# Yellow.ai --- ## Pages - [Gartner Report On Agentic AI](https://yellow.ai/get-gartner-report-on-agentic-ai/): Get your complimentary copy of Gartner® report - What Is Agentic AI and How Will It Impact Customer Service? - [AI Agent Builder](https://yellow.ai/platform/ai-agent-builder/): Build powerful AI Agents for enterprise customer service in minutes with simple prompts in natural language. See in action. - [AI Agent Builder – Design, Orchestrate, and Deploy Instantly](https://yellow.ai/interactive-demo/ai-agent-builder/): AI Agent Builder – Design, Orchestrate, and Deploy Instantly - [The Future of Service with Agentic AI](https://yellow.ai/envision-the-future-of-service-with-agentic-ai/): Join Envision Ch 8: The Future of Service with Agentic AI. Learn from real deployments, early adopters, & AI-first customer service best practices. - [Request Demo](https://yellow.ai/request-demo/): Request for a 30-min live product demo and Q&A session with our experts to explore how Yellow.ai may help you with your service challenges. - [AI Agents as YourCX Workforce - SEA Edition](https://yellow.ai/ai-agents-as-yourcx-workforce-sea-edition/): Envision Chapter 7 South East Asia Edition AI Agents as YourCX Workforce In the last year or so, AI Agents... - [AI Agents as YourCX Workforce - NAmer Edition](https://yellow.ai/ai-agents-as-yourcx-workforce-namer-edition/): Envision Chapter 7 NAmer Edition AI Agents as YourCX Workforce In the last year or so, AI Agents have moved... - [AI Agents as YourCX Workforce - India Edition](https://yellow.ai/ai-agents-as-yourcx-workforce-india-edition/): Envision Chapter 7 India Edition AI Agents as YourCX Workforce In the last year or so, AI Agents have moved... - [Conversational Knowledgebase powered by Agentic AI](https://yellow.ai/interactive-demo/conversational-knowledgebase-powered-by-agentic-ai/): Yellow.ai's Agentic RAG empowers AI agents to not just retrieve information but think, adapt, & connect insights to solve complex problems. - [Yellow.ai's Analyze Module: Powerful Analytics for AI Agent Optimization](https://yellow.ai/interactive-demo/analyze-powerful-analytics-for-ai-agent-optimization/): Yellow.ai's Analyze module uncovers hidden patterns, gaps, and opportunities in customer conversations, turning AI agent interactions into actionable performance breakthroughs. - [Whatsapp](https://yellow.ai/whatsapp-integration/): Yellow. ai + WhatsApp Business: Accelerate Your Business Messaging Journey Global customers driving impact with us - [Demo Center](https://yellow.ai/interactive-demo/): Explore how Yellow.ai automates voice, chat, and email support in real time. Experience Agentic AI in action. - [Building Generative AI Agent Using AI Copilot](https://yellow.ai/interactive-demo/build-ai-agent-using-ai-copilot/): Learn how to build a generative AI agent using Yellow.ai's AI copilot in just 2 mins! Click to get started! - [Front Page](https://yellow.ai/front-page-14/): AI-first Customer Service Automation for Enterprises by Yellow.ai. Enhance efficiency, improve customer experience, and streamline support with cutting-edge AI solutions. - [AI Agents as Your CX Workforce](https://yellow.ai/ai-agents-as-your-cx-workforce/): Learn how enterprises are deploying AI agents to replace fragmented automation and deliver continuous, outcome-based customer support across channels. - [A Guide to Aligning Varied Strategic Goals for Success with AI agents](https://yellow.ai/a-guide-to-stakeholder-alignment-for-success-with-ai-agents/): Every Stakeholder Counts: A Guide to Aligning Varied Strategic Goals for Success with AI agents Success with AI requires more... - [Unpacking Common Concerns About AI Agents in Customer Service](https://yellow.ai/unpacking-common-concerns-about-ai-agents-in-customer-service/): Today, knowing where not to use AI is just as crucial as knowing where to use it. This guide will help you identify which CX challenges truly warrant AI solutions – and which don't. - [Events](https://yellow.ai/events/): Events Catch us in-person:
Upcoming events you can’t miss! Connect with us upcoming conferences, interactive events, and insightful get togethers worldwide.... - [Not All Your CX Problems Need AI:A Strategic Guide to Finding the Ones That Do](https://yellow.ai/guide-to-identifying-cx-problems-that-warrant-ai-solutions/): Today, knowing where not to use AI is just as crucial as knowing where to use it. This guide will help you identify which CX challenges truly warrant AI solutions – and which don't. - [Conversate Delhi 2024](https://yellow.ai/conversate-delhi-2024/): Conversate India Tour 2024 Scaling Customer Service with AI-first Automation Be part of an exclusive event for business leaders to... - [Conversate Mumbai 2024](https://yellow.ai/conversate-india-tour-2024-mumbai/): Conversate India Tour 2024 Scaling Customer Service with AI-first Automation Be part of an exclusive event for business leaders to... - [Conversate Bengaluru 2024](https://yellow.ai/conversate-india-tour-2024-bengaluru/): Conversate India Tour 2024 Scaling Customer Service with AI-first Automation Be part of an exclusive event for business leaders to... - [VoiceX - Deliver human-like intelligence conversational voice experience ](https://yellow.ai/voicex/): Yellow.ai’s VoiceX leverages cutting-edge large language models to facilitate natural, human-like interactions with users at ultra-low latencies. VoiceX-enabled AI agents can handle high volumes of customer queries while maintaining quality and delivering natural, context-aware responses. - [Data Processing Addendum](https://yellow.ai/dpa/): This Data Processing Addendum (“DPA”) supplements the Master Subscription Agreement, including any related Order Form(s) (collectively, “Agreement”) entered into by... - [Conversate India 2024](https://yellow.ai/conversate-india-tour-2024/): Join us for an exclusive leadership summit to explore the limitless potential of customer service with AI-first automation. Join us in Mumbai, Bengaluru or Delhi. - [Voice bots vs IVRs in 2024](https://yellow.ai/voice-bot/voice-bots-vs-ivrs/): Summary Voice bots and IVRs have caused a seismic shift in customer service globally. Voice bots leverage AI and NLP... - [Voice bots for call centers: Enhancing efficiency and customer satisfaction](https://yellow.ai/voice-bot/voice-bots-for-call-centers/): Summary Call centers have long been the cornerstone of customer service, handling everything from routine inquiries to complex issues. However,... - [Leading with AI: The future of customer service in Malaysia](https://yellow.ai/ai-first-customer-service-trends-malaysia/): Leading with AI: The future of customer service in Malaysia Insights from CX leaders on adoption and emerging trends Customer... - [Ecommerce customer service - A guide for 2024](https://yellow.ai/customer-service-automation/ecommerce-customer-service/): Boost your online sales with top-tier Ecommerce Customer Service. Enhance shopper satisfaction & loyalty. Click to learn more! - [Top 10 customer service tips for 2024: Elevate your support](https://yellow.ai/customer-service-automation/customer-service-tips/): Discover the best practices to elevate your customer service in 2024 with our top 10 tips, ensuring enhanced satisfaction and loyalty. - [Why insurance companies need voice bots in 2024?](https://yellow.ai/voice-bot/voice-bot-in-insurance/): Discover why insurance companies in 2024 are turning to AI-powered voice bots to enhance customer service, streamline operations, and stay competitive in the market. - [Chatbot vs voice bot: Choosing the right AI for your business](https://yellow.ai/voice-bot/chatbot-vs-voice-bot/): This blog explores the key distinctions and applications of chatbots vs voice bots, helping you decide which technology best suits your business needs. - [Introducing Yellow.ai Analyze: Enhancing AI agent conversations with continuous automation](https://yellow.ai/platform/analyze/): Improve automation accuracy with Analyze LLM. Get real-time insights into customer behavior, agent performance, and AI-driven outcomes. - [Voice bot in banking: Transforming customer interactions in 2024](https://yellow.ai/voice-bot/voice-bot-in-banking/): Voice bots in banking streamline customer service, handle inquiries, process transactions, and enhance user experience through 24/7 automated support. - [Introducing Yellow.ai Analyze: Enhancing AI agent conversations with continuous automation](https://yellow.ai/platform/analyze/): Introducing Yellow. ai Analyze: Enhancing AI agent conversations with continuous automation Reduce tickets by 30% and drive 10% higher containment... - [Introducing Yellow.ai Analyze: Enhancing AI agent conversations with continuous automation](https://yellow.ai/id/percakapan-ai-platform/analyze/): Improve automation accuracy with Analyze LLM. Get real-time insights into customer behavior, agent performance, and AI-driven outcomes. - [12 Best net promoter score software in 2024](https://yellow.ai/net-promoter-score-software/): Discover the top 12 Net Promoter Score software in 2024 to boost customer loyalty and satisfaction. Compare features, pricing, and benefits in our comprehensive guide. - [How are voice bots transforming customer service in 2024?](https://yellow.ai/voice-bot/voice-bot-for-customer-service/): Discover how voice bots are revolutionizing customer service in 2024, enhancing efficiency, improving customer satisfaction, and driving innovation. - [Top 10 Live chat software platforms in 2024](https://yellow.ai/live-chat-software/): Discover the top 10 live chat software platforms of 2024, their key features, and how they enhance customer service efficiency and satisfaction. - [14 Top customer loyalty software in 2024](https://yellow.ai/customer-loyalty-software/): Discover the 13 best customer loyalty software options in 2024 to boost retention, engagement, and sales. Explore features, benefits, and market leaders. - [Explore 70 key customer service statistics in 2024](https://yellow.ai/customer-service-automation/customer-service-statistics/): Explore key customer service statistics for 2024: trends, expectations, and strategies to elevate your business's support experience and satisfaction. - [8 Steps to building a successful customer service strategy](https://yellow.ai/customer-service-automation/customer-service-strategy/): Discover 8 steps to building a successful customer service strategy. Learn how to define your vision, set SMART goals, and leverage technology for service excellence. - [Customer service philosophy: Strategies & Examples](https://yellow.ai/customer-service-automation/customer-service-philosophy/): Master Customer Service Philosophy: Unveil top strategies & examples to enhance satisfaction and loyalty. Elevate your service game now! - [Proactive customer service: Definition, benefits, and examples](https://yellow.ai/customer-service-automation/proactive-customer-service/): Enhance customer loyalty with proactive service: Anticipate needs, resolve issues early, and deliver personalized support for an unforgettable experience. - [20 Essential customer service qualities in 2024](https://yellow.ai/customer-service-automation/customer-service-qualities/): Discover essential customer service qualities to elevate your business, ensuring customer satisfaction and loyalty. Enhance your service excellence today. - [15 Best customer engagement software in 2024: A comprehensive guide](https://yellow.ai/customer-engagement-software/): Discover the 15 best customer engagement software of 2024 to boost your customer interactions, satisfaction, and retention. Stay ahead with top tools! - [Customer service chatbots: Benefits and examples [2024]](https://yellow.ai/customer-service-chatbots/): Explore the benefits and real-world examples of customer service chatbots, enhancing efficiency, user experience, and business growth. - [Unified Customer service Automation Platform](https://yellow.ai/agentic-ai-platform/): Unify voice, chat, and email support with Yellow.ai’s platform powered by Agentic AI, built for scalable, context-aware enterprise service automation. - [Unified Customer service Automation Platform](https://yellow.ai/agentic-ai-platform/): Ditch frustration, embrace delight: Unleash the power of AI-driven customer service Trained on 16B+ conversations annually, Yellow. ai’s unified customer... - [Top 12 contact center software for 2024](https://yellow.ai/contact-center-software/): Discover the top 12 contact center software solutions to streamline your customer service operations, enhance productivity, and boost customer satisfaction. - [10 Best ticketing system software in 2024](https://yellow.ai/ticketing-system-software/): Discover the top 10 ticketing system software solutions for efficient customer support and seamless issue tracking to enhance your business operations in 2024. - [Top 12 customer feedback platforms in 2024](https://yellow.ai/customer-feedback-platform/): Discover the top 12 customer feedback platforms of 2024 to boost engagement, gather insights, and enhance customer satisfaction. Compare features and benefits. - [10 Key customer experience (CX) trends [2024]](https://yellow.ai/customer-experience-platform/customer-experience-trends/): Discover the top 10 Customer Experience (CX) trends for 2024, from AI integration to personalized journeys, shaping the future of customer satisfaction and loyalty. - [Retail customer experience: Strategies for success](https://yellow.ai/customer-experience-platform/retail-customer-experience/): Enhance retail customer experience with personalized service, seamless shopping, and innovative technology to drive satisfaction and loyalty. - [Enhancing customer experience in utility services](https://yellow.ai/customer-experience-platform/customer-experience-in-utilities/): Discover strategies and best practices to enhance customer experience in utility services, ensuring satisfaction, efficiency, and improved service quality. - [10 Essential customer experience KPIs & metrics [2024]](https://yellow.ai/customer-experience-platform/customer-experience-kpis-and-metrics/): This article will guide you through the pivotal customer experience metrics and KPIs that will shape the concluding months of 2024. - [Customer experience in banking: Trends & examples](https://yellow.ai/customer-experience-platform/customer-experience-in-banking/): This blog delves into the nuances of customer experience management in banking, emphasizing its significance in digital transformation. - [Betting big on AI-first: Insights from North American customer service leaders](https://yellow.ai/ai-first-trends-in-customer-service/): Betting big on AI-first: Insights from customer service leaders North America’s strategy to win the CX game in 2024 and... - [What is a key differentiator of conversational artificial intelligence (AI)?](https://yellow.ai/conversational-ai/key-differentiator-of-conversational-ai/): key differentiators of Conversational AI that help you business apart with streamlined processes, and enhanced CX. - [Omnichannel contact center: Definition, benefits, and best practices](https://yellow.ai/omnichannel-contact-center/): Discover the benefits, and best practices of an omnichannel contact center to enhance customer experience and streamline communication. - [What is customer experience automation?](https://yellow.ai/customer-experience-automation/): Transform your business with customer experience automation. Enhance satisfaction, streamline processes, and drive growth through intelligent automation solutions. - [16 Best Zendesk alternatives for 2024](https://yellow.ai/zendesk-alternative/): Discover the top 16 Zendesk alternatives and competitors in 2024 to enhance your customer service with innovative features and better pricing. - [10 Top Conversational AI Platforms in 2024](https://yellow.ai/conversational-ai-platforms/): Explore the top 10 conversational AI platforms of 2024, revolutionizing customer service with advanced automation, seamless integrations, and exceptional user experiences. - [Conversate Malaysia 2024](https://yellow.ai/conversate-malaysia-2024/): Join us for an exclusive leadership summit to explore the limitless potential of customer service with AI-first automation. - [15 Best AI chatbot platforms for 2024](https://yellow.ai/ai-chatbot-platforms/): Discover the top 15 AI chatbot platforms in 2024. Enhance customer engagement, streamline support, and boost efficiency with cutting-edge AI solutions. - [The best AI chatbots in 2024](https://yellow.ai/best-ai-chatbot/): Discover the best AI chatbots for 2024, enhancing customer service with advanced automation, seamless interactions, and personalized experiences. - [Yellow.ai recognized 
in 2024 Gartner® Market Guide for dedicated conversational AI solutions](https://yellow.ai/yellow-ai-recognized-in-2024-gartner-market-guide-for-dedicated-conversational-ai-solutions/): Yellow.ai recognized 
in 2024 Gartner® Market Guide for dedicated conversational AI solutions. Download your complimentary report to learn why. - [Top 15 customer success software in 2024](https://yellow.ai/customer-success-software/): Discover the top 15 customer success software in 2024 to boost retention, drive growth, and enhance customer satisfaction with innovative features. - [Cloud contact center: What is it & how does it work?](https://yellow.ai/cloud-contact-center/): Enhance customer service with a cloud contact center. Scale seamlessly, reduce costs, and provide superior support with advanced, flexible cloud solutions. - [Contact center automation: Benefits, types, examples](https://yellow.ai/contact-center-automation/): Explore the benefits, types, and real-world examples of contact center automation to enhance efficiency, customer experience, and streamline operations. - [What are voice bots and their use-cases for different industries?](https://yellow.ai/voice-bot/use-cases-of-voice-bots/): Unleash the power of voice bots! See how yellow transform customer service in retail, healthcare & banking. - [Top 13 CRM software tools in 2024](https://yellow.ai/crm-software/): Discover top 13 CRM software to boost customer relationships and loyalty. Learn to pick the best CRM for your business needs. Enhance your customer interactions today! - [Yellow.ai named a Major Player in 2024 IDC MarketScape for Front-Office Conversational AI Software](https://yellow.ai/major-player-in-2024-idc-marketscape/): Yellow. ai named a Major Player in 2024 IDC MarketScape for Front-Office Conversational AI Software Yellow. ai, an AI-first customer... - [Orchestrator LLM](https://yellow.ai/orchestrator-llm/): Power context-aware, multi-step conversations with Orchestrator LLM. Designed for enterprises to deploy goal-driven automation, no training required. - [Orchestrator LLM](https://yellow.ai/orchestrator-llm/): اكتشف برنامج Yellow.ai's Orchestrator LLM، وهو حل مدعوم بالذكاء الاصطناعي لتبسيط وتعزيز تفاعلات العملاء. تعلم كيف يمكن أن يعزز تجربة خدمة العملاء الخاصة بك. - [Orkestrator LLM](https://yellow.ai/orchestrator-llm/): Tingkatkan efisiensi dan pengalaman pelanggan dengan Orchestrator LLM dari Yellow.ai. Solusi AI canggih ini memungkinkan otomatisasi layanan pelanggan yang lebih cerdas dan responsif. Pelajari lebih lanjut sekarang! - [Orchestrator LLM](https://yellow.ai/orchestrator-llm/): Say goodbye to poor CX with Orchestrator LLM Introducing Orchestrator LLM: Contextual Conversations, Zero Training Have meaningful customer conversations by... - [Orchestrator LLM](https://yellow.ai/orchestrator-llm/): Power context-aware, multi-step conversations with Orchestrator LLM. Designed for enterprises to deploy goal-driven automation, no training required. - [Voicebots vs Voice AI Agents: Enterprise Customer Service in 2025](https://yellow.ai/voice-bot/): From rigid phone trees to conversational AI agents - explore how Voice AI agents transform enterprise CX with real-time sentiment analysis, omnichannel support, and autonomous problem-solving capabilities. - [Bot Suara - Panduan lengkap solusi voicebot](https://yellow.ai/voice-bot/): Unleash the power of seamless interaction with our AI Voice Bot. Experience improved efficiency, customer service, and effortless engagement. - [Voice Bot - The complete guide to AI voice bots [2024]](https://yellow.ai/voice-bot/): Unleash the power of seamless interaction with our AI Voice Bot. Experience improved efficiency, customer service, and effortless engagement. - [Voice Bot - الدليل الكامل لروبوتات الذكاء الاصطناعي الصوتية [2024]](https://yellow.ai/voice-bot/): اكتشف كيف يمكن للروبوتات الصوتية أن تحول تفاعلات عملائك. اكتشف أحدث التقنيات الصوتية للحصول على خدمة سلسة على Yellow.ai. - [15 Customer service goals for businesses in 2024](https://yellow.ai/customer-service-automation/customer-service-goals/): Explore 15 essential customer service goals for businesses in 2024 to enhance satisfaction and drive growth. Learn key strategies for success. - [Empathy in customer service: Importance + how to improve](https://yellow.ai/customer-service-automation/empathy-in-customer-service/): Explore the crucial role of empathy in customer service and learn practical strategies to enhance it, improving client satisfaction and loyalty. - [Top 17 Knowledge Base Software for 2024](https://yellow.ai/knowledge-base-software/): Discover the top 17 knowledge base software options for 2024. Compare features, pricing, and benefits to find the best solution for your business needs. - [Top 15 customer experience software platforms in 2024](https://yellow.ai/customer-experience-platform/): Discover the top 15 customer experience platforms in 2024, boosting your business with cutting-edge tools for enhanced customer satisfaction and engagement. - [The 10 best help desk software in 2024](https://yellow.ai/help-desk-software/): Explore the top 10 help desk software in 2024, designed to enhance customer support efficiency and streamline your service tasks. - [10 Top customer service expectations to guide your strategy](https://yellow.ai/customer-service-automation/customer-expectations/): Discover how to meet and exceed customer service expectations in today's digital age. Enhance satisfaction and loyalty with tailored strategies - [The complete guide to customer service best practices](https://yellow.ai/customer-service-automation/customer-service-best-practices/): Discover the top customer service best practices to enhance satisfaction. Unlock the secrets to exceptional support, automation, and AI-driven strategies - [10 Key elements of effective customer service](https://yellow.ai/customer-service-automation/elements-of-customer-service/): Discover the 10 essential elements of customer service, from empathy to AI automation, that every business needs to master for success. - [Customer service automation: Benefits and examples](https://yellow.ai/customer-service-automation/): Learn how customer service automation works with AI agents. Discover benefits, implementation strategies & best practices for 2025. - [Customer service automation - A full guide](https://yellow.ai/customer-service-automation/): Explore how customer service automation enhances efficiency, improves response times, and elevates customer satisfaction through innovative technology - [Otomatisasi layanan pelanggan: Manfaat dan contoh](https://yellow.ai/customer-service-automation/): Unlock efficiency & enhance satisfaction with Customer Service Automation. Discover its key benefits and real-world success stories. - [Learn more about Komodo-7B](https://yellow.ai/komodo-learn-more/): Support Indonesia with Komodo 7B, an enterprise-ready LLM built for localized customer service automation and multilingual AI support - [Learn more about Komodo-7B](https://yellow.ai/komodo-learn-more/): Komodo-7B, the first 7B-parameter LLM for Indonesia, offers human-like resolutions with multilingual support across 11+ regional languages. - [Top 15 customer service software in 2024](https://yellow.ai/customer-service-software/): Discover the top 15 customer service software in 2024 to enhance support efficiency, boost satisfaction, and streamline operations for your business. - [10 Types of customer service you should know](https://yellow.ai/customer-service-automation/types-of-customer-service/): In this blog, we will unfold the pivotal role of different types of customer service in cementing business success. - [10 Types of customer service you should know](https://yellow.ai/customer-service-automation/types-of-customer-service/): In this blog, we will unfold the pivotal role of different types of customer service in cementing business success. - [Customer Service Automation: Guide to Transform Your Business With AI in 2024](https://yellow.ai/customer-service-automation-guide-to-transform-your-business-with-ai-in-2024/): Customer Service Automation: Guide to Transform Your Business With AI in 2024 Learn how Generative AI is shifting the B2B landscape... - [13 Customer service KPIs to follow in 2024](https://yellow.ai/customer-service-automation/customer-service-kpi/): Discover essential Customer Service KPIs to track for improving support team efficiency and elevating the customer experience. Start enhancing today - [13 KPI layanan pelanggan yang akan diikuti pada tahun 2024](https://yellow.ai/customer-service-automation/customer-service-kpi/): Discover essential Customer Service KPIs to track for improving support team efficiency and elevating the customer experience. Start enhancing today --- ## Posts - [Voice AI Reimagined: Ultra-Fast, Human-Like Interactions powered by VoiceX](https://yellow.ai/conversational/voice-ai-reimagined-ultra-fast-human-like-interactions-powered-by-voicex/): Many existing voice AI agents struggle to deliver a seamless customer experience. They often fall into one of three categories:... - [Kuasai tim dukungan Anda dengan Inbox yang didukung oleh AI Generatif dari Yellow.ai](https://yellow.ai/product-feature-id/equip-your-support-team-with-generative-ai-powered-inbox/): Peluncuran YellowG, platform otomasi percakapan pertama di industri yang didukung oleh AI generatif, merupakan pencapaian penting dalam bidang AI percakapan.... - [La Inteligencia Artificial y su rol en la Gestión del Desempeño de los Empleados](https://yellow.ai/es/recursos-humanos/la-inteligencia-artificial-y-la-gestion-del-rendimiento-de-los-empleados/): Muchas empresas utilizan una simple hoja de evaluación para medir el desempeño de sus empleados, sin saber el gran error que cometen. - [AI Conversacional en el sector de retail: tan simple como un chat](https://yellow.ai/es/retail-2/ai-conversacional-en-el-sector-de-retail-tan-simple-como-un-chat/): Implementar un chatbot para interactuar con los clientes es uno de los elementos clave para incrementar el volumen de ventas en el eCommerce. - [Chatbots para Recursos Humanos ¿por qué tienen una demanda explosiva en 2022?](https://yellow.ai/es/recursos-humanos/chatbots-para-recursos-humanos/): Los chatbots para Recursos Humanos son útiles para optimizar el reclutamiento, la capacitación, la gestión del desempeño y más. - [El momento de la verdad ¿qué sentimientos tiene el cliente por tu empresa?](https://yellow.ai/es/conversational-commerce/que-sentimientos-tiene-el-cliente-por-tu-empresa/): Cómo un chatbot te ayuda a identificar los sentimientos de tus clientes por tu empresa. Entérate aquí cómo realizar un análisis automatizado. - [AI Conversacional para la retención de clientes](https://yellow.ai/es/conversational-commerce/ai-conversacional-para-la-retencion-de-clientes/): Si estás perdiendo clientes debido al mal servicio que ofreces, averigua aquí cómo retener clientes usando la AI Conversacional. - [Yellow.ai lanza DynamicNLP™ Configura y entrena a un chatbot en minutos](https://yellow.ai/es/nlp-2/yellow-ai-lanza-dynamicnlp-configura-y-entrena-un-chatbot-en-minutos/): Obtén un robot listo para trabajar en minutos, en lugar de meses gracias a DynamicNLP con tecnología de entrenamiento cero. - [Chatbots o AI Conversacional ¿en cuál invierto?](https://yellow.ai/es/conversational-commerce/chatbots-o-ai-conversacional-en-cual-invierto/): No es lo mismo un chatbot que un Agente Digital Inteligente impulsado por la tecnología de Inteligencia Artificial Conversacional. - [12 Consejos para construir chatbots de generación de leads altamente efectivos](https://yellow.ai/es/omnicanal/12-consejos-para-construir-chatbots-de-generacion-de-leads-altamente-efectivos/): Conoce cómo los chatbots y el Inbound Marketing son capaces de potenciar la identificación y calificación de Leads. - [7 formas de acortar el ciclo de ventas automatizando la Experiencia del Cliente](https://yellow.ai/es/conversational-commerce/acortar-el-ciclo-de-ventas-automatizando-la-experiencia-del-cliente/): Descubre cómo conseguir más clientes en menos tiempo automatizando la CX con la ayuda de chatbots impulsados por Inteligencia Artificial. - [¿Cómo aumentar el compromiso del cliente con AI Conversacional?](https://yellow.ai/es/conversational-commerce/como-aumentar-el-compromiso-del-cliente-con-ai-conversacional/): La AI Conversacional facilita crear relaciones duraderas con los clientes al interactuar con ellos de forma fácil, amigable, relevante y oportuna. - [7 razones para invertir en un Asistente Virtual Inteligente de Voz](https://yellow.ai/es/conversational-commerce/7-razones-para-invertir-en-un-asistente-virtual-inteligente-de-voz/): Un Asistente Virtual Inteligente de Voz ofrece nuevas funciones para fomentar la interacción con el usuario. - [Guía rápida sobre las notificaciones de WhatsApp](https://yellow.ai/es/whatsapp-business/guia-rapida-sobre-las-notificaciones-de-whatsapp/): Así como el email desplazó a los mensajes SMS, se prevé que WhatsApp sustituya la comunicación por correo electrónico, para dar lugar a las notificaciones. Aprende más en 3 minutos. - [Cómo puede beneficiarse tu empresa de un chatbot de WhatsApp](https://yellow.ai/es/whatsapp-business/como-ayuda-a-tu-empresa-un-chatbot-de-whatsapp/): Un chatbot inteligente ayuda a las empresas a ofrecer una atención rápida y eficiente en todas las plataformas de interacción digital, desde el chat o formulario de la página web, hasta las redes sociales, registrando la solicitud inicial, manteniendo el contexto y la experiencia agradable para el cliente. - [Estrategia de Atención al Cliente Omnicanal vs Multicanal](https://yellow.ai/es/omnicanal/servicio-al-cliente-omnicanal/): El secreto de una estrategia omnicanal es saber integrar todos los canales de comunicación para que el usuario experimente una sensación de continuidad en todo el proceso de compra. - [API de WhatsApp Business: lo que debes saber para empezar](https://yellow.ai/es/whatsapp-business/api-de-whatsapp-business/): Con la API de WhatsApp Business podrás comunicarte con clientes de todo el mundo. Yellow.ai te lleva de la mano para darte la seguridad que necesitas - [Aprende a usar las plantillas de mensajes de la API de WhatsApp](https://yellow.ai/es/whatsapp-business/como-usar-las-plantillas-de-mensajes-de-whatsapp/): Conoce el funcionamiento de las plantillas de mensajes para no equivocarte, pues la aprobación de WhatsApp es clave. - [Procesamiento del Lenguaje Natural: la comunicación entre humanos y máquinas](https://yellow.ai/es/conversational-commerce/procesamiento-del-lenguaje-natural/): La interacción actual entre los humanos y las máquinas es posible gracias al Procesamiento del Lenguaje Natural que permite a los dispositivos escuchar y entender nuestra lengua, - [Chatbot para eCommerce ¿por qué implementarlo hoy mismo?](https://yellow.ai/es/conversational-commerce/chatbot-para-e-commerce/): El uso de los chatbots para e-Commerce te ayudarán a vender más, satisfacer a tus clientes y vencer a la competencia. - [Chatbot para e-commerce: 6 passos para vender produtos de forma online](https://yellow.ai/pt-br/conversational-ai/chatbot-para-e-commerce-2/): Chatbot para e-commerce: 6 passos para vender produtos de forma online - [5 estratégias para melhorar a experiência do cliente com tecnologia](https://yellow.ai/pt-br/customer-experience/experiencia-do-cliente/): 5 estratégias para melhorar a experiência do cliente com tecnologia - [Chatbot para Agencias de Viajes, el compañero ideal para viajar](https://yellow.ai/es/travel/chatbot-para-agencias-de-viajes/): El uso de un chatbot en las agencias de viajes garantiza la satisfacción del cliente durante todo el trayecto, desde la planificación hasta el regreso a casa, algo que no puede hacer un representante de servicio. - [Inteligencia Artificial y chatbots para empresas bancarias](https://yellow.ai/es/banking/chatbots-para-bancos-e-inteligencia-artificial/): Los chatbots para la industria bancaria impulsados por Inteligencia Artificial automatizan procesos, como: la contratación de productos financieros en línea, administración de claves de acceso, aperturas y cierres de cuentas e inversiones. - [Qué es un chatbot para empresas](https://yellow.ai/es/whatsapp-business/que-es-un-chatbot-para-empresas/): Un chatbot empresarial es un software basado en Inteligencia Artificial y Aprendizaje Automático para realizar tareas complejas. Simula mantener una conversación con un usuario al proveer respuestas automáticas. - [Um sistema de inteligência artificial pode revolucionar um negócio? Conheça exemplos reais](https://yellow.ai/pt-br/conversational-ai/sistema-de-inteligencia-artificial-exemplos-reais/): Um sistema de inteligência artificial pode revolucionar um negócio? Conheça exemplos reais - [Aprimore a satisfação do cliente no seu e-commerce](https://yellow.ai/pt-br/conversational-ai/satisfacao-do-cliente-no-ecommerce-demo/): Entenda a importância da satisfação do cliente e descubra as melhores práticas para e-commerces. - [Estratégias de inteligência artificial para vendas em empresas B2C](https://yellow.ai/pt-br/conversational-ai/inteligencia-artificial-para-b2c/): Entenda a importância da inteligência artificial para o mercado B2C e como utilizá-la para otimizar as vendas. - [Tendências tecnológicas em telecom: tudo o que você precisa saber](https://yellow.ai/pt-br/conversational-ai/tendencias-tecnologicas-telecom/): Conheça as principais tendências tecnológicas em telecom e seu benefícios para a indústria. - [O que significa inteligência artificial e qual é sua relação com atendimento ao cliente?](https://yellow.ai/pt-br/conversational-ai/o-que-significa-inteligencia-artificial/): O que significa inteligência artificial e qual é sua relação com atendimento ao cliente? - [Para que serve o chatbot com reconhecimento de voz? Entenda](https://yellow.ai/pt-br/conversational-ai/reconhecimento-de-voz/): Descubra o que é um chatbot com reconhecimento de voz e quais são os benefícios de utilizá-lo no serviço de atendimento ao cliente. - [Melhore a experiência dos seus clientes com a automação do chat do Google Business](https://yellow.ai/pt-br/conversational-ai/automacao-no-google-business/): Melhore a experiência dos seus clientes com a automação do chat do Google Business - [Métricas de chatbot para empresas: quais você deve analisar?](https://yellow.ai/pt-br/conversational-ai/chatbot-para-empresas-metricas/): Como avaliar a eficiência do atendimento ao cliente no seu negócio usando chatbot? É preciso usar as métricas de chatbot para empresas. Entenda! - [Conheça a plataforma integrada de automação empresarial da yellow.ai](https://yellow.ai/pt-br/conversational-ai/automacao-empresarial/): Plataforma de automação empresarial viabiliza ganhos operacionais imediatos e também garante vantagens estratégicas que se consolidam no longo prazo. - [Confira os principais impactos da inteligência artificial nas empresas financeiras](https://yellow.ai/pt-br/conversational-ai/impactos-da-inteligencia-artificial-nas-empresas/): Conhecer os impactos da inteligência artificial nas empresas é determinante para preparar um ambiente favorável à transformação digital e inovação. - [Como melhorar o relacionamento com o cliente em PMEs e por que investir em uma experiência diferenciada?](https://yellow.ai/pt-br/customer-experience/como-melhorar-o-relacionamento-com-o-cliente-pmes/): Como melhorar o relacionamento com o cliente em PMEs e por que investir em uma experiência diferenciada? - [Inteligência artificial: 5 métodos para construir um chatbot de conversação](https://yellow.ai/pt-br/conversational-ai/inteligencia-artificial-construir-chatbot/): Inteligência artificial: 5 métodos para construir um chatbot de conversação - [Comportamento do consumidor digital: 3 fatores que você precisa entender](https://yellow.ai/pt-br/conversational-ai/comportamento-do-consumidor-digital/): Como atender o comportamento do consumidor digital e atingir suas expectativas? Saiba o que levar em consideração na hora de conversar com esse novo público. - [Cobrança por WhatsApp: como funciona e como implementar na minha empresa](https://yellow.ai/pt-br/conversational-ai/cobranca-por-whatsapp/): Quer diminuir o número de inadimplentes na sua empresa? Já pensou em implementar a cobrança por WhatsApp? Veja aqui como essa estratégia vale a pena. - [Como engajar clientes digitalmente: 6 estratégias para investir](https://yellow.ai/pt-br/conversational-ai/como-engajar-clientes-digitalmente/): Quer descobrir como engajar clientes digitalmente na sua empresa e gerar mais vendas? Veja na prática como atingir estes objetivos no blog da yellow.ai. - [Qual a importância da humanização do atendimento? Saiba aqui!](https://yellow.ai/pt-br/conversational-ai/automacao-de-processos/): A humanização do atendimento se torna indispensável nos tempos atuais em que os consumidores exigem experiências de maior qualidade. Entenda melhor! - [Como otimizar a jornada de compra do cliente com chatbots](https://yellow.ai/pt-br/conversational-ai/jornada-de-compra-do-cliente/): A jornada de compra do cliente refere-se ao caminho percorrido pelos usuários até o fechamento. Então, descubra como otimizar a jornada para aumentar as vendas. - [O que é processamento de linguagem natural? Entenda o porquê você precisa conhecer o PLN](https://yellow.ai/pt-br/conversational-ai/o-que-e-processamento-de-linguagem-natural/): Já ouviu falar sobre o que é processamento de linguagem natural? Neste artigo, vou explicar o assunto e mostrar os motivos pelos quais você precisa conhecê-lo. - [Como estruturar a comunicação omnichannel em empresas B2C](https://yellow.ai/pt-br/conversational-ai/comunicacao-omnichannel/): A comunicação omnichannel em empresas B2C vai muito além de integrar canais. Saiba mais sobre como colocar essa estratégia