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Safe AI
Founded
1995
Website
Channels
Website, PWA, Mobile Applications
Use Cases
Customer Support, Engagement, Order Management
Home delivery is a rage in India, growing especially fast in the pandemic. With their 30-minute delivery guarantee, Domino’s must streamline the customer experience from order placement to pizza delivery. And, they need to do this at the lowest cost, given the competitive nature of this market. Any technology investment must deliver a rapid payback.
1
Effective query handling
We delivered an Omnichannel virtual assistant for Domino’s that handles customer queries related to placing orders, checking order status, and special requests like extra olives on the pizza. After delivery, the virtual assistant also collects feedback and encourages future orders through proactive offers and promotions.
2
Auto-detection
The assistant also automatically detects returning customers and provides quick help options for the user without the hassle of logging in.
3
WhatsApp, auto-magically
Domino’s has millions of customers on WhatsApp, and their virtual assistant automatically engages and resolves queries without agent intervention, speeding up response times and reducing resolution costs
VOLUME HANDLING
0
M+conversations powered
REDUCED COSTS
0
KReduced live agent costs
HIGH ACCURACY
0
%Bot accuracy
