Yellow.ai, the world’s first cognitive engagement cloud – a conversational AI platform for automating customer and employee engagement, recently announced a $20 million Series B investment led by Lightspeed Venture Partners and Lightspeed India Partners. Yellow.ai enables enterprises to automate and orchestrate workflows for customer and employee engagement with minimal human intervention, utilizing chatbots across multiple communication channels like Microsoft Teams, Slack, WhatsApp, telephony, digital assistants and integrated with the enterprise’s existing System of Record and System of Engagement. These engagements can be carried in over 120+ languages across voice and text. By acting as a single source of intelligence across all channels, and across customer and employee conversations, Yellow.ai ensures smart, consistent and coherent customer and employee experience.
The Yellow.ai platform is powering 30 million monthly conversations on chatbots, across more than 100 customers around the globe, including Accenture, Bajaj Finance, Byjus, Dominos India, Flipkart, Grab, MG Motors, Royal Enfield, Spencer’s Retail, Tata AIG, and Xiaomi India. The company has also forged deep go-to-market partnerships with Microsoft, TCS, WhatsApp, Facebook and more.
The fresh capital will fuel international growth across the U.S., Europe, Latin America, and Asia-Pacific markets. In addition, the company will invest further in its product innovation roadmap, including deepening multi-lingual voice bot capabilities, expanding enterprise integrations, and launching a developer marketplace for virtual assistants.