em prática no blog da yellow.ai! - [6 dicas para implementar o marketing conversacional na sua empresa com chatbots](https://yellow.ai/pt-br/conversational-ai/marketing-conversacional/): Você sabe a importância do marketing conversacional? Conheça mais sobre esse conceito e como aplicá-lo no seu negócio para obter melhores resultados. - [7 indicadores de satisfação do cliente que sua empresa deve monitorar](https://yellow.ai/pt-br/conversational-ai/indicadores-de-satisfacao-do-cliente/): Os indicadores de satisfação do cliente ajudam a monitorar o desempenho da sua empresa. Conheça 7 métricas no blog da Yellow Messenger! - [Como melhorar o relacionamento com o cliente em instituições de saúde com automação e IA](https://yellow.ai/pt-br/conversational-ai/como-melhorar-o-relacionamento-com-o-cliente/): Nas empresas de saúde, a qualidade no atendimento aos pacientes é primordial, além, obviamente, dos serviços de cuidado e atenção médica. É preciso ter empatia e humanização em todos os momentos e contatos. Por isso, entender como melhorar o relacionamento com o cliente nessas instituições é elemento chave. - [Tudo sobre inteligência artificial: como funciona, aplicações e por que investir?](https://yellow.ai/pt-br/conversational-ai/tudo-sobre-inteligencia-artificial/): Tudo sobre inteligência artificial: como funciona, aplicações e por que investir? - [Atendimento virtual: como os assistentes inteligentes ajudam serviços governamentais](https://yellow.ai/pt-br/conversational-ai/atendimento-virtual/): O atendimento virtual colaborou para descongestionar muitos departamentos públicos e serviços governamentais. Veja como funciona na prática! - [Descubra como integrar o WhatsApp Business API ao e-commerce](https://yellow.ai/pt-br/conversational-ai/whatsapp-business-api/): Quer melhorar a comunicação do seu e-commerce com o WhatsApp Business API? Saiba como integrar essa ferramenta e comece a otimizar os resultados. - [Como melhorar a experiência do cliente e aperfeiçoar as conversas com o chatbot baseado em IA](https://yellow.ai/pt-br/conversational-ai/como-melhorar-a-experiencia-do-cliente/): Como melhorar a experiência do cliente e aperfeiçoar as conversas com o chatbot baseado em IA - [Como funciona um robô com inteligência artificial](https://yellow.ai/pt-br/conversational-ai/robo-com-inteligencia-artificial/): Como funciona um robô com inteligência artificial - [Como adequar assistentes virtuais inteligentes à LGPD](https://yellow.ai/pt-br/conversational-ai/assistentes-virtuais-inteligentes-lgpd/): Sua empresa está por dentro da nova Lei Geral de Proteção de Dados? Os assistentes virtuais inteligentes devem estar adaptados à LGPD. Saiba como! - [Descubra como usar o WhatsApp comercial em empresas de telecom](https://yellow.ai/pt-br/conversational-ai/whatsapp-comercial/): O WhatsApp comercial é uma ótima solução para melhorar o atendimento ao cliente nas empresas de telecom. Saiba mais no blog da Yellow Messenger! - [Como melhorar o atendimento ao cliente: 7 dicas essenciais!](https://yellow.ai/pt-br/conversational-ai/como-melhorar-o-atendimento-ao-cliente-dicas/): Descubra como melhorar o atendimento ao cliente com o auxílio da tecnologia, aumentando a satisfação dos consumidores e se mantendo competitivo no mercado. - [Conheça o novo consumidor phygital e saiba como evoluir a experiência do cliente](https://yellow.ai/pt-br/conversational-ai/phygital/): Conheça o novo consumidor phygital e saiba como evoluir a experiência do cliente - [Chatbot por voz: conheça as 6 principais aplicações](https://yellow.ai/pt-br/conversational-ai/chatbot-por-voz/): Já pensou em implementar um chatbot por voz na sua empresa? Veja os motivos para investir nessa modalidade e os principais usos da ferramenta. - [Conheça os principais erros de machine learning e saiba evitá-los](https://yellow.ai/pt-br/conversational-ai/machine-learning/): O machine learning pode transformar o atendimento ao cliente com assistentes digitais cada vez mais inteligentes. Para isso, é preciso evitar erros comuns. Veja quais! - [Atendimento via WhatsApp: como usar o chatbot com fluxo conversacional](https://yellow.ai/pt-br/conversational-ai/atendimento-via-whatsapp/): O atendimento via WhatsApp é uma tendência para corresponder às preferências do consumidor. Saiba como otimizá-lo por meio do chatbot com fluxo conversacional. - [Chatbot para empresas: 6 principais tendências](https://yellow.ai/pt-br/conversational-ai/chatbot-para-empresas/): Implementar o chatbot para empresas gera inúmeros benefícios no atendimento aos clientes. Por isso, veja as principais tendências desse recurso tecnológico. - [Como funciona o Whatsapp Business: principais dúvidas e motivos para usar](https://yellow.ai/pt-br/conversational-ai/como-funciona-o-whatsapp-business/): Tem dúvidas sobre como funciona o WhatsApp Business? Não sabe se vale a pena o investimento? Descubra tudo isso no nosso conteúdo. - [Chatbot para e-commerce: 6 passos para vender produtos de forma online](https://yellow.ai/pt-br/conversational-commerce/chatbot-para-e-commerce/): Chatbot para e-commerce: 6 passos para vender produtos de forma online - [Como escolher a melhor plataforma de inteligência artificial](https://yellow.ai/pt-br/conversational-ai/plataforma-de-inteligencia-artificial/): Como escolher a melhor plataforma de inteligência artificial - [O que é machine learning associada à inteligência artificial?](https://yellow.ai/pt-br/conversational-ai/o-que-e-machine-learning/): O que é machine learning associada à inteligência artificial? - [Como os assistentes virtuais inteligentes facilitam o relacionamento nos serviços financeiros](https://yellow.ai/pt-br/conversational-ai/assistentes-virtuais-inteligentes-servicos-financeiros/): Para garantir melhores experiências para os seus clientes, veja as vantagens de adotar os assistentes virtuais inteligentes nos seus serviços financeiros. - [O que é omnichannel no varejo e como gerar mais vendas com essa estratégia?](https://yellow.ai/pt-br/conversational-ai/o-que-e-omnichannel-no-varejo/): Para obter melhores resultados nos negócios, é importante entender o que é o omnichannel no varejo e saber as vantagens dessa estratégia. Veja mais! - [5 principais usos do processamento de linguagem natural](https://yellow.ai/pt-br/conversational-ai/processamento-de-linguagem-natural/): 5 principais usos do processamento de linguagem natural - [Como melhorar o atendimento ao cliente com assistentes virtuais](https://yellow.ai/pt-br/conversational-ai/como-melhorar-o-atendimento-ao-cliente/): Um dos principais objetivos das empresas de telecom é descobrir como melhorar o atendimento ao cliente. Veja como os assistentes virtuais podem ajudar. - [3 passos para implementar chatbots com inteligência artificial em empresas](https://yellow.ai/pt-br/conversational-ai/inteligencia-artificial-chatbots/): 3 passos para implementar chatbots com inteligência artificial em empresas - [Conheça as principais diferenças entre assistentes virtuais inteligentes e chatbots](https://yellow.ai/pt-br/conversational-ai/assistentes-virtuais-inteligentes/): Quer implementar chatbots ou assistentes virtuais inteligentes na sua empresa? Está em dúvida? Vamos te ajudar a entender como cada solução funciona. - [Chatbot para WhatsApp: como criar e implementar em empresas B2C](https://yellow.ai/pt-br/conversational-ai/chatbot-para-whatsapp/): O chatbot para WhatsApp pode gerar inúmeros benefícios para as empresas, principalmente no relacionamento com os clientes. Mas como adotar a tecnologia? Veja! - [Como a inteligência artificial otimiza a automação do atendimento ao cliente](https://yellow.ai/pt-br/conversational-ai/inteligencia-artificial/): Como a inteligência artificial otimiza a automação do atendimento ao cliente - [Empowering Shoppers via AI-Powered Retail Assistant on WhatsApp](https://yellow.ai/whatsapp-business/use-cases-of-whatsapp-business-api-for-retailers/): WhatsApp for business solutions are providing enterprises new avenues to reach their target audience in a much more efficient, effective and customer friendly way. --- # # Detailed Content ## Pages > Get your complimentary copy of Gartner® report - What Is Agentic AI and How Will It Impact Customer Service? - Published: 2025-06-27 - Modified: 2025-06-30 - URL: https://yellow.ai/get-gartner-report-on-agentic-ai/ - Translation Priorities: Optional - Authors: admin-yellow What Gartner® Says About Agentic AI's Impact on Customer Service Gartner predicts that by 2029, agentic Al will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs. Get the research that reveals how enterprises are preparing for this transformation and the implementation roadmap they're following. Get your complimentary copy Key Insights We Think You’ll Discover The Agentic AI Advantage How autonomous AI agents go beyond chatbots to handle complex, multi-step service processes without human intervention Organizational Impact The 3 new job roles emerging as companies deploy agentic AI (and what traditional roles are evolving) Implementation Roadmap Gartner specific recommendations for evaluating vendor claims and avoiding costly deployment mistakes Competitive Advantage How early adopters are using agentic AI to reduce operational costs while improving customer satisfaction Why This Matters for Your Enterprise Traditional automation has hit a wall. Agentic AI can break through. Current automation breaks down when situations get complex. Agentic AI bridges that gap by combining reasoning, planning, and execution in a single system. We believe these findings show why enterprises are investing heavily in this autonomous approach. This report outlines key recommendations for service leaders preparing for this technological shift. Access Gartner Report Now Gartner, What Is Agentic Al and How Will It Impact Customer Service? , By Daniel O'Sullivan, Kathy Ross, Francesco Vicchi, 25 February 2025 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U. S. and internationally and... --- > Build powerful AI Agents for enterprise customer service in minutes with simple prompts in natural language. See in action. - Published: 2025-06-26 - Modified: 2025-06-26 - URL: https://yellow.ai/platform/ai-agent-builder/ - Translation Priorities: Optional - Authors: admin-yellow AI Agent Builder Roll out Enterprise AI Agents instantly-Manage complex scenarios smoothly Powered by Agentic RAG architecture which can not only retrieve accurate, relevant data, but also perform intelligent reasoning and action, Yellow. ai’s AI Agents can think, act, and respond autonomously, transforming conversational experiences. Book a demo 60% reduction in operational costs 2x faster go to market 40% improvement in CSAT scores 93% containment out-of-the-box See it in action --- - Published: 2025-06-25 - Modified: 2025-06-25 - URL: https://yellow.ai/interactive-demo/ai-agent-builder/ - Translation Priorities: Optional - Authors: admin-yellow AI Agent Builder – Design, Orchestrate, and Deploy Instantly --- > Join Envision Ch 8: The Future of Service with Agentic AI. Learn from real deployments, early adopters, & AI-first customer service best practices. - Published: 2025-05-30 - Modified: 2025-06-25 - URL: https://yellow.ai/envision-the-future-of-service-with-agentic-ai/ - Translation Priorities: Optional - Authors: admin-yellow Envision Chapter 8 The Future of Service with Agentic AI In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise service operations. Early enterprise adopters across industries are seeing transformative results. Join industry leaders as they share real deployment stories, compare playbooks, and explore what's working (and what isn't) in AI-first customer service. Save your seat Agenda Why Attend: Unpack what’s Agentic AI & how it’s different from preceding automations Understand how your enterprise can make agentic systems work at scale Explore real-world storiesof successful AI implementation Leave with actionable insights on AI adoption & scaling Past Speakers at Envision Past Chapters The AI noise won’t stop. But the clarity starts here. Register Now --- > Request for a 30-min live product demo and Q&A session with our experts to explore how Yellow.ai may help you with your service challenges. - Published: 2025-04-14 - Modified: 2025-04-16 - URL: https://yellow.ai/request-demo/ - Translation Priorities: Optional - Authors: admin-yellow Book a free 1:1 demo This will be a 30-min live product demo and Q&A session withour experts to explore how we may help you with your service challenges Trusted by 1300+ global brands --- - Published: 2025-04-01 - Modified: 2025-04-09 - URL: https://yellow.ai/ai-agents-as-yourcx-workforce-sea-edition/ - Translation Priorities: Optional - Authors: admin-yellow Envision Chapter 7 South East Asia Edition AI Agents as YourCX Workforce In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise CX operations. Early enterprise adopters across industries are seeing transformative results. In this virtual event, industry leaders shared real deployment stories, compare playbooks, and explore what's working (and what isn't) in AI-first customer service. Watch on-demand On-demand sessions Get sharp insights, practical takeaways, and a clear roadmap to shape your 2025 AI strategy from those who are getting it right! --- - Published: 2025-03-31 - Modified: 2025-04-09 - URL: https://yellow.ai/ai-agents-as-yourcx-workforce-namer-edition/ - Translation Priorities: Optional - Authors: admin-yellow Envision Chapter 7 NAmer Edition AI Agents as YourCX Workforce In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise CX operations. Early enterprise adopters across industries are seeing transformative results. In this virtual event, industry leaders shared real deployment stories, compare playbooks, and explore what's working (and what isn't) in AI-first customer service. Watch on-demand On-demand sessions Get sharp insights, practical takeaways, and a clear roadmap to shape your 2025 AI strategy from those who are getting it right! --- - Published: 2025-03-31 - Modified: 2025-04-09 - URL: https://yellow.ai/ai-agents-as-yourcx-workforce-india-edition/ - Translation Priorities: Optional - Authors: admin-yellow Envision Chapter 7 India Edition AI Agents as YourCX Workforce In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise CX operations. Early enterprise adopters across industries are seeing transformative results. In this virtual event, industry leaders shared real deployment stories, compare playbooks, and explore what's working (and what isn't) in AI-first customer service. Watch on-demand On-demand sessions Get sharp insights, practical takeaways, and a clear roadmap to shape your 2025 AI strategy from those who are getting it right! --- > Yellow.ai's Agentic RAG empowers AI agents to not just retrieve information but think, adapt, & connect insights to solve complex problems. - Published: 2025-03-25 - Modified: 2025-05-26 - URL: https://yellow.ai/interactive-demo/conversational-knowledgebase-powered-by-agentic-ai/ - Translation Priorities: Optional - Authors: admin-yellow How to Improve Your Knowledgebase and AI Agent Performance Using Agentic AI --- > Yellow.ai's Analyze module uncovers hidden patterns, gaps, and opportunities in customer conversations, turning AI agent interactions into actionable performance breakthroughs. - Published: 2025-03-25 - Modified: 2025-05-26 - URL: https://yellow.ai/interactive-demo/analyze-powerful-analytics-for-ai-agent-optimization/ - Translation Priorities: Optional - Authors: admin-yellow Yellow. ai's Analyze Module: Powerful Analytics for AI Agent Optimization --- - Published: 2025-03-10 - Modified: 2025-03-10 - URL: https://yellow.ai/whatsapp-integration/ - Translation Priorities: Optional - Authors: admin-yellow Yellow. ai + WhatsApp Business: Accelerate Your Business Messaging Journey Increase Customer Engagement: Reach customers on the world’s most popular messaging platform. Reduce Support Costs: Automate up to 80% of customer queries, freeing up your team for complex tasks. Boost Conversion Rates: Drive sales and conversions with personalized, real-time interactions. Enhance Brand Credibility: Showcase your partnership with WhatsApp and Meta to build trust with your audience. Request Demo Global customers driving impact with us --- > Learn how to build a generative AI agent using Yellow.ai's AI copilot in just 2 mins! Click to get started! - Published: 2025-03-03 - Modified: 2025-05-26 - URL: https://yellow.ai/interactive-demo/build-ai-agent-using-ai-copilot/ - Translation Priorities: Optional - Authors: admin-yellow How to build a generative AI agentusing AI copilot in just 2 mins Here is a step-by-step guide: Building and refining AI agents is now faster and easier. Just describe what you need, and watch your agent take shape instantly Fix issues on the fly with real-time testing and suggestions Turn your ideas into engaging conversations without writing a single line of code Step 1 Click on "Create AI Agent" to get started with a default AI agent that is already trained on billions of conversations! Step 2 Give your AI Agent an identity, a personality and goal you want from it's conversation with your customers. Start with giving it a name. Next, select a persona to match the conversation style. For example, choose from Polite and Persuasive (recommended for Sales agents), Witty (recommended for Marketing agents), or Empathetic and helpful (recommended for support agents). Step 3 Next leave instructions on how should the agent welcome user. Here you can select a default flow or leave custom instructions, like preferred language style, or any other quirks that you think are relevant. Step 4 Next, in the "who your agent is, their role, and scope" enter a brief description of who you want your AI agent to be, their role and scope, and the goals your want them to nudge the conversations towards. Step 5 Next comes the "What is the fallback if AI agent is not able to understand or provide a solution" for those “I don’t know” moments. Here,... --- > AI-first Customer Service Automation for Enterprises by Yellow.ai. Enhance efficiency, improve customer experience, and streamline support with cutting-edge AI solutions. - Published: 2025-02-26 - Modified: 2025-02-26 - URL: https://yellow.ai/front-page-14/ - Translation Priorities: Optional - Authors: admin-yellow AI-first customer service automation crafted for enterprises Streamline customer service operations with accurate, faster and personalized interactions, powered by our platform’s superior AI capabilities. Book a demo Human-like conversations via voice, chat & email Speed and accuracy through in-house LLMs 150+ plug-and-play integrations to go live faster Trusted by 1100+ global brands Transforming customer service for customers, agents, and leaders Deliver unmatched customer service through natural, human-like interactions across voice, chat and email channels. Redefine customer service with Yellow. ai What's new at Yellow. ai ? --- > Learn how enterprises are deploying AI agents to replace fragmented automation and deliver continuous, outcome-based customer support across channels. - Published: 2025-02-11 - Modified: 2025-05-30 - URL: https://yellow.ai/ai-agents-as-your-cx-workforce/ - Translation Priorities: Optional - Authors: admin-yellow Envision Chapter 7 AI Agents as YourCX Workforce In the last year or so, AI Agents have moved past the experimental phases and are getting increasingly woven into the fabric of enterprise CX operations. Early enterprise adopters across industries are seeing transformative results. Join industry leaders as they share real deployment stories, compare playbooks, and explore what's working (and what isn't) in AI-first customer service. SEA Edition Watch on-demand India + ME Edition Watch on-demand NAmer Edition Watch on-demand Join us to explore: What happens when AI can autonomously solve complex support scenarios How support teams evolve when mundane tasks are automated Real examples of AI agents working alongside human teams The reality of building a support operation that gets better with scale Agenda Past Speakers at Envision Past Events --- - Published: 2024-11-21 - Modified: 2024-11-21 - URL: https://yellow.ai/a-guide-to-stakeholder-alignment-for-success-with-ai-agents/ - Translation Priorities: Optional - Authors: admin-yellow Every Stakeholder Counts: A Guide to Aligning Varied Strategic Goals for Success with AI agents Success with AI requires more than just executive buy-in. Organizations that build trust across all stakeholders—from front-line employees to executives—outperform competitors by up to four times in market value. This guide will show you how to harmonize diverse interests to drive a successful and sustainable AI transformation. Read full guide Building Consensus:Your Stakeholder Alignment Blueprint 1 The Power of Stakeholder Alignment Did you know organizations with strong stakeholder alignment outperform competitors by up to 4x in market value? Learn why AI transformation success depends on more than just executive buy-in. 2 Critical Stakeholder Insights Discover what each stakeholder group really cares about - from C-suite executives to front-line agents. Get actionable insights on addressing their unique concerns and priorities for successful AI adoption. 3 Influence Mapping Framework Access practical tools and templates to map stakeholder influence, avoid common pitfalls, and create targeted engagement strategies that drive results. --- > Today, knowing where not to use AI is just as crucial as knowing where to use it. This guide will help you identify which CX challenges truly warrant AI solutions – and which don't. - Published: 2024-11-11 - Modified: 2024-11-19 - URL: https://yellow.ai/unpacking-common-concerns-about-ai-agents-in-customer-service/ - Translation Priorities: Optional - Authors: admin-yellow Unpacking Common Concerns About AI Agents in Customer Service As a CX leader, you stand at a critical juncture in the evolution of customer service. The landscape before you is complex, tasking you with weighing the promises and perils of AI adoption - a decision that could significantly impact your organization's future. This guide examines prevalent concerns about AI in customer service through a practical lens, offering data-backed insights and real-world examples to help you make decisions grounded in confidence and clarity for your organization and its stakeholders. Read full guide Key Concerns Addressed Learn how leading organizations have navigated these challenges and unlocked the transformative potential of AI in customer service. Discover practical strategies to integrate AI agents seamlessly with your existing infrastructure, while maintaining security and reliability, at scale. 1 "Integration of AI agents is complicated, expensive and time consuming. " 2 "AI's price tag outweighs its benefits. " 3 "AI agents open the door to data breaches. " 4 "AI agent's responses are unpredictable and risky. " --- - Published: 2024-11-05 - Modified: 2024-11-06 - URL: https://yellow.ai/events/ - Translation Priorities: Optional - Authors: admin-yellow Events Catch us in-person:
Upcoming events you can’t miss! Connect with us upcoming conferences, interactive events, and insightful get togethers worldwide. Don’t miss the chance to engage with industry leaders—see you there! Upcoming events On-demand events --- > Today, knowing where not to use AI is just as crucial as knowing where to use it. This guide will help you identify which CX challenges truly warrant AI solutions – and which don't. - Published: 2024-10-30 - Modified: 2024-11-19 - URL: https://yellow.ai/guide-to-identifying-cx-problems-that-warrant-ai-solutions/ - Translation Priorities: Optional - Authors: admin-yellow Not All Your CX Problems Need AI: A Strategic Guide to Finding the Ones That Do In today's AI-saturated market, knowing where not to use AI is just as crucial as knowing where to use it. Our latest strategic guide will help you cut through the noise and identify which customer experience challenges truly warrant AI solutions – and which don't. Read guide Uncover a wealth of insightsand practical tools 1 What's Affecting Customer Service? The real state of customer service in numbers. Not industry averages, but actual pain points your peers are facing and solving. 2 What Do You Want AI to Solve? 5 questions to ask to pinpoint where AI makes sense for your operation. Because not every friction point needs a complex solution. 3 The AI Opportunity Matrix Stop guessing where to start. A straightforward matrix that shows exactly where your AI investments will matter most - and where they won't. --- - Published: 2024-10-16 - Modified: 2024-10-16 - URL: https://yellow.ai/conversate-delhi-2024/ - Translation Priorities: Optional - Authors: admin-yellow Conversate India Tour 2024 Scaling Customer Service with AI-first Automation Be part of an exclusive event for business leaders to discover the latest innovations in Generative AI-powered customer experiences, gain insights from the success stories of leading enterprises, and discover the future of customer support automation. Our partners Platinum Platinum Diamond Gold Gold Missed the event? Watch it on-demand Esteemed speakersfrom past chapters --- - Published: 2024-10-07 - Modified: 2025-06-23 - URL: https://yellow.ai/conversate-india-tour-2024-mumbai/ - Translation Priorities: Optional - Authors: admin-yellow Conversate India Tour 2024 Scaling Customer Service with AI-first Automation Be part of an exclusive event for business leaders to discover the latest innovations in Generative AI-powered customer experiences, gain insights from the success stories of leading enterprises, and discover the future of customer support automation. Our partners Platinum Platinum Diamond Gold Gold Missed the event? Watch it on-demand Esteemed speakersfrom past chapters --- - Published: 2024-10-01 - Modified: 2025-05-26 - URL: https://yellow.ai/conversate-india-tour-2024-bengaluru/ - Translation Priorities: Optional - Authors: admin-yellow Conversate India Tour 2024 Scaling Customer Service with AI-first Automation Be part of an exclusive event for business leaders to discover the latest innovations in Generative AI-powered customer experiences, gain insights from the success stories of leading enterprises, and discover the future of customer support automation. Our partners Platinum Platinum Diamond Gold Gold Missed the event? Watch it on-demand Esteemed speakersfrom last chapter --- > Yellow.ai’s VoiceX leverages cutting-edge large language models to facilitate natural, human-like interactions with users at ultra-low latencies. VoiceX-enabled AI agents can handle high volumes of customer queries while maintaining quality and delivering natural, context-aware responses. - Published: 2024-09-16 - Modified: 2025-03-18 - URL: https://yellow.ai/voicex/ - Translation Priorities: Optional - Page Categories: Product - Authors: admin-yellow Seamless, Engaging, and Human-Like Conversations VoiceX acknowledges human-like conversations with real-time Voice AI cues like “hmm,” “got it,” “aha,” “okay,” “go on”, etc. , eliminating awkward silences and enhancing engagement. It ensures efficient, uninterrupted interactions, making customers feel heard and understood. Scalable, Accurate, and Global Voice AI VoiceX enables seamless global communication with 135+ languages, accents, and alphanumeric inputs, delivering real-time, human-level accuracy. It handles high-volume interactions dynamically, without pre-recorded messages. Contextual Omnichannel Continuity with VoiceX VoiceX maintains context across Voice, Chat, Email, and Enterprise Apps, ensuring smooth transitions without losing conversation history. Customers switch channels effortlessly while enjoying a frictionless, connected experience for higher engagement and satisfaction. Business benefits of VoiceX 60% more customer engagement 40% higher CSAT 60% operational cost savings Here’s what industry leaders have to say --- - Published: 2024-08-28 - Modified: 2024-08-30 - URL: https://yellow.ai/dpa/ - Translation Priorities: Optional - Authors: admin-yellow This Data Processing Addendum (“DPA”) supplements the Master Subscription Agreement, including any related Order Form(s) (collectively, “Agreement”) entered into by and between the customer entity that is party to the Agreement (“Customer”) and Bitonic Technology Labs Inc. (“Company”). By executing the Agreement, Customer enters into this DPA on behalf of itself and, to the extent required under applicable Data Protection Laws (defined below), in the name and on behalf of its Affiliates (defined below), if any. Company may update this DPA from time to time, and we will provide reasonable notice of any such updates. This DPA incorporates the terms of the Agreement, and any terms not defined in this DPA shall have the meaning set forth in the Agreement.   1. Definitions 1. 1 “Affiliate” means (i) an entity of which a party directly or indirectly owns fifty percent (50%) or more of the stock or other equity interest, (ii) an entity that owns at least fifty percent (50%) or more of the stock or other equity interest of a party, or (iii) an entity which is under common control with a party by having at least fifty percent (50%) or more of the stock or other equity interest of such entity and a party owned by the same person, but such entity shall only be deemed to be an Affiliate so long as such ownership exists. 1. 2 “Authorized Sub-processor” means a third-party who has a need to know or otherwise access Customer’s Personal Data to enable Company... --- > Join us for an exclusive leadership summit to explore the limitless potential of customer service with AI-first automation. Join us in Mumbai, Bengaluru or Delhi. - Published: 2024-08-21 - Modified: 2024-11-04 - URL: https://yellow.ai/conversate-india-tour-2024/ - Translation Priorities: Optional - Authors: admin-yellow Conversate India Tour 2024 Scaling Customer Service with AI-first Automation Be part of an exclusive event for business leaders to discover the latest innovations in Generative AI-powered customer experiences, gain insights from the success stories of leading enterprises, and discover the future of customer support automation. ITC Gardenia,Bengaluru Watch on-demand The Leela,Mumbai Watch on-demand The Westin,Delhi NCR Watch on-demand Our partners Platinum Platinum Diamond Gold Gold Agenda: What’s in store for you? Bengaluru Mumbai Delhi NCR Exhibitors at Conversate Speakers from past chapters --- - Published: 2024-08-20 - Modified: 2024-08-20 - URL: https://yellow.ai/voice-bot/voice-bots-vs-ivrs/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary Voice bots and IVRs have caused a seismic shift in customer service globally. Voice bots leverage AI and NLP to provide dynamic, conversational interactions, while traditional IVRs use pre-recorded messages and menu-based navigation. Both technologies are becoming increasingly important in call centers and customer engagement. The global market for these technologies is significant and expected to proliferate over the next five years. However, many think of them the same, confusing them about their distinct advantages. Businesses must know the difference to implement the suitable solution. In this blog, readers can expect an in-depth exploration of voice bots and IVRs. We will define both technologies, highlight the main distinctions, and discuss their benefits. The blog will also cover practical applications and use cases, guiding you in choosing the most suitable technology for your business. It will give a peep into the future trends and the evolving role of voice bots and IVRs in customer service. This comprehensive guide will help businesses understand the advantages of voice bots vs. IVRs and make informed decisions. Related must-reads: AI Voice Bot – The complete guide to voice chat What are voice bots and their use-cases for different industries? Voice AI – What is it and benefits of voice AI for business How voice bots are transforming customer service in 2024? Voice bot in banking: Transforming customer interactions in 2024 Introduction to voice bots and IVRs Voice bots and IVRs are pivotal in modern customer service, offering unique functionalities and benefits. Understanding their definitions... --- - Published: 2024-08-20 - Modified: 2024-08-21 - URL: https://yellow.ai/voice-bot/voice-bots-for-call-centers/ - Categories: Voice Bot - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary Call centers have long been the cornerstone of customer service, handling everything from routine inquiries to complex issues. However, as customer expectations for speed, accuracy, and availability continue to rise, traditional call center models are pushed to their limits. Enter voice bots for call centers — AI-driven solutions that bring the promise of revolutionizing these customer interaction hubs. By automating responses and providing 24/7 service, voice bots enhance operational efficiency and greatly improve customer satisfaction. This seamless technology integration is essential for businesses aiming to stay competitive in a digitally evolving landscape. What’s interesting is that voice bots have already demonstrated their effectiveness and high demand in recent years. Experts predict that using voice bots for call center experiences will become commonplace by the end of this decade. The voice bot market is expected to expand at a compound annual growth rate of 18. 6% from 2022 to 2027, reaching an estimated size of $98. 2 billion by 2027. This indicates that AI bots will gain significant momentum in the coming years. Read on to learn the benefits, essential capabilities, and future trends of voice bots in call centers and understand why they are becoming indispensable tools for modern customer service. Related must-reads: AI Voice Bot – The complete guide to voice chat What are voice bots and their use-cases for different industries? Voice AI – What is it and benefits of voice AI for business How voice bots are transforming customer service in 2024? Voice bot in banking:... --- - Published: 2024-08-16 - Modified: 2024-08-22 - URL: https://yellow.ai/ai-first-customer-service-trends-malaysia/ - Translation Priorities: Optional - Authors: admin-yellow Leading with AI: The future of customer service in Malaysia Insights from CX leaders on adoption and emerging trends Customer service is moving beyond basic automation as leaders embrace AI-first technologies. In Malaysia, 56. 6% of CX professionals expect fully autonomous customer service in 3-5 years, with no large enterprise planning to skip AI adoption. At Yellow. ai Conversate 2024, we surveyed 100+ Malaysian customer service professionals on AI's impact. Our report reveals how AI-first solutions are reshaping the industry, helping businesses exceed customer expectations and boost ROI. Discover key trends and why adopting AI is crucial for staying ahead. Download report Unveil interesting insights 1 The surge of AI implementation 73. 6% eyeing adoption in the next 12 months, while 24. 5% have already adopted AI. 2 Catalysts fueling AI’s growth Nearly 88% of respondents cite boosting customer satisfaction as their top driver for AI adoption, followed by raising agent efficiency at 78%, data insights at 70%, and cutting costs at 65%. 3 AI integration across channels 68% deployed AI on WhatsApp, 57% on websites, followed by email (47%), Facebook Messenger (39%), Instagram (30%), and telephony (23%). 4 Roadblocks in AI adoption Integrating AI with existing systems is the biggest hurdle (75. 5%), followed by high costs (65. 1%), data privacy concerns (53. 8%), low technical expertise (46. 2%), and employee resistance (26. 