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Leveraging insights from 16B+ customer conversations annually, Yellow.ai’s agentic AI platform is built to autonomously drive human-like conversations for complex enterprise ecosystems. The platform utilizes 15+ cutting-edge LLM models to power AI agents that understand user intent, retrieve accurate information, achieve complex business goals, and maintain context throughout.
Enterprises get a ready to deploy AI blueprint — our agent discovery feature fetches historical information( customer data, knowledge bases and SOPs) to identify support issues and create AI agents that can tackle them.
Design workflows with simple prompts using our AI agent builder — no coding, no complexity. Our AI agents can work on multi-step queries and drive automated workflows, without any training.
Powered by our Agentic RAG architecture which combines intelligent retrieval with reasoning and action, Yellow.ai’s AI Agents don’t just retrieve—they think, act, and learn—and deliver next-level intelligence for your enterprise.
Our AI copilot makes debugging AI Agent behaviour easy — get complete visibility into how AI agents make decisions, call workflows, and drive every step of the conversation.
Automate real-time testing and evaluation within one interface, to ensure that deployments are robust, fast, and enterprise-ready.
Get access to in-depth conversation metrics, identify opportunities to improve CSAT, and drive higher automation of conversations with AI.
Track what works, what doesn’t — and continuously improve your AI agent’s ability to answer customer queries.
Contextual omnichannel support ( chat, voice, email)
Human-like Voice AI
Agentic discovery & analytics
AI powered testing & debugging
AI-powered agent assist
Prebuilt integrations across 150+ enterprise systems
Data security and privacy
Less than 1% hallucination rate
Multi-modal capabilities
NLP chatbots are rule-based, with basic automation capabilities to handle FAQs.
Generative AI chatbots are capable of not just classifying and retrieving data, but also generating information, with broad contextual understanding.
Generative AI agents can generate responses, reports, and recommendations, but need human intervention approval intervention. They don’t have a context memory, and cannot update, trigger workflows, or coordinate across enterprise systems.
Agentic AI agents can execute end-to-end workflows autonomously. They maintain persistent context and relationship memory, and build on previous interactions to resolve queries faster- They continuously learn from enterprise operations, adapt to changing business requirements and improve performance.
Autonomous Planning & Execution : Determines optimal actions, invokes appropriate tools, and tracks progress. Allows business users to define objectives rather than scripting or coding
Contextual Super Agent: Real-time decision engine selecting the right tools, executing workflows dynamically. Zero training required to identify multiple intents and maintain conversation context.
Proactive User Engagement : Executes actions, escalates issues, and refines solutions based on real-time feedback. Interacts intelligently by asking for missing details and clarifying ambiguities.
Continuous Learning : Improves with every conversation, filling knowledge gaps automatically. Enhances responses and shares insights across all customer touchpoints
All industries and functions can benefit from Agentic AI. Here are a few use-cases
Finance
Autonomously resolve account issues, execute transactions, coordinate with multiple departments, escalate complex cases with full context.
Real-time transaction monitoring, automatically block suspicious activities, initiate investigation workflows, coordinate with law enforcement
Retail
Act as personal shopper – browse inventory, compare prices across channels, negotiate deals, place orders, track deliveries, handle returns
Automatically reorder stock based on real-time demand, coordinate with suppliers, optimize warehouse space, manage seasonal adjustments
Travel & Hospitality
Book flights, hotels, restaurants, handle changes, manage cancellations, coordinate with travel partners
Check for alternatives during disruptions, rebook automatically, handle refunds, coordinate with airlines/hotels
Our platform provides enterprise-grade data protection and compliance with built-in SOC 2, GDPR, and ISO standards.
Yes, the platform has 150+ prebuilt enterprise systems such as
CRM (Salesforce, HubSpot)
ERP (SAP, Oracle)
HRMS (Workday, BambooHR)
ITSM (ServiceNow, Jira)
