Go beyond a service desk to stay fresh

A proactive CX engine. Yellow.ai brings a game-changing unified customer support platform that simplifies customer agent workflow and helps the team deliver delightful customer experiences.

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Global enterprises trust yellow.ai over the rest

Customer centric Brand Logos
Customer centric Brand Logos

The award-winning enterprise grade CX
automation platform

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CRMs are archaic. New age solutions such as ours have agents + chatbots along with active learning to deliver on-demand customer experience at scale to achieve 60% automation in just 30 days.

cx automation 1

Using FAQs to train chatbots is a lot of manual work. We connect with your knowledge base to train our VAs on thousands of documents and past tickets- exponentially decreasing time to go live.

cx automation 2

Our chatbots, once trained in English, tackle queries in 100+ languages, without extra training. The NLP engine behind these chatbots provides on-point resolution on a real-time and with a 98% accuracy rate.

cx automation 3

With up to ~80% of queries being automated, you can reduce operational costs and free your agents to handle the complex tasks and critical queries.

cx automation 4

A unified platform for providing seamless support
and superior experiences

Support your customers around the globe, across 35+ text & voice channels, in 120+ languages, 24x7. Plus, Yellow.ai has tons of integrations to make your conversations comprehensive and productive, from day zero.

Experience 1

The intuitive UI simplifies workflow of CSAs thus reducing query resolution times across channels. Seamlessly handover complex queries to a live agent when required.

Experience 2

Features such as automated contact creation and AI-powered response suggestions gives agents more context about the past tickets and helps answer queries, quickly. Complex SLA and escalation systems ensure no ticket is ever missed.

Experience 3

Use powerful no-code workflow builder to create automations around SLA, working hours, reminders, and more, right from inbox.

Experience 4
Experience 1
Experience 2
Experience 3
Experience 4

Why global enterprises choose Yellow.ai over Freshdesk:

Key feature Yellow.AI freshdesk
Omni-channel
Web and Mobile App SDKs
Yes
Yes
Email Deflection
Yes
50%
Voice Platforms support
Yes
Yes
Email Automation
Yes
No
Languages Supported
120+
43
Advanced NLP and ML Capabilities
High NLP efficiency with 50% less training requirement.
Yes
Yes
Document Cognition (Search across thousands of documents)
Yes
No
Multiple Bot Orchestrator
Yes
No
Agents can see multiple channels within one centralized, customizable interface
Yes
No
NLP training report for utterance conflicts.
Yes
No
Dynamic canned response for live agents.
Yes
No
Platform capabilities
Deliver documents within messages
Yes
No
Prebuilt Industry Domain Vertical Apps (HT, IT Support, Insurance, Banking, Marketing, Lead Gen, Procurement)
Yes
No
Integrated web-based development layer
Yes
No
Integrated Knowledge management and content management layer
Yes
No
Multilingual Capabilities, with on the fly language change capabilities
Yes
No
Sentiment based event management
Yes
No
UX Customizations for Web and App based Bots
Yes. Platform UI provides deep control over appearance, behaviour and runtime characteristics. Also controllable through code.
No
Enterprise-Grade Security, Compliance and Administration
Customizable MIS reporting and analytics
Yes
No
Full on-premise deployment
Yes
No
Knowledge extraction using NLG & ML
Yes
No
Build and Test Bots
Easily format chatbot responses as images, cards, quick options, etc.
Yes
No
Developers can co-develop bots and share bot editing rights with multiple user and group-level permissions.
Yes
No
Manage bots, determine bot and task availability, configure deployment channels, and more from a centralized admin console
Yes
No

1000+ happy customers and counting

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Surpass sluggish query resolution times and
skyrocket your CSAT scores by adopting Yellow.ai