4%). --- > Boost your online sales with top-tier Ecommerce Customer Service. Enhance shopper satisfaction & loyalty. Click to learn more! - Published: 2024-08-13 - Modified: 2024-10-21 - URL: https://yellow.ai/customer-service-automation/ecommerce-customer-service/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: admin-yellow Executive summary The world of ecommerce is bustling, customer expectations are soaring, and brand loyalty is fleeting. Hence, exceptional customer service is becoming the not-so-secret sauce for success. This insightful blog gets into the core of ecommerce customer service, spotlighting eight transformative strategies that can redefine the shopping experience in 2024. From honing multi-channel support to leveraging AI, these practices heighten customer engagement and satisfaction. Drawing on the latest industry data, we explore how these approaches boost loyalty and sales while positioning businesses at the forefront of ecommerce innovation. Introduction The digital age has ushered in a new paradigm for customer service, especially in the ecommerce sector. With online shopping figures skyrocketing, businesses are now competing fiercely, not just in product offerings but in providing exceptional customer experiences. Step into the digital marketplace of 2024, where each customer interaction is not merely a transaction. Instead, it is a moment to build and enhance lasting loyalty and drive meaningful sales. In today’s era of ecommerce customer service, we're witnessing a seismic shift from conventional support methods to innovative, empathetic customer engagement strategies. Gone are the days of one-size-fits-all solutions; today's ecommerce landscape demands a nuanced, customer-centric approach. Recent studies underscore this evolution: nearly 70% of consumers now say they're more likely to switch brands if they do not get excellent customer service. However, almost 48% of consumers are willing to pay a premium for premium customer service. This blog is your roadmap to mastering these changing tides. We talk about eight... --- > Discover the best practices to elevate your customer service in 2024 with our top 10 tips, ensuring enhanced satisfaction and loyalty. - Published: 2024-08-13 - Modified: 2024-08-13 - URL: https://yellow.ai/customer-service-automation/customer-service-tips/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Picture a world where every customer interaction is beyond just a transaction. Instead, it is a meaningful conversation. This blog will explore the intricacies of customer service, uncovering effective and innovative strategies that transform how businesses engage with their audience. We will guide you through a series of 'customer service tips and tricks' that are the blueprint for cultivating lasting customer relationships. Discover the power of good customer service tips in shaping memorable experiences, and learn how to apply these insights to your business, making every customer feel valued and understood. Related must-reads: 10 Bad customer service examples (How to fix them) Customer service automation - A full guide 12 Customer service metrics to measure in 2024 Should your business outsource customer service? Introduction Imagine a customer reaching out and their voice tinged with frustration. This moment, often seen as a challenge, is, in fact, a golden opportunity for businesses to shine. How you respond here can turn a potentially negative experience into a positive one, winning a loyal customer for life. With 90% of Americans considering customer service when deciding whether to do business with a company, the stakes are high. But fear not – the world of customer service is brimming with potential, and we're here to unlock it for you. Customer expectations are sky-high in today’s digital age. Research shows that 67% of customer churn could be avoided if businesses resolved issues during the first interaction. This statistic is a wake-up call for businesses to... --- > Discover why insurance companies in 2024 are turning to AI-powered voice bots to enhance customer service, streamline operations, and stay competitive in the market. - Published: 2024-08-12 - Modified: 2024-08-12 - URL: https://yellow.ai/voice-bot/voice-bot-in-insurance/ - Categories: Voice Bot - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary With insurance voice bots, there is a visible shift in how we interact with our insurance providers! Till now, you must have called the customer service team of your insurance provider to ask questions about your policy or filing a claim. Let's say you need to know if your policy covers a cracked windshield. Traditionally, you'd navigate menus and wait on hold. But with a voice bot, you can ask your question directly and receive an immediate answer, all hands-free! This shift towards direct and efficient communication is why many insurance companies are rapidly adopting voice bot technology. This blog provides an in-depth overview of the world of insurance voice bots and educates you on everything you need to know. We'll explore the definition and role of voice bots in the insurance industry, discern conversational AI and its significance, and discuss the difference between insurance chatbots and AI assistants. Finally, we'll peek into the future and explore potential trends for voice bots in insurance. Related must-reads: AI Voice Bot – The complete guide to voice chat What are voice bots and their use-cases for different industries? Voice AI – What is it and benefits of voice AI for business How voice bots are transforming customer service in 2024? Voice bot in banking: Transforming customer interactions in 2024 Insurance voice bot 101 Definition of insurance voice bots: They can be defined as AI-powered voice assistants that engage with customers. The interaction can be used to provide information, fulfill requests, and... --- > This blog explores the key distinctions and applications of chatbots vs voice bots, helping you decide which technology best suits your business needs. - Published: 2024-08-12 - Modified: 2024-08-29 - URL: https://yellow.ai/voice-bot/chatbot-vs-voice-bot/ - Categories: Chatbots, Voice Bot - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai As leaders navigating the AI landscape, have you ever wondered which technology—chatbots or voice bots—will best propel your business forward? As digital interactions become increasingly central to business success, understanding the distinct capabilities and advantages of each AI technology is crucial. Both chatbots and voice bots can provide substantial benefits, and can be powerful tools when implemented correctly. Integrating either or both can positively influence your business's productivity and efficiency. So, the question remains: which should you choose, or should you choose at all?   This blog explores the key distinctions and applications of chatbots vs voice bots, helping you decide which technology best suits your business needs. From their operational mechanisms to their impact on user experience, we delve into everything you need to know about chatbot vs voice bot. Join us as we navigate this essential comparison to help you make informed decisions in leveraging AI for optimal results. Related must-reads: AI Voice Bot – The complete guide to voice chat What are voice bots and their use-cases for different industries? Voice AI – What is it and benefits of voice AI for business How voice bots are transforming customer service in 2024? Voice bot in banking: Transforming customer interactions in 2024 Understanding chatbots and voice bots Chatbots Chatbots are AI-powered software applications designed to simulate human conversation through text-based interactions. They use natural language processing (NLP), machine learning, and conversational design to create a smooth conversational flow with customers, answering questions more naturally. Typically integrated into websites,... --- > Improve automation accuracy with Analyze LLM. Get real-time insights into customer behavior, agent performance, and AI-driven outcomes. - Published: 2024-08-09 - Modified: 2025-05-09 - URL: https://yellow.ai/platform/analyze/ - Translation Priorities: Optional - Authors: admin-yellow Introducing Yellow. ai Analyze: Enhancing AI agent conversations with continuous automation Reduce tickets by 30% and drive 10% higher containment rate with insights and continuous knowledge base improvement powered by LLMs. Book a demo Assess and continuously improve AI agent conversations to drive measurable business impact 30% Reduction in support tickets 10% Higher containment rates Self learning loopback for AI agent and KB improvement Assess agent conversations with LLM models Generate KB articles from successful agent interactions Leverage auto-generated KB articles to enhance company KB and train AI agents for future instances Strategic insights with topic clustering View and analyze AI-generated topic clusters for AI agent conversations Get topic level insights like conversation share, containment rate, CR opportunity, etc. Dive deeper into each topic clusters with percentage break down of conversations in each sentiment category Conversation analysis for improved support Evaluate each AI agent conversation with in-house LLMs Assess conversations to improve quality of resolution and customer satisfaction Generate insights to find opportunities for driving higher automation Higher user satisfaction with sentiment analysis Get topic level and conversation level breakdown of user sentiments User sentiment analysis categorized into positive, negative and neutral Timeline view of user sentiments across a given period to understand trends --- > Voice bots in banking streamline customer service, handle inquiries, process transactions, and enhance user experience through 24/7 automated support. - Published: 2024-08-09 - Modified: 2024-08-09 - URL: https://yellow.ai/voice-bot/voice-bot-in-banking/ - Categories: Voice Bot, Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary In an era where efficiency and personalization rule the banking experience, voice bots are emerging as pivotal tools, revolutionizing the way banks engage with their customers. These AI-driven assistants are not just augmenting customer service; they're revolutionizing it by providing round-the-clock support and significantly enhancing operational efficiencies. As financial institutions strive to enhance customer experience and stay competitive, voice bots are becoming an essential tool for success. According to a Cognizant survey, customer behavior is shifting, with 80% of the 1,400 respondents indicating that voice AI has a game-changing impact on banking. This blog delves into the role of voice bots in banking, exploring their benefits, key features, and the future of banking automation. This blog will explore how voice bots optimize customer service and streamline banking operations, illustrating their growing indispensability in modern financial ecosystems. We'll delve into the multifaceted benefits of voice bots, including their capacity to boost customer satisfaction, reduce costs, and drive continuous innovation in the dynamic world of banking. Related must-reads: AI Voice Bot – The complete guide to voice chat What are voice bots and their use-cases for different industries? Voice AI – What is it and benefits of voice AI for business How voice bots are transforming customer service in 2024? Voice bots in banking 101 Definition of voice bots in banking: These are sophisticated AI-powered systems designed to simulate human conversation, enabling customers to perform banking transactions and inquiries through voice commands. Advanced AI technologies such as speech recognition, natural language... --- - Published: 2024-08-09 - Modified: 2024-11-07 - URL: https://yellow.ai/platform/analyze/ - Translation Priorities: Optional - Authors: admin-yellow Introducing Yellow. ai Analyze: Enhancing AI agent conversations with continuous automation Reduce tickets by 30% and drive 10% higher containment rate with insights and continuous knowledge base improvement powered by LLMs. Book a demo Assess and continuously improve AI agent conversations to drive measurable business impact 30% Reduction in support tickets 10% Higher containment rates Self learning loopback for AI agent and KB improvement Assess agent conversations with LLM models Generate KB articles from successful agent interactions Leverage auto-generated KB articles to enhance company KB and train AI agents for future instances Strategic insights with topic clustering View and analyze AI-generated topic clusters for AI agent conversations Get topic level insights like conversation share, containment rate, CR opportunity, etc. Dive deeper into each topic clusters with percentage break down of conversations in each sentiment category Conversation analysis for improved support Evaluate each AI agent conversation with in-house LLMs Assess conversations to improve quality of resolution and customer satisfaction Generate insights to find opportunities for driving higher automation Higher user satisfaction with sentiment analysis Get topic level and conversation level breakdown of user sentiments User sentiment analysis categorized into positive, negative and neutral Timeline view of user sentiments across a given period to understand trends --- > Improve automation accuracy with Analyze LLM. Get real-time insights into customer behavior, agent performance, and AI-driven outcomes. - Published: 2024-08-09 - Modified: 2025-06-30 - URL: https://yellow.ai/id/percakapan-ai-platform/analyze/ - Translation Priorities: Optional - Authors: admin-yellow Introducing Yellow. ai Analyze: Memperkuat percakapan agen AI dengan otomatisasi berkelanjutan Kurangi tiket hingga 30% dan capai containment rate 10% lebih tinggi dengan wawasan dan peningkatan basis pengetahuan berkelanjutan yang didukung LLM. Book a demo Nilai Bisnis yang Terukur dari Analyze 30% pengurangan tiket dukungan 10% peningkatan containment rate Loop pembelajaran mandiri (self‑learning loopback) untuk agen AI dan peningkatan KB Tinjau percakapan agen menggunakan model LLM Hasilkan artikel KB dari interaksi agen yang sukses Gunakan artikel hasil generasi otomatis untuk memperkaya KB perusahaan dan melatih agen AI di masa depan Wawasan strategis dengan klaster topik Tampilkan dan analisis klaster topik percakapan agen AI Dapatkan insight tingkat topik seperti share percakapan, containment rate, peluang perbaikan, dll Telusuri klaster topik dengan persentase sentimen (positif/negatif/netral) bagi setiap klaster Analisis percakapan untuk dukungan yang lebih baik Evaluasi setiap percakapan agen AI menggunakan LLM internal Tinjau kualitas resolusi dan kepuasan pelanggan Dapatkan insight untuk mendorong otomatisasi percakapan yang lebih tinggi Kepuasan pengguna lebih tinggi dengan analisis sentimen Dapatkan breakdown sentimen pengguna per topik dan percakapan Kategorisasi sentimen menjadi positif, negatif, atau netral Lihat timeline tren sentimen pengguna dalam periode tertentu --- > Discover the top 12 Net Promoter Score software in 2024 to boost customer loyalty and satisfaction. Compare features, pricing, and benefits in our comprehensive guide. - Published: 2024-08-08 - Modified: 2024-10-23 - URL: https://yellow.ai/net-promoter-score-software/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: admin-yellow Summary:  NPS software helps companies evaluate and boost their Net Promoter Scores, providing insights into customer satisfaction and loyalty. By automating NPS surveys, gathering feedback, and calculating scores, this software allows businesses to measure customer advocacy accurately. Through analytics and reporting features, companies can segment customers, spot trends, and make informed decisions to enhance the overall customer experience. Its importance has given a boost to its rising demand across the world. However, North America will remain prominent in the NPS Software market and is predicted to develop significantly during 2024-2031. This region's strong adoption of modern technologies and major players should boost market growth. A comprehensive Net Promoter Score tool goes beyond survey distribution by offering functions such as survey scheduling, customer segmentation, real-time alerts, and user-friendly dashboards. These capabilities enable businesses to monitor customer interactions across touchpoints, track shifts in sentiment, and gain insights for improving their service delivery. Choosing the best NPS software is essential for companies aiming to elevate customer satisfaction. Streamline feedback procedures. There are an array of benefits including specialized analytics, identification of promoters and detractors, enhanced satisfaction tracking, and more. By utilizing NPS survey tools, businesses can establish a feedback loop that fosters steady growth and enhances overall customer satisfaction. This blog highlights the 12 net promoter score software solutions chosen based on scalability, user-friendliness, and integration capabilities. Every NPS survey tool comes with a set of features that suit various business requirements, providing enterprises with a variety of options to enhance their customer... --- > Discover how voice bots are revolutionizing customer service in 2024, enhancing efficiency, improving customer satisfaction, and driving innovation. - Published: 2024-08-07 - Modified: 2024-10-24 - URL: https://yellow.ai/voice-bot/voice-bot-for-customer-service/ - Categories: Voice Bot, Customer Service - Translation Priorities: Optional - Authors: admin-yellow Summary Voice bots or voice AI agents for customer service are increasingly becoming an integral part of modern enterprises aiming to excel in customer support operations. Advanced voice bots, today, employ AI and natural language processing to interact and hold meaningful conversations with customers, troubleshoot issues, and provide information quickly and efficiently in the language and accent of their preference. A report by Grand View Research forecasts that the global market for voice-based customer service will reach an impressive $5. 6 billion by 2028. Through this blog, you will explore the definition of voice bots, the benefits of implementation, and future trends. It will also take you through the intricacies of voice bots, their key features, how they function, and their significant impact on customer service in the era of always-on, digitally native customers. Whether you're an enterprise owner trying to integrate AI into your support system or a consumer curious about the newest breakthroughs, this blog will help you dive into customer service voice bots. Related must-reads: AI Voice Bot - The complete guide to voice chat What are voice bots and their use-cases for different industries? Voice AI – What is it and benefits of voice AI for business Essentials: What are voice bots? To get the precise answer let's divide this question into two simple parts: the definition and how a voice bot functions.   Definition of a voice bot: A voice bot is a form of artificial intelligence (AI) software designed to engage with callers within... --- > Discover the top 10 live chat software platforms of 2024, their key features, and how they enhance customer service efficiency and satisfaction. - Published: 2024-08-07 - Modified: 2024-08-26 - URL: https://yellow.ai/live-chat-software/ - Categories: Customer Service, Customer Support, Live Chat - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary: Live chat software has become indispensable for businesses aiming for customer excellence. By incorporating chat software on your website or app, you can provide assistance, streamline interactions, and significantly enhance customer satisfaction. This technology offers responses compared to methods such as email or phone support, which leads to increased customer engagement and retention rates. The top live chat solutions facilitate messaging and integrate with CRM systems, provide chat widgets, and offer functionalities like automated replies and detailed analytics. In 2024, each of the best live chat software excels in its features and seamless integration. Major platforms like Zendesk, Freshchat, and Intercom offer capabilities, including AI-powered chatbots, support across channels, and real-time analytics. These live chat solutions are crafted to elevate user experiences, boost sales and conversions, and enhance efficiency in customer support. Selecting the live chat software involves evaluating your requirements, desired outcomes, and integration possibilities to ensure optimal performance that aligns with your business goals. This blog will work as your guide to understand the best performing live chat software and by weighing the pros and cons you can pick which will do the needful. What is a live chat software? Live chat software serves as an instant messaging tool that enables real-time communication between enterprises and their clientele. By integrating this technology into a business website or mobile application, companies can provide text-based support to customers, enriching the user experience and increasing engagement. This live chat solution empowers customer service agents to address queries, ensuring efficient and... --- > Discover the 13 best customer loyalty software options in 2024 to boost retention, engagement, and sales. Explore features, benefits, and market leaders. - Published: 2024-08-07 - Modified: 2024-08-26 - URL: https://yellow.ai/customer-loyalty-software/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary: Customer loyalty software aids businesses in boosting customer satisfaction and creating lasting relationships. It plays a role in the success of any business looking to thrive in today's customer-focused market. These technological solutions give the enterprises a holistic tool which can help them retain their customers and avoid churn. With a constantly evolving customers’ demand and expectations in today’s highly competitive world, customer fidelity can make or break a business. After a thorough evaluation, by using customer loyalty software, brands can optimize customer engagement and allegiance rates. With this blog you will understand the definition and key features of customer loyalty software, and its advantages aimed at boosting repeat business, customer retainment, and satisfaction. It presents a roundup of the best customer loyalty software options in the market, serving as a helpful guide for companies aiming to improve their customers' experiences through advanced loyalty solutions. Highlighting how this software improves customer service underscores the significance of personalized rewards, seamless integration, and powerful analytics. By providing an overview of options, this guide aims to equip businesses with the necessary knowledge to select the most suitable platform for their needs. Related must-reads: Customer loyalty: Importance & Strategies to increase Customer retention: 15 strategies to improve CS Customer satisfaction: Benefits, examples & how to measure Customer service automation: Benefits and examples This blog takes an approachable stance and offers insights into maximizing customer loyalty from an enterprise perspective while helping businesses stay competitive in their respective markets. What is customer loyalty software?... --- > Explore key customer service statistics for 2024: trends, expectations, and strategies to elevate your business's support experience and satisfaction. - Published: 2024-07-30 - Modified: 2024-08-04 - URL: https://yellow.ai/customer-service-automation/customer-service-statistics/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: anujaa.singh@yellow.ai Executive summary Dive into the heart of what makes or breaks the modern customer experience with this snappy guide to the most revealing customer service stats of our time. From the eye-opening realities of customer expectations to the hard truths about the cost of a bad experience, these statistics are a wake-up call for any business looking to thrive. This blog is the blueprint for future-proofing your customer service strategy in a world where loyalty is hard-won and easily lost. Introduction In today's bustling marketplace, where your competitor is just a click away, stellar customer service is your lifeline. But don’t just take our word for it; the numbers speak louder than any marketing pitch ever could. Picture this: a world where AI doesn’t just solve problems but anticipates them, transforming the dreaded customer service call into a surprisingly pleasant part of the customer journey. Sounds like a pipe dream? Not so much. Now, why should you, as a business, care about diving into a sea of statistics? Because each number is a piece of the puzzle in understanding what your customers are really telling you. Do not confuse these numbers as just cold, hard facts; they are the raw, unedited script of customer expectations, aspirations, and frustrations. This blog sifts through the noise and spotlights the stats that matter most to your bottom line. Read on as we navigate the twists and turns of customer service today, where AI meets empathy, and data drives not just decisions but relationships.... --- > Discover 8 steps to building a successful customer service strategy. Learn how to define your vision, set SMART goals, and leverage technology for service excellence. - Published: 2024-07-30 - Modified: 2025-05-09 - URL: https://yellow.ai/customer-service-automation/customer-service-strategy/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai, Pratik Imagine a scenario where nine out of ten customers keep coming back to you, not just satisfied but eager to experience more of what your brand has to offer. According to a recent Salesforce report, that's precisely what happens when businesses nail their customer service—91% of customers are more likely to make repeat purchases after a positive experience. While that is super impressive; it also underscores the profound impact stellar customer service can have on a company's growth and brand loyalty. Transforming customer service from a functional obligation to a strategic powerhouse is no small feat. It requires vision, commitment, and a deep understanding of what your customers truly need. This blog is your guide through this transformative journey. We'll delve into the intricacies of creating a customer service strategy, and focus on the complexities of developing a strategy, in customer service and explore how businesses across industries can build and put into action a framework that meets customer needs but also nurtures lasting relationships and loyalty. Related must-reads: 10 Reasons why is customer service important in 2024 12 Customer service metrics to measure in 2024 Should your business outsource customer service? 10 Great customer service experience examples in 2024 Fundamentals first: What exactly is a customer service strategy? It may sound self-explanatory, but a customer service strategy is far more complex and integral to a company's success than it might initially appear. This strategy serves as a roadmap, guiding businesses in aligning their methods and team capabilities with the... --- > Master Customer Service Philosophy: Unveil top strategies & examples to enhance satisfaction and loyalty. Elevate your service game now! - Published: 2024-07-30 - Modified: 2024-08-10 - URL: https://yellow.ai/customer-service-automation/customer-service-philosophy/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Explore the trick to achieve customer service excellence with our blog on the pivotal philosophies and values that shape outstanding support. Highlighting real examples from leading brands, this blog offers the essentials of customer service philosophy, showcasing why it matters and how it can transform your business. Understand the power of customer-centricity, empathy, and innovation in driving loyalty and growth. Introduction Let's face it: in a world where a single mishap can send your customers into the arms of your competitors, the importance of nailing customer service can't be overstated. The Yellow. ai Customer Experience Trends Report illuminates this reality with striking statistics: approximately 50% of customers are willing to defect to a competitor after a single negative experience, while a staggering 75% would pay more for brands that consistently delight them. This data is not just numbers but a clarion call to businesses emphasizing the urgent need to adopt and internalize a customer service philosophy that resonates with and exceeds customer expectations. Now, picture a scenario where your customer service doesn't just react, but anticipates and personalizes every interaction. It is not a pipe dream. Thanks to AI and machine learning, today's businesses are weaving a customer service fabric that's both human and intelligent. Take Slack's legendary recovery from a total outage, for instance. They turned a potential disaster into a masterclass in personalized response, proving that a well-crafted customer service philosophy is not just about putting out fires but building bridges. As we explore the philosophies... --- > Enhance customer loyalty with proactive service: Anticipate needs, resolve issues early, and deliver personalized support for an unforgettable experience. - Published: 2024-07-30 - Modified: 2024-08-09 - URL: https://yellow.ai/customer-service-automation/proactive-customer-service/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: anujaa.singh@yellow.ai Discover the transformative power of proactive customer service in this insightful exploration. Moving beyond traditional reactive measures, we explore strategies that anticipate and address customer needs before they arise. This blog explains the essence of proactive service, its benefits, and practical tips for businesses ready to enhance customer satisfaction, loyalty, and brand reputation. Introduction In a marketplace where trust is scarce yet crucial, proactive customer service emerges as a beacon of differentiation. The recent State of Consumer Data Privacy Survey reveals a stark reality: only 21% of consumers trust global brands with their personal information. This skepticism, fueled by rampant data breaches and privacy concerns, sets a challenging backdrop for businesses striving to build and maintain customer trust. Yet, within this challenge, proactive customer service finds its purpose and promise. It offers a proactive blueprint for earning back that trust, one anticipatory interaction at a time. The stakes are sky-high, with 58% of consumers ready to cut ties over poor support experiences. This context makes a compelling case for a strategic overhaul, where businesses evolve from merely responding to actively anticipating customer needs. Gartner's insights resonate here, indicating that proactive customer engagement can significantly boost crucial metrics like Net Promoter Score and Customer Satisfaction Score. By weaving AI and predictive analytics into the fabric of customer service, businesses can transform support from a reactive chore to a proactive advantage. It is not limited to solving problems anymore. Instead, it is about foreseeing and addressing them before they even arise, turning... --- > Discover essential customer service qualities to elevate your business, ensuring customer satisfaction and loyalty. Enhance your service excellence today. - Published: 2024-07-30 - Modified: 2024-07-30 - URL: https://yellow.ai/customer-service-automation/customer-service-qualities/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary Consider your customer service team as a pit crew in a Formula 1 race. Each member needs to be proficient, quick, and precise. The race car (your customer) expects a pit stop (interaction) that is fast, seamless, and effective, allowing them to return to the race (their day-to-day life) as effortlessly as possible. Just as a pit crew’s performance can be the difference between winning and losing a race, your customer service can differentiate your brand in a crowded market. Customer service qualities stand as the decisive factor in forging lifelong relationships or pushing potential leads towards competitors. A statistic from a Gartner survey reveals that 80% of organizations expect to compete primarily on customer experience (CX), highlighting the critical need for impeccable customer service qualities in achieving unparalleled customer satisfaction and loyalty. This blog embarks on a journey through the top 20 customer service qualities offering a treasure trove of insights on transforming every customer interaction into a building block for enduring relationships. By weaving these qualities into the fabric of customer interactions, businesses are positioned to not only meet but exceed expectations, turning casual customers into devoted advocates and driving sustainable growth in an increasingly competitive market. Related must-reads: Customer service automation: Benefits and examples Top 15 customer service software in 2024 10 Bad customer service examples (How to fix them) 12 Customer service metrics to measure in 2024 What are the top 20 qualities of good customer service? Embarking on the journey to elevate customer service,... --- > Discover the 15 best customer engagement software of 2024 to boost your customer interactions, satisfaction, and retention. Stay ahead with top tools! - Published: 2024-07-29 - Modified: 2024-08-26 - URL: https://yellow.ai/customer-engagement-software/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Customer engagement platform or CEP is vital for businesses aiming to interact and engage with their customers seamlessly across various touchpoints. It is also called customer engagement software. By leveraging a digital customer engagement platform, enterprises can enhance customer satisfaction, streamline operations, and drive growth. In today's omnichannel world, customers expect fast, personalized service, meaningful marketing, and smart recommendations on their preferred channels—phone, email, social media, live chat, SMS, and messaging apps. A brand that can keep its customers engaged, earns their loyalty, social proofing and public image. An effective CEP also helps achieve customer service automation effortlessly.   It is a powerful software tool even for managing complex customer relationships. The purpose of an effective CEP is achieved, for instance, when a business exhibits its sincere attempts to engage, hear, and understand even an irate customer. This blog explores the importance of customer engagement platforms, their role in modern businesses, and some of today's leading customer engagement solutions. Read on for actionable insights into picking the right one and optimizing your customer engagement software to your tailored goals and needs. What is customer engagement? Customer engagement refers to the sum of clients and buyers' interactions with that company over time and across different customer communication channels including email, social media, community forums, etc. Without buyer engagement, relationships with consumers don't flourish. Focusing on your target audience and their demands is key to customer engagement. It highlights a customer's emotional connection or bond with a company or brand. While related,... --- > Explore the benefits and real-world examples of customer service chatbots, enhancing efficiency, user experience, and business growth. - Published: 2024-07-26 - Modified: 2024-08-08 - URL: https://yellow.ai/customer-service-chatbots/ - Categories: Chatbots, Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary This article decodes the role and capabilities of AI-powered customer service chatbots in the contemporary business ecosystem. As we proceed, you will gain insights into the fundamental differences between chatbots and human agents, discover the top 11 benefits these AI agents introduced recently, witness real-world chatbot applications, and even grasp the essentials of implementing one for their enterprise. As we step into 2024, understanding the strategic value and return on investment of these chatbots becomes vital for business leaders aiming for sustained growth and customer satisfaction. Imagine logging onto a website with a pressing concern, greeted instantly by a friendly virtual assistant who addresses your problem and anticipates your next query. Or consider the relief of avoiding those dreaded "Your call is important to us" hold music, replaced instead by an efficient chatbot that has your billing issue sorted in a matter of seconds. This isn't a glimpse into a distant future—it's happening now. With every passing second, as you read this, thousands of conversations are unfolding worldwide — and they're not between humans. Surprised? An Accenture report says that 80% of customer service inquiries by 2025 will not be handled by humans, thanks to AI-powered chatbots. That's not just a statistic; it's a testament to the pervasive influence of AI chatbots in our daily lives.   As chatbots become the new norm, how do you ensure your business isn't left behind?   Dive in with us as we unwrap the compelling journey of customer service chatbots, their unparalleled... --- > Unify voice, chat, and email support with Yellow.ai’s platform powered by Agentic AI, built for scalable, context-aware enterprise service automation. - Published: 2024-07-26 - Modified: 2025-06-19 - URL: https://yellow.ai/agentic-ai-platform/ - Translation Priorities: Optional - Authors: admin-yellow Trusted by 1,300+ Enterprises for Transformative AI-Powered Service Build, test, and optimize AI agents using one powerful platform Leveraging insights from 16B+ customer conversations annually, Yellow. ai’s agentic AI platform is built to autonomously drive human-like conversations for complex enterprise ecosystems. The platform utilizes 15+ cutting-edge LLM models to power AI agents that understand user intent, retrieve accurate information, achieve complex business goals, and maintain context throughout. Book a demo Top capabilities of our platform Contextual omnichannel support ( chat, voice, email) Human-like Voice AI Agentic discovery & analytics AI powered testing & debugging AI-powered agent assist Prebuilt integrations across 150+ enterprise systems Data security and privacy Less than 1% hallucination rate Multi-modal capabilities --- - Published: 2024-07-26 - Modified: 2024-11-07 - URL: https://yellow.ai/agentic-ai-platform/ - Translation Priorities: Optional - Authors: admin-yellow Ditch frustration, embrace delight: Unleash the power of AI-driven customer service Trained on 16B+ conversations annually, Yellow. ai’s unified customer service automation platform, automates queries across 35+ text and voice channels using dynamic AI agents and boosts agent performance with AI assistants to improve customer experience. Book a demo Key capabilities Market leading speed and accuracy with Yellow. ai LLMs Generic LLMs not meeting the needs of your enterprise? Our specialty smaller task-specific LLMs are built for precision. They are trained on high-quality data leading to lesser hallucinations, higher concurrency and response speed. Increase customer engagement by 60% Achieve high ROI with goal-based conversations Move beyond content-based automation and attain your business objectives with goal based conversations using our dynamic chat feature. Learn more Improve CSAT by 60% Seamless context switching for dynamic conversations With a memory window, our AI-powered agent model, Orchestrator LLM retains context and manages shifts in conversation easily, without losing sight of the original goal of the conversation. Learn more Trained on 8. 5B+ tokens Increased accessibility with regional language support Komodo-7B is Indonesia’s first LLM available in 11+ regional languages to provide self-serve, search capabilities, and sentiment detection in multiple Indonesian languages. Learn more Achieve faster time to value with prebuilt native integrations across 150+ enterprise systems Leverage our Gen-AI integration framework that natively integrates with your existing tech stack and get tasks done without limitations. No rip and replace needed Let Yellow. ai be a driving force behind your business success --- > Discover the top 12 contact center software solutions to streamline your customer service operations, enhance productivity, and boost customer satisfaction. - Published: 2024-07-24 - Modified: 2024-10-23 - URL: https://yellow.ai/contact-center-software/ - Categories: Customer Service, Contact Center - Translation Priorities: Optional - Authors: admin-yellow The contact center software market is expanding rapidly due to its multitude of advantages. Customers contact businesses with inquiries daily, and each inquiry presents a possibility for your business to grow. If you want to streamline operations and increase customer experience, engagement and satisfaction, use the right contact center software. As an enterprise dealing with digital-first customers, you must cater to them through an omnichannel presence and connect with them through their preferred communication medium beyond traditional calls. From 2023–2030, analysts predict that the worldwide contact center software market will expand at a CAGR of 23. 