Yellow.ai vs Liveperson

Bring superior customer service to life with cutting-edge AI crafted for enterprises

Streamline your customer service operations with our platform’s superior proprietary LLM and industry-first AI innovations. Our platform transforms end-to-end customer service functions so your customers get instant and empathetic responses; your agents get quick help from AI tools; and your support leaders get real-time actionable insights.

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Why choose Yellow.ai?
Value for your customers

Use our dynamic AI agents to achieve 90% automation and offer 24/7 support and proactive solutions that reduce customer effort.

 

  • Be where your customers are: Support 35+ channels to reach your customers on their preferred platforms
  • Speak your customer’s language: Use AI-powered agents that can communicate in 135+ global and regional languages
  • Deliver human-like interactions: Use dynamic AI agents that can quickly detect sentiments & ensure empathetic conversations
Value for your support agents

Automate the support lifecycles to reduce effort per ticket and boost agent productivity. Integrate with top contact center solutions like Salesforce, Zendesk, Genesys, and Nice, or operate independently on Yellow.ai for enhanced AI-driven agent support and ticketing.

  • Dynamic AI assistants for agents: Equip your support team with sentiment detection, coaching insights, tone changer, and other AI-powered tools to enhance their efficiency.
  • Smart workflow automation: Identify events and intents from complex messages to trigger workflows for ticket creation, escalations, and more.
  • Powerful agent tools: Access reply suggestions, a 360° customer view, automated ticket assignment, and collaboration tools to streamline support operations.
Value for your support leaders

Transform your contact center operations with our AI-first platform to track interactions, and optimize your support operations with quick deployments, Knowledge AI, and actionable metrics.

 

  • Transform data into actionable insights: Get 20+ real-time metrics with dashboards, user journey visualization, goal-based tracking, and a data explorer for informed decision-making.
  • Go live faster: Create dynamic AI agents with prompts and customize them easily using our user-friendly interface.
  • Get instant knowledge access: Provide instant access to information with Knowledge AI, integrating all your knowledge sources at scale for both customers and agents.

Leading the customer service industry at the forefront with AI

Yellow.ai delivers exceptional results in terms of speed, accuracy and ease of use with its multi-LLM architecture. With Yellow.ai, you are able to spend less, do more, and drive value faster!

100+ live generative AI-powered
bots in three months

16M+ messages answered by AI annually using runtime generative flows

400K+ messages handled by the AirAsia Gen AI bot since going live

85% automation achieved by Coda Payments to drive higher CSAT

46K+ calls handled per quarter by Sony through human-like voice AI bots

The AI Showdown: Why Yellow.ai wins

Creating business ROI with goal-based conversations

  • Put your business targets on autopilot. Our AI-powered bots will make it a mission to achieve them with dynamic conversations.
  • With Liveperson, bot conversations are adaptive but not driven toward achieving any specific business goal.

Highly secure multi-LLM designed for enterprise needs

  • Supercharge your automation with YellowG, an in-house LLM to achieve near 0% hallucinations and respond faster with human-like conversations. The best part is that your data is always secured.
  • Liveperson has a bring your own LLM model and utilizes integrations with LLMs available in the market resulting in slower response times with possibility of increased hallucinations and security concerns.

Seamless conversations, instant solutions on the fly

  • Yellow.ai’s dynamic workflow generator handles customer inquiries in runtime, facilitating informed decision-making.
  • Liveperson has limited runtime decision-making capabilities making it difficult to handle complex conversational flows.
Truly no-code: No training or learning needed - AI customer service automation - yellow.ai

Zero setup bot deployment: No training or learning needed

  • Powered by Generative AI, Yellow.ai provides Zero Setup bot deployment to roll out bots in seconds, without spending time on training
  • Liveperson relies on conversational flows supported by AI copilots but do not mention Zero Setup bot deployment
Human-like conversations with advanced Voice AI for customer service - yellow.ai Play Button

Truly human-like conversations with advanced Voice AI

  • Yellow.ai’s voice AI agents can have human-like interactions across 135+ languages, adept at active listening, context-switching, and personalized responses.
  • Liveperson’s voice AI has limited voice capabilities which are less intuitive and difficult to use.

Switching makes sense with Yellow.ai

Hassle-free migration

Seamless support for data migration with additional assistance, if needed

Training and education

Detailed documentation, online tutorials, video resources, and live training sessions

24/7 support

From initial setup to going live, Yellow has your back in your customer delight journey

The Yellow experience in our customers’ own words

Randstad USA

“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational Al use cases throughout the organization.”

Jessica Osborn

IT Operations Manager

SONY

“With deep back-end integration with the Sony CRM, the voice Al agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.a for their support in taking Sony’s exceptional customer service support a notch higher..”

Vishal Mathur

National Head of Customer Service

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Waste Connections

“Our After-Hours voicebot deployment with Yellow.ai has been very successful. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.”

Doug Mooneyham

Director, Operations Applications

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