Conversate India Tour 2024
Scaling Customer Service with AI-first Automation
Be part of an exclusive event for business leaders to discover the latest innovations in Generative AI-powered customer experiences, gain insights from the success stories of leading enterprises, and discover the future of customer support automation.
ITC Gardenia,
Bengaluru
The Leela,
Mumbai
The Westin,
Delhi NCR
Our partners
Platinum
Platinum
Diamond
Gold
Gold
Agenda: What’s in store for you?
10:30 – 11:00
Opening Keynote
Transforming customer service with AI-driven innovations
Speaker
Jaya Kishore Reddy Gollareddy
CTO and Co-founder
As AI-powered bots gain widespread adoption in India, join Kishore (CTO, Yellow.ai) in exploring its pivotal role in enhancing support operations and customer experiences. Seize this opportunity to learn strategies to stay ahead of the rapidly changing technology landscape and consumer behaviors.
11:00 – 11:45
Panel Discussion
CX 2.0: Insights into the future of customer support
Moderator
Paritosh Gandhi
Vice President – Enterprise Sales & Channel Business
Speakers
Kaushik Chaki
Ops Leader – India Customer Care Center
Aditya Rao
Exponential Technology- Digital Transformation Global lead
Nitin Jagadish
CEO & Co-founder
Embark on an engaging conversation with industry trailblazers as they share their perspectives on the future of AI-powered customer service and the need for business to transform rapidly.
11:45-12:05
Partner Keynote
Transform your customer support from a cost center to a revenue center
Speaker
Guru Vishwanath
Senior Partner Development Specialist, CX
Customer support is often seen as a necessary expense—a cost center that businesses must bear. However, with the right automation tools, support can be transformed into a powerful revenue-generating engine.
This session will explore how the combined strengths of AWS’s cloud infrastructure and Yellow.ai’s Generative AI-powered customer service platform can drive this transformation.
12:05-12:45
Solution Showcase
Latest generative AI innovations driving impactful business outcomes
Speaker
Gunjan Jain
Assoc. Director – Presales
Yellow.ai has always been focused on creating meaningful value for customers with product capabilities aimed at maximizing business growth while utilizing lesser resources. We’re constantly evolving our platform to push innovation and bring the best of Generative AI technology to make customer support a breeze. This session will focus on some of the key product innovations that’ve been ahead of the curve, and guaranteed high customer satisfaction.
12:45-14:00
Lunch and Networking
14:00-14:45
Panel Discussion
Leveraging generative AI for personalized experience
Moderator
Mrugesh Soni
VP – Transformation Strategy
Speakers
Vidish Verma
Hyperautomation Lead
Ashwin Guptha
Director & Head of Conversational AI
Generative AI is the talk of the town but how can businesses get the best out of this new technology? Our experts deep-dive into the real-world applications of Generative AI for customer service.
14:45 – 15:15
Awards Ceremony
15:15 – 15:45
Closing Keynote
Navigating the future of AI-first automation
Speaker
Bikram Mazumdar
SVP, International Business (APAC + EMEA)
As customer-centricity becomes pivotal in staying ahead of the curve for companies, Bikram Mazumdar, SVP, International Business (APAC + EMEA) at Yellow.ai, takes a future forward outlook on leveraging innovations in AI, voice automation and ticketing to drive business growth and customer satisfaction.
15:45 – 17:00
Networking and High-tea
10:30 – 11:00
Opening Keynote
Transforming customer service with AI-driven innovations
Speaker
Jaya Kishore Reddy Gollareddy
CTO and Co-founder
As AI-powered bots gain widespread adoption in India, join Kishore (CTO, Yellow.ai) in exploring its pivotal role in enhancing support operations and customer experiences. Seize this opportunity to learn strategies to stay ahead of the rapidly changing technology landscape and consumer behaviors.
11:00 – 11:45
Panel Discussion
CX 2.0: Insights into the future of customer support
Moderator
Sagar Gajre
Enterprise Sales Manager
Speakers
Himanshu K Mishra
EVP – Special Projects
Rahul Singh
Head, Respiratory Patient Care
Naresh Khosla
Director
Embark on an engaging conversation with industry trailblazers as they share their perspectives on the future of AI-powered customer service and the need for business to transform rapidly.