9%. Upscale your business and customer service with advanced analytical and data-driven insights, decision-making, and evaluating your customers' sentiments, speech and tones using the boons of artificial intelligence, ML, IoT and the latest innovations. Bringing all these elements as a one-stop-solution, which is easy to use and integrate, contact center software emerges and empowers businesses like yours.   In this comprehensive guide, you will have answers to five ‘W’ and one ‘H’. Learn: What is contact center software? When should you use it? The perks will convince you Why you must invest in it, apart from giving you a gist of Who the potential beneficiaries are? You will have explanations of Which enterprises must employ? Its key features will guide you on How to select the most suitable one.   What is contact center software? Contact center software is a comprehensive solution designed to manage and optimize customer conversations and interactions across multiple communication... --- > Discover the top 10 ticketing system software solutions for efficient customer support and seamless issue tracking to enhance your business operations in 2024. - Published: 2024-07-24 - Modified: 2024-08-26 - URL: https://yellow.ai/ticketing-system-software/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Ticketing system software is witnessing a surging global demand for companies obsessed with delivering exceptional customer service. In the US market, the adoption of cloud-based and AI-powered solutions is reshaping how businesses manage customer interactions, ensuring quicker resolution times and improved customer satisfaction. The necessity to switch to advanced ticketing system software lies in its ability to centralize customer queries, streamline workflows, and provide real-time analytics, making it indispensable for excelling in modern customer service. Several emerging trends in this domain are fascinating, with features such as AI-driven automation, omnichannel support, and mobile-first design significantly enhancing the efficiency and effectiveness of customer service operations. This blog will apprise readers about the meaning, benefits, key features, and different types of ticketing system management software. It also provides a comprehensive list of the 10 best ticketing system software solutions that businesses can select based on various factors such as scalability, ease of use, and integration capabilities. Discover how the right ticketing software can transform your customer service operations. What is a ticketing system? The answer lies in its simple definition: a ticketing system is a technology for converting customer queries or internal problems into tickets. These tickets are detailed conversation threads capturing all relevant information about the issue or request. It assures smooth communication by ensuring every ticket is addressed systematically and within a defined timeline. Ticketing system software can be described as an advanced solution that simplifies managing customer inquiries and issues. Consider it a centralized platform that tracks interactions from... --- > Discover the top 12 customer feedback platforms of 2024 to boost engagement, gather insights, and enhance customer satisfaction. Compare features and benefits. - Published: 2024-07-24 - Modified: 2024-08-13 - URL: https://yellow.ai/customer-feedback-platform/ - Categories: Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary: Customer feedback platforms have become the go-to solution for businesses wanting to understand and serve their customers better. Enterprises can modify their offerings to customer preferences, pain spots, and expectations via customer feedback. AI and machine learning are altering how businesses collect and assess such inputs. These technologies also facilitate advanced sentiment analysis and predictive analytics, offering deeper insights and personalized customer interactions. The US market, in particular, is leading the adoption of these advanced customer feedback tools, driven by a strong focus on customer-centric strategies and innovation. This blog explores the significance of customer feedback platforms, detailing their benefits, key features, and criteria for selecting the most suitable one for your business. Enterprises in the process of choosing the most suitable customer feedback platforms can pick the best one from our comprehensive list of 12 such software. Whether you're looking for customer feedback software, customer feedback tools, or online feedback software, this guide will provide the information you need to make an informed decision. What is customer feedback? Customer feedback is the information and inputs customers provide about their experience and view of a product or service. Simply, it indicates the comprehensive data gathered from customers using different tools and methodologies. Customer feedback aims to reveal consumers' level of satisfaction.   Input can be gathered proactively by surveying and polling consumers, interviewing them, soliciting reviews, or deploying suitable tools for gathering indirect feedback.   It commonly expresses their reaction and response to a product/service/brand or their overall experience.... --- > Discover the top 10 Customer Experience (CX) trends for 2024, from AI integration to personalized journeys, shaping the future of customer satisfaction and loyalty. - Published: 2024-07-23 - Modified: 2024-08-04 - URL: https://yellow.ai/customer-experience-platform/customer-experience-trends/ - Categories: Customer Experience - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai As 2023 edges towards closure, businesses are confronting an ever-transforming landscape of customer expectations. The old rulebook, which championed a balance of quality and cost, has been replaced. Today, an overwhelming majority of customer loyalty stems from memorable and meaningful experiences. This article delves deep into the top 10 customer experience trends of the year, offering a compass for businesses to navigate the intricate maze of modern customer preferences. Remember the last time you walked into a café, not just for the coffee but because the barista remembered your name? Or when you chose an app over another simply because it felt more 'you'? It's these seemingly small moments, the subtle nuances, that define today's business successes. In a world awash with choices, it's the personal touches, the authentic connections, and the unforgettable experiences that distinguish the memorable from the mundane. The price-quality paradigm is no longer sufficient; the modern customer craves an experience, a journey that resonates. With nearly two-thirds of customer loyalty now hinging on robust customer experience (CX), it's paramount for businesses to stay au courant with the evolving CX trends. As we near 2024, we're not just reflecting but forecasting. Beyond identifying the trends that dominated this year, we're also keenly looking ahead, envisioning the CX waves about to hit our shores. From the intricacies of omnichannel storytelling to the unfolding narrative of the metaverse, join us on this deep dive into the customer experience trends sculpting tomorrow's business landscapes. Introduction to customer experience Customer experience... --- > Enhance retail customer experience with personalized service, seamless shopping, and innovative technology to drive satisfaction and loyalty. - Published: 2024-07-23 - Modified: 2024-08-08 - URL: https://yellow.ai/customer-experience-platform/retail-customer-experience/ - Categories: Customer Experience - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Understanding and optimizing the retail customer experience has become paramount. From how customers engage with brands in brick-and-mortar stores to the nuances of online interactions, businesses seek insights into how to improve customer experience in retail. This article delves deep into the pivotal aspects of retail banking customer experience, providing strategies and insights into the best retail customer experience practices. We’ll explore how to enhance the customer experience in retail and why it’s crucial in this era of instantaneous gratification and ever-evolving shopping habits. The retail industry stands at an intriguing juncture, with both challenges and opportunities abounding. Decades ago, success in retail was primarily defined by the ambiance of a store, the range of products, and the politeness of the staff. Fast forward to today, and while those factors still matter, the landscape has dramatically shifted.   Today, with 73% of consumers asserting that customer experience is the bedrock of brand loyalty, it's clear that businesses can't afford to be complacent. The digital age has ushered in new channels, expectations, and a heightened need for personalization. Each touchpoint, whether online or offline, contributes to the overarching narrative a brand tells its customers. Moreover, amidst this transformation, the impact of technological advancements is undeniable. While chatbots have become integral to modern customer service, their capabilities are being stretched beyond mere interactions. They're now pivotal in sculpting the customer journey by providing instant solutions, 24/7 availability, and a touch of personalization. Related must read: How to improve customer experience? 10 Essential... --- > Discover strategies and best practices to enhance customer experience in utility services, ensuring satisfaction, efficiency, and improved service quality. - Published: 2024-07-23 - Modified: 2024-07-23 - URL: https://yellow.ai/customer-experience-platform/customer-experience-in-utilities/ - Categories: Customer Experience - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Utility companies have a demanding job. They deliver essential services to millions of people – every single day. Any disruption to services is a crisis. Even for the best companies, customers provide a constant stream of questions and requests.   Burdened by these demands, innovation can be difficult.  As Forbes put it, “most utilities still find it challenging to better connect to their customer base and keep costs low. ” Onboarding complex new tech is secondary to simply getting the job done, day in day out.   However, the reality is that – as in every other industry – consumer expectations have evolved. Today, utility customers want better support, faster... and usually without having to pick up the phone. Shouldering the challenge of running complex, decentralized operations servicing millions of individuals, how can utilities companies deliver superior customer support – in a way that is tech-enabled, and financially viable? By striking the right balance of AI and human support.   Related must read: Customer experience vs. customer service Utility customers want answers yesterday The modern customer is impatient. 83% of utility customers expect immediate interaction with a company representative at the point of contact. Unless you want to endlessly scale large call centers, this is near impossible to provide.   In addition, 82% of utilities customers say they expect one support representative to deliver quick solutions to complex concerns and problems. Again, this can be tough; many organizations are burdened by legacy systems, phone trees, several tiers of agents and multiple... --- > This article will guide you through the pivotal customer experience metrics and KPIs that will shape the concluding months of 2024. - Published: 2024-07-18 - Modified: 2024-08-02 - URL: https://yellow.ai/customer-experience-platform/customer-experience-kpis-and-metrics/ - Categories: Customer Experience - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai As 2024 nears its close, there's one undeniable truth: businesses are no longer just selling products or services but curating experiences. Nearly 93% of companies saw a rise in customer retention rate after shifting their focus to enhanced customer experience. This article will guide you through the pivotal customer experience metrics and KPIs that will shape the concluding months of 2023 and define future customer experience strategies. Picture this: you're browsing an online bookstore. It's not just the vast collection that keeps you hooked, but the personalized recommendations, easy navigation, and the thrill of discovering a hidden gem – the entire digital journey. That's what brands aim for – a seamless, memorable experience that resonates on a personal level. Related must read: What is customer experience management and its best practices? 10 Key customer experience (CX) trends Conversational AI for Customer Experience? Customer Experience vs. Customer Service Customer experience in banking: Why it matters more than ever Companies like Netflix or Spotify aren’t solely successful because of their product range but because they’ve tuned into the finer details of their user's journey. As 2023 draws to a close and we stand on the brink of a fresh year filled with new challenges and opportunities, delving deep into customer experience KPIs and metrics is necessary. These metrics represent the pulse of your clientele, their joys, and their pain points. Let's explore what makes customers click, return, and, most importantly, stay loyal. Introduction to customer experience Think of the last time you... --- > This blog delves into the nuances of customer experience management in banking, emphasizing its significance in digital transformation. - Published: 2024-07-18 - Modified: 2024-08-08 - URL: https://yellow.ai/customer-experience-platform/customer-experience-in-banking/ - Categories: Customer Experience - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Customer experience in banking has emerged as a cornerstone for success and differentiation. This blog delves into the nuances of customer experience management in banking, emphasizing its significance in digital transformation. We'll explore key facets, including customer experience trends in banking, the evolving expectations in digital and commercial banking experiences, and the role of innovative technologies in shaping these experiences. As the financial world marches into 2024, banks and financial institutions find themselves at a crossroads. Gone are the days when banking was just about transactions and account balances. Today, in a world where digital convenience is king, customer experience in banking has ascended to the throne. It's not just about providing services. It also covers other essential aspects, such as crafting journeys, weaving emotional connections, and personalizing interactions at every touchpoint. Research shows that banks prioritizing customer experience see a 10-15% growth in revenue and a 20% rise in customer satisfaction rates. But what does it take to transform from a traditional institution to a customer-centric powerhouse in today’s digital age? This blog doesn't just answer that question; it furnishes a roadmap. From dissecting the trends shaping customer expectations to unveiling the strategies that can put your institution ahead, we’re diving deep into the heart of customer experience in banking – where every click, conversation, and transaction can turn a customer into a lifelong advocate. Related must-reads: Customer experience vs. customer service How to improve customer experience? Digital customer experience – Why it matters in 2024 AI... --- - Published: 2024-07-16 - Modified: 2024-11-18 - URL: https://yellow.ai/ai-first-trends-in-customer-service/ - Translation Priorities: Optional - Authors: admin-yellow Betting big on AI-first: Insights from customer service leaders North America's strategy to win the CX game in 2024 and beyond Rising customer expectations are reshaping the battlefield of customer service. Are CX leaders bolstering their agent-first strategies with advanced AI technologies or pivoting towards an AI-first approach to stay ahead? We surveyed 200 customer service leaders and industry veterans across 12+ industries in North America at the Customer Contact Week 2024 to gauge their pulse on the role of AI in customer service today. Read the full report to get insights on how North America’s CX trailblazers are driving change to keep up and set the pace for an AI-first world. Download report Unlock a wealth of insights Benchmark strategies for optimizing costs and efficiency. 1 AI adoption on the rise 84. 5% of respondents are planning to or are already using AI in their customer service operations. 2 Drivers for AI adoption 74. 7% respondents state increasing efficiency is the top goal for AI adoption, followed by boosting customer satisfaction ( 73. 2%) and reducing costs (66. 7%). 3 Barriers in AI implementation 67% of respondents identify integration with existing systems as the biggest challenge. --- > key differentiators of Conversational AI that help you business apart with streamlined processes, and enhanced CX. - Published: 2024-07-10 - Modified: 2024-07-22 - URL: https://yellow.ai/conversational-ai/key-differentiator-of-conversational-ai/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Conversational AI has become an essential technology for customer-focused businesses across industries in recent years. More and more companies are adopting conversational AI through chatbots, voice assistants, and NLP-powered bots, and finding tremendous success with them. These AI-powered tools are like a personal concierge that can help customers with their queries and provide them with the best possible experience. They can understand natural language and respond in a way that feels human-like. Conversational AI is like having a virtual assistant that can help you with anything you need, from booking a flight to ordering food online. Conversational AI growth market The conversational AI market is expected to witness significant growth in the coming years, driven by a number of factors, including the rise in demand for AI-powered customer support services and the increasing customer engagement through social media platforms.   According to a report by MarketsandMarkets, the global conversational AI market is expected to reach USD 29. 8 billion by 2028, growing at a CAGR of 22. 6% from 2023 to 2028.   During the forecast period, the conversational AI market share is projected to experience significant growth due to the increasing demand for AI-powered customer support services. The market growth is further driven by the rising popularity of AI-based Yellow. ai chatbots solutions. Additionally, the adoption of omnichannel methods is expected to boost the conversational AI market growth. How does conversational AI work? Conversational AI is a technology that combines natural language processing (NLP) with machine learning (ML). NLP... --- > Discover the benefits, and best practices of an omnichannel contact center to enhance customer experience and streamline communication. - Published: 2024-07-09 - Modified: 2024-08-03 - URL: https://yellow.ai/omnichannel-contact-center/ - Categories: Customer Service, Customer Experience, Customer Support, Contact Center - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Omnichannel contact center emerges as a critical nexus in customer service strategies in today’s interconnected world. This blog offers detailed insights on omnichannel contact centers, highlighting their unique ability to blend various communication channels into a cohesive customer experience. We also decode the essential differences between omnichannel and multichannel approaches and explain the benefits of omnichannel contact centers. This guide is an indispensable resource for managers aiming to adapt and thrive in the ever-evolving landscape of customer interaction. Introduction Omnichannel contact centers are a game-changer for business managers in this arena of modern customer service. Gone are the days when customer interactions were confined to siloed channels. Omnichannel centers have replaced those traditional channels and weave a tapestry of communication options - from traditional phone calls to the latest in social media engagement. This shift is a response to a customer base that craves seamless, integrated experiences across all platforms. The following sections explain the core of what makes these omnichannel contact centers tick, their impact on customer satisfaction, and the strategic edge they offer businesses. As the digital landscape evolves, customers aren't just hoping for multiple ways to connect; they demand a fluid, cohesive experience. This blog aims to explain the concept of the omnichannel contact center, illustrating its importance in the contemporary market. We will also provide actionable insights for managers ready to harness its power for superior customer engagement and business growth. Related must-reads: Contact center automation: Revolutionize your customer service Cloud contact centers: Transforming... --- > Transform your business with customer experience automation. Enhance satisfaction, streamline processes, and drive growth through intelligent automation solutions. - Published: 2024-07-09 - Modified: 2024-10-23 - URL: https://yellow.ai/customer-experience-automation/ - Translation Priorities: Optional - Authors: admin-yellow Executive summary:  So what is customer experience automation? Customer experience automation, or CXA, is one of the rapidly rising facets of today's digital customer service industry. For the uninitiated, CXA involves AI te­chnology, AR, VR, and other automation tools to automate customer experience, giving patrons a holistic and fulfilling experience. Using CXA you can understand your customers' needs better during their journey from start to finish. This enhances communication with existing and future clients, qualifying you to tweak interactions and make them more customized. The worldwide CX outsourcing market is expected to reach a phenomenal $173. 68 billion by the end of 2029. It spotlights the demand for customer experience automation.  This blog also contrasts CXA with CRM systems, explaining how they collaborate­ to optimize the overall custome­r experience­. It also highlights the key benefits of customer experience automation, such as customer satisfaction, increased efficiency, scalability, customization, and cost reductions. Stay tuned until the end, as this blog outlines actionable customer experience automation implementation steps and an overview of the top ten CXA platforms in 2024. Definition: Customer experience automation (CXA) Customer experience automation (CXA) is the process of enhancing customer interactions by utilizing automation tools, such as AI agents for chat and voice channels, data analytics, live chats, and automated campaigns through social media and email. It helps in personalized one-to-one and timely communication throughout the customer journey, leading to faster responses and deeper engagement. Since, the major chunk of customer queries and engagement are automated, the human agents... --- > Discover the top 16 Zendesk alternatives and competitors in 2024 to enhance your customer service with innovative features and better pricing. - Published: 2024-07-03 - Modified: 2024-10-24 - URL: https://yellow.ai/zendesk-alternative/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Customer service software is essential for seamless communication and efficient issue resolution. Companies rely on these tools to deliver exceptional service, build customer loyalty, and drive business growth. While Zendesk remains popular due to its robust customer service tools, businesses often require more specialized or diverse solutions to meet specific needs. So, this article will explore a range of alternatives to Zendesk for 2024, providing comprehensive insights into their features, strengths, and comparisons. The top 16 Zendesk alternatives include Yellow. ai's advanced customer service platform alongside Zoho Desk, Salesforce Service Cloud, Freshdesk, and others. Understanding these options allows you to select a solution that aligns with your team's objectives and enhances your customer service strategy. Understanding Zendesk Zendesk is a well-established leader in customer service software, known for its comprehensive features that simplify customer interactions. Its popularity stems from offering businesses a unified platform for managing customer inquiries, providing multichannel support, and creating a seamless user experience.   Despite its strengths, some businesses might find that Zendesk still needs to meet their specific requirements fully. Reasons for seeking alternatives include greater customization flexibility, a more scalable pricing model, or specialized features that align better with unique workflows and customer engagement strategies. In other cases, businesses might look for tools that complement their existing Zendesk systems to enhance capabilities or streamline operations.   16 Zendesk alternatives for 2024 We've compiled a list of the 16 best Zendesk alternatives for 2024, each with unique features to enhance your customer service strategy. Let's... --- > Explore the top 10 conversational AI platforms of 2024, revolutionizing customer service with advanced automation, seamless integrations, and exceptional user experiences. - Published: 2024-07-02 - Modified: 2024-08-05 - URL: https://yellow.ai/conversational-ai-platforms/ - Categories: Customer Service, Customer Support, Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Learn about the top conversational AI platforms of 2024 and their advanced customer service technologies. Conversational AI platforms have emerged as an integral part of modern customer service, which has primarily taken a digital-dominant mode. A whopping 90% of modern picky customers prefer the instant gratification offered by virtual assistants and chatbots. No wonder, these platforms offer seamless and intelligent customer service solutions by leveraging advanced technologies like natural language processing (NLP) and machine learning. More than 45% of consumers in the United States are interested in engaging with mobile applications using voice commands, highlighting the growing need for conversational AI in customer service.   In this blog, we'll explore conversational AI platform’s meaning and significance in customer service, its benefits and key features. Stay hooked till the end, as you will find a comprehensive list of 10 best conversational AI platforms in 2024, shaping the future of customer interactions. Related must-reads: Conversational AI for lead generation Conversational AI in retail Conversational AI in healthcare Conversational AI in insurance Conversational AI for Customer Service Conversational AI in banking What is a conversational AI platform? A conversational AI platform is a specially designed software that facilitates creating, training, and deploying self-service conversational tools such as chatbots, voice bots, and virtual agents. These platforms empower organizations to build intelligent and interactive AI agents capable of engaging in natural language conversations at scale. By offering a suite of tools, they enable businesses to develop comprehensive, multilingual bots, perform rigorous in-platform testing, and analyze bot performance with sophisticated algorithms. The primary objective of a conversational AI platform is to... --- > Join us for an exclusive leadership summit to explore the limitless potential of customer service with AI-first automation. - Published: 2024-07-01 - Modified: 2024-07-15 - URL: https://yellow.ai/conversate-malaysia-2024/ - Translation Priorities: Optional - Authors: admin-yellow In-person Leaders' Summit Conversate Malaysia: Scaling Customer Service with AI-first Automation Be part of an exclusive event for business leaders to discover the latest innovations in Generative AI-powered customer experiences, gain insights from success stories of leading enterprises, and discover the future of customer support automation. Shangri-la, Kuala Lumpur 17th July 2024 (Wednesday) 10:00 AM - 5:00 PM Register now Our partners Platinum Diamond Gold Gold Gold Agenda: What’s in store for you? Esteemed speakersfrom last chapter Past event Conversate Jakarta 2023 Transforming Customer Experiences with Generative AI Discover the power of Generative AI by combining advanced Conversational AI and Dynamic Workflow Automation for human-like interactions at scale. Deep dive into the latest advancements in Generative AI, envision the future of customer service, and explore networking opportunities with business leaders across different industry verticals. Watch on demand --- > Discover the top 15 AI chatbot platforms in 2024. Enhance customer engagement, streamline support, and boost efficiency with cutting-edge AI solutions. - Published: 2024-07-01 - Modified: 2024-08-08 - URL: https://yellow.ai/ai-chatbot-platforms/ - Categories: Chatbots, Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Chatbot platforms are on the rise and have rejigged how businesses approach customer service. Thus, they aren't fancy add-ons but essential tools for companies aiming to enhance customer interactions. Tracing its inception in the 1960s, chatbot technology has evolved rapidly. It has transitioned from simple scripted interactions to sophisticated AI-driven conversations. Fast forward to the modern business realm, customer demands for fast communication, amenities, and customer service are set to boost the chatbot market size to US$22. 4 billion by 2030, growing 22. 5% from 2024 to 2030. Today, AI chatbot platforms for customer service offer advanced capabilities, allowing businesses to extend instant and 24/7 support along with personalized responses to customer inquiries, significantly improving user experience and operational efficiency. This blog will explore the world of chatbot platforms, their meaning, importance, and numerous benefits. It will highlight the key aspects to consider when choosing AI chatbot software and the best chatbot platforms on the market and discuss everything an enterprise has in mind before investing in a chatbot platform. Understanding these facets allows you to select the right chatbot platform to elevate your business's customer service automation strategy. Related must-reads 6 types of chatbots – How to choose the best for your business? 9 Best chatbot examples for business in 2024 Enterprise chatbot – Types, benefits and examples Recruitment chatbot – Ways to use for recruitment process What is an AI chatbot platform? An AI chatbot platform is a sophisticated software service that enables businesses to create, deploy, and... --- > Discover the best AI chatbots for 2024, enhancing customer service with advanced automation, seamless interactions, and personalized experiences. - Published: 2024-07-01 - Modified: 2024-11-05 - URL: https://yellow.ai/best-ai-chatbot/ - Categories: Chatbots, Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary In 2024, AI chatbots will stand at the forefront of technological innovation in business communication. This article delves into the realm of AI chatbots, exploring their definition, types, and the various ways they enhance customer engagement and operational efficiency. Focusing on the latest advancements and the best AI chatbots of the year, we provide a detailed overview of how these digital assistants are transforming the customer journey map and managing workflows, all while highlighting key players like Yellow. ai in simplifying AI chatbot creation. The year 2024 marks a turning point in how businesses interact and connect. At the heart of this transformation are AI chatbots, transcending traditional text-based dialogues to deliver rich, context-sensitive, and personalized user experiences. Their widespread adoption across diverse industries signifies a significant shift in customer relations and operational methodologies. The chatbot market, mirroring this trend, is expected to see explosive growth, with projections indicating a 22. 5% increase from 2020 to 2027, reaching an astounding $1,953. 3 million in value. Such growth underscores the chatbots' vital role across various industries, signifying a significant shift in customer relations and operational methodologies. Imagine a journey from humble digital beginnings to sophisticated, multi-faceted tools that not only respond to queries but also predict needs, analyze complex data, and even influence decision-making. This is the story of AI chatbots, driven by leaps in AI, natural language processing, and machine learning. These advancements have endowed chatbots with an ability to learn and evolve from each interaction, ensuring they... --- > Yellow.ai recognized 
in 2024 Gartner® Market Guide for dedicated conversational AI solutions. Download your complimentary report to learn why. - Published: 2024-06-26 - Modified: 2024-12-09 - URL: https://yellow.ai/yellow-ai-recognized-in-2024-gartner-market-guide-for-dedicated-conversational-ai-solutions/ - Translation Priorities: Optional - Authors: admin-yellow Yellow. ai recognized in 2024 Gartner® Market Guide for dedicated conversational AI solutions Download your complimentary Gartner® Research Report Download report Gartner, Market Guide for Conversational AI Solutions, Gabriele Rigon, Bern Elliot, Adrian Lee, Danielle Casey, Justin Tung, Arup Roy, Stephen Emmott, Anthony Mullen, Uma Challa, 03 April 2024. 
