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Improve CSAT And Reduce OPEX Using Human-Like Voice AI For Customer Support

September 17, 2021  •  2 minute read

1. Brands are voicing out for great CX

The increasing usage of connected voice devices apart from voice searches are solid reasons for brands to adopt the Voice AI

Another major reason is that Voice AI helps:

  • Understand the natural languages (like that super star employee of the month – customer support agent who speaks multiple languages.)
  • Deliver faster time-to-resolution with human-like conversational experience.

2. Voice automation at yellow.ai 

Yellow.ai’s cutting edge Voice AI differentiates with:

  • Automation-first strategy with 60% automation completed in first 30 days 
  • AI with human support in the loop 
  • Industry focused custom voice models 
  • Out-of-the-box connectivity with Google, Azure, and Amazon
  • Voice persona management
  • Human transfer for critical & urgent enquiries 

3. Outbound voice campaigns for marketing & updates

Creating voice campaigns on Yellow.ai platform is effortless. Our collaboration with Microsoft helps deliver world-class Text-to-speech (TTS) solutions

NLP voice blasts can be sent for generic updates (such as changes in delivery policy because of COVID-19, for example) or promotions (such as latest offers waiting to be grabbed).

Our voice automation is API-ready making deployments 10x faster.

(success of outbound voice automation achieved from one of the deployments)

4. Workflows for persistent voice engagement

Voice engagement with the customers can be persistent too. For example, say you would like to remind your customers who’ve signed up for your event 15 days, 7 days, 3 and 1 day before with different contextual content. In this case, you can make use of the workflow automation to craft long campaigns based on user responses, delays and goals.

This comes handy in other cases like payment collections follow-ups and such.

Some powerful use-cases with outbound voice engagement

  • Confirmation calls on new account signup
  • Reminder calls for making the payments 
  • Outbound calls asking for feedback on the brand experience 
  • Cart recovery reminder calls/monthly subscription follow-ups

Yellow.ai

Yellow.ai is the world's leading enterprise-grade conversational AI platform that unlocks business potential at scale. It is powered by Dynamic AI Agents to deliver human-like interactions that boost customer satisfaction and increase employee engagement across 35+ voice and text channels and in 135+ languages.
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