11:45-12:05
Partner Keynote
Transform your customer support from a cost center to a revenue center & create positive customer experience
Speaker
Guru Vishwanath
Senior Partner Development Specialist, CX
Customer support is often seen as a necessary expense—a cost center that businesses must bear. However, with the right automation tools, support can be transformed into a powerful revenue-generating engine.
This session will explore how the combined strengths of AWS’s cloud infrastructure and Yellow.ai’s Generative AI-powered customer service platform can drive this transformation.
12:05-12:45
Solutions Showcase
Real life applications of generative AI
Speaker
Bodhayan Bhattacharya
Customer Excellence Lead
Yellow.ai has always been focused on creating meaningful value for customers with product capabilities aimed at maximizing business growth while utilizing lesser resources. We’re constantly evolving our platform to push innovation and bring the best of Generative AI technology to make customer support a breeze. This session will focus on some of the key product innovations that’ve been ahead of the curve, and guaranteed high customer satisfaction.
12:45 – 13:00
Partner session
Unlock the power of AI & CX. Exato.ai is your key
Speaker
Piyush Joshi
Chief Growth Officer
Exato.ai empowers brands to deliver exceptional customer experiences. We seamlessly integrate AI and CX expertise to cover the entire customer journey, from initial touchpoint to lasting loyalty. Our end-to-end solutions offerings span core CX and AI consulting across diverse industries, ensuring every interaction is optimized and every brand promise fulfilled. With Exato.ai, experience the power of AI-driven customer-centricity. Exato.ai your AI & CX as a service partner.
13:00 – 14:00
Lunch & Networking
14:00-14:45
Panel Discussion
Leveraging generative AI for personalized experience
Moderator
Saurabh Pillai
Customer Success Lead
Speakers
Dr Biswajit Rath
Head Analytics & Digital Technology
Pankaj Arora
CBO & Co-founder
Naveen Kumar Singh
Deputy National Lead
Generative AI is the talk of the town but how can businesses get the best out of this new technology? Our experts deep-dive into the real-world applications of Generative AI for customer service.
14:45-15:15
Awards Ceremony
15:15-15:45
Closing Keynote
Navigating the future of AI-first Automation
Speaker
Bikram Mazumdar
SVP, International Business (APAC + EMEA)
As customer-centricity becomes pivotal in staying ahead of the curve for companies, Bikram Mazumdar, SVP, International Business (APAC + EMEA) at Yellow.ai, takes a future forward outlook on leveraging innovations in AI, voice automation and ticketing to drive business growth and customer satisfaction.
15:45-17:00
Networking + Hightea
10:30 – 11:00
Opening Keynote
Transforming customer service with AI-driven innovations
Speaker
Rashid Khan
CPO and Co-Founder
As AI-powered bots gain widespread adoption in India, join Rashid Khan (CPO, Yellow.ai) in exploring its pivotal role in enhancing support operations and customer experiences. Seize this opportunity to learn strategies to stay ahead of the rapidly changing technology landscape and consumer behaviors.
11:00 – 11:45
Panel Discussion
CX 2.0: Insights into the future of customer support
Speaker
Bobby Alexander
Director – Enterprise Sales
Embark on an engaging conversation with industry trailblazers as they share their perspectives on the future of AI-powered customer service and the need for business to transform rapidly.
11:45-12:05
Partner Keynote
Transform your customer support from a cost center to a revenue center
Speaker
Guru Vishwanath
Senior Partner Development Specialist, CX
Customer support is often seen as a necessary expense—a cost center that businesses must bear. However, with the right automation tools, support can be transformed into a powerful revenue-generating engine.
This session will explore how the combined strengths of AWS’s cloud infrastructure and Yellow.ai’s Generative AI-powered customer service platform can drive this transformation.
12:05-12:45
Solution Showcase
Real life applications of generative AI
Yellow.ai has always been focused on creating meaningful value for customers with product capabilities aimed at maximizing business growth while utilizing lesser resources. We’re constantly evolving our platform to push innovation and bring the best of Generative AI technology to make customer support a breeze. This session will focus on some of the key product innovations that’ve been ahead of the curve, and guaranteed high customer satisfaction.