 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U. S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. --- > Discover the top 15 customer success software in 2024 to boost retention, drive growth, and enhance customer satisfaction with innovative features. - Published: 2024-06-17 - Modified: 2024-08-26 - URL: https://yellow.ai/customer-success-software/ - Categories: Customer Service, Customer Experience, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Customer success software, sometimes referred to as customer success management (CSM) software and Customer Success Platform (CSP) Software, has become an integral part of delivering the best customer experience (CX). Businesses worldwide are investing heavily in CSM to improve their CX. Studies say that revenue increases by 84% for businesses that allocate resources towards enhancing the consumer experience. This shift is working as the driving force to retain and increase customer satisfaction, loyalty and brand recall value. Besides its effectiveness on CX, customer success software helps businesses from across the sector to boost revenue. This blog will explain the meaning and significance of customer success software and its benefits for businesses from a customer service perspective. You will learn about its features and analytical tips for selecting the most suitable CSM. Plus, you will get an extensive list of the 15 best customer success software available in 2024.   Related must-reads: Customer service automation: Benefits and examples Top 15 customer service software in 2024 Top 10 customer service challenges in 2024 Customer service strategy: A step-by-step guide What is customer success software? Customer success software is a tool that businesses employ to deliver fast, personalized customer support, increase retention, and improve customer experience. It goes beyond basic troubleshooting. It is a comprehensive suite designed to empower your customer success team to proactively address customer needs and interactions by furnishing data and identifying potential roadblocks that could turn into problems. Customer success software automates data collection from existing tech stacks, providing... --- > Enhance customer service with a cloud contact center. Scale seamlessly, reduce costs, and provide superior support with advanced, flexible cloud solutions. - Published: 2024-06-10 - Modified: 2024-08-04 - URL: https://yellow.ai/cloud-contact-center/ - Categories: Customer Service, Customer Support, Contact Center - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Cloud contact centers represent a significant leap in customer communication technology, transcending traditional boundaries to offer a seamless, integrated experience. This article explains what cloud-based contact centers are, how they function, and their comparative advantages over conventional on-premise centers. We will examine their role in enhancing customer experience. The article also aims to guide businesses in selecting the right cloud contact center providers, understanding their benefits, and exploring how cloud contact center solutions are reshaping customer engagement in a digitally driven marketplace. Picture this: A world where customer support transcends time zones and geographical barriers, where queries are resolved not by location-bound agents but by a global, cloud-powered network. It is the reality ushered in by cloud contact centers, a revolutionary shift from the traditional call center model. The global market for cloud-based contact centers recently reached an impressive $19 billion, and growth is predicted, with the market expected to reach a valuation of US$ 120 billion by 2032. It is a testament to the changing ways businesses approach customer interactions. Cloud contact centers are not merely an upgrade; they're a complete overhaul of the customer support paradigm. They harness the power of the cloud to unify communications across phone, email, and social media and seamlessly integrate with existing business applications. Related must-reads: Contact Center Automation: Benefits, Types and Examples Omnichannel contact center: benefits, and best practices Top 10 contact center automation trends for 2024 Contact center experience: Types + Ways to improve Let us understand the technological... --- > Explore the benefits, types, and real-world examples of contact center automation to enhance efficiency, customer experience, and streamline operations. - Published: 2024-06-05 - Modified: 2024-06-26 - URL: https://yellow.ai/contact-center-automation/ - Categories: Customer Service, Contact Center - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Contact center automation is reshaping the landscape of customer service in today’s fast-paced digital world. This article provides an insightful exploration of contact center automation, discussing its vital role, innovative tools, and emerging trends. We delve into what contact center automation means for businesses, highlighting its benefits like enhanced efficiency, cost savings, and improved employee experience. The focus extends to various automation tools – from AI chatbots and automated forecasting to proactive messaging – illustrating how they contribute to superior customer satisfaction. The dawn of 2024 marks a significant shift in how businesses interact with their customers. Gone are the days of traditional call centers; welcome to the era of contact center automation, where artificial intelligence and machine learning redefine customer service dynamics. This evolution is not just a trend but a strategic pivot, essential for businesses aiming to thrive in a competitive digital marketplace. Imagine a scenario where customer queries are resolved instantaneously, operational costs are slashed dramatically, and support agents are freed from mundane tasks to focus on complex problem-solving. A 2022 survey revealed an overwhelming majority of contact center leaders are either embracing or planning to integrate automation into their systems. This move towards automation is about reimagining customer service to be more efficient, responsive, and personalized. The journey towards automation, while promising, requires thoughtful navigation. Identifying the right blend of tasks for automation, integrating AI with a human touch, and maintaining customer empathy are key to a successful transition. The benefits, however, are compelling:... --- > Unleash the power of voice bots! See how yellow transform customer service in retail, healthcare & banking. - Published: 2024-06-04 - Modified: 2024-07-18 - URL: https://yellow.ai/voice-bot/use-cases-of-voice-bots/ - Categories: Voice Bot - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai We’re well-past the days when callers had to navigate IVRs by tediously listening to menus and pressing corresponding numbers on their keypads. Intelligent voice bots that understand and respond to natural language have revolutionized the way customers interact with your brand. In this blog we’ll explore what voice bots are and how different industries can use them to enhance their total user experience? What is a voice bot? A voice bot is an AI-powered software that synthesizes speech to converse with users by understanding natural language (NLU). Voice bots enable customers to have a more open-ended conversation instead of struggling with a myriad of traditional IVR options.   Voice bots have been here for the longest time, but the recent advancements in the fields of AI, machine learning, NLP and NLU have made them more sophisticated. The wide adoption of smart voice assistants, such as Alexa, Google Home, and Siri has encouraged brands globally to invest in voice bots that offer an intelligent, natural, and intuitive human-machine interaction.   How do voice bots work? The operational flow of an AI-powered voice bot includes the following steps:  1. Automatic speech recognition (ASR) ASR enables the bot to understand human voice inputs, filter out the background noise, use speech to text to deduct the query and simulate a human-like response. There are two types of ASR softwares - Directed dialogue and natural language conversations.   Directed dialogue is a simpler version of ASR that is capable of answering basic yes/no questions. Whereas, natural language conversations are more complex... --- > Discover top 13 CRM software to boost customer relationships and loyalty. Learn to pick the best CRM for your business needs. Enhance your customer interactions today! - Published: 2024-06-02 - Modified: 2024-08-08 - URL: https://yellow.ai/crm-software/ - Categories: Customer Service, Customer Experience, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Customer relationship management (CRM) software is a bona fide investment in a well-managed business. Modern enterprises always look for ways to improve customer relationships. Why? Because, businesses run on robust relationships with customers, from cold leads to closed wins. CRM software simplifies managing and nurturing even the convoluted connections. Its global use is rising as over 55% of US-based enterprises employ CRM software. Its automation and standardization help your firm provide consistent touchpoints across channels. It manages contacts' personal and business information. It categorizes them by contact history and transactions you're establishing and negotiating.   Recent projections predict the worldwide CRM industry will grow to $262. 74 billion at a rate of 12. 6% from 2024 to 2032. If you pick the right customer CRM software, it can help strengthen your customer relationships, build customer loyalty, generate revenue, obtain new customers, have a competitive edge and the list of benefits goes on. But with the countless platforms available, deciding which is right for you is hard. We've made it easy by compiling a listicle of the 13 best CRM software to consider and how to select the suitable one for your business.   What is CRM software? Customer Relationship Management (CRM) software is an advanced technology that assists businesses in streamlining their communications and interactions with potential and existing customers. It centralizes customer data, and thus, a CRM system enables enterprises to track interactions, purchase histories, preferences, and inquiries. This all-around approach equips a detailed and thorough understanding of customers.... --- - Published: 2024-05-24 - Modified: 2024-06-25 - URL: https://yellow.ai/major-player-in-2024-idc-marketscape/ - Translation Priorities: Optional - Authors: admin-yellow Yellow. ai named a Major Player in 2024 IDC MarketScape for Front-Office Conversational AI Software Yellow. ai, an AI-first customer service platform, offers enterprise conversational AI technologies and services, APIs, and low-code tools for deploying integrated customer communication across channels. Download report Discover why Yellow. ai was named a Major Player in providing conversational AI solutions for front-office customer service. --- > Power context-aware, multi-step conversations with Orchestrator LLM. Designed for enterprises to deploy goal-driven automation, no training required. - Published: 2024-05-06 - Modified: 2025-06-11 - URL: https://yellow.ai/orchestrator-llm/ - Translation Priorities: Optional - Authors: admin-yellow Say goodbye to poor CX with Orchestrator LLM Have meaningful customer conversations by adapting to changing context with our industry- first Generative AI powered agent model and improve CSAT by 60% Book a demo Book a demo Why choose Orchestrator LLM to redefine customer service? Orchestrator LLM architecture Let Yellow. ai be a driving force behind your business success --- > اكتشف برنامج Yellow.ai's Orchestrator LLM، وهو حل مدعوم بالذكاء الاصطناعي لتبسيط وتعزيز تفاعلات العملاء. تعلم كيف يمكن أن يعزز تجربة خدمة العملاء الخاصة بك. - Published: 2024-05-06 - Modified: 2025-05-26 - URL: https://yellow.ai/orchestrator-llm/ - Translation Priorities: Optional - Authors: admin-yellow قل وداعًا لتجربة العملاء الضعيفة مع Orchestrator LLM تقديم Orchestrator LLM: المحادثات السياقية، التدريب الصفري قم بإجراء محادثات هادفة مع العملاء من خلال التكيف مع السياق المتغير من خلال نموذج الوكيل المولد بالذكاء الاصطناعي الأول من نوعه في الصناعة وتحسين CSAT بنسبة 60% احجز عرضًا توضيحيًا احجز عرضًا توضيحيًا لماذا تختار Orchestrator LLM لإعادة تعريف خدمة العملاء؟ بنيان Orchestrator LLM دع Yellow. ai تكون القوة الدافعة وراء نجاح عملك --- > Tingkatkan efisiensi dan pengalaman pelanggan dengan Orchestrator LLM dari Yellow.ai. Solusi AI canggih ini memungkinkan otomatisasi layanan pelanggan yang lebih cerdas dan responsif. Pelajari lebih lanjut sekarang! - Published: 2024-05-06 - Modified: 2025-05-26 - URL: https://yellow.ai/orchestrator-llm/ - Translation Priorities: Optional - Authors: admin-yellow Ucapkan selamat tinggal pada CX yang malang dengan Orchestrator LLM Memperkenalkan Orchestrator LLM: Percakapan Kontekstual, Pelatihan Nol Lakukan percakapan pelanggan yang bermakna dengan beradaptasi terhadap perubahan konteks dengan mengutamakan industri kami Model agen yang didukung AI generatif dan meningkatkan CSAT sebesar 60% Pesan demo Pesan demo Mengapa memilih Orchestrator LLM untuk mendefinisikan ulang layanan pelanggan? Arsitektur LLM orkestrator Biarkan Yellow. ai menjadi kekuatan pendorong di balik kesuksesan bisnis Anda --- - Published: 2024-05-06 - Modified: 2025-05-26 - URL: https://yellow.ai/orchestrator-llm/ - Translation Priorities: Optional - Authors: admin-yellow Say goodbye to poor CX with Orchestrator LLM Introducing Orchestrator LLM: Contextual Conversations, Zero Training Have meaningful customer conversations by adapting to changing context with our industry- first Generative AI powered agent model and improve CSAT by 60% Book a demo Book a demo Why choose Orchestrator LLM to redefine customer service? Orchestrator LLM architecture Let Yellow. ai be a driving force behind your business success --- > Power context-aware, multi-step conversations with Orchestrator LLM. Designed for enterprises to deploy goal-driven automation, no training required. - Published: 2024-05-06 - Modified: 2025-06-11 - URL: https://yellow.ai/orchestrator-llm/ - Translation Priorities: Optional - Authors: admin-yellow Say goodbye to poor CX with Orchestrator LLM Have meaningful customer conversations by adapting to changing context with our industry- first Generative AI powered agent model and improve CSAT by 60% Book a demo Book a demo Why choose Orchestrator LLM to redefine customer service? Orchestrator LLM architecture Let Yellow. ai be a driving force behind your business success --- > From rigid phone trees to conversational AI agents - explore how Voice AI agents transform enterprise CX with real-time sentiment analysis, omnichannel support, and autonomous problem-solving capabilities. - Published: 2024-05-02 - Modified: 2025-06-11 - URL: https://yellow.ai/voice-bot/ - Categories: Voice Bot - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai, aayushi.dutta Today, customers do not wish to engage with a business to address straightforward concerns such as changing personal account details or getting an order cancelled. They prefer using automated self-service options in the form of a mobile application or a business chatbot setup. But now, they demand the expediency of somebody resolving their queries over voice commands and voicebots offer that convenience. Why Enterprises Are Moving From Voice Bots and Traditional IVRs to Voice AI Agents Every other research on customer experience and service tells the same brutal story: majority of (61%) customers will take their business elsewhere after one frustrating phone support experience. Yet most enterprises are still forcing callers through friction-filled phone trees, complete with endless hold music and robotic "press 1 for... " menus that would make a 1990s answering machine blush. The enterprises thriving in 2025 have cracked a different code entirely. They've discovered that implementing voice AI agents in their contact centers isn't about replacing humans with robots; it's about turning every customer interaction into a competitive weapon. Instead of automating for the sake of automating, the value is in bringing in relevant and effective AI solutions which deliver conversations that not only resolve the customers’ queries but actually feel... conversational. What’s more, the capability gap between voice AI leaders and laggards is widening exponentially, creating what economists call a "winner-take-most" market dynamic that's reshaping entire industries. This blog explores why voice AI agents are becoming essential for enterprise customer experience and how to deploy them strategically. What are Voice AI Agents? Voice AI Agents are intelligent and efficient virtual agents that use the natural language processing (NLP), intent recognition and conversational AI to understand and resolve customer issues over the phone without having to rely on static, rule-based scripts. Unlike traditional IVRs, these agents can handle open-ended inputs, adapt based on sentiment, and take actions autonomously.... --- > Unleash the power of seamless interaction with our AI Voice Bot. Experience improved efficiency, customer service, and effortless engagement. - Published: 2024-05-02 - Modified: 2024-08-05 - URL: https://yellow.ai/voice-bot/ - Translation Priorities: Optional - Authors: siddharth@yellow.ai Today, customers do not wish to engage with a business to address straightforward concerns such as changing personal account details or getting an order cancelled. They prefer using automated self-service options in the form of a mobile application or a business chatbot setup. But now, they demand the expediency of somebody resolving their queries over voice commands and voicebots offer that convenience. Preferensi pelanggan berkembang pesat, dan bisnis harus beradaptasi dengan cepat pula agar tetap menjadi yang terdepan dalam persaingan serta memenuhi kebutuhan pelanggan. Sebagian besar pelanggan cenderung menghindari berinteraksi langsung dengan sebuah bisnis hanya untuk menyelesaikan masalah seperti mengganti informasi akun pribadi atau membatalkan pesanan. Mereka lebih memilih opsi layanan mandiri otomatis seperti aplikasi seluler atau pengaturan chatbot bisnis. Meskipun popularitas opsi layanan mandiri otomatis bukanlah hal yang baru, para pelanggan kian mendambakan kemudahan untuk menyelesaikan pertanyaan sederhana. Sekarang, konsumen mencari kemudahan untuk menyelesaikan pertanyaan mereka melalui perintah suara; dan voicebot menawarkan kemudahan tersebut. Faktanya, menurut laporan Gartner, sekitar 40% dari semua komunikasi layanan pelanggan akan ditangani oleh bot AI. Saat ini chatbot merupakan alat komunikasi kecerdasan buatan (AI) yang paling banyak digunakan, tetapi voicebot dengan cepat menyusul. Dalam panduan ini, kita akan melakukan eksplorasi mendalam tentang voicebot AI - sebuah teknologi yang cukup baru tetapi sangat bertransformasi. Saat selesai membaca, Anda akan memahami apa itu voicebot, cara kerjanya, dan cara penerapannya dalam bisnis. Poin-poin penting yang dapat diambil: Voicebot adalah program perangkat lunak yang didukung kecerdasan buatan (AI) dan pemrosesan bahasa alami (NLP) yang menyimulasikan percakapan dengan manusia melalui ucapan. Ada lima jenis voicebot yang umum, antara lain voicebot berbasis aturan, berbantuan AI, percakapan, pribadi, dan yang diaktifkan suara. Voicebot dapat digunakan melalui perangkat seluler, perangkat Internet of Things (IoT), komputer, sistem respons suara interaktif (IVR), dan platform pengiriman pesan. Voicebot digunakan untuk memberikan pengalaman pelanggan tanpa batas dan dukungan pelanggan 24/7 di berbagai industri, termasuk perbankan, restoran cepat saji,... --- > Unleash the power of seamless interaction with our AI Voice Bot. Experience improved efficiency, customer service, and effortless engagement. - Published: 2024-05-02 - Modified: 2024-06-05 - URL: https://yellow.ai/voice-bot/ - Categories: Voice Bot - Translation Priorities: Optional - Authors: siddharth@yellow.ai Today, customers do not wish to engage with a business to address straightforward concerns such as changing personal account details or getting an order cancelled. They prefer using automated self-service options in the form of a mobile application or a business chatbot setup. But now, they demand the expediency of somebody resolving their queries over voice commands and voicebots offer that convenience. Voice Bots: Revolutionizing customer service in the digital age Today, customers do not wish to engage with a business to address straightforward concerns such as changing personal account details or getting an order cancelled. They prefer using automated self-service options in the form of a mobile application or a business chatbot setup. But now, they demand the expediency of somebody resolving their queries over voice commands and voicebots offer that convenience. Voicebots, also known as conversational voice agents or voice assistants, are advanced AI systems that communicate with users through spoken language. By utilizing natural language processing (NLP) and speech recognition technologies, voicebots offer a convenient and seamless experience, enabling hands-free and intuitive interactions. What is an AI voice bot? Voicebots are like intelligent software assistants that use conversational artificial intelligence (AI) to understand and respond to callers using their voice. They make it easy for callers to navigate through an interactive voice response (IVR) system by simply speaking naturally, without the need to listen to menus or press numbers on a keypad. It's like having a conversation with a human operator, but in this case, it's in fact a virtual AI-powered bot. A voicebot can understand what callers are asking for and respond using everyday languages and dialects. This is done using conversational AI and machine learning technology which essentially helps teach computer systems how to understand human language and intentions expressed through words. Voicebots offer a superior layer of customer service that today’s growing businesses need to cater... --- > اكتشف كيف يمكن للروبوتات الصوتية أن تحول تفاعلات عملائك. اكتشف أحدث التقنيات الصوتية للحصول على خدمة سلسة على Yellow.ai. - Published: 2024-05-02 - Modified: 2024-04-05 - URL: https://yellow.ai/voice-bot/ - Translation Priorities: Optional - Authors: siddharth@yellow.ai الروبوتات الصوتية: ثورة في خدمة العملاء في العصر الرقمي اليوم، لا يرغب العملاء في التعامل مع شركة لمعالجة المخاوف المباشرة مثل تغيير تفاصيل الحساب الشخصي أو إلغاء الطلب. إنهم يفضلون استخدام خيارات الخدمة الذاتية الآلية في شكل تطبيق جوال أو إعداد chatbot للأعمال. لكنهم الآن يطالبون بنفعية شخص ما لحل استفساراتهم عبر الأوامر الصوتية وتوفر الروبوتات الصوتية هذه الراحة. Voicebots، المعروفة أيضًا باسم وكلاء الصوت التحادثي أو المساعدين الصوتيين، هي أنظمة ذكاء اصطناعي متقدمة تتواصل مع المستخدمين من خلال اللغة المنطوقة. من خلال الاستفادة من تقنيات معالجة اللغة الطبيعية (NLP) والتعرف على الكلام، توفر الروبوتات الصوتية تجربة مريحة وسلسة، مما يتيح تفاعلات بديهية بدون استخدام اليدين. ما هو الروبوت الصوتي AI؟ تشبه Voicebots البرامج المساعدة الذكية التي تستخدم الذكاء الاصطناعي للمحادثة (AI) لفهم المتصلين والرد عليهم باستخدام أصواتهم. فهي تسهل على المتصلين التنقل عبر نظام الاستجابة الصوتية التفاعلية (IVR) بمجرد التحدث بشكل طبيعي، دون الحاجة إلى الاستماع إلى القوائم أو الضغط على الأرقام الموجودة على لوحة المفاتيح. إنه مثل إجراء محادثة مع عامل بشري، ولكن في هذه الحالة، فهو في الواقع روبوت افتراضي يعمل بالذكاء الاصطناعي. يستطيع الروبوت الصوتي فهم ما يطلبه المتصلون والرد عليه باستخدام اللغات واللهجات اليومية. ويتم ذلك باستخدام الذكاء الاصطناعي للمحادثة وتكنولوجيا التعلم الآلي التي تساعد بشكل أساسي في تعليم أنظمة الكمبيوتر كيفية فهم اللغة البشرية والنوايا التي يتم التعبير عنها من خلال الكلمات. تقدم Voicebots طبقة متميزة من خدمة العملاء التي تحتاجها الشركات المتنامية اليوم لتلبية احتياجات العملاء ذوي الخبرة الرقمية المتزايدة. في هذا الدليل، سنتعمق في عالم الروبوتات الصوتية المدعمة بالذكاء الاصطناعي - وهي... --- > Explore 15 essential customer service goals for businesses in 2024 to enhance satisfaction and drive growth. Learn key strategies for success. - Published: 2024-04-23 - Modified: 2024-08-08 - URL: https://yellow.ai/customer-service-automation/customer-service-goals/ - Categories: Customer Service, Customer Experience, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Explore our concise guide's key customer service goals essential for business success. Learn how to set practical targets and measure progress to enhance customer interactions and boost satisfaction. This blog provides actionable insights and examples of customer service goals to help businesses prioritize and achieve customer service excellence, fostering loyalty and driving growth. Setting precise customer service goals is fundamental in today’s business landscape, where every customer interaction counts. These goals act as navigational beacons, guiding service teams to deliver consistent, high-quality experiences that meet evolving customer expectations. Statistics reveal a compelling narrative: 91% of customers are likely to make repeat purchases after an excellent service experience, and 63% anticipate personalized attention from service agents. These figures underscore the necessity of establishing robust customer service benchmarks. https://www. youtube. com/watch? v=6Y0Sv_y5tjI Integrating technology, particularly AI and analytics, is reshaping customer service. These tools streamline operations and offer deeper insights into customer needs and behaviors. Our discussion will highlight how leveraging technology, alongside well-defined service goals, can create a more efficient, responsive, and customer-centric service environment. By aligning your team with these essential service objectives, your business can enhance customer satisfaction, cultivate loyalty, and drive sustainable growth. Related must-reads: 10 Top customer service expectations to guide your strategy Omnichannel customer service – The complete guide to customer service best practices 10 Key elements of effective customer service Why do you need to set customer service goals? Setting customer service goals is a strategic imperative for any business. These goals are... --- > Explore the crucial role of empathy in customer service and learn practical strategies to enhance it, improving client satisfaction and loyalty. - Published: 2024-04-23 - Modified: 2024-08-07 - URL: https://yellow.ai/customer-service-automation/empathy-in-customer-service/ - Categories: Customer Service, Customer Experience, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Unlock the power of empathy in customer service, a crucial element that defines the success of customer interactions. This blog explores the concept of empathy, its importance in service excellence, and practical tips for implementation. Learn why empathy is vital for nurturing customer relationships and how it can significantly elevate service standards, with strategies to embed genuine understanding and connection in every customer interaction. Imagine a scenario where two customers face identical issues, but their experiences diverge wildly based on the empathy shown by the service representatives. One customer leaves the interaction frustrated and unheard, while the other feels valued and understood, thanks to the empathetic approach of the service team. This divergence underscores the transformative power of empathy in customer service. It can turn potential conflicts into moments of connection and trust. https://www. youtube. com/watch? v=6Y0Sv_y5tjI Empathy extends beyond mere problem-solving; it involves genuinely understanding and reflecting on the customer's feelings and perspectives. In a digital age where automated responses are the norm, infusing genuine empathy into customer interactions can significantly differentiate a business, making customers feel genuinely seen and heard. A staggering 61% of consumers have ceased purchasing from businesses when competitors offer superior empathetic experiences, underscoring the profound impact of emotional connection beyond the product itself. Empathy is about resolving issues and building a loyal customer base to ensure that businesses meet customer expectations in every interaction. Related must-reads: Customer service automation: Benefits and examples Omnichannel customer service – The complete guide to customer service... --- > Discover the top 17 knowledge base software options for 2024. Compare features, pricing, and benefits to find the best solution for your business needs. - Published: 2024-04-05 - Modified: 2024-08-02 - URL: https://yellow.ai/knowledge-base-software/ - Categories: Customer Service - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Explore the essentials of selecting the perfect knowledge base software with this comprehensive guide. It is crafted to enlighten businesses on the importance of these platforms for enhancing customer self-service and improving team dynamics. From breaking down what knowledge base software encompasses to its varied types, significant benefits, and the selection process, this blog offers all essential insights. It will equip you with the necessary information to choose a knowledge base tool that best suits your business's unique needs and objectives. Did you know that 88% of customers expect a brand to offer an online self-service support portal? This statistic from Statista is a clear indication of the shift towards digital-first customer service. Knowledge base software is the unsung hero of customer support and team productivity. It is way more than just answering FAQs. A knowledge base software is about creating a hub where information flows freely, answers are just a search away, and your team can collaborate without barriers. Choosing the ideal knowledge base software is not merely limited to ticking off features. It is about discovering a solution that seamlessly integrates with your business's fabric. Think of it as a partner that preemptively addresses customer inquiries and also serves as a knowledge hub for your team. Ultimately, it enhances collaboration and efficiency. In the following sections, we will explain the intricacies of knowledge base software, highlight its key advantages, and guide you through selecting a platform that feels like it was custom-built for your business needs.... --- > Discover the top 15 customer experience platforms in 2024, boosting your business with cutting-edge tools for enhanced customer satisfaction and engagement. - Published: 2024-04-05 - Modified: 2025-02-27 - URL: https://yellow.ai/customer-experience-platform/ - Categories: Customer Service, Customer Experience - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Customer experience software and its growing demand clearly indicate why brands are focusing on delivering the best customer experience (CX). The global customer experience management market is set to hit US $20. 4 billion by 2028. In an era of customer service automation, technologies, especially AI, are stirring up how businesses serve and attend to their esteemed patrons. These advancements help companies avoid churn, achieve high CSAT scores, retain customers, build brand loyalty, engage in social listening, and much more. Customer experience software lets CX teams give greater value to consumers faster while keeping costs down.   This guide will explain the connotations, advantages, and key features of customer experience software. We will highlight the top 15 platforms in 2024's market, providing insights on how these tools can help businesses meet their CX termini. By understanding the emerging trends and critical factors for choosing the right software, you, as a key decision-maker, can select the most suitable customer experience platform that aligns with your goals, needs, budget, and industry, ensuring superior service delivery, customer satisfaction and exceeding customer expectations. Related must-reads: 10 key customer experience (CX) trends 10 Essential customer experience KPIs & metrics Customer experience in banking: Importance, examples, and trends for 2024 Customer experience in retail: Strategies and the future of CX What is customer experience management software? Customer experience management software is meant to help organizations build and retain healthy customer relationships by streamlining every customer journey touchpoint. It integrates functionalities such as customer data management, personalization,... --- > Explore the top 10 help desk software in 2024, designed to enhance customer support efficiency and streamline your service tasks. - Published: 2024-04-04 - Modified: 2024-08-02 - URL: https://yellow.ai/help-desk-software/ - Categories: Help desk - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Executive summary Discover the pivotal role of help desk software in enhancing customer experiences. It is a vital asset for businesses aiming to improve service quality and operational efficiency. This blog navigates through the essentials of help desk software, spotlighting top solutions for 2024 and underscoring the must-have features that set the best apart. With a keen focus on the benefits and strategic selection, we empower businesses to make informed decisions. In a world where swift, precise customer support is a must, help desk software emerges as a beacon of efficiency. Think of it as the secret ingredient that transforms customer interactions from mundane to memorable. With 80% of customers pledging loyalty after a positive service experience, the stakes are high. With artificial intelligence (AI) and machine learning revolutionizing how we interact with customers, the question is how to choose a help desk software that aligns with your business's unique needs and enhances every customer touchpoint. Diving into the realm of help desk software, we will explain how it serves as the cornerstone of exceptional customer service and support. Beyond merely managing tickets, modern solutions offer a gateway to understanding customer behavior, automating routine tasks, and delivering personalized support across various channels. As we explore the features and capabilities that differentiate the best help desk tools, we also shed light on the transformative impact of AI. By enabling smarter, faster, and more intuitive responses, AI-powered help desk software boosts efficiency and also redefines the standards of customer satisfaction. Read on... --- > Discover how to meet and exceed customer service expectations in today's digital age. Enhance satisfaction and loyalty with tailored strategies - Published: 2024-04-03 - Modified: 2024-08-09 - URL: https://yellow.ai/customer-service-automation/customer-expectations/ - Categories: Customer Service, Customer Experience, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary: Customer expectations are activities, interactions or behaviors people expect from a business. From anticipating just good service and fair pricing, there is a shift in customer nature and mindset. Modern consumers want proactive service, individualized interactions, and integrated digital experiences. According to Salesforce Research, of 14,300 consumers and corporate buyers globally, 80% of customers appreciate a company's experience as highly as its products and services. This blog explains the definition, importance, methodologies, non-negotiable consumer expectations, and ways to surpass them. What are customer expectations? A few top customer expectations are making them feel heard and valued, providing an easy, friction-free process, extending multiple channels for customer support, taking prompt and quick action for requests or troubleshooting, assuring personalized, empathetic and proactive customer service and giving self-service options. Thus, they include a gamut of demands that a customer expects today. One also must discern that customer service expectations also differ for different age groups or generations. These are evolving dynamics, and businesses that understand, capture and embrace them are better positioned to meet and exceed customer expectations. It leads to forging lasting relationships between the businesses and their end-users. According to a survey with multiple options, out of 300 participants, 58% of customers ranked ‘being heard, seen, valued, appreciated and understood’ as the most important expectation from businesses. These parameters drive customers to engage, spend and stay loyal to a brand. https://www. youtube. com/watch? v=6Y0Sv_y5tjI Why understanding customer expectations is crucial for success? Understanding and meeting customer service expectations are... --- > Discover the top customer service best practices to enhance satisfaction. Unlock the secrets to exceptional support, automation, and AI-driven strategies - Published: 2024-03-19 - Modified: 2024-08-09 - URL: https://yellow.ai/customer-service-automation/customer-service-best-practices/ - Categories: Customer Service, Customer Experience, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Customer service best practices aren't just elements on a checklist but the core of successful business strategies. Even with an outstanding product and a clear mission to improve your customers' lives, lacking a continuous commitment to enhancing your customer service can lead to significant customer loss.   Highlighting the critical nature of this, Zendesk reports that 50% of customers will switch to a competitor after just one bad experience. This figure dramatically increases to 80% following more than one poor encounter, illustrating the high stakes businesses face in maintaining superior customer service standards. https://www. youtube. com/watch? v=6Y0Sv_y5tjI This blog aims to navigate the strategies that epitomize excellence in customer interactions, showcasing the key tactics businesses of all sizes can adopt to transform customer satisfaction into loyalty and loyalty into passionate advocacy. By focusing on customer service best practices, we will uncover how companies can not only meet but exceed the contemporary expectations of consumers, turning customer service from a basic operational need into a powerful competitive advantage. Related must-reads: Customer service automation - A full guide 10 Reasons to choose Yellow. ai for customer service automation for your enterprise Should your business outsource customer service? Good customer service: Ways to deliver What is the importance of customer service? The critical role of customer service in shaping the modern business environment is undeniable. Serving as the foundational pillar for retaining customers, it ignites the powerful engine of word-of-mouth marketing and carves out a unique identity for brands in a crowded marketplace.... --- > Discover the 10 essential elements of customer service, from empathy to AI automation, that every business needs to master for success. - Published: 2024-03-14 - Modified: 2025-05-17 - URL: https://yellow.ai/customer-service-automation/elements-of-customer-service/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Elements of customer service represent the crucial building blocks that shape an unparalleled customer experience. Yet, one might ponder what constitutes these elements and why they assume such critical significance in today's market dynamics. These elements of good customer service extend beyond crafting a remarkable customer journey; they are pivotal in enhancing your organization's profitability and revenue streams. A study by Zippia reveals a compelling narrative: enterprises prioritizing customer experience (CX) boast a 60% increase in profitability and witness an 80% surge in revenue. This compelling data highlights the indispensable role of customer service elements in securing a competitive edge. Throughout this blog, we delve into what are the key elements of customer service, offering a comprehensive exploration of each component. Our objective is to give enterprise leaders the insights needed to refine their customer service strategies, ensuring they remain at the forefront of customer satisfaction and business success. Related must-reads: Customer service automation - A full guide AI in customer service – Benefits and examples 10 Types of customer service you should know Top 10 customer service tips for 2024: Elevate your support What is customer service? Assisting customers throughout their entire journey, from before, during and after a purchase, is what customer service is all about. It goes beyond simply resolving issues or responding to inquiries, it involves creating a pleasant and unforgettable experience that fosters loyalty and sets your brand apart from competitors in a saturated market. https://www. youtube. com/watch? v=6Y0Sv_y5tjI In today's digital age, exceptional customer... --- > Learn how customer service automation works with AI agents. Discover benefits, implementation strategies & best practices for 2025. - Published: 2024-03-10 - Modified: 2025-05-27 - URL: https://yellow.ai/customer-service-automation/ - Categories: Customer Service, Customer Experience, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Customer service automation is revolutionizing how businesses engage with their customers. Companies can use cutting-edge technologies like agents and AI-driven processes to enhance user experiences, ensure consistent service delivery, and streamline operations. In today's competitive market, understanding and implementing effective automated customer service is crucial for growth and customer loyalty. This guide offers insights into the advantages and practicalities of automated customer service, highlighting its relevance for businesses of all sizes. Can businesses afford to keep their customers waiting in a digital age where speed is king? The answer is a resounding "no. " An impressive 90% of today's discerning consumers favor the immediacy of agents and virtual agents. It's not a fleeting trend; it's the new standard. Whether you're steering a fledgling startup or overseeing a multinational giant, customer service automation is no longer optional—it's essential. And it's not just about rapid responses; it's about curating experiences that linger, that resonate. Reflect on this: 80% of progressive enterprises have already harnessed or are strategizing to embrace automation in their customer service blueprint. Yet, amidst this transformative journey, a word of caution is due. A revealing report from Accenture highlighted that 61% of clients waved goodbye after one unsatisfactory encounter with a brand. Automation's brilliance isn't just in mitigating such pitfalls but in consistently elevating the customer's voice, turning feedback into actionable insights. But a word to the wise: automation is akin to wielding a double-edged sword. Its true potential is unlocked only when it's built on a foundation of... --- > Explore how customer service automation enhances efficiency, improves response times, and elevates customer satisfaction through innovative technology - Published: 2024-03-10 - Modified: 2024-08-05 - URL: https://yellow.ai/customer-service-automation/ - Categories: Customer Experience, Customer Service, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai A comprehensive guide to automating customer service Customer service automation is revolutionizing how businesses engage with their customers. Companies can use cutting-edge technologies like chatbots and AI-driven processes to enhance user experiences, ensure consistent service delivery, and streamline operations. In today's competitive market, understanding and implementing effective automated customer service is crucial for growth and customer loyalty. This guide offers insights into the advantages and practicalities of automated customer service, highlighting its relevance for businesses of all sizes. Can businesses afford to keep their customers waiting in a digital age where speed is king? The answer is a resounding "no. " An impressive 90% of today's discerning consumers favor the immediacy of chatbots and virtual agents. It's not a fleeting trend; it's the new standard. Whether you're steering a fledgling startup or overseeing a multinational giant, customer service automation is no longer optional—it's essential. And it's not just about rapid responses; it's about curating experiences that linger, that resonate. Reflect on this: 80% of progressive enterprises have already harnessed or are strategizing to embrace automation in their customer service blueprint. Yet, amidst this transformative journey, a word of caution is due. A revealing report from Accenture highlighted that 61% of clients waved goodbye after one unsatisfactory encounter with a brand. Automation's brilliance isn't just in mitigating such pitfalls but in consistently elevating the customer's voice, turning feedback into actionable insights. But a word to the wise: automation is akin to wielding a double-edged sword. Its true potential is unlocked only... --- > Unlock efficiency & enhance satisfaction with Customer Service Automation. Discover its key benefits and real-world success stories. - Published: 2024-03-10 - Modified: 2024-08-05 - URL: https://yellow.ai/customer-service-automation/ - Categories: Customer Experience, Customer Service, Customer Support - Translation Priorities: Optional - Authors: anujaa.singh@yellow.ai Otomatisasi layanan pelanggan - Manfaat dan contoh Otomatisasi layanan pelanggan merevolusi bagaimana bisnis terlibat dengan pelanggan mereka. Perusahaan dapat menggunakan teknologi mutakhir seperti chatbot dan proses berbasis AI untuk meningkatkan pengalaman pengguna, memastikan penyampaian layanan yang konsisten, dan menyederhanakan operasi. Di pasar yang kompetitif saat ini, memahami dan menerapkan layanan pelanggan otomatis yang efektif sangat penting untuk pertumbuhan dan loyalitas pelanggan. Panduan ini menawarkan wawasan tentang keuntungan dan kepraktisan layanan pelanggan otomatis, menyoroti relevansinya untuk bisnis dari semua ukuran. Dapatkah bisnis mampu membuat pelanggan mereka menunggu di era digital di mana kecepatan adalah raja? Jawabannya adalah "tidak. " 90% konsumen cerdas saat ini menyukai kedekatan chatbot dan agen virtual. Ini bukan tren sekilas; itu standar baru. Baik Anda mengarahkan startup yang masih baru atau mengawasi raksasa multinasional, otomatisasi layanan pelanggan tidak lagi bersifat opsional. Dan ini bukan hanya tentang respons cepat; ini tentang mengkurasi pengalaman yang bertahan lama, yang beresonansi. Renungkan hal ini: 80% perusahaan progresif telah memanfaatkan atau menyusun strategi untuk menerapkan otomatisasi dalam cetak biru layanan pelanggan mereka. Namun, di tengah perjalanan transformatif ini, ada peringatan yang harus disampaikan. Laporan terbuka dari Accenture menyoroti bahwa 61% klien melambaikan tangan setelah satu pertemuan yang tidak memuaskan dengan suatu merek. Kecemerlangan otomatisasi tidak hanya dalam mengurangi jebakan seperti itu tetapi secara konsisten meningkatkan suara pelanggan, mengubah umpan balik menjadi wawasan yang dapat ditindaklanjuti. Tapi sepatah kata bijak: otomatisasi mirip dengan menggunakan pedang bermata dua. Potensi sebenarnya hanya akan terbuka jika dibangun di atas landasan perencanaan yang cermat, alat yang mahir,... --- > Support Indonesia with Komodo 7B, an enterprise-ready LLM built for localized customer service automation and multilingual AI support - Published: 2024-03-06 - Modified: 2025-05-09 - URL: https://yellow.ai/komodo-learn-more/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Diverse Languages, United Support Self-serve up to 90% of incoming queries in 11+ regional Indonesian languages to drive contextual, empathetic resolutions while reducing operational cost Scale your support operations to drive measurable business impact 90% Queries Self-served 60% Reduction in operational costs Multilingual Self Serve Automate customer support with human-like conversations in 11+ regional languages: Indonesian Banjarese Minangkabau Sundanese Acehnese Buginese Javanese Toba Batak Balinese Madurese Dayak Ngaju Lampungnese Indonesian Acehnese Balinese Banjarese Buginese Madurese Minangkabau Javanese Dayak Ngaju Sundanese Toba Batak Lampungnese Advanced Search and Summarization Utilize Komodo-7B to understand search queries put in regional languages, fetch relevant information and condense lengthy documents, articles, or customer inquiries into concise summaries, facilitating quicker understanding and response Colloquial Understanding Talk with customers the way they talk in day to day life. Whether it’s a mix of English and Regional Languages or specifically used slang terms, our LLM understands it all and responds effectively. Sentiment Analysis Trained on 8. 