septemberbeat-product-newsletter




Here is our monthly newsletter to keep you updated on what's the
latest in the world of CX automation


 


Learn how your users are interacting with your chatbot with user journey visualiser




Chatbots have evolved from being simple FAQ answering portals to now being able to successfully hold natural, humanistic conversations. It’s important that chatbots act as a layer of conversation & help businesses in building & improving their processes & systems. How can we do that? With user journey visualisation - Giving businesses visibility into how their users are moving inside the bot, what are they talking about & why, where they are dropping off, and what intents they are triggering during the user lifecycle.

Everything you need to know about WhatsApp for Business - Free Guidebook
 



Over 5 million business users take precedence of this popular messaging platform today. Facebook expanded their platform to include a business application which is an OTT (over-the-top) chat app that brings the functionality & convenience of personal messaging to customer communications. OTT messaging apps are third-party alternatives to that. WhatsApp Business can be used in conjunction with other mobile channels. This makes WhatsApp for Business an indispensable element of a successful omnichannel marketing strategy. Read our guidebook to see how WhatsApp can help enhance CX for your business.

  Know more
 


Humanistic outbound voice campaign

Our cutting edge Voice AI campaign offers an automation-first strategy with 60% automation completed in first 30 days, AI with human support in the loop, industry focused custom voice models, human transfer for critical queries & a lot more exciting features!
 

 


Yellow.ai launches Email Ticketing Automation to its Omnichannel Helpdesk!

Yellow.ai is proud to launch the power of Automated Customer Support, even to Email Tickets. With an automation-first approach, the enterprises leveraging our platform, will now be able to view and resolve queries from across channels (web, apps, social media, email, voice), all in one place - INBOX.
 
 

 

Latest Awards

Hype Cycle for Customer Experience Analytics, 2021

Hype Cycle for Digital Commerce, 2021

Hype Cycle for Business Process Services, 2021

Hype Cycle for Natural Language Technologies, 
2021

 

Hype Cycle for Customer Service and Support Technologies

 

 


Latest News Mentions

This AI company's chatbot speaks 120 languages and is still learning more
AI-led automation set to fuel Yellow.ai expansion globally
WebSIA and Yellow.ai power 100+ AI chat and voice bots for enterprise automation in Brazil and Latin America
Yellow.ai Debuts as a Major Contender in Everest Group's PEAK Matrix for Conversational AI


Help your peers select the right partner!

 

 

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One of the World’s Largest Gaming Organization

 



Bot accuracy

Just after deployment, the bot accuracy is 90.1% right off the bat and the accuracy increases with every conversation.
 



Increased Users

Since the bot went live, 3.5 lakh+ new users come to the app for games every month
 



Deflection Rate

User queries that are deflected are increasing per month, current deflection rate is 13.5%
 

 

The chatbot offers all kinds of mobile games such as Rummy, Cricket, Fantasy Sports, and more! They are available to play in over 10 languages such as English, Hindi, Gujarati, Marathi, Bengali, Bhojpuri, etc.



Brands joining Yellow.ai

 



 

Watch retail giants like Dominos, Adidas, JD.ID, Bestseller, Instagram, and more all come under one roof to share their insights on how to use AI to increase sales & improve CX this festive season

Reserve My Spot

With love from Yellow.ai

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www.yellow.ai