Ushering in A New Era of User Interactions with Voice Bots

Speakers
Shekar Murthy

Senior VP of Customer Success, yellow.ai

Muralidharan C.

VP of Customer Success, yellow.ai

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What will you learn?

1

The what, why, and how behind voice bots

An in-depth look at voice bots, what they are, and how they are fine tuned to understand customer utterances, customer intent, and take appropriate actions.

2

The need for voice bots in a post-pandemic world

As businesses are increasingly optimizing omnichannel strategies to better reach out to their customers, voice tech is becoming a crucial tool to enhance customer experience.

3

How one of the largest insurance brands leveraged voice bots

We dive into how the successful implementation of voice bots led to 50% higher efficiency at one of the world’s largest insurance brands.

About Speakers

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