5B+ Indonesian tokens to understand tone and sentiment of customers in regional language and dynamically adapts responses to provide empathetic customer experiences --- > Komodo-7B, the first 7B-parameter LLM for Indonesia, offers human-like resolutions with multilingual support across 11+ regional languages. - Published: 2024-03-06 - Modified: 2025-06-11 - URL: https://yellow.ai/komodo-learn-more/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Diverse Languages, United Support Self-serve up to 90% of incoming queries in 11+ regional Indonesian languages to drive contextual, empathetic resolutions while reducing operational cost Scale your support operations to drive measurable business impact 90% Queries Self-served 60% Reduction in operational costs Multilingual Self Serve Automate customer support with human-like conversations in 11+ regional languages: Indonesian Banjarese Minangkabau Sundanese Acehnese Buginese Javanese Toba Batak Balinese Madurese Dayak Ngaju Lampungnese Indonesian Acehnese Balinese Banjarese Buginese Madurese Minangkabau Javanese Dayak Ngaju Sundanese Toba Batak Lampungnese Advanced Search and Summarization Utilize Komodo-7B to understand search queries put in regional languages, fetch relevant information and condense lengthy documents, articles, or customer inquiries into concise summaries, facilitating quicker understanding and response Colloquial Understanding Talk with customers the way they talk in day to day life. Whether it’s a mix of English and Regional Languages or specifically used slang terms, our LLM understands it all and responds effectively. Sentiment Analysis Trained on 8. 5B+ Indonesian tokens to understand tone and sentiment of customers in regional language and dynamically adapts responses to provide empathetic customer experiences --- > Discover the top 15 customer service software in 2024 to enhance support efficiency, boost satisfaction, and streamline operations for your business. - Published: 2024-02-29 - Modified: 2024-08-26 - URL: https://yellow.ai/customer-service-software/ - Categories: Customer Service, Customer Experience, Customer Support - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Customer service software has become indispensable for businesses aiming to excel in customer service, especially in the digital era where customers expect only excellence. From small, medium to large, every size of enterprise benefits by using it. This software streamlines support processes, enhances efficiency, and significantly improves customer satisfaction by providing robust tools and automation capabilities. As businesses strive to meet the soaring customers expectations, investing in advanced customer service solutions is no longer optional but essential. In this blog, we will evaluate the myriad benefits of customer service software, highlighting its transformative impact on customer support operations. We will outline critical considerations before investing, including key features, examine various categories, from helpdesk systems, live chat, automation tools to comprehensive knowledge base platforms. Stay hooked, as there is an in-depth review of the leading customer service software solutions available in 2024. This detailed guide equips you with the technical insights necessary to select the best customer service software for your business. What is customer service software?   Customer service software is a suite of digital tools designed to help businesses manage, track, and enhance customer interactions across multiple channels. This software streamlines communication between customers and service agents, enabling more efficient handling of support requests. It also aids in improving human agents productivity. By implementing customer support software, companies can leverage various resources to enhance their capacity for providing help, ensuring that every customer interaction is effectively managed and resolved. The customer service software market is booming, driven by rising... --- > In this blog, we will unfold the pivotal role of different types of customer service in cementing business success. - Published: 2024-02-26 - Modified: 2025-05-09 - URL: https://yellow.ai/customer-service-automation/types-of-customer-service/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary The types of customer service businesses provide, reflect their commitment to customer satisfaction and dedication to delivering outstanding customer service and value. Understanding that keeping customers happy is not just a goal but a business imperative, the need for an adept customer service team and different types of customer service is essential. A Salesforce study reveals that 79% of customers expect consistent interactions across various departments and to provide such consistent interactions it is a vital necessity for businesses to equip themselves with a comprehensive customer service toolkit. Such a toolkit empowers companies to offer a spectrum of top-notch customer services, meeting and exceeding the dynamic expectations of today's savvy consumers. Related must-reads: Customer service automation - A full guide Customer service software: How to select the best one Good customer service: Ways to deliver 10 Bad customer service examples (How to fix them) Top 10 types of customer service essential for today’s businesses In this blog, we will unfold the pivotal role of different types of customer service in cementing business success. We'll delve into how these services respond to customer needs and shape the essence of customer-business interactions. Here are the different types of customer services. Email support Live chat support Phone support Self-service support (FAQs and knowledge bases) AI-powered customer support: (AI-driven chatbots) Social media support Walk-in customer service departments Omnichannel customer support Interactive voice response (IVR) Customer-focused communities and forums What is customer service? Customer service is the assistance provided to customers in their entire... --- > In this blog, we will unfold the pivotal role of different types of customer service in cementing business success. - Published: 2024-02-26 - Modified: 2025-05-17 - URL: https://yellow.ai/customer-service-automation/types-of-customer-service/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Summary The types of customer service businesses provide, reflect their commitment to customer satisfaction and dedication to delivering outstanding customer service and value. Understanding that keeping customers happy is not just a goal but a business imperative, the need for an adept customer service team and different types of customer service is essential. A Salesforce study reveals that 79% of customers expect consistent interactions across various departments and to provide such consistent interactions it is a vital necessity for businesses to equip themselves with a comprehensive customer service toolkit. Such a toolkit empowers companies to offer a spectrum of top-notch customer services, meeting and exceeding the dynamic expectations of today's savvy consumers. Related must-reads: Customer service automation - A full guide Customer service software: How to select the best one Good customer service: Ways to deliver 10 Bad customer service examples (How to fix them) Top 10 types of customer service essential for today’s businesses In this blog, we will unfold the pivotal role of different types of customer service in cementing business success. We'll delve into how these services respond to customer needs and shape the essence of customer-business interactions. Here are the different types of customer services. Email support Live chat support Phone support Self-service support (FAQs and knowledge bases) AI-powered customer support: (AI-driven chatbots) Social media support Walk-in customer service departments Omnichannel customer support Interactive voice response (IVR) Customer-focused communities and forums What is customer service? Customer service is the assistance provided to customers in their entire... --- - Published: 2024-02-22 - Modified: 2024-02-23 - URL: https://yellow.ai/customer-service-automation-guide-to-transform-your-business-with-ai-in-2024/ - Translation Priorities: Optional - Authors: admin-yellow Customer Service Automation: Guide to Transform Your Business With AI in 2024 Learn how Generative AI is shifting the B2B landscape towards fully autonomous customer service automation in 2024 and beyond. Discover how top enterprises leveraged automation for improved efficiency and enhanced customer experiences. Download Ebook PANEL DISCUSSION Navigating 2024: Blueprint for enterprise customer service automation Why are businesses rushing to adopt generative AI for customer service? Join our expert trio of Rashid, Jessica & TJ, as they clear the fog and address how this technology is reshaping customer experiences and driving efficiency. https://youtu. be/-f1mPJE3w3c What you’ll gain from the guide: How to implement customer service automation in your company. What things to look out for while evaluating an automation solution. How a utility provider improved their agent efficiency and gained $3. 6M savings annually. How a retailer generated 16K+ leads with in-store-like, online customer experiences. How a BFSI firm cut OPEX costs by 51% while reducing customer support wait times. Download now --- > Discover essential Customer Service KPIs to track for improving support team efficiency and elevating the customer experience. Start enhancing today - Published: 2024-02-22 - Modified: 2025-05-09 - URL: https://yellow.ai/customer-service-automation/customer-service-kpi/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai The Ultimate Guide to Customer Service KPIs for Exceptional Support Customer service key performance indicators have emerged as significant gamechangers for businesses worldwide. The success or downfall of a business hinges on the depth of its connections with consumers. To ensure impactful customer service (CS) encounters, meticulous measurement of key performance indicators (KPIs) is imperative. This blog delves into unraveling your support strategy, enhancing customer satisfaction, and addressing pivotal CS KPIs. By vigilantly tracking these metrics, businesses can pinpoint areas for enhancement, ultimately optimizing their CS operations. Explore as we delve into critical examples of customer service KPIs like average resolution time, customer happiness score, and initial response time, providing insights on tracking and optimizing them for enhanced CS efficiency. Why are customer service KPIs important? Customer service KPIs are essential, providing insight into how businesses genuinely connect with customers. While a company may perceive its service as top-notch, 70% of consumers base choices on exceptional customer service. According to a report on client expectations, poor customer service costs companies billions in sales annually as customers switch brands. A 2022 survey said, 50% of U. S. customers think COVID-19 has made them prioritize customer service during brand selection. Metrics offer unbiased evaluations, highlighting success areas and improvement needs. https://www. youtube. com/watch? v=6Y0Sv_y5tjI Introducing customer service KPIs equips you with data analytics to make informed decisions, bridging gaps for significant and sustainable success. For support teams, meeting modern expectations is crucial in influencing buying decisions. One poor customer support experience can... --- > Discover essential Customer Service KPIs to track for improving support team efficiency and elevating the customer experience. Start enhancing today - Published: 2024-02-22 - Modified: 2024-04-17 - URL: https://yellow.ai/customer-service-automation/customer-service-kpi/ - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Panduan Utama KPI Layanan Pelanggan untuk Dukungan Luar Biasa Indikator kinerja utama layanan pelanggan telah muncul sebagai pengubah permainan yang signifikan bagi bisnis di seluruh dunia. Keberhasilan atau kegagalan suatu bisnis bergantung pada kedalaman hubungannya dengan konsumen. Untuk memastikan pertemuan layanan pelanggan (CS) yang berdampak, pengukuran indikator kinerja utama (KPI) yang cermat sangat penting. Blog ini menyelidiki cara mengungkap strategi dukungan Anda, meningkatkan kepuasan pelanggan, dan menangani KPI CS yang penting. Dengan memantau metrik ini secara cermat, bisnis dapat menentukan area yang perlu ditingkatkan, yang pada akhirnya mengoptimalkan operasi CS mereka. Jelajahi selagi kami mempelajari contoh-contoh penting KPI layanan pelanggan seperti waktu resolusi rata-rata, skor kepuasan pelanggan, dan waktu respons awal, yang memberikan wawasan tentang pelacakan dan pengoptimalannya untuk meningkatkan efisiensi CS. Mengapa KPI layanan pelanggan penting? KPI layanan pelanggan sangat penting karena memberikan wawasan tentang bagaimana bisnis benar-benar terhubung dengan pelanggan. Meskipun sebuah perusahaan mungkin menganggap layanannya sebagai yang terbaik, 70% konsumen mendasarkan pilihannya pada layanan pelanggan yang luar biasa. Menurut laporan tentang ekspektasi klien, layanan pelanggan yang buruk menyebabkan kerugian miliaran dolar bagi perusahaan dalam penjualan setiap tahunnya karena pelanggan berpindah merek. Survei tahun 2022 menyebutkan, 50% pelanggan AS menganggap COVID-19 telah membuat mereka memprioritaskan layanan pelanggan saat memilih merek. Metrik menawarkan evaluasi yang tidak memihak, menyoroti bidang keberhasilan dan kebutuhan perbaikan. Memperkenalkan KPI layanan pelanggan membekali Anda dengan analisis data untuk membuat keputusan yang tepat, menjembatani kesenjangan untuk mencapai kesuksesan yang signifikan dan berkelanjutan. Bagi tim pendukung, memenuhi ekspektasi modern sangatlah penting dalam memengaruhi keputusan pembelian. Satu... --- > Explore top-notch customer service solutions in the BPO industry. Enhance your customer experiences with our expert outsourcing services. Click to learn more. - Published: 2024-02-12 - Modified: 2024-08-04 - URL: https://yellow.ai/customer-service-automation/customer-service-in-bpo/ - Translation Priorities: Optional - Authors: anujaa.singh@yellow.ai Executive summary Exploring the intricate world of customer service within the Business Process Outsourcing (BPO) industry, this comprehensive blog explains its vital role in shaping business trajectories. We explore the essence of BPO customer support, decoding its methodologies and substantial impact on organizational growth. This blog navigates through the core of customer service in BPO, analyzing its structure, significance, and the decisive question for businesses: the necessity of BPO in their customer service strategy. This blog will provide businesses with insightful clarity on leveraging BPO services for amplifying customer relations. Envision a corporate scenario where every customer interaction is a journey of trust, satisfaction, and loyalty. It is the transformative power of customer service in the BPO sector. Today’s businesses are increasingly recognizing the indispensable role of BPOs in enhancing customer experience. When customer feedback can make or break a brand, mastering the nuances of BPO customer service is a strategic necessity for survival and growth. https://www. youtube. com/watch? v=6Y0Sv_y5tjI As we explore everything about BPO customer service, we find a landscape rich with opportunities and challenges. Here, every conversation is a chance to build lasting relationships and enhance brand loyalty. With studies showing that 70% of customer journeys are defined by how the customer feels they are being treated, the role of BPOs in shaping these experiences becomes clear. This blog aims to elucidate customer service in BPO and also to guide businesses in recognizing its value and deciding if it aligns with their strategic goals. Read on as... --- --- ## Posts - Published: 2024-10-18 - Modified: 2024-10-21 - URL: https://yellow.ai/conversational/voice-ai-reimagined-ultra-fast-human-like-interactions-powered-by-voicex/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: pritika.ramani@yellow.ai Many existing voice AI agents struggle to deliver a seamless customer experience. They often fall into one of three categories: Robotic and Unnatural: Their voices sound monotonous and lack human-like inflection, creating a disengaging experience. Limited Conversational Skills: They struggle to understand context and navigate complex queries, leading to dead ends and frustration. Slow and Inflexible: Long response times and tedious menu systems make interacting with the system cumbersome and inefficient. Large Language Models (LLMs) offer a promising solution, enabling dynamic conversations in natural language. However, overcoming latency issues and building true voice intelligence for real-time interaction remain significant challenges. Introducing VoiceX: The Future of Voice AI is Here Yellow. ai's groundbreaking VoiceX platform addresses these limitations head-on, powered by cutting-edge LLM technology and optimized for ultra-low latency (~1. 3 seconds). VoiceX delivers a superior user experience through several key features: Back-Channeling for a More Engaging Experience: VoiceX goes beyond just providing answers. It acknowledges user questions, empathizes with concerns, and encourages further interaction, fostering a more dynamic and engaging conversation. Seamless Multi-Turn Conversations: Ask complex questions, clarify details, and receive consistently accurate answers throughout your interaction. VoiceX agents seamlessly adapt to diverse use cases, keeping the conversation flowing naturally, just like a human agent would. Enhanced Voice Intelligence for complex requests: Engage with intelligent agents that understand your needs and respond with contextually relevant information. Our VoiceX agents capture alphanumeric inputs and leverage contextual awareness to ensure responses are accurate and relevant to your specific needs. Lifelike Voices for... --- - Published: 2023-06-16 - Modified: 2023-10-09 - URL: https://yellow.ai/product-feature-id/equip-your-support-team-with-generative-ai-powered-inbox/ - Categories: Product Feature - Authors: yellow@yellow.ai Peluncuran YellowG, platform otomasi percakapan pertama di industri yang didukung oleh AI generatif, merupakan pencapaian penting dalam bidang AI percakapan. Ini menandai standar baru untuk otomasi, memberikan interaksi yang sangat akurat dan mirip manusia. Namun, untuk beberapa kasus yang lebih kompleks, pelanggan masih lebih memilih berbicara dengan agen manusia. Untuk benar-benar mengubah pengalaman pelanggan, YellowG melampaui kemampuan percakapan otonomi dengan agen AI Dinamis. Di blog ini, kita akan mempelajari bagaimana modul Inbox platform memanfaatkan AI generatif untuk membantu agen dukungan menyediakan dukungan pelanggan yang cepat, efektif, dan bertaraf dunia. Tantangan yang dihadapi oleh pusat kontak Mengoptimalkan operasi dukungan – Pusat kontak perlu menyelesaikan volume pertanyaan pelanggan yang lebih besar, dengan cepat dan efektif tanpa menambah biaya tambahan untuk perekrutan dan orientasi. Memberikan solusi yang personal – Pelanggan mengharapkan agen memiliki akses ke informasi yang relevan dengan pertanyaan mereka, misalnya, transaksi sebelumnya, tiket sebelumnya, dll. untuk mendapatkan solusi yang lebih kontekstual. Pelacakan kinerja – Perlu memantau kinerja dan produktivitas agen dengan wawasan real-time, analitik, dan lainnya untuk terus meningkatkan pengalaman pelanggan. Merevolusi operasi pusat kontak dengan Inbox Dengan memanfaatkan AI Generatif, Inbox – meja bantuan dukungan pelanggan omni-channel dari Yellow. ai memberdayakan agen Anda untuk memberikan solusi yang personal dan akurat, membuka potensi mereka untuk secara konsisten meningkatkan kinerja dan produktivitas mereka. Dibangun di atas arsitektur multi-LLM, berikut adalah berbagai cara Inbox memanfaatkan AI Generatif: Saran respons – Saran respons kaleng yang didukung oleh AI kepada agen sehingga mereka dapat memberikan respons lebih cepat dan menangani lebih banyak pertanyaan dengan efektif.... --- > Muchas empresas utilizan una simple hoja de evaluación para medir el desempeño de sus empleados, sin saber el gran error que cometen. - Published: 2022-09-29 - Modified: 2022-09-29 - URL: https://yellow.ai/es/recursos-humanos/la-inteligencia-artificial-y-la-gestion-del-rendimiento-de-los-empleados/ - Categories: Recursos Humanos - Tags: Comunicación Omnicanal, Experiencia del Empleado EX, AI para RH, Chatbots para Recursos Humanos, Gestión del Desempeño de los Empleados - Translation Priorities: Optional - Authors: hispana@yellow.ai A pesar de los avances tecnológicos, muchas organizaciones continúan utilizando una hoja de evaluación para medir el desempeño de sus empleados, en lugar de usar un método y un sistema específicos para registrar el impacto real del trabajo de los colaboradores en el crecimiento de la empresa. El uso tan popular de la hoja de evaluación y la tradicional revisión anual sesgan el verdadero objetivo del proceso, porque se requiere que los Gerentes –una vez al año- asignen un valor numérico al desempeño del empleado. Las organizaciones olvidan que esta asignación numérica está basada en las opiniones subjetivas y juicios de valor de una sola persona –el Gerente-, lo que afecta la confiabilidad de la evaluación. Por lo tanto, hablamos de un proceso que no es objetivo. La gestión del desempeño es una acción estratégica ligada a la rentabilidad, que va más allá de una revisión anual con asignación numérica, así como del registro de la hora de entrada del colaborador –con huella digital- y de descontarle el día por sumar 3 retardos. Si tu equipo de Recursos Humanos piensa que controlar la hora de entrada y proporcionar un castigo cuando no se cumple forma parte de gestionar el talento, nos enfrentamos a un departamento ineficiente. ¿Por qué invertir tanto en equipos de registro electrónico de huella digital y no en Inteligencia Artificial para conocer el impacto real del trabajo del colaborador en los objetivos empresariales? Averigua en este blog cuál es el rol de la AI en la gestión... --- > Implementar un chatbot para interactuar con los clientes es uno de los elementos clave para incrementar el volumen de ventas en el eCommerce. - Published: 2022-09-29 - Modified: 2022-09-29 - URL: https://yellow.ai/es/retail-2/ai-conversacional-en-el-sector-de-retail-tan-simple-como-un-chat/ - Categories: Retail - Tags: AI Conversacional, Experiencia del Cliente CX, Asistente Virtual Inteligente, Retail, Comercio Conversacional, Chatbot para Retail - Translation Priorities: Optional - Authors: hispana@yellow.ai Con el auge del comercio electrónico, uno de los elementos clave para incrementar el volumen de ventas, además del precio y la calidad de los productos, es proveer atención personalizada durante el proceso de compras. Algo tan simple como implementar un chatbot para interactuar con el futuro comprador. Pero no cualquier bot, hablamos de un Asistente Virtual Inteligente impulsado por AI Conversacional capaz de proveer importantes beneficios para tu tienda virtual, tales como: Ofrecer experiencias de compra personalizadasIncrementar el ROIMejorar la satisfacción del cliente y lograr su lealtadAumentar la productividad y eficiencia de los agentes de atención al clienteFacilitar el proceso de compra mediante pagos inteligentes sin cajero AI Conversacional en el sector retail: tan simple como un chat AI Conversacional y la personalización de experiencias El secreto del éxito de la AI Conversacional en las tiendas virtuales radica en su capacidad por establecer conversaciones con los usuarios –similares a las humanas- que, en un corto plazo, te permitirá crear experiencias personalizadas. En esta interacción, el Asistente Virtual Conversacional puede descubrir algunos hábitos de compra y empezar a registrar un histórico de información sobre el comportamiento del usuario y sus patrones de consumo, cuyo posterior análisis le facilitará a tu empresa implementar la personalización en la atención al cliente. De acuerdo con Yellow. ai, entre los beneficios de proporcionar experiencias personalizadas a los usuarios en las plataformas digitales destacan dos: Incremento del 25% en la reducción de carritos abandonados Aumento del 25% en los ingresos anuales Estos datos convierten a... --- > Los chatbots para Recursos Humanos son útiles para optimizar el reclutamiento, la capacitación, la gestión del desempeño y más. - Published: 2022-08-18 - Modified: 2022-09-29 - URL: https://yellow.ai/es/recursos-humanos/chatbots-para-recursos-humanos/ - Categories: Recursos Humanos - Tags: AI Conversacional, Experiencia del Empleado EX - Translation Priorities: Optional - Authors: hispana@yellow.ai Los chatbots para Recursos Humanos son una excelente herramienta para optimizar las operaciones del área, tales como: reclutamiento, incorporación, capacitación, gestión del desempeño y manejo de actividades administrativas, entre otras tareas cotidianas. Son muy útiles también como punto de contacto para candidatos, pues ayudan a dar seguimiento a los múltiples procesos de selección y, para los empleados existentes, son un excelente soporte para brindar respuestas oportunas a las consultas sobre procesos de recursos humanos, políticas de la empresa o pago de nómina. ¿Por qué tienen una demanda explosiva en 2022? La gran demanda se debe a la evolución tecnológica que ha permitido mejorar la productividad y eficiencia del departamento de Recursos Humanos, uno de los más importantes y estratégicos para las organizaciones. Éste es el responsable de atraer y retener al capital humano, así como de crear y mantener una cultura corporativa orientada al crecimiento del personal y a la rentabilidad de la empresa. Yellow. ai denomina a los chatbots para Recursos Humanos, como Asistentes Digitales Inteligentes (AVI), pues cuentan con el respaldo de la tecnología de Inteligencia Artificial, Procesamiento del Lenguaje Natural (PLN) y Aprendizaje Automático (Machine Learning) para automatizar las operaciones del área. AI Conversacional para Recursos Humanos Ventajas de un chatbot para Recursos Humanos Atención oportuna a los empleados 24x7. Un Asistente Digital Inteligente atiende las consultas de los empleados de todo el mundo, sin importar el horario ni el idioma, pues es multilingüe y está disponible los 365 días del año. Los empleados pueden resolver sus dudas... --- > Cómo un chatbot te ayuda a identificar los sentimientos de tus clientes por tu empresa. Entérate aquí cómo realizar un análisis automatizado. - Published: 2022-08-18 - Modified: 2022-09-29 - URL: https://yellow.ai/es/conversational-commerce/que-sentimientos-tiene-el-cliente-por-tu-empresa/ - Categories: Conversational Commerce - Tags: AI Conversacional, Experiencia del Cliente CX, Automatización CX - Translation Priorities: Optional - Authors: hispana@yellow.ai Sin clientes no existen las empresas. Simplemente porque no hay ventas. Pero ¿qué motiva la falta de clientes? Sin duda alguna existen varios aspectos a analizar, pero para hacerlo más simple tomemos en cuenta sólo 2 variables: el producto o servicio y la atención al cliente.   ¿Alguna vez te has preguntado sobre el nivel de calidad y utilidad de tu producto o servicio? Si todo marcha bien en esta variable, entonces debes indagar sobre el grado de satisfacción que tienen tus clientes con respecto a la atención postventa que reciben. ¿Están satisfechos y felices de ser tus clientes? ¿Conoces la opinión que tienen tus clientes sobre tu empresa? ¿Te has interesado en traspasar las fronteras de la opinión de tus clientes y descubrir el tipo de emociones que tu compañía les genera?   ¿Sabías que un chatbot te puede ayudar a identificar los sentimientos de tus clientes? ¡Entérate cómo! Análisis del sentimiento del cliente Empecemos por definir este concepto. El análisis del sentimiento del cliente es el estudio de las diferentes emociones que experimenta un usuario cuando interactúa con tu empresa y la opinión que se genera sobre los productos o servicios y su experiencia total del cliente (CX). Se trata de un análisis automatizado basado en varios algoritmos, así como en el procesamiento de datos en formato de texto utilizando Inteligencia Artificial. Procesamiento del Lenguaje Natural y Aprendizaje Automático que facilitan la comprensión de frases completas. Enfoque basado en Aprendizaje Automático En la práctica, es una métrica –también... --- > Si estás perdiendo clientes debido al mal servicio que ofreces, averigua aquí cómo retener clientes usando la AI Conversacional. - Published: 2022-08-18 - Modified: 2022-08-25 - URL: https://yellow.ai/es/conversational-commerce/ai-conversacional-para-la-retencion-de-clientes/ - Categories: Conversational Commerce - Tags: AI Conversacional, Experiencia del Cliente CX, Chatbots para Identificar Leads, Chatbots para Retener Clientes - Translation Priorities: Optional Para la gran mayoría de las empresas es difícil admitirlo, pero deben hacerlo: están perdiendo clientes debido al mal servicio de atención postventa que ofrecen. ¿Acaso desconocen que es más caro adquirir un nuevo cliente que retenerlo? Pues ahora ya lo saben. La adquisición de nuevos clientes puede llegar a ser un proceso largo y complejo, que involucra actividades de publicidad y mercadotecnia, así como personal experto en estas áreas y un equipo comercial eficiente. No hay que olvidar tener un presupuesto fijo destinado específicamente para la captación de prospectos calificados y cierre de ventas. Bajo este panorama, si tu empresa no cuenta con un proceso eficiente para generar demanda y reponer los clientes que pierde, es momento de analizar cómo está funcionando el área de Atención a Clientes y la Experiencia del Cliente (CX) que están ofreciendo. Averigua en este blog cómo puedes mejorar la calidad del servicio postventa mediante el uso de la tecnología de Inteligencia Artificial Conversacional. La mala atención al cliente y su impacto en la rentabilidad. De acuerdo con recientes investigaciones de Yellow. ai, el 91% de los consumidores que recibieron un mal servicio al cliente tiende a irse sin previo aviso, es decir, no están dispuestos a tolerar una mala atención dos veces, y el 40% habla negativamente de la marca, lo que perjudica su imagen y reputación. Usuarios con un Servicio al Cliente deficiente Por qué implementar AI Conversacional ahora Una de las soluciones tecnológicas que ha tenido mayor aceptación a nivel empresarial... --- > Obtén un robot listo para trabajar en minutos, en lugar de meses gracias a DynamicNLP con tecnología de entrenamiento cero. - Published: 2022-08-18 - Modified: 2022-11-28 - URL: https://yellow.ai/es/nlp-2/yellow-ai-lanza-dynamicnlp-configura-y-entrena-un-chatbot-en-minutos/ - Categories: NLP - Tags: Procesamiento del Lenguaje Natural, PLN, AI Conversacional, NLP - Translation Priorities: Optional Yellow. ai anunció el lanzamiento de DynamicNLP ™, la primera solución tecnológica que reduce el tiempo de configuración y entrenamiento de un chatbot conversacional de meses a minutos y brinda hasta un 97% de precisión en la identificación de la intención del usuario. DynamicNLP ™ suprime totalmente la necesidad de entrenar el modelo de NLP (Natural Language Processing), razón por la cual, las empresa podrán tener un robot listo para empezar a trabajar en cuestión de minutos, en lugar de esperar meses. Desafíos de la AI Conversacional Para las empresas, la implementación de una plataforma de AI Conversacional no es un juego. Representa una de las iniciativas estratégicas de mayor transcendencia para elevar la rentabilidad a través de mejorar la experiencia de atención al cliente. Al mismo tiempo, constituye una evolución tecnológica que exige una adaptación rápida para conocer la plataforma y aprovechar todas las ventajas que ofrece. Para ello, se requiere invertir uno de los recursos no renovables más importantes de toda la vida: el tiempo. La AI Conversacional demanda enfrentar un largo, complejo y lento proceso de entrenamiento del modelo NLP para estar en condiciones de crear conversaciones similares a las humanas. Además del entrenamiento, la AI Conversacional plantea dos desafíos más: la configuración y el mantenimiento. Según una encuesta realizada por Deloitte, son estos los factores que limitan la implementación de robots inteligentes en las organizaciones. Y es precisamente en este punto, donde DynamicNLP™ de Yellow. ai se destaca por simplificar la implementación y puesta en marcha... --- > No es lo mismo un chatbot que un Agente Digital Inteligente impulsado por la tecnología de Inteligencia Artificial Conversacional. - Published: 2022-08-12 - Modified: 2022-11-28 - URL: https://yellow.ai/es/conversational-commerce/chatbots-o-ai-conversacional-en-cual-invierto/ - Categories: Conversational Commerce - Tags: Procesamiento del Lenguaje Natural, PLN, AI Conversacional, Automatización CX, Asistente Virtual Inteligente - Translation Priorities: Optional - Authors: hispana@yellow.ai Debido a su amplia popularidad, el término chatbot se utiliza indistintamente cuando se habla de un bot diseñado para interactuar con un usuario mediante voz o texto. Sin embargo, si se desea invertir en automatizar los procesos de atención al cliente, resulta imprescindible conocer las diferencias entre un chatbot básico y uno basado en la tecnología de Inteligencia Artificial Conversacional. ¡No te detengas aquí! Sigue leyendo y descubre en qué se distinguen. Esta información te será de gran utilidad si tu empresa ha tomado la decisión de invertir en optimizar la experiencia del cliente. La frustración, principal diferenciador Una de las principales diferencias entre un bot básico y uno impulsado por AI Conversacional es su capacidad para entender claramente lo que los usuarios preguntan o desean solucionar. Para comprender lo anterior, debemos regresar a lo básico y responder ¿qué es un chatbot? Un chatbot es un software diseñado para interactuar con los usuarios a través de mensajes de texto. Utilizan la tecnología PLN (Procesamiento del Lenguaje Natural) y funcionan mediante el uso de reglas o secuencias para comprender una consulta y responder de forma coherente. Esto los convierte en herramientas muy útiles para atender preguntas frecuentes y realizar tareas repetitivas. Sin embargo, este tipo de bots carecen de la capacidad técnica para descifrar y entender el contexto en que se da una consulta, queja o sugerencia, razón por la cual, la mayoría de los usuarios prefieren la asistencia de un agente humano.   