AI-first customer service automation crafted for enterprises

Have human-like conversations and deflect 90% of your tickets with Yellow.ai’s empathetic AI agents.

Trusted by 1300+ global enterprises
ISO, HIPAA, GDPR & SOC2 compliant
Speed and accuracy through in-house LLMs
100+ plug-and-play integrations to go live faster

Recognized as a leader by

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Trusted by
1100+ global brands

Enterprise-Grade Results

Why Global enterprises like Sony, Hyundai, and Verizon are finding success with our AI agents

Unparalleled Accuracy

Achieve <1% hallucinations with our specialised in-house LLMs that ensure precise, context-rich responses.

50% faster-time-to value

Leverage 100+ pre-built integrations with 80% out-of-the-box functionality, enabling seamless deployment without expensive rip-and-replace.

Truly Omnichannel Support

Engage customers across 35+ channels in 135+ languages with seamless handovers, while maintaining context across interactions for a unified and consistent experience.

Enterprise-grade security

Safeguard sensitive data with ISO, HIPAA, SOC2, and GDPR certifications. Built with Responsible AI principles and robust guardrails, ensuring the highest standards of enterprise security.

Scalable Efficiency

Automate 90% of queries, cutting operational costs by 60% while empowering agents to focus on complex tasks for greater productivity.

Proven ROI

Deliver tangible outcomes, from multimillion-dollar cost savings to a 40% boost in customer satisfaction (CSAT), showcasing measurable business impact across functions.

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Yellow.ai – The Smarter Choice

Quickly see how Yellow.ai stacks up against other platforms with a detailed feature comparison.

Capabilities

Yellow.ai

Other Platforms

NLP and machine learning capabilities

DynamicNLPTM – unsupervised learning capability with multiple intent training and recognition

Limited NLP and ML capabilities compared

Integration and customization

Pre-built templates, workflows, and integrations for enterprise use, right out of the box

Complicated integration process

Bot building

Zero-setup experience with the Generative AI-powered platform

Requires developers to design conversation flows and handle context

Business application focus

Multi-LLMs trained on industry and enterprise data to maximize applications

General-purpose natural language understanding and generation

Security and compliance

Built-in enterprise-grade security and compliance. Backed by ISO, HIPAA, SOC2, and GDPR certifications

Dependent on the implementation, may need additional security measures

Omnichannel orchestration

Build once and deploy on 35+ voice and text channels

Lesser channels and limited voice capabilities

Language capabilities

Native support for 135+ languages

Supports fewer languages

Professional services

Full stack professional services depending on business needs

Limited implementation services

Pricing and support

Transparent and competitive pricing

Complicated pricing with possible hidden charges

Case studies

The results speak for themselves

Yellow.ai’s voice AI agent handles key services like product inquiries and troubleshooting while integrating deeply with Sony’s CRM to deliver personalized, location-based experiences. This improves CSAT and operational efficiency by automating routine tasks and offering seamless live agent transfers for complex issues.

Yellow.ai’s AI agent handled customer queries across platforms like WhatsApp, Facebook, and their website, reducing response times to 22 seconds. Deep CRM integration enabled personalized interactions, resulting in higher engagement and improved agent productivity. The solution provided valuable insights for campaign optimization.

Yellow.ai’s dynamic AI agent automates customer queries across WhatsApp and their website, and 52 user journeys, including booking, rescheduling, flight info, and complaints. Integrated seamlessly with Lion Air’s backend systems, the AI agent ensures efficient service and reduced response times, while live agents handle complex issues.

Yellow.ai’s AI agent, Rafa, provides UnionBank customers with instant, 24/7 assistance across the website and Facebook Messenger. The solution automated 70-80% of common banking queries, such as balance inquiries, card applications, and branch locators, significantly increasing self-serve adoption and significantly reducing wait times.

Yellow.ai’s gen AI agent automated 52 use cases, including itinerary planning, bookings, and cancellations, across their website and WhatsApp. Integration with Zendesk enables real-time agent support and improves agent productivity. Using high-impact insights, the AI agent personalizes recommendations and enhances itineraries.