Drive delightful customer experiences in your industry

Explore how our AI-first unified customer service automation platform can streamline workflows, offer unforgettable omnichannel support, and foster strong customer relationships while reducing costs.

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Trusted by 1100+ of enterprises globally

Managing over 2 billion interactions a quarter, our customer service automation platform offers are both industry agnostic and specialist, allowing you to automate cross-channel in minutes with over 97% intent accuracy. We offer pre-built and custom integrations with SAP, Salesforce, Genesys, and 100+ apps, legacy tools, and systems across all industries.

BFSI

From detecting fraud to personalizing financial advisory, automating with Yellow.ai AI agents can save up to 60% in operational costs.

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Utilities

Generate leads, schedule appointments and streamline the buying and onboarding process with the support of our Dynamic AI Agents.

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Retail

Enable AI conversational commerce experience where customers can choose, shop, pay or return, just by having a conversation.

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Healthcare

Schedule appointments, handle insurance enquiries, collect feedback, set appointment reminders and much more.

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Manufacturing

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Automotive

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Travel

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Education

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Gaming

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Telecom

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Real estate

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Restaurants & Food Delivery

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Can’t find your industry here?

Our unified customer service automation platform automates 90% of queries across 35+ channels with ease and reduces operational costs by 60%. Seamlessly integrate with your existing technology stack and go live faster. Speak to one of our product experts about how Yellow.ai can be tailored to your use case and industry.

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Our customers’ success matters to us

Waste Connections

“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLP^TM which enables zero training for NLP models, would elevate customer and employee experiences from day one.”

Eric Hansen

Chief Information Officer

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Sony

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”

Vishal Mathur

National Head of Customer Service

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Aditya Birla

“Aditya Birla Awards December 2022 happened for a span of 3 days attended by 600 employees of the Aditya Birla Group. Conversational AI helped give users a smooth and intuitive experience along with becoming a one-stop destination for all event-related queries.”

Chetan Bhatnagar

AVP Corporate Administration

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Randstad USA

“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational AI use cases throughout the organization.”

Jessica Osborn

IT Operations Manager

Deliver an exceptional experience while driving down costs by 60%

Integrate. Automate. Communicate instantly. It all starts with a conversation.

Conversational Service Cloud

Boost productivity and customer engagement with enterprise-grade self-serve support.

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Conversational Commerce Cloud

Generate leads & sales via AI agents, SMS text, voice call, WhatsApp, Facebook & more, all from a single platform.

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Conversational EX
Cloud

Meet your 24/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.

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We've been called gamechangers for a reason.

The most trusted & award-winning AI platform out there.

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Gartner Yellow.ai Named a Challenger in 2023

Drive delightful customer experiences in your industry

Trusted by 1100+ of enterprises globally

BFSI

Utilities

Retail

Healthcare

Manufacturing

Automotive

Travel

Education

Gaming

Telecom

Real estate

Restaurants & Food Delivery

Can’t find your industry here?

Our customers’ success matters to us

“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLPTM which enables zero training for NLP models, would elevate customer and employee experiences from day one.”

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”

“Aditya Birla Awards December 2022 happened for a span of 3 days attended by 600 employees of the Aditya Birla Group. Conversational AI helped give users a smooth and intuitive experience along with becoming a one-stop destination for all event-related queries.”

“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational AI use cases throughout the organization.”

Deliver an exceptional experience while driving down costs by 60%

Conversational Service Cloud

Conversational Commerce Cloud

Conversational EXCloud

We've been called gamechangers for a reason.

“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLP^TM which enables zero training for NLP models, would elevate customer and employee experiences from day one.”

Conversational EX
Cloud