La AI Conversacional, por su parte, permite... --- > Conoce cómo los chatbots y el Inbound Marketing son capaces de potenciar la identificación y calificación de Leads. - Published: 2022-08-12 - Modified: 2022-09-29 - URL: https://yellow.ai/es/omnicanal/12-consejos-para-construir-chatbots-de-generacion-de-leads-altamente-efectivos/ - Categories: Omnicanal - Tags: Procesamiento del Lenguaje Natural, AI Conversacional, Chatbots para Empresas, Generación de Demanda, Chatbots para Identificar Leads - Translation Priorities: Optional - Authors: hispana@yellow.ai Aunque el concepto del Inbound Marketing está muy bien posicionado y supone ser una metodología muy eficaz para la captación de leads, lo cierto es que ésta ha demostrado su eficacia en el mercado B2C, porque las empresas B2B continúan en un proceso de aprendizaje para descubrir la mejor forma de integrar esta estrategia, basada enteramente en la creación de contenido, y obtener el máximo beneficio en términos de generación de demanda. Los principales obstáculos que deben vencer los ejecutivos de mercadotecnia B2B con esta metodología son dos: Lograr que la audiencia se interese por el contenido generado; 2. Recopilar datos de calidad que permitan dar un seguimiento a los prospectos y poder calificarlos en función de un determinado puntaje. A mayor puntaje -derivado de la interacción que el lead tenga con el contenido- mayor será la posibilidad de convertirlo en cliente. Pero ¿qué tiene que ver la metodología Inbound Marketing con los chatbots? Pues que los chatbots, nombrados también por Yellow. ai como Asistentes Virtuales Inteligentes, representan una importante herramienta para enfrentar con éxito los desafíos que supone el Inbound Marketing. Sigue leyendo y entérate cómo optimizar la captación de leads B2B mediante la construcción de chatbots impulsados por la Inteligencia Artificial (AI) y el Procesamiento del Lenguaje Natural (PLN). Chatbot para identificar prospectos Para captar leads B2B no hablamos de un chatbot cualquiera. Nos referimos a un Asistente Virtual Inteligente de AI Conversacional diseñado y construido para generar demanda. En términos generales, este tipo de asistentes han demostrado... --- > Descubre cómo conseguir más clientes en menos tiempo automatizando la CX con la ayuda de chatbots impulsados por Inteligencia Artificial. - Published: 2022-08-12 - Modified: 2022-09-29 - URL: https://yellow.ai/es/conversational-commerce/acortar-el-ciclo-de-ventas-automatizando-la-experiencia-del-cliente/ - Categories: Conversational Commerce - Tags: Experiencia del Cliente CX, Automatización CX - Translation Priorities: Optional - Authors: hispana@yellow.ai La base del éxito y la rentabilidad de toda empresa son las ventas. Sin éstas no hay negocio. Teniendo esto en mente, las organizaciones buscan, cada día más, hacer más con menos, pero Yellow. ai te propone lo siguiente: conseguir más clientes en menos tiempo a través de la automatización de la experiencia del cliente con la ayuda de chatbots impulsados por Inteligencia Artificial. Las empresas que han decidido automatizar este proceso mencionan que han experimentado un aumento del 110% en prospectos calificados y un aumento del 94% en las conversiones en comparación con el año anterior, de acuerdo con una encuesta de IT Brief. En cuanto a la efectividad de las ventas, los resultados de esta encuesta indicaron que las empresas B2B y B2C incrementaron, en promedio, un 109 por ciento. Estos porcentajes son tentadores ¿cierto? Sigue leyendo y entérate cómo conseguir más clientes en menos tiempo con el apoyo de la Inteligencia Artificial Conversacional y descubre la forma de automatizar un proceso que va más allá del Servicio al Cliente. Automatizar la Experiencia del Cliente ¿Cuál es ese proceso que va más allá del Servicio al Cliente? Nos referimos a la Experiencia del Cliente. Se trata de la forma que una compañía se relaciona con sus clientes en todas las etapas del ciclo de vida; cómo lo trata, cómo lo atiende, cómo soluciona sus problemas, cómo se interesa en él y cómo escucha -si es que escucha- las inquietudes con la marca. En otras palabras, es la suma... --- > La AI Conversacional facilita crear relaciones duraderas con los clientes al interactuar con ellos de forma fácil, amigable, relevante y oportuna. - Published: 2022-08-12 - Modified: 2022-08-25 - URL: https://yellow.ai/es/conversational-commerce/como-aumentar-el-compromiso-del-cliente-con-ai-conversacional/ - Categories: Conversational Commerce - Tags: AI Conversacional, Experiencia del Cliente CX - Translation Priorities: Optional La captación de nuevos clientes es indispensable, pero la conservación de éstos y de su confianza en la marca resultan esenciales para continuar en el mercado, pues es más fácil y 60% más económico venderle a un cliente cautivo, que concretar una nueva venta. Por esta razón, las empresas, además de vender, están enfocadas en crear estrategias eficaces de retención de clientes para mantener un nivel de rentabilidad óptimo. Sin embargo, forjar la lealtad y el compromiso de los consumidores no es tarea fácil. Hoy en día, se requiere de la creación de toda una estructura de atención enfocada, precisamente, en cubrir las necesidades del cliente, en trabajar para él y no para el beneficio de la organización. ¿Suena muy utópico? Pues sí, pero esta nueva perspectiva forma parte de la cadena evolutiva de una compañía, frente al número, cada vez mayor, de competidores, productos y servicios, en un escenario donde los diferenciadores parecen diluirse o no existir. Así que no hay más remedio que evolucionar y centrar nuestros esfuerzos comerciales en conocer más a nuestros clientes para anticiparnos a sus necesidades, quejas, inquietudes y deseos, con el objetivo de generar experiencias personalizadas para ganarnos su confianza, compromiso y lealtad. ¿Listos? Yellow. ai te compartirá en este blog la forma en que un Agente Virtual Inteligente impulsado por AI Conversacional te ayudará a lograr esta tarea con éxito. Al cliente lo que quiera Lograr el compromiso del cliente se refiere a conseguir que éste participe activamente con la marca; a... --- > Un Asistente Virtual Inteligente de Voz ofrece nuevas funciones para fomentar la interacción con el usuario. - Published: 2022-08-12 - Modified: 2022-08-25 - URL: https://yellow.ai/es/conversational-commerce/7-razones-para-invertir-en-un-asistente-virtual-inteligente-de-voz/ - Categories: Conversational Commerce - Tags: AI Conversacional, Experiencia del Cliente CX, Asistente Virtual Inteligente - Translation Priorities: Optional El chatbot de voz no es algo nuevo, pero sí es algo mejor. Algo mucho más revolucionado. No es nuevo, porque todos conocemos -y hemos sido víctimas- de los tradicionales sistemas IVR (Interactive Voice Response o Respuesta de Voz Interactiva), cuya misión era atender las llamadas utilizando un modelo de autoservicio y un menú básico. El objetivo era identificar rápidamente la consulta del usuario y enrutar la llamada al área correspondiente de forma automática para disminuir la cantidad y el costo de las interacciones entre clientes y agentes telefónicos. Sin embargo, los sistemas IVR tradicionales no cuentan con capacidades de Inteligencia Artificial y tampoco saben identificar ni responder al error humano. Pero, la buena noticia es que esta tecnología ¡ha evolucionado y revolucionado los canales de comunicación de marca! Sigue leyendo y entérate por qué debes formar parte de esta gran revolución tecnológica y conoce las 7 razones para invertir en un Asistente Virtual Inteligente de Voz. ¡Hola Alexa! ¡Buenos días, Google! Estos saludos tan familiares hoy en día son una evidencia clara y contundente de la nueva era que estamos viviendo. Yellow. ai la denomina: “La Era de la Voz” y no se trata de una tendencia, sino del principal motor del comercio electrónico habilitado por voz, cuyo valor económico se estima en más de $80 mmdd por año a partir del 2023. El uso de bots de texto y voz basados en AI para mejorar la experiencia del cliente, forma parte de las prioridades de inversión de las... --- > Así como el email desplazó a los mensajes SMS, se prevé que WhatsApp sustituya la comunicación por correo electrónico, para dar lugar a las notificaciones. Aprende más en 3 minutos. - Published: 2022-08-11 - Modified: 2022-12-07 - URL: https://yellow.ai/es/whatsapp-business/guia-rapida-sobre-las-notificaciones-de-whatsapp/ - Categories: Whatsapp Business - Tags: WhatsApp Business, API de WhatsApp - Translation Priorities: Optional Es indiscutible que el uso de WhatsApp para comunicarnos ha desplazado al correo electrónico, como en su momento lo hizo con los mensajes SMS ¿los recuerdan? Lo de hoy son las notificaciones de WhatsApp para mantener el contacto con los clientes y crear relaciones a largo plazo que beneficien la rentabilidad de las empresas, pero ¿sabes qué son las notificaciones y cómo usarlas? Sigue leyendo y entérate en 3 minutos de lo más sobresaliente de este tema, el cual no puede ser más actual y útil para mejorar la experiencia del cliente. Notificaciones de WhatsApp: objetivo, tipos y relevancia El objetivo de las notificaciones es enviar información oportuna y de interés para los clientes y pueden ser de los siguientes tipos: Recordatorios Actualizaciones de cuentas Alertas sobre la entrega de pedidos, devoluciones y pagos, entre otros. Lo más importante de las notificaciones son las condiciones que establece WhatsApp para enviarlas y el correcto uso de las plantillas de mensajes. El paso a paso para enviar las notificaciones de WhatsApp  Contar con la API de WhatsApp Business para acceder a la funcionalidad de las plantillas de mensajes. Cumplir los lineamientos de la Ley de Protección de Datos. En este punto, es importante recordar que las empresas en México no pueden enviar mensajes sin que los clientes hayan aceptado recibir cualquier tipo de comunicación por parte de las marcas. Para el envío de notificaciones de WhatsApp, las organizaciones requieren que sus clientes sean los que inicien una conversación; a partir de ahí,... --- > Un chatbot inteligente ayuda a las empresas a ofrecer una atención rápida y eficiente en todas las plataformas de interacción digital, desde el chat o formulario de la página web, hasta las redes sociales, registrando la solicitud inicial, manteniendo el contexto y la experiencia agradable para el cliente. - Published: 2022-08-11 - Modified: 2022-08-12 - URL: https://yellow.ai/es/whatsapp-business/como-ayuda-a-tu-empresa-un-chatbot-de-whatsapp/ - Categories: Whatsapp Business - Tags: Chatbot para Empresas, WhatsApp Business, Chatbot para WhatsApp - Translation Priorities: Optional Una atención rápida y eficiente mediante un canal de comunicación bidireccional, en su idioma y en tiempo real dejó de ser una tendencia para convertirse en la principal exigencia de los consumidores hacia las empresas actualmente. El reto ahora es gestionar la comunicación con el cliente en todas las plataformas de interacción digital, desde el chat de la página web, hasta las redes sociales, registrando la solicitud inicial y manteniendo el contexto y la experiencia. La API de WhatsApp Business se presenta como una alternativa para satisfacer esta necesidad y proporcionar una experiencia de atención integrada en todos los canales de automatización de texto que las organizaciones deseen implementar. Experiencia efectivamente multicanal ¿Sabías que WhatsApp tiene, aproximadamente, 2,000 millones de usuarios en 180 países, de los cuales 450 millones están activos todos los días? Sin duda alguna, se trata de una aplicación que alberga una importante comunidad de usuarios con quienes tu empresa puede conectarse de una forma simple y ágil. Pero una cuenta personal de WhatsApp no cumple estas grandes expectativas; se requiere la API de WhatsApp Business, cuyas funcionalidades permiten implementar una estrategia omnicanal. Hablamos de: Mensajes de texto con formato. Mensajes multimedia que integran audio, video, documentos, imágenes y stickers. Mensajes de contacto y ubicación. Mensajes de Grupo. Plantillas de mensajes multimedia. Plantillas de mensajes interactivos.   Esta última funcionalidad -plantillas de mensajes interactivos- es una de las novedades de la aplicación y está orientada para crear experiencias interactivas que dirigirán al cliente a realizar una acción... --- > El secreto de una estrategia omnicanal es saber integrar todos los canales de comunicación para que el usuario experimente una sensación de continuidad en todo el proceso de compra. - Published: 2022-07-29 - Modified: 2022-09-29 - URL: https://yellow.ai/es/omnicanal/servicio-al-cliente-omnicanal/ - Categories: Omnicanal - Tags: Inteligencia Artificial, Aprendizaje Automático, Comunicación Omnicanal - Translation Priorities: Optional - Authors: hispana@yellow.ai No se trata de tener diferentes canales de comunicación, sino de saber integrarlos para que el consumidor experimente una agradable sensación de continuidad en todo su proceso de compra, desde el contacto inicial, hasta la entrega del producto y atención postventa. A esta práctica se le conoce como atención omnicanal y su objetivo es ayudar al usuario a cambiar de un canal a otro, ya sea digital o tradicional como el teléfono, sin perder la continuidad en la comunicación y garantizar una experiencia personalizada. ¿Cómo es posible esto? En este blog descubrirás cómo evolucionar del modelo tradicional de atención al cliente multicanal hacia una estrategia omnicanal eficiente y rentable para tu empresa, además de conocer las diferencias entre sí. Servicio al cliente multicanal y omnicanal ¿qué los distingue? El modelo multicanal dispone de dos o más canales de atención, entre digitales y tradicionales, para que los clientes seleccionen el de su preferencia e interactúen con la marca libremente, pero sin continuidad. Es decir, en cada punto de contacto deben explicar una y otra vez su queja o su requerimiento a cada representante de servicio que los atienda. El modelo omnicanal, por su parte, garantiza una continuidad en los mensajes y en la atención al cliente, debido a la integración de todos sus canales, desde el teléfono, hasta el correo electrónico, las redes sociales, el chat de la página web y el WhatsApp. El servicio multicanal se enfoca en tener múltiples canales que funcionan de forma independiente, y el omnicanal apunta hacia una... --- > Con la API de WhatsApp Business podrás comunicarte con clientes de todo el mundo. Yellow.ai te lleva de la mano para darte la seguridad que necesitas - Published: 2022-07-29 - Modified: 2022-08-05 - URL: https://yellow.ai/es/whatsapp-business/api-de-whatsapp-business/ - Categories: Whatsapp Business - Tags: Chatbot Inteligente, API de WhatsApp, Chatbot para WhatsApp - Translation Priorities: Optional Después de analizarlo, has tomado la decisión de implementar la API de WhatsApp Business para poder comunicarte con clientes de todo el mundo a través de la aplicación más popular de mensajería, pero aún te agobian los aspectos técnicos, su configuración y su funcionamiento. Yellow. ai te lleva de la mano para darte la seguridad que necesitas. Aquí encontrarás desde la definición de la herramienta para saber qué es exactamente, las razones principales para implementarla y los dos pasos esenciales de configuración. ¡Vamos! API de WhatsApp Business ¿qué es? El término API se refiere a Application Programming Interface. En español significa Interfaz de Programación de Aplicaciones y es el puente que utilizan los sistemas y aplicaciones para integrarse y comunicarse entre sí. En otras palabras, una API establece cómo un software interactúa con otro. Bajo este concepto, la API de WhatsApp Business permite a las empresas enviar, recibir y responder mensajes de WhatsApp a través de su integración con alguna otra plataforma, por ejemplo, un CRM. Si la API de WhatsApp Business es sólo una interfaz o un puente, y deseamos utilizarla para crear un nuevo canal de comunicación con nuestros clientes, es necesario tener un panel de control que es proporcionado por los proveedores autorizados de WhatsApp Business API, como Yellow. ai. Por qué debería usar la API de WhatsApp Business en mi empresa Descubramos algunas de las razones para utilizarla: WhatsApp tiene alrededor de 2,000 millones de usuarios en 180 países, de los cuales, 450 millones están activos todos los días.... --- > Conoce el funcionamiento de las plantillas de mensajes para no equivocarte, pues la aprobación de WhatsApp es clave. - Published: 2022-07-27 - Modified: 2022-08-05 - URL: https://yellow.ai/es/whatsapp-business/como-usar-las-plantillas-de-mensajes-de-whatsapp/ - Categories: Whatsapp Business - Tags: WhatsApp Business, API de WhatsApp - Translation Priorities: Optional En un mundo tan saturado de información, la API de WhatsApp Business es una de las opciones con mayor aceptación en el sector corporativo para mejorar la experiencia del cliente. Y es que esta herramienta nos permite automatizar la comunicación con nuestros clientes y prospectos, y crear una atmósfera de atención personalizada, rápida y eficaz. Sin embargo, es necesario conocer los atributos que hacen de la API de WhatsApp Business un motor para impulsar una conversación fluida entre las marcas y los consumidores. Nos referimos a las plantillas de mensajes de WhatsApp. Quédate en este blog y aprende lo más relevante de esta funcionalidad, pues de su entendimiento y buen uso dependerá el éxito de tus futuras campañas de notificaciones. ¿Por qué son tan importantes las plantillas de mensajes de WhatsApp? Es importante conocer a detalle el propósito y funcionamiento de las plantillas, porque están sujetas a la aprobación de WhatsApp para poder enviarlas a la audiencia objetivo. Las plantillas son formatos predefinidos para crear mensajes estructurados, con el objetivo de automatizar la experiencia conversacional y establecer un flujo de información ágil entre marcas, clientes y prospectos. La aprobación por parte de WhatsApp deriva de su interés por garantizar la privacidad de sus clientes, y también su tranquilidad, ya que no está permitido enviar mensajes con información de ventas, ofertas o promociones. Para mantener el control, WhatsApp valida y aprueba cada campaña antes de lanzarse. El tiempo de espera de cada aprobación ronda los 2 minutos; sin embargo, existen casos en los... --- > La interacción actual entre los humanos y las máquinas es posible gracias al Procesamiento del Lenguaje Natural que permite a los dispositivos escuchar y entender nuestra lengua, - Published: 2022-07-26 - Modified: 2022-08-05 - URL: https://yellow.ai/es/conversational-commerce/procesamiento-del-lenguaje-natural/ - Categories: Conversational Commerce - Tags: Procesamiento del Lenguaje Natural, PLN, AI Conversacional - Translation Priorities: Optional Hace 6 décadas aproximadamente, los expertos en computadoras utilizaban tarjetas perforadas para comunicarse con los primeros equipos de cómputo. En la actualidad, los usuarios interactuamos con los dispositivos digitales a través del texto y la voz. Solemos dar órdenes -también conocidos como comandos- a los smartphones para buscar números telefónicos, pedir ubicaciones específicas o abrir determinadas aplicaciones, y esperamos que el dispositivo nos entienda y haga nuestra voluntad. Pero el uso de la voz se traslada también al ámbito empresarial, en el área de atención al cliente, donde los usuarios interactúan con chatbots que atienden y entienden sus solicitudes expresadas de forma oral y ofrecen diversas alternativas de servicio, sin embargo ¿cómo hemos logrado interactuar con las computadoras “de viva voz”? A diferencia de las tarjetas perforadas, que fueron los primeros medios utilizados para ingresar información e instrucciones a una computadora en los ya lejanos años de la década de 1960, y que no eran más que láminas hechas con cartulina que contenían datos en forma de perforaciones, la interacción actual entre humanos y máquinas es posible gracias al Procesamiento del Lenguaje Natural (PLN). ¿Qué es el Procesamiento del Lenguaje Natural? Es una rama de la Inteligencia Artificial (AI) que consiste en el uso del lenguaje natural, como el español o alemán, para establecer comunicación con una computadora. Esta tecnología ayuda a los equipos de cómputo a interpretar y entender el lenguaje humano. El Procesamiento del Lenguaje Natural (NLP, por sus siglas en inglés) se apoya en diversas disciplinas, tales como: las... --- > El uso de los chatbots para e-Commerce te ayudarán a vender más, satisfacer a tus clientes y vencer a la competencia. - Published: 2022-07-25 - Modified: 2022-12-05 - URL: https://yellow.ai/es/conversational-commerce/chatbot-para-e-commerce/ - Categories: Conversational Commerce - Tags: Inteligencia Artificial, Aprendizaje Automático, Chatbot para tiendas online, Chatbot para e-Commerce, Comercio Electrónico - Translation Priorities: Optional - Authors: hispana@yellow.ai ¿Estás considerando integrar un chatbot en tu plataforma de comercio electrónico? No lo pienses más. Hazlo ahora. El uso de los chatbots para e-Commerce es imperativo. Se trata de una decisión que no puedes postergar por más tiempo, debido a los grandes beneficios que te ofrece en términos de ventas, y también porque sumar herramientas de conversación y automatización para mejorar la experiencia del cliente, te ayudará a mitigar los graves resultados de la feroz competencia global que existe actualmente. Hablamos de la retención de clientes. Cada vez es más difícil retenerlos y, peor aún, obtener su lealtad y lograr compras recurrentes. Pero antes que nada, empecemos por indagar el auge de los chatbots en el e-Commerce para entender -y asumir- la importancia que tiene el desarrollo de una estrategia de comercio conversacional. También vamos a definir qué son los chatbots para el comercio electrónico, sus beneficios y cómo implementarlos. Un mundo de nuevos competidores y los mismos clientes Para nadie es un misterio que la pandemia modificó los hábitos de consumo, y así como las empresas tuvieron que acelerar su propia transformación digital, los usuarios tuvieron que adoptar el canal online de forma repentina y establecer un nuevo recorrido de compra, en donde la búsqueda en Internet continúo siendo el primer paso, pero el segundo se bifurcó, es decir, se abrió a otros caminos de consumo. El habitual proceso de buscar en Internet y, posteriormente, acudir a la tienda física a comprar evolucionó, dando paso a un mundo de posibilidades con las tiendas en línea y,... --- > Chatbot para e-commerce: 6 passos para vender produtos de forma online - Published: 2022-05-20 - Modified: 2022-08-08 - URL: https://yellow.ai/pt-br/conversational-ai/chatbot-para-e-commerce-2/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Desde o ano passado, por conta da necessidade de isolamento social, o comércio eletrônico sofreu um boom, com um crescimento expressivo das compras online. Neste sentido, as lojas virtuais estão à procura de novas estratégias para se diferenciar dos concorrentes e conseguir aumentar as suas vendas. Uma forma de atingir estes objetivos é por meio do chatbot para e-commerce.   Este tipo de assistente virtual pode ajudar em toda a jornada de compra dos clientes. O que engloba desde a publicidade digital para a captação dos consumidores, passando por toda experiência de aquisição de um produto ou serviço com atendimento integral, resolução de dúvidas e auxílio para fechar a compra, e indo até o pós-venda, com pesquisa de satisfação e suporte completo. Vale destacar que o comércio eletrônico registrou, em março deste ano, 1,66 bilhão de acessos. Isso representa um aumento de 40% em comparação ao mesmo período do ano anterior, segundo dados da Conversion. E tem mais: a previsão para 2021 é de que as vendas online tendem a crescer 26%, atingindo um faturamento de R$ 110 bilhões, de acordo com o E-bit I Nielsen. Para comprovar a relevância de contar com um chatbot para e-commerce, outra pesquisa realizada pelo Gartner indica que, até 2022, 72% das interações entre cliente e empresa serão conduzidas por chatbots, entre outros mecanismos robotizados. Além disso, 27% dos clientes dizem usar o WhatsApp para realizar compras e 24% admitem também contratar serviços, revela o levantamento da MindMiners. Isso destaca, inclusive, a importância de se associar um chatbot para e-commerce no atendimento via WhatsApp para... --- > 5 estratégias para melhorar a experiência do cliente com tecnologia - Published: 2022-04-11 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/customer-experience/experiencia-do-cliente/ - Categories: Customer Experience - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Cada vez mais, as empresas sabem da necessidade de melhorar a experiência do cliente em todos os momentos e contatos no atendimento e relacionamento com a marca. Neste sentido, o papel das tecnologias é fundamental, já que as novas soluções permitem facilitar este processo. Afinal, os consumidores estão mais exigentes com relação ao atendimento de qualidade, rápido e assertivo, que respondam às solicitações e atendam às necessidades. Inclusive, o levantamento do Forum Corporation mostra que 70% das pessoas deixariam uma marca se forem mal atendidas. Então, nesta busca por agilidade, eficiência e conveniência, o investimento em soluções inovadoras deve ser tratado como essencial. Imagine só as demandas de contatos, dúvidas e resolução de problemas em uma empresa de telecom, varejo, serviço financeiro ou instituição de saúde. Com certeza, seria necessária uma estrutura muito grande de profissionais no setor de relacionamento para garantir o suporte adequado. Leia também: Como melhorar o atendimento ao cliente com assistentes virtuais No entanto, mesmo com uma equipe completa e bem treinada para auxiliar o cliente com personalização e empatia, o risco de insatisfação poderia ocorrer por conta do tempo de espera para atendimento, a demora para resolver a questão, a troca de atendentes até a pessoa certa assumir o contato, entre outros problemas comuns. Ou seja, neste cenário, é preciso realmente implementar o uso de chatbots para otimizar o atendimento e aprimorar a experiência do cliente. Vale destacar que essa experiência tem sido mais valorizada pelas empresas e ajuda a atingir melhores resultados. Segundo pesquisa da Forrester, por exemplo, 72% dos negócios consideram a evolução... --- > El uso de un chatbot en las agencias de viajes garantiza la satisfacción del cliente durante todo el trayecto, desde la planificación hasta el regreso a casa, algo que no puede hacer un representante de servicio. - Published: 2022-04-11 - Modified: 2023-06-21 - URL: https://yellow.ai/es/travel/chatbot-para-agencias-de-viajes/ - Categories: Travel - Tags: Inteligencia Artificial, Chatbot para Agencias de Viaje, Chatbot Inteligente para Turismo, Industria Turística - Translation Priorities: Optional La planeación de las vacaciones es un tema serio. Se trata de un período en que lo único que deseamos es olvidar la rutina diaria, descansar y divertirnos. Lo último que queremos es sufrir algún percance en los traslados, o perder las reservaciones del hotel por alguna cancelación desafortunada. Y ¿qué tal la organización de un congreso o seminario fuera del entorno local, que involucra el traslado de varios pasajeros, la reservación de un número importante de habitaciones y gestionar múltiples vuelos de diversos destinos? Ambas actividades tienen un punto en común: la experiencia del viajero. Y es aquí donde la presencia de un chatbot para las agencias de viajes resulta un personaje indispensable para garantizar la satisfacción del cliente durante todo el trayecto, porque se convierte en un verdadero compañero de viaje, cuya presencia, ayuda y colaboración surge desde la planeación hasta el regreso a casa, algo que no puede hacer un representante de servicio. Con un chatbot, despídete de los errores humanos Los chatbots para la industria turística son definidos por Yellow. ai como Asistentes Virtuales Inteligentes impulsados por Inteligencia Artificial (AI), aprendizaje automático y Procesamiento del Lenguaje Natural (PLN) para automatizar procesos, resolver las demandas más comunes de los viajeros y personalizar la comunicación, además de eliminar los potenciales errores humanos que, en este sector en particular, son factores que tienen un impacto mayúsculo en la experiencia del cliente. Si bien, un chatbot no sustituye a un agente de servicio, sí facilita que las actividades, tareas y procesos se... --- > Los chatbots para la industria bancaria impulsados por Inteligencia Artificial automatizan procesos, como: la contratación de productos financieros en línea, administración de claves de acceso, aperturas y cierres de cuentas e inversiones. - Published: 2022-04-04 - Modified: 2022-12-06 - URL: https://yellow.ai/es/banking/chatbots-para-bancos-e-inteligencia-artificial/ - Categories: Banking - Tags: Inteligencia Artificial, Chatbot Inteligente, Aprendizaje Automático, Industria Bancaria, Finanzas, Industria Financiera - Translation Priorities: Optional Los chatbots están impactando considerablemente el área de Servicio al Cliente y los procesos de mercadotecnia y ventas en las diferentes industrias. Sin embargo, uno de los sectores que más utiliza chatbots es el bancario. En su estudio “Chatbots: Retail, eCommerce, Banking & Healthcare 2017-2022”, Juniper Research pronosticó que la tasa de éxito de las interacciones de bots en el sector bancario superará el 90% en 2022. Si bien, los bancos siempre se han destacado por adoptar e impulsar, de forma temprana, la innovación tecnológica para optimizar sus operaciones, las herramientas de Inteligencia Artificial y los chatbots representan una gran oportunidad para: - Automatizar y agilizar las contrataciones de productos financieros por Internet. - Dar una respuesta rápida a las consultas con información pertinente. - Atender al cliente 24 x 7. - Realizar análisis financieros. - Gestionar el reclamo de los usuarios. Gracias a la automatización de sistemas en la era postpandemia, se suman también actividades como administración de claves de acceso, aperturas y cierres de cuentas e inversiones. En Yellow. ai crecimos 470% en ingresos recurrentes y los pagos digitales también registraron un crecimiento importante. A partir de abril del 2021, en la India, la Interfaz de Pagos Unificada (UPI) registró 2. 73 mil millones de transacciones por un valor de $67. 3 mmdd. Ejemplos de chatbots en la industria financiera En el mercado latinoamericano, un gran número de Fintechs cuentan con chatbots o asistentes virtuales inteligentes para realizar actividades más complejas. Por ejemplo, de acuerdo con información publicada en el portal NBS... --- > Un chatbot empresarial es un software basado en Inteligencia Artificial y Aprendizaje Automático para realizar tareas complejas. Simula mantener una conversación con un usuario al proveer respuestas automáticas. - Published: 2022-03-24 - Modified: 2022-08-05 - URL: https://yellow.ai/es/whatsapp-business/que-es-un-chatbot-para-empresas/ - Categories: Whatsapp Business - Tags: Inteligencia Artificial, Chatbot Empresarial, Chatbot Inteligente, Aprendizaje Automático, Chatbot para Empresas - Translation Priorities: Optional Un chatbot empresarial es un software que simula mantener una conversación con un usuario al proveer respuestas automáticas.   Sin embargo, a diferencia de los chatbots basados en reglas, que están programados para responder preguntas básicas y realizar tareas simples de forma repetitiva, los chatbots empresariales son programas informáticos basados en Inteligencia Artificial (IA), que utilizan el aprendizaje automático y el procesamiento natural del lenguaje (PNL) para manejar tareas complejas.   ¿De dónde surge el término de chatbot?   Chatbot proviene de la unión de las palabras chat y bot.  La primera es un término en inglés que significa platicar, conversar o charlar, y la segunda surge de la abreviación del vocablo “robot”. Dada su función se le conoce también como bot conversacional. La evolución de los chatbots se ve impulsada por la Inteligencia Artificial, dando paso a una nueva generación de asistentes virtuales avanzados que automatizan los flujos de trabajo digitales de texto, de voz (conversacionales) y no estructurados, como los documentos, para brindar una experiencia conectada en todas las interacciones humanas en tiempo real, a través de canales y a escala. La tendencia actual a nivel empresarial es adoptar las capacidades de la asistencia virtual para fortalecer las estrategias enfocadas a optimizar la experiencia de compra y de atención del cliente, también conocida como CX (Customer Experience). De hecho, se espera que para el 2025, la Inteligencia Artificial favorezca el 95% de las interacciones con los clientes. Esta nueva generación de Asistentes Virtuales Avanzados -denominados también Asistentes Digitales Inteligentes, o en inglés, Intelligent... --- > Um sistema de inteligência artificial pode revolucionar um negócio? Conheça exemplos reais - Published: 2021-08-19 - Modified: 2023-01-17 - URL: https://yellow.ai/pt-br/conversational-ai/sistema-de-inteligencia-artificial-exemplos-reais/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai De assistentes virtuais inteligentes a carros autônomos, é cada vez mais impossível parar de falar sobre inteligência artificial. Inclusive, as modalidades de IA não param por aí: as aplicações e benefícios de sistemas de inteligência artificial para o desempenho de negócios já é uma realidade. Contudo, ainda existe uma certa desconfiança por parte dos empreendedores quanto ao potencial de uso de um sistema de inteligência artificial para a otimização do desenvolvimento e crescimento de um negócio. Para mostrar que uma plataforma de inteligência artificial pode oferecer mais do que se imagina, demonstraremos neste artigo três casos práticos de aplicação de IA nos negócios, contando como foi a experiência de cada empresa. Confira. Leia também: O que significa inteligência artificial e qual é sua relação com atendimento ao cliente? Waste Connections A Waste Connections oferece serviços de coleta, transferência, reciclagem e eliminação de resíduos sólidos nos Estados Unidos e no Canadá, prestando serviços de tratamento e disposição de resíduos em campos petrolíferos também. A empresa atende a milhões de clientes, desde casas e prédios até comércios, indústrias e obras civis. Com tantos tipos diferentes de clientes e serviços, o atendimento e suporte ao cliente da Waste Connections não era uma tarefa fácil. Para acompanhar a crescente demanda, a organização precisaria de um sistema digital automatizado e com rápida escalabilidade. A solução para a Waste Connections foi aplicar um sistema de inteligência artificial da yellow. ai no formato de uma assistente virtual para automatização do suporte ao cliente. Com a ajuda da assistente Trina, a empresa conseguiu automatizar mais de 25.... --- > Entenda a importância da satisfação do cliente e descubra as melhores práticas para e-commerces. - Published: 2021-08-17 - Modified: 2023-01-17 - URL: https://yellow.ai/pt-br/conversational-ai/satisfacao-do-cliente-no-ecommerce-demo/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai A experiência e satisfação do cliente é um requisito central para o sucesso e crescimento de um negócio. Especialmente para e-commerces, conquistar a confiança do consumidor pode ser desafiador, mas é uma etapa fundamental para garantir a fidelização dos clientes e aumento da reputação de uma empresa. Para ajudá-lo na superação desse desafio, preparamos neste artigo algumas estratégias que podem auxiliar qualquer e-commerce a otimizar o negócio para aumentar a satisfação do cliente. Confira. Você pode se interessar por: Comportamento do consumidor digital: 3 fatores que você precisa entender Por que se importar com a satisfação do cliente? O American Customer Satisfaction Index, um dos índices mais respeitados nos EUA, concluiu que as empresas com altos níveis de satisfação do cliente geralmente são as que relatam os maiores ganhos. Como isso funciona? A importância da satisfação do cliente está diretamente ligada ao comportamento humano e suas reações a situações e eventos. Segundo o teórico Burrhus Skinner, o comportamento humano é moldado por reforços positivos e negativos, ou seja: quanto mais positiva for a experiência de um cliente, maiores são as chances de ele voltar a fazer negócio com a empresa. Então, a experiência que as pessoas têm com um e-commerce influencia suas decisões futuras. Por isso, a satisfação do cliente deve ser uma das métricas mais importantes para acompanhar o crescimento de um negócio. Desde o design da loja online até o atendimento pós-vendas, todas as decisões de negócio podem afetar diretamente a satisfação do cliente e, consequentemente, afetam as vendas e a credibilidade da marca. Se um cliente fica satisfeito com a... --- > Entenda a importância da inteligência artificial para o mercado B2C e como utilizá-la para otimizar as vendas. - Published: 2021-08-12 - Modified: 2023-01-17 - URL: https://yellow.ai/pt-br/conversational-ai/inteligencia-artificial-para-b2c/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Se você já leu um e-mail de marketing que parecia te conhecer bem demais ou interagiu com o chat de uma loja online que te respondeu instantaneamente, isso significa que você teve contato com algumas aplicações da inteligência artificial. Cada vez mais preferidas pelos consumidores, as soluções com base em inteligência artificialvêm ganhando espaço nas empresas, principalmente nos setores comercial e de marketing.   