14:15 – 15:00
Partner Session
Unlock the power of AI & CX Feat. Quadrafort Technologies
Discover the transformative potential of AI in customer service at our ‘Unlock the Power of AI’ session. Explore cutting-edge strategies and real-world applications that enhance service delivery, increase efficiency, and elevate customer satisfaction. Join industry leaders from Quadrafort Technologies as they share insights on integrating AI seamlessly into your operations to drive growth and innovation.
12:45 – 14:00
Lunch & Networking
14:00 – 14:45
Panel Discussion
Leveraging generative AI for personalized experience
Moderator
Mrugesh Soni
VP – Transformation Strategy
Speaker
Meetu Arora
VP – Customer Management
Generative AI is the talk of the town but how can businesses get the best out of this new technology? Our experts deep-dive into the real-world applications of Generative AI for customer service.
14:45-15:15
Awards Ceremony
15:15 – 15:45
Closing Keynote
Navigating the future of AI-first Automation
Speaker
Bikram Mazumdar
SVP, International Business (APAC + EMEA)
As customer-centricity becomes pivotal in staying ahead of the curve for companies, Bikram Mazumdar, SVP, International Business (APAC + EMEA) at Yellow.ai, takes a future forward outlook on leveraging innovations in AI, voice automation and ticketing to drive business growth and customer satisfaction.
15:45 – 17:00
Networking + Hightea
Exhibitors at Conversate
Quadrafort Technologies
Visit the Quadrafort booth to meet our experts and explore how our consulting and advisory services have powered the transformation journeys of over 100 enterprises worldwide. If you’re aiming to elevate your business with AI-driven automation, look no further. Quadrafort is your dedicated partner with a robust team of over 200 professionals and a global presence, specializing in customized AI-first customer service automation for companies like yours. Discover how we can help unlock your business’s full potential with AI.
Exato.ai
Exato.ai empowers brands to deliver exceptional customer experiences. We seamlessly integrate AI and CX expertise to cover the entire customer journey, from initial touchpoint to lasting loyalty. Our end-to-end solutions offerings span core CX and AI consulting across diverse industries, ensuring every interaction is optimized and every brand promise fulfilled. With Exato.ai, experience the power of AI-driven customer-centricity. Exato.ai your AI & CX as a service partner.
Whilter AI
Visit the Whilter AI booth and discover how we’re transforming B2C communications for brands worldwide. Our platform reshapes ordinary text-based interactions into captivating personalized videos, enhancing customer engagement and driving conversion rates. With AI-powered video personalization, Whilter AI enables brands to scale quickly, creating hyper-targeted content that significantly increases revenue—all while integrating effortlessly into your existing marketing tools. Let’s talk to explore how our cost-effective, data-driven solutions can elevate your brand’s presence and help you forge deeper customer connections.
August Digital
Visit the August Digital booth to explore how our AI solutions can streamline and enhance your business operations. At August Digital, we go beyond chatbots—our AI expertise helps businesses solve real problems incrementally. Start by automating basic tasks like data sorting and customer inquiries, then gradually integrate more sophisticated AI tools to aid in decision-making and trend prediction. Our approach allows your team to comfortably adopt AI, enhancing efficiency without overwhelming them. Let’s discuss how we can tailor AI to evolve with your business, enabling smarter decisions and driving long-term success. See you at our booth!
Speakers from past chapters
Alessandro Cerè, Ph.D.
Principal AI/ML Specialist Solutions
Joshua Tobing
Ecommerce Leader
Caroline Foo
President Director
Hendro Lim
Head of Operations
Budi Santoso
Chief Experience Officer
Daniel Karwita
VP of Product Ops
Mohammad Naufal
Head of Product
Noer Adham Satria
SVP Head of Core Operation,
Erick Tanjaya
Senior Product Manager
Enrico
Head of IT Business Tech. Solution
Please share your details to secure a seat for Conversate Bengaluru on 17th Sep 2024
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