The Art of Creating Meaningful Impact with Your CX Strategy

Speakers
Alex Mead

Global Customer Service Experience Director, Customer Service Experience Leadership & Transformation

Neil Barman

Chief Growth Officer yellow.ai

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What will you learn?

1

A glance where most CX initiatives go wrong

Alex Mead, a popular CX influencer dives into the most common mistakes businesses make while building their CX strategy.

2

Key focus areas of CX in a post-pandemic world

Learn where CX executives should align their focus in the new normal to ensure that their CX strategy is human-centric and customer-centric.

3

The role of AI and automation in CX transformation

A deep-dive into how AI and automation is a crucial part of designing customer self-service and improving CSAT.

About Speakers

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