Delightful Customer Experiences
by Yellow.ai with Zendesk Sunshine Conversations
- Instant, omni-channel customer support
- Personalized customer engagement
- Intelligent transfer to human agent
Learn how you can increase customer satisfaction by upto 40%!
24/7 instant customer support on all Sunshine Conversations channels
- Provide support on messaging, email and social channels
- Historical context carried across channels for consistent experiences
- Build once, deploy across Sunshine Conversations channels to scale fast
Seamless transfer to AI-powered live agents
- Transfer of calls from Dynamic AI agent to human agent for complex queries
- Contextual information and history of conversation seamlessly transferred to human agent for context
- Agents powered by auto-suggestions, historical context for accurate resolutions
Personalized customer engagement
- Contextual recommendations based on real-time customer data
- Generate leads more effectively with conversations based on customer insights
- Constantly improve quality of interactions with access to conversation insights
Go-live with pre-built template by Yellow.ai Marketplace
Integrate in 3 simple clicks
What Our Customers Have to Say?
Hear from Coda Payments, a leading provider of secure, cross-border monetization solutions for digital products and services, who leveraged this integration:
“We chose to work with Yellow.ai due to their language capabilities, especially in SE Asia. We rolled out the chatbot in 4 of our high-volume countries and the whole process was easy and quick. The Customer Success team worked with us to map out the entire customer journey which ensured our bots were customizable as per our needs. We were able to launch fast and along the way make changes as per customer preferences. We noticed our customers loved the bot and this helped us reduce tickets thus being cost-efficient.”
Global Customer Support Director – Coda Payments
“Our vision is to make insurance easy, friendly and transparent and our AI Voice Bot is another step in this direction. We are happy to partner with Yellow.ai in this digital transformation journey. While the Bot will definitely offer easy, seamless, and superior experience to our customers, it will also enable and empower our distribution agents and partners to be more efficient and effective and enhance their capabilities.”
Executive Director & CEO, Zuno (formerly Edelweiss General Insurance)
With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, Isha has successfully handled over 21,000 customer and dealer calls with seamless integration.”
National Head of Customer Service, Sony India
As the largest waste management company in Canada, we get over 8000 phone calls and ‘contact us’ website enquiries every month which is a tremendous front line employee burden. Our After-Hours voicebot deployment with Yellow.ai has been very successful. Offering reliable customer support, the voice AI agent answers customers succinctly and gives them faith in us. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.
Director, Operations Applications at Waste Connections
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