existing ticketing systems and CRM tools
- Conversations over mail between customers and the email bot recorded in the CRM for reference
- Access the previous mail history stored in CRM to deliver contextual responses based on past interactions
Randstad USA
“Yellow.ai’s Email Automation feature is a game-changer for businesses looking to streamline their support operations on email. Leveraging LLMs to identify multiple intents, generating responses and even escalate to the right teams is a technological breakthrough. We are excited to collaborate with Yellow.ai in improving email support to drive better customer experience.”
Waste Connections
“Yellow.ai has been a leading player in enabling businesses to drive accurate, human-like resolutions and their latest product – Email Automation will help extend this to one of the most preferred channels for support, email. The fact that it’s powered by multi-LLMs makes it a breakthrough innovation and we are excited to see how it can help us self-serve incoming queries and reduce operational costs.”
Reduce support operations costs by upto 60%
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