Sayurbox boosts customer experience while reducing costs and increasing revenue

Founded

2016

Website

www.sayurbox.com

Channels

WhatsApp, Email, Mobile Application

Use Cases

Customer Support, Engagement

Challenge

Solution

Impact

Challenge

Managing the large volume of incoming queries and lack of agent availability.

The client serves an altruistic purpose of dis-entwining the demand and supply chain for a vast population and faced umpteen customer support queries with long wait time and limited agent help

Solution: Omnichannel Virtual Assistant

End-to-end solution

Yellow.ai built a digital assistant that answers customer queries and helps with placing, tracking, and confirming an order followed by COD payment through the API provided by SayurBox.

Omnichannel VA

Customers can interact with the virtual assistant on WhatsApp and Web, providing easily accessible support and improving customer experience by leaps and bounds.

Accurate query resolution

A support desk runs on a reactive basis wherein the query is simply routed. The Sayurbox virtual assistant searches multiple systems to find the best match for the query. The accuracy of this system querying increases with conversations. The more people converse with the chatbot, the better and more precise will be the resolution.

Impact

High Customer Satisfaction

Increase in CSAT

EFFECTIVE SELF SERVE

Customer Support

BETTER ENGAGEMENT

Reduced

Cart Abandonment

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