In-person Leaders’ Summit

Conversate Malaysia: Scaling Customer Service with AI-first Automation

Be part of an exclusive event for business leaders to discover the latest innovations in Generative AI-powered customer experiences, gain insights from success stories of leading enterprises, and discover the future of customer support automation.

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Agenda: What’s in store for you?

10:30 – 11:00

Keynote Session

Transforming Customer Service with AI-driven Innovations
Speaker

Rashid Khan

CPO & Co-founder

As AI-powered bots gain widespread adoption in Malaysia, join Rashid Khan (CPO, Yellow.ai) in exploring its pivotal role in enhancing support operations and customer experiences. Seize this opportunity to learn strategies to stay ahead of the rapidly changing technology landscape and consumer behaviors.
11:00 – 11:45

Customer Session

CX 2.0: Insights into the future of customer support
Speakers

Viknes Rathakrishnan

VP – Operations, CX, Logistics

Alexia Leong
Gan Hung

CX Head

Moderator

Haren Chelle

VP, APAC

Embark on an engaging conversation with industry trailblazers as they share their perspectives on the future of AI-powered customer service and the need for business to transform rapidly.
11:45-12:15

Partner Session

Automating support: Turning cost centers to revenue centers
Speaker

Shihan Annon

Chief Visionary Officer

As we explore the benefits of customer support automation, it’s equally crucial to measure its business value. Join our esteemed partners as they discuss how to boost ROI with omnichannel customer support while saving costs.
12:15-13:00

Customer Session

Reimagining CX across Key Industry Verticals
Speakers

Ivan Ong

Head of Product

Gwen Yap

Regional Marketing Manager

Moderator

Fairuz Zulkifli

Sr. Manager – Enterprise Sales

Join us as customer service leaders from key industries discuss the challenges and opportunities in support unique to their verticals and how AI-first automation can help them move forward.
14:15 – 15:00

Partner Session

Leveraging Generative AI for Personalized Experiences
Speakers

Aayush Bhargava

Sales Director, BFSI, ASEAN

Jayvin

Chief Executive Officer

Mudzaffar Abdul Majid

Chief Technology Officer

Mahmoud Fares

Sales Manager

Moderator

Sugapriya T

Assoc. Director – Alliances & Partnerships

Generative AI is the talk of the town but how can businesses get the best out of this new technology? Yellow.ai partners deep-dive into the real-world applications of Generative AI for customer service.
15:00 – 16:00

Closing Session

Ahead of the curve: Navigating the future of AI-driven CX
Speaker

Bikram Mazumdar

SVP Sales – International Business

As customer-centricity becomes pivotal in staying ahead of the curve for companies, Bikram Mazumdar, SVP Sales – International Business at Yellow.ai, takes a future forward outlook on leveraging innovations in AI, voice automation and ticketing to drive business growth and customer satisfaction.
16:00 – 17:00
Networking & High-tea

Esteemed speakers
from last chapter

Rendy Dalimunthe

CX Innovation Lead

Aditya Chintawar

CPO

Hardianto Puji Utama

Regional IT Project Manager

Herianto Iskandar

Commercial Lead Meta Business Messaging

Naveen Asrani

Head Strategic Business Growth

Ardian Atmaja

Head of Global Enterprise Solutions

Budi Santoso

Chief Experience Officer

Sourabh G.

VP Product Management

Rhoy-Virgil J

VP People Success

Past event

Conversate Jakarta 2023

Transforming Customer Experiences with Generative AI

Discover the power of Generative AI by combining advanced Conversational AI and Dynamic Workflow Automation for human-like interactions at scale. Deep dive into the latest advancements in Generative AI, envision the future of customer service, and explore networking opportunities with business leaders across different industry verticals.

Watch on demand