{"id":155450,"date":"2022-05-04T13:22:21","date_gmt":"2022-05-04T07:52:21","guid":{"rendered":"https:\/\/yellow.ai\/platform\/enterprise-grade-security\/"},"modified":"2025-06-11T17:45:49","modified_gmt":"2025-06-11T12:15:49","slug":"enterprise-grade-security","status":"publish","type":"page","link":"https:\/\/yellow.ai\/uk\/platform\/enterprise-grade-security\/","title":{"rendered":"Enterprise Grade Security"},"content":{"rendered":"\n
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Privacy, security & compliance are at the heart of our platform<\/h1>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
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Platform compliance<\/h2>\n\n\n\n
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\"\"<\/figure><\/div>\n\n\n
HIPAA<\/h5>\n\n\n\n

Health Insurance Portability and Accountability Act<\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure><\/div>\n\n\n
ISO 27001<\/h5>\n\n\n\n

ISO\/IEC 27001:2022 Certification<\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure><\/div>\n\n\n
ISO 27701<\/h5>\n\n\n\n

ISO\/IEC 27701:2019 Certification<\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure><\/div>\n\n\n
SOC 2 Type II<\/h5>\n\n\n\n

SOC 2 Type II Compliant<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Platform security<\/h2>\n\n\n\t
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For starters, our platform can be accessed by authorization with user-level access defined. We leverage industry-standard SSO solutions to grant company users access to their company\u2019s bot project and integrations. We support Google SSO, Microsoft SSO, ADFS & Azure AD at the platform level. In addition to that, at the bot level, we support AD, LDAP, SAML and have standard support for OAuth2.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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We enable role-based access permission levels within the platform to be set for your teammates. Permissions can be set for roles such as developer, admin, tester, engagement manager, insights, and analytics; wherein users can have permission to change workflow, integrations, databases, bot training, intent mapping, and more, depending on the access granted.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\tPassword and credential storage\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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Yellow.ai enforces a password complexity standard and credentials are encrypted using a salted hash (SHA -256).<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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Network and data security<\/h2>\n\n\n\t
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The Yellow.ai services and data are hosted in the US, EU, Singapore, India, Indonesia and UAE. And because data is gold, our platform was built with disaster recovery in mind. All of our infrastructure and data are spread with N+1 availability zones and will continue to work should any one of the data centers fail. Fingers crossed.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\tEncryption\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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All the data in transit to and fro the platform is SSL TLS 256 encrypted (HTTPS). And to keep access in check, our keys are maintained in Vaults, and the same are recycled every quarter.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\tPentest and vulnerability scanning\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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Yellow.ai uses 3rd party security tools to continuously scan for vulnerabilities. Our dedicated security team members respond to issues raised. In fact, every year, we engage third-party security experts to perform detailed penetration tests on the chatbot platform.
\nFor complying with various countries and their data laws, we also offer redaction\/masking of PII\/sensitive information on the data layer of the yellow.ai platform. We\u2019ve also got you covered for WAF, DDOS, IPS & IDS.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t\t\t\t\t\tVirtual private cloud and access control lists\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t
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All of our servers are within our own virtual private cloud (VPC) with network access control lists (ACLs) that prevent unauthorized requests from getting to our internal network.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"

Privacy, security & compliance are at the heart of our platform Platform compliance HIPAA Health Insurance Portability and Accountability Act ISO 27001 ISO\/IEC 27001:2022 Certification ISO 27701 ISO\/IEC 27701:2019 Certification SOC 2 Type II SOC 2 Type II Compliant Platform security Network and data security<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":148531,"menu_order":349,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"guides_categories":[],"page_categories":[319],"coauthors":[210],"class_list":["post-155450","page","type-page","status-publish","hentry","page_categories-product"],"acf":[],"yoast_head":"\nAI-powered CX with Enterprise-Grade Security<\/title>\n<meta name=\"description\" content=\"Safeguarding data while scaling automation. 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