Afinal, quais são os benefícios da implementação de inteligência artificial no seu negócio? E como você pode usá-la para aquecer suas vendas? No artigo de hoje demonstraremos as principais estratégias da inteligência artificial para vendas em empresas B2C. Confira. Leia também: Como a inteligência artificial otimiza a automação do atendimento ao cliente Inteligência artificial para vendas Não há dúvidas de que as vendas começam com uma boa estratégia de marketing, especialmente na Era Digital em que estamos. Com a inteligência artificial, as organizações têm a oportunidade de analisar dados de usuários para personalizar anúncios e abordagens.   A plataforma de jogos GameSpot, por exemplo, pôde analisar o comportamento e os interesses de cada um de seus assinantes para criar e enviar mais de 10 milhões de e-mails personalizados, com o auxílio da inteligência artificial. A plataforma observou o aumento de 2,8x no envolvimento geral dos e-mails e de 180% no CTOR (click-to-open-rate). Num geral, a inteligência artificial pode revolucionar a estrutura comercial de um produto ou serviço, possibilitando a oferta de maior personalização de conteúdo para os consumidores, oferecendo percepções de dados para a detecção de tendências e adaptação dos produtos.   Contudo, a questão que muitas... --- > Conheça as principais tendências tecnológicas em telecom e seu benefícios para a indústria. - Published: 2021-08-10 - Modified: 2023-01-17 - URL: https://yellow.ai/pt-br/conversational-ai/tendencias-tecnologicas-telecom/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai O setor de telecomunicações continua enfrentando desafios para otimizar sua infraestrutura e formas de atendimento, a fim de melhorar a experiência de seus assinantes e diminuir a taxa de rotatividade entre seus clientes. As principais tendências tecnológicas atuais do setor abrangem diretamente estes desafios. Com a pandemia da COVID-19, a conectividade a nível global cresceu exponencialmente, resultando em ainda mais oportunidades para as empresas de telecomunicações alcançarem mais assinantes e oferecerem produtos e serviços inovadores, seguindo as tendências tecnológicas demandadas pelo consumidor moderno. Leia também: Conheça o novo consumidor phygital e saiba como evoluir a experiência do cliente Tendências tecnológicas em telecomunicações Apesar de ser um setor historicamente inovador, o nicho de telecomunicações precisará se reinventar e adotar diversos tipos de tendências tecnológicas para se manter ativo após a revolução do consumo ocasionada pela pandemia do coronavírus. Segundo a PwC, os clientes esperam que a tecnologia tenha um funcionamento ininterrupto, agregando mais praticidade nas ações diárias. Para alcançar as novas necessidades do negócio nos moldes esperados pelos usuários, as empresas de telecom precisarão posicionar-se audaciosamente. Algumas formas de fazer isso são:  Repensar como as necessidades do cliente serão atendidas, adotando uma abordagem com mais nuances para satisfazer os usuários. Aprimorar as estratégias de agilidade dos negócios. Reinventar seus produtos e serviços, introduzindo versões novas e melhoradas, seguindo as necessidades da nova persona de consumidor. Descubra, a seguir, as tendências tecnológicas para empresas de telecomunicações que estão agitando o mercado atual. Expansão do 5G Com menor custo, velocidade ultra rápida e menor latência, essa tendência tecnológica é algo que toda... --- > O que significa inteligência artificial e qual é sua relação com atendimento ao cliente? - Published: 2021-08-05 - Modified: 2023-01-13 - URL: https://yellow.ai/pt-br/conversational-ai/o-que-significa-inteligencia-artificial/ - Categories: Conversational AI - Translation Priorities: Optional O conceito de inteligência artificial ganha cada vez mais atenção na mídia e gera muita curiosidade e mitificação entre o público geral. Afinal, o que significa inteligência artificial?   Entre fatos científicos e teorias distópicas, são muitas as opiniões sobre as implicações da inteligência artificial à vivência humana. Isto se deve principalmente ao fato de que a IA é aplicada a diferentes tecnologias, que proporcionam às máquinas a capacidade de aprender de uma maneira "inteligente". Para desmistificar as ficções científicas sobre o que significa inteligência artificial, neste artigo esclarecemos como funciona a inteligência artificial e qual a sua relevância na jornada de automação do atendimento ao cliente. Você pode se interessar por: Tudo sobre inteligência artificial: como funciona, aplicações e por que investir? O que significa inteligência artificial? Entender o que significa inteligência artificial é crucial para conseguir acompanhar o desenvolvimento de novas formas de tecnologia, já que a IA é cada vez mais usada como base para novas ferramentas.   A inteligência artificial é a inteligência demonstrada por máquinas. É a simulação da inteligência natural em computadores, que são programados para aprender e imitar as ações dos seres humanos.   A resposta à pergunta sobre como funciona a inteligência artificial é mais simples do que parece: a IA aprende por meio de machine learning, utilizando algoritmos e dados históricos para criar um modelo de propensão que, por sua vez, faz previsões quanto a como um computador deve responder a determinadas ações. A confusão geral sobre o que significa inteligência artificial se baseia na ideia de que um dia as máquinas terão... --- > Descubra o que é um chatbot com reconhecimento de voz e quais são os benefícios de utilizá-lo no serviço de atendimento ao cliente. - Published: 2021-08-03 - Modified: 2022-11-28 - URL: https://yellow.ai/pt-br/conversational-ai/reconhecimento-de-voz/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Para acompanhar a rotina acelerada dos consumidores, as empresas precisam fornecer respostas cada vez mais rápidas e personalizadas. O uso de chatbots com reconhecimento de voz pode ser a solução para o oferecimento de velocidade e qualidade no atendimento. Estudos recentes mostram que 41% dos adultos usam a funcionalidade de pesquisa por voz ao menos uma vez por dia. Com os contínuos aprimoramentos da tecnologia de reconhecimento de voz, mais serviços podem integrá-la como ferramenta de atendimento ao cliente.   A seguir, entenda como funciona um chatbot com reconhecimento de voz e quais são seus benefícios para a satisfação e retenção de clientes.   Leia também: Chatbot para empresas: 6 principais tendências Como funciona o chatbot com reconhecimento de voz? O reconhecimento de voz é a capacidade de uma máquina ou programa de interpretar e executar comandos falados. Esta tecnologia permite que seus usuários realizem tarefas simples sem a utilização das mãos, com a discagem por voz, processamento de fala para texto e controle de aparelhos domésticos. Os chatbots com reconhecimento de voz podem interagir e se comunicar por meio da voz. São capazes de interpretar comandos feitos de forma oral ou escrita, mas podem responder por meio de voz e texto ou apenas por meio de voz. Esse tipo de automação combina a tecnologia de um chatbot de texto tradicional com inteligência artificial e a técnica de reconhecimento de voz. Aliado ao poder do Processamento de Linguagem Natural, os chatbots são capazes de transformar o comando oral em texto, interpretar o contexto e responder em áudio. Benefícios do chatbot com reconhecimento de voz Um... --- > Melhore a experiência dos seus clientes com a automação do chat do Google Business - Published: 2021-07-29 - Modified: 2023-01-17 - URL: https://yellow.ai/pt-br/conversational-ai/automacao-no-google-business/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai A importância da presença digital das empresas é inquestionável, principalmente para garantir uma boa experiência, tanto no atendimento, promovendo a satisfação e fidelização de clientes, quanto nas recomendações de produtos e publicidade digital, impulsionando a atração e a conversão de novos consumidores. Sabendo disso, o Google oferece o Google Business, ou Google Meu Negócio, uma ferramenta gratuita para que os negócios possam se posicionar virtualmente. Lançado em 2014, o Google Business é uma plataforma que permite que empresas criem um perfil comercial para que suas principais informações sejam localizadas facilmente durante a pesquisa de um consumidor.   Com essa funcionalidade, as empresas podem ser encontradas tanto nos mecanismos de busca do Google, como nas imagens, além de aparecer também no Google Maps. O que resulta em maior visibilidade para o negócio. Para melhorar ainda mais a ferramenta, no final de 2020, o Google lançou o recurso de chat no Google Business Messages, proporcionando a possibilidade de interação com os consumidores.   Por esta razão, a mera criação de um perfil no Google Business não é mais suficiente para distinguir uma empresa de seu concorrente. Assim, os gestores e líderes precisam criar estratégias ágeis e eficientes de atendimento ao cliente, que valorizem a experiência do usuário. Leia também: Comportamento do consumidor digital: 3 fatores que você precisa entender Diretrizes do Google Business Messages Para utilizar o novo chat do Google Meu Negócio, as empresas precisam seguir algumas regras e boas práticas para não serem penalizadas pelo Google. De acordo com o guia de uso do próprio Google,... --- > Como avaliar a eficiência do atendimento ao cliente no seu negócio usando chatbot? É preciso usar as métricas de chatbot para empresas. Entenda! - Published: 2021-07-24 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/chatbot-para-empresas-metricas/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Já falamos aqui no blog da Yellow Messenger sobre a importância de usar chatbot para empresas para melhorar o atendimento aos clientes e proporcionar experiências mais positivas no contato com a marca. No entanto, uma pergunta ainda persiste: como posso ter certeza de que houve melhora? Para resolver essa questão e realizar a análise do desempenho, é preciso adotar métricas. Os chatbots com inteligência artificial, ou assistentes virtuais inteligentes, são capazes de automatizar o atendimento, ganhando mais eficiência e produtividade na parte operacional e respondendo os clientes mais rapidamente, de forma personalizada e com assertividade. O que pode contribuir para a redução de custos em geral. Além de melhorar o atendimento, essa solução ajuda a aprimorar o engajamento com os clientes com comunicações adequadas no momento certo e até a gerar mais vendas com a recomendação de produtos que façam sentido para o perfil daquele consumidor. Neste sentido, vale destacar inclusive que este mercado está em alta. Segundo previsão da IDC, os agentes automatizados de atendimento e os assistentes virtuais em aplicações corporativas podem apresentar crescimento de 30% neste ano, em comparação com 2020. E tem mais: de acordo com estudo da Pegasystems, para 68% dos executivos, a tecnologia deve ajudar a acompanhar as expectativas dos clientes para atender às suas necessidades e garantir maior satisfação. Ou seja, o chatbot para empresas se torna essencial neste contexto para apoiar o setor de suporte e relacionamento.   Leia também: 3 passos para implementar chatbots com inteligência artificial em empresas Por que você precisa de métricas de chatbot para empresas? Como... --- > Plataforma de automação empresarial viabiliza ganhos operacionais imediatos e também garante vantagens estratégicas que se consolidam no longo prazo. - Published: 2021-07-22 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/automacao-empresarial/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai A automação empresarial é uma demanda urgente em empresas de nichos de alta concorrência, uma vez que viabiliza aumento da eficiência dos processos, redução de erros e de custos e aprimoramento da produtividade das equipes. Diversos setores podem beneficiar-se da automação empresarial, como financeiro, varejo, Telecom, saúde, seguros, governamental, entre outros.   Na automação empresarial, tarefas repetitivas, de consulta ou processamento que não dependem da criatividade humana podem ser realizadas por softwares com inteligência artificial. Saiba mais: Tudo sobre inteligência artificial: como funciona, aplicações e por que investir? Com isso, as equipes ficam mais ágeis e focadas em tarefas estratégicas à empresa, como criação, aprimoramento, gestão e outras. A seguir, conheça os diferenciais e benefícios da plataforma da automação da yellow. ai. Quais as principais aplicações da plataforma da automação da yellow. ai? As soluções de automação empresarial da yellow. ai são desenvolvidas com base em tecnologias disruptivas, como a inteligência artificial, aprendizado de máquina, processamento de linguagem natural e outras. Dessa forma, a plataforma é estruturada para atender diferentes demandas e aprimorar-se de acordo com as necessidades específicas do negócio, garantindo a personalização. A plataforma permite automatizar conversas internas, entre as equipes e departamentos, e externas, com os consumidores. Dessa forma, há uma transformação estrutural em toda a operação. Gerenciamento de Serviços de TI A plataforma de automação empresarial com IA é apta a projetar, criar, dar suporte e gerenciar o ciclo de vida dos serviços de TI, otimizando a operação ao mesmo tempo em que reduz custos. Entre as funções incluem-se: Gestão de incidentes: demandas internas são atendidas... --- > Conhecer os impactos da inteligência artificial nas empresas é determinante para preparar um ambiente favorável à transformação digital e inovação. - Published: 2021-07-20 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-ai/impactos-da-inteligencia-artificial-nas-empresas/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai O novo cenário tecnológico demanda que gestores reconheçam de antemão quais são os impactos da inteligência artificial nas empresas, independentemente do segmento, mas especialmente em áreas mais competitivas, como no setor financeiro. Pesquisa da Gartner, divulgada pelo TI Inside, estima que 24% das empresas aumentaram os investimentos em aplicações relacionadas à inteligência artificial (IA). Na área financeira, como é o caso dos serviços de bancos, fintechs, instituições financeiras, empresas de crédito, análises de seguros e outros, a IA tem potencial para transformar parte significativa dos processos e operações.   Saiba mais: Tudo sobre inteligência artificial: como funciona, aplicações e por que investir? Quais são os impactos da inteligência artificial nas empresas financeiras? O que se tem observado nas experiências recentes é que os impactos da inteligência artificial nas empresas afetam toda a operação de forma que adequações pontuais não são suficientes para uma transformação satisfatória.   Mapear quais são esses impactos e como a empresa pode se preparar para adotar a IA na sua operação é determinante para o desempenho na transição. Dentre os principais efeitos dessa ferramenta na área financeira, estão: Preparar o ambiente à inovação Um dos principais impactos da inteligência artificial nas empresas é a necessidade de um ambiente corporativo favorável à inovação, uma vez que estruturas e processos rígidos inviabilizam a criação e transformação. Nesse sentido, é necessário que haja um estímulo ao desenvolvimento de soluções personalizadas às demandas da companhia, o que só surge quando as equipes têm autonomia e liberdade para tentativas e erros. Outra demanda de um ambiente... --- > Como melhorar o relacionamento com o cliente em PMEs e por que investir em uma experiência diferenciada? - Published: 2021-07-15 - Modified: 2023-01-17 - URL: https://yellow.ai/pt-br/customer-experience/como-melhorar-o-relacionamento-com-o-cliente-pmes/ - Categories: Customer Experience - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Atuar com foco em melhorar a experiência dos consumidores é uma prática comum para as grandes organizações. Já os gestores de pequenas e médias empresas têm dúvidas se vale a pena investir nesta área. Mas como melhorar o relacionamento com o cliente é uma prática indispensável hoje em dia, especialmente em segmentos mais acirrados, como no varejo e e-commerce. De fato, conhecer as melhores estratégias de relacionamento com o cliente é o passo inicial para tornar o negócio mais competitivo, com atuação sólida e fortalecimento do crescimento. Saiba mais a seguir. Leia também: Como engajar clientes digitalmente: 6 estratégias para investir Por que investir em uma experiência diferenciada do cliente em PMEs? Um primeiro elemento é que o gestor deve ter clareza sobre as motivações para investir no relacionamento com o cliente e na melhor experiência de compra. Tal demanda é importante em todos os setores de mercado, mas principalmente naqueles mais disputados nos quais a experiência pode ser um diferencial para a consolidação da marca e a fidelização de clientes.   Entre os segmentos altamente competitivos, destacam-se o varejo e o e-commerce. O que demanda maior atenção dos gestores quanto à estratégia de relacionamento. Para saber como melhorar o relacionamento com o cliente, é relevante atentar-se às pesquisas de mercado. Algumas conclusões relevantes incluem: Mais clientes: as PMEs que investem mais na experiência do cliente têm 3,6 mais chances de aumentar a base de clientes, segundo o estudo CX Champions: How CX leaders who raise their game are driving business successo; Agilidade e eficiência no atendimento: durante o... --- > Inteligência artificial: 5 métodos para construir um chatbot de conversação - Published: 2021-07-13 - Modified: 2023-01-17 - URL: https://yellow.ai/pt-br/conversational-ai/inteligencia-artificial-construir-chatbot/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Os chatbots de conversação com inteligência artificial permitem uma experiência mais sofisticada no atendimento aos consumidores, sendo uma opção adotada por empresas de diferentes segmentos que buscam promover uma jornada de compra diferenciada. Para a construção de um chatbot eficiente, é preciso recorrer à inteligência artificial, tecnologia que permite simular uma interação com um atendente devido à capacidade de compreensão e decisão do software. Vale destacar que, segundo dados do Mapa do Ecossistema de Bots no Brasil, os robôs de conversação em operação no Brasil chegam a 24 mil. Em média, por mês, cada um desses robôs conversa com 8 mil usuários únicos e troca 92 mil mensagens.   Logo, vamos entender melhor como eles funcionam na prática e como são desenvolvidos. Veja ainda: Como otimizar a jornada de compra do cliente com chatbots Como é estruturado o chatbot com inteligência artificial? O desenvolvimento do chatbot depende principalmente do machine learning, ou aprendizado de máquina. Trata-se de uma tecnologia que integra as soluções de IA, englobando desde a análise de regras até o uso de recursos aprimorados para promover uma experiência satisfatória.   Entre os recursos necessários à construção do chatbot de conversação, estão incluídos: Classificador de intenção: permite que o bot identifique o ponto de entrada do usuário e a classifique de acordo com a intenção; Reconhecimento de entidade nomeada: responsável por identificar entidades na entrada do usuário, como local, hora, canal e quantidade, classificando-as;  Modelo de diálogo: recurso que define qual será a próxima ação do bot de acordo com o estado da conversa que se baseia nas interações prévias;  Gerador... --- > Como atender o comportamento do consumidor digital e atingir suas expectativas? Saiba o que levar em consideração na hora de conversar com esse novo público. - Published: 2021-07-07 - Modified: 2023-01-17 - URL: https://yellow.ai/pt-br/conversational-ai/comportamento-do-consumidor-digital/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Os gestores de atendimento e da experiência do cliente, certamente, já perceberam a mudança no comportamento do consumidor digital. Mesmo antes da pandemia do coronavírus, os clientes já estavam cada vez mais em busca de suporte, relacionamento com marcas e até realização de compras pelos canais online, preferencialmente pelo celular. Então, com o cenário da crise sanitária e do isolamento social, esse comportamento só se intensificou com atendimento e processos de compras online. Inclusive, a proporção de brasileiros que apontam as lojas físicas como seu canal favorito de compras caiu de 65% para 54% na pandemia, revela o estudo da PYMNTS e Cybersource. Em compensação, 87% dos internautas que fazem compras online pesquisam sobre os produtos e serviços de forma preferencialmente ou inteiramente online, mostra pesquisa da Opinion Box.   Outro dado indica que 73% dos internautas descobriram, durante a pandemia, que comprar online é muito mais prático e 50% adquiriram online produtos que nunca tinham comprado dessa forma. Para completar, desde o início da pandemia, houve um aumento de mais de 30% em compras por dispositivos móveis, segundo o levantamento da Cybersource. Inclusive, o Brasil lidera o uso de aparelhos para esse tipo de compra, com 20% das transações feitas por mobile.   Leia também: Como melhorar o atendimento ao cliente: 7 dicas essenciais! Comportamento do consumidor digital e as novas gerações Se não bastasse essas tendências apresentadas acima sobre o comportamento do consumidor digital, as compras online também contam com maior adesão das gerações Y e Z. A geração Z, por exemplo, nascida entre a segunda metade dos anos 1990... --- > Quer diminuir o número de inadimplentes na sua empresa? Já pensou em implementar a cobrança por WhatsApp? Veja aqui como essa estratégia vale a pena. - Published: 2021-07-07 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/cobranca-por-whatsapp/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai O WhatsApp é um canal de comunicação empresarial indispensável hoje em dia, já que o aplicativo possui diversas funcionalidades para ajudar os negócios, seja no atendimento e relacionamento com clientes, ou em ofertas personalizadas, recomendações e vendas de produtos e serviços. Porém, é possível também realizar outras tarefas, como a cobrança por WhatsApp. Afinal, é comum que as empresas enfrentem problemas com clientes devedores e inadimplentes. No Brasil, 61,4 milhões de pessoas ficaram inadimplentes no fim do ano de 2020, revela levantamento da Serasa. As principais categorias com transações em aberto foram: Bancos e cartões;Setor de utilities (água, luz e gás);Telecom;Varejo;Empresas financeiras.   No entanto, para não deixar tais dívidas por isso mesmo, perdendo dinheiro e afetando a lucratividade, os setores de cobranças precisam ir atrás dos consumidores para acertar as pendências. Leia também: Descubra como integrar o WhatsApp Business API ao e-commerce Como lidar com clientes inadimplentes e a importância do WhatsApp Antigamente, era normal o envio de cobranças por cartas ou documentos físicos, além do telefone. Só que algumas reclamações comuns dos clientes nesses casos eram: Abordagens genéricas;Poucas opções de negociação e pagamento;Falta de suporte da empresa. Mas, no cenário atual, é possível mudar essa impressão e facilitar o processo de cobrança. O contato com os clientes está cada vez mais digital e, junto com as ligações de atendentes humanos, são diversas as opções de canais para essas abordagens, como e-mail, SMS, redes sociais, Facebook Messenger e agora até a cobrança por WhatsApp. Segundo pesquisa da Serasa Experian, inclusive, 48,8% dos inadimplentes afirmam já ter negociado dívidas... --- > Quer descobrir como engajar clientes digitalmente na sua empresa e gerar mais vendas? Veja na prática como atingir estes objetivos no blog da yellow.ai. - Published: 2021-07-06 - Modified: 2023-06-21 - URL: https://yellow.ai/pt-br/conversational-ai/como-engajar-clientes-digitalmente/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: yellow@yellow.ai Saber como engajar clientes digitalmente nas empresas, hoje em dia, é um requisito indispensável para a criação de experiências ricas de conversação, construção de relacionamentos sólidos e geração de valor para os consumidores.   Com isso, é possível melhorar os processos de marketing e vendas para fechar mais negóciose aumentar os lucros. Mas você deve estar se perguntando: por que você deve se preocupar em como engajar clientes digitalmente, não é mesmo? Vamos falar sobre isso para início de conversa. Leia também: Conheça o novo consumidor phygital e saiba como evoluir a experiência do cliente Importância de como engajar clientes digitalmente nas empresas No cenário atual, o comportamento dos clientes mudou, com uma atuação cada vez mais digital para pesquisa de produtos e serviços e aquisição daquilo que se deseja. E, se as compras online já eram uma tendência, com o isolamento social e a pandemia do coronavírus, tal situação foi intensificada. Por exemplo, o e-commerce teve faturamento recorde no Brasil em 2020 e mais de 300 milhões de pedidos. Já, no primeiro trimestre de 2021, as vendas tiveram alta de 57,5% em relação ao mesmo período em 2020. Os dados são da NeoTrust. Mas não é só o comportamento digital que se deve levar em consideração. Tem mais detalhes que os negócios precisam se atentar. Os clientes buscam diversas formas de contato digital para conversar com uma empresa, com diferentes aplicativos, como o Facebook, mensageiros instantâneos, como o WhatsApp, por meio de chat no site, e-mail, atendimento telefônico, entre outros. Inclusive, segundo estudo do Gladly, 86% dos consumidores disseram que... --- > A humanização do atendimento se torna indispensável nos tempos atuais em que os consumidores exigem experiências de maior qualidade. Entenda melhor! - Published: 2021-07-06 - Modified: 2023-02-07 - URL: https://yellow.ai/pt-br/conversational-ai/automacao-de-processos/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Hoje em dia, promover a humanização do atendimento nas empresas é fundamental para fornecer melhores experiências aos clientes e construir um relacionamento mais valioso com os consumidores. Esta prática é essencial no mercado altamente competitivo para se diferenciar da concorrência. Vale lembrar que um atendimento ruim faz com que 66% dos consumidores troquem a empresa por um concorrente, segundo pesquisa da Accenture. E tem mais: 60% dos consumidores revelaram que já desistiram de uma compra devido ao mau atendimento, de acordo com a American Express. Ou seja, as empresas precisam mais do que nunca investir em melhorias no relacionamento com o cliente. Neste cenário, a humanização do atendimento é uma das estratégias importantes para proporcionar uma conversa mais próxima, empática e amigável a fim de gerar uma experiência positiva e garantir a satisfação com a marca. Inclusive, um levantamento da Mckinsey mostra que 70% das experiências de compra são influenciadas pela forma como o consumidor sente que está sendo tratado. Por isso, neste artigo, vamos debater melhor esse assunto do atendimento humanizado. Leia também: Como melhorar o atendimento ao cliente: 7 dicas essenciais! O que é a humanização do atendimento e para que serve? De forma simples, o atendimento humanizado se refere à prática de uma conversa mais atenciosa com os clientes, resolvendo seus problemas e demandas com gentileza, eficiência e respostas acolhedoras. Isso engloba tanto a abordagem realizada por atendentes humanos, como os diálogos construídos por chatbots para empresas. Assim, é possível evitar aquele script padronizado e programado das centrais e serviços de relacionamento com cliente que tornam o... --- > A jornada de compra do cliente refere-se ao caminho percorrido pelos usuários até o fechamento. Então, descubra como otimizar a jornada para aumentar as vendas. - Published: 2021-07-01 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/jornada-de-compra-do-cliente/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Já não é mais novidade para o ramo corporativo o quanto a jornada de compra do cliente é importante. Afinal de contas, é por meio dela que as empresas podem avaliar qual é o caminho que cada consumidor trilha rumo à aquisição de um produto ou serviço. Com a expansão do comércio eletrônico, o mapeamento da jornada de compra do cliente ganhou ainda mais notoriedade, já que ele se torna necessário para um melhor direcionamento das estratégias de marketing e vendas.   Assim, com a jornada monitorada e as ações adequadas, é possível aumentar consideravelmente a lucratividade e, além disso, colaborar com a satisfação do consumidor e posterior fidelização. Nesse cenário, a tecnologia é uma grande aliada dos empreendedores. Por meio dela, é possível melhorar ainda mais a experiência do cliente, em todo o seu processo de relacionamento, tanto em termos de atendimento quanto de vendas. Pensando nisso, o artigo de hoje irá mostrar como otimizar a jornada de compra do cliente com chatbots, além de algumas dicas para usar essa tecnologia na sua empresa. Acompanhe a leitura e saiba mais! Você pode gostar também: 5 estratégias para melhorar a experiência do cliente com tecnologia O que é a nova jornada de compra do cliente? O customer journey mapping (CJM) é o “mapeamento da jornada de compra do cliente”, sendo uma estratégia com foco total nos consumidores. Seu principal objetivo é identificar os pontos de emoções positivas das pessoas com a sua empresa. Ou seja, diferentemente da jornada de compra tradicional, essa metodologia também leva em consideração as... --- > Já ouviu falar sobre o que é processamento de linguagem natural? Neste artigo, vou explicar o assunto e mostrar os motivos pelos quais você precisa conhecê-lo. - Published: 2021-07-01 - Modified: 2023-01-11 - URL: https://yellow.ai/pt-br/conversational-ai/o-que-e-processamento-de-linguagem-natural/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Entender o conceito de o que é processamento de linguagem natural é fundamental para os CIOs, líderes, executivos e gestores de inovação nas empresas. Afinal, só com o conhecimento completo deste tema, é possível utilizar o PLN da melhor forma e aplicá-lo corretamente no desenvolvimento de assistentes virtuais de conversação para o atendimento aos clientes. Você pode até se perguntar qual a importância de usar processamento de linguagem natural no relacionamento com consumidores. Mas o fato é que o novo comportamento do cliente digital demanda tecnologias de atendimento com os atributos de PLN. Uma vez que os consumidores estão mais exigentes e buscam maior agilidade, personalização e respostas mais assertivas em seus contatos, o processamento de linguagem natural auxilia na melhor compreensão das necessidades dos clientes, por meio de análises linguísticas aprofundadas. Vale lembrar que, segundo o relatório “Tendências para experiência do cliente 2021”, 65% dos clientes querem comprar de empresas com transações online fáceis e rápidas. Para isso, o atendimento via chatbot necessita de recursos poderosos para entender rapidamente o consumidor, como o PLN. Então, neste artigo, vamos detalhar mais o assunto, explicando o que é processamento de linguagem natural e muito mais. Leia também: Como funciona um robô com inteligência artificial O que é a linguagem natural? Antes de esclarecer o que é processamento de linguagem natural, vale a pena entrar no conceito de linguagem natural. E sua definição é simples, já que envolve a forma decomunicação entre os seres humanos.   Dessa forma, um bom exemplo de linguagem natural é o idioma de... --- > A comunicação omnichannel em empresas B2C vai muito além de integrar canais. Saiba mais sobre como colocar essa estratégia em prática no blog da yellow.ai! - Published: 2021-06-29 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/comunicacao-omnichannel/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai A comunicação omnichannel tornou-se indispensável para as empresas que desejam melhorar a experiência do cliente. Para o ramo B2C (Business to Consumer, isto é, voltado ao consumidor), essa estratégia vai muito além de oferecer vários canais de contato integrados, mas também envolve a estruturação de uma nova jornada de compra. Segundo um estudo realizado pela Harvard Business Review, cerca de 73% dos clientes utilizam vários canais de comunicação durante a jornada de compra. Apenas 7% realizam uma aquisição exclusivamente por canais online e 20%, em lojas físicas.   Por esse motivo, ter uma comunicação omnichannel significa mudar a cultura organizacional da empresa, integrando os meios de contato e promovendo uma integração de todos os departamentos. No artigo de hoje, conheça algumas dicas de como estruturar a comunicação omnichannel em empresas B2C e alcançar o sucesso com a estratégia. Acompanhe mais! Você pode se interessar: O que é omnichannel no varejo e como gerar mais vendas com essa estratégia? 5 dicas para estruturar a comunicação omnichannel Para promover uma comunicação omnichannel ampla, alcançando bons resultados com a experiência do cliente, as empresas B2C precisam investir em ferramentas tecnológicas de atendimento. Dessa forma, é possível aprimorar a abordagem e serviços de SAC, além de otimizar campanhas de marketing. Fora as ferramentas, algumas dicas para desenvolver a comunicação omnichannel nos negócios B2C são: 1 - Otimizar a estrutura organizacional A otimização da estrutura organizacional ajuda a melhorar o gerenciamento da jornada do cliente, oferecendo um caminho mais preciso e direcionado. Além do mais, os produtos e serviços podem ser comunicados de... --- > Você sabe a importância do marketing conversacional? Conheça mais sobre esse conceito e como aplicá-lo no seu negócio para obter melhores resultados. - Published: 2021-06-29 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/marketing-conversacional/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Cada vez mais, as empresas buscam formas de conectar e conversar com os clientes de forma genuína, humanizada e personalizada, seja nos processos de suporte e atendimento aos consumidores, como nas ações de marketing e vendas. Neste sentido, uma estratégia indispensável que precisa ser conhecida é o marketing conversacional. Vale destacar que 63% dos líderes de marketing possuem dificuldades para oferecer experiências personalizadas a seus clientes, segundo levantamento do Gartner. Inclusive, apenas 17% dos CMOs estão usando inteligência artificial amplamente em toda a operação de marketing. O que poderia ajudar nessa personalização e segmentação. Mas eis que surge o marketing conversacional para auxiliar neste cenário. E, como o próprio nome diz, este conceito está relacionado a usar conversas e diálogos naturais, em ambientes digitais, com os usuários em favor do marketing, ou seja, como maneira de gerar engajamento dos potenciais clientes com sua marca, produto ou serviço prestado. Desse modo, é possível: Aumentar a conexão com os consumidores;Aproximar-se dos clientes;Criar relações duradouras;Obter leads mais qualificados;Tornar o processo de vendas mais assertivo;Promover aceleração de receita. Por isso, neste artigo, vamos falar sobre os benefícios do marketing conversacional, como os chatbots são úteis neste contexto e as principais dicas para implementar essa estratégia na prática. Leia também: Como melhorar a experiência do cliente e aperfeiçoar as conversas com o chatbot baseado em IA Afinal, o que é o marketing conversacional? Como citamos anteriormente, essa estratégia tem como objetivo estabelecer uma experiência humana com o seu público. Assim, este método é uma solução valiosa para atender os usuários rapidamente,... --- > Os indicadores de satisfação do cliente ajudam a monitorar o desempenho da sua empresa. Conheça 7 métricas no blog da Yellow Messenger! - Published: 2021-06-24 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/indicadores-de-satisfacao-do-cliente/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Supervisionar os indicadores de satisfação do cliente é uma das principais estratégias corporativas de gestão, ainda mais para quem deseja conquistar consumidores fiéis e expandir o reconhecimento da marca. No varejo e e-commerce, as iniciativas de atendimento e pós-vendas são fundamentais, especialmente diante de tanta concorrência. Ou seja, quando a satisfação do cliente vai bem nesses segmentos, a chance de aumentar a retenção e fidelização do público é muito maior. Como consequência, mais pessoas passam a reconhecer e voltam a comprar com a marca. Só para termos uma noção, cerca de 72% dos clientes tendem a compartilhar boas experiências com seis ou mais pessoas, segundo o levantamento CX for Executives, realizado no evento Callidus Customer Conference. Por outro lado, 13% dos consumidores insatisfeitos fazem propaganda ruim para até 15 conhecidos ou mais. Sendo assim, quanto melhor for a experiência do cliente, mais eles estão dispostos a gastar com a marca. Tanto que 57% dos consumidores consideram a qualidade do atendimento recebido como critério para serem leais a uma empresa, segundo pesquisa do Zendesk. Por isso, no artigo de hoje, separamos 7 indicadores de satisfação do cliente que sua empresa deve monitorar para conseguir conquistar um público fiel. Acompanhe a leitura. Você pode gostar: Como melhorar o atendimento ao cliente: 7 dicas essenciais! 1 - Net Promoter Score (NPS) O NPS é um dos indicadores de satisfação do cliente mais famosos da atualidade. Ele representa a experiência do consumidor com a marca, em uma escala de 0 a 10 da probabilidade de um indivíduo indicar o seu produto ou serviço para conhecidos.... --- > Nas empresas de saúde, a qualidade no atendimento aos pacientes é primordial, além, obviamente, dos serviços de cuidado e atenção médica. É preciso ter empatia e humanização em todos os momentos e contatos. Por isso, entender como melhorar o relacionamento com o cliente nessas instituições é elemento chave. - Published: 2021-06-22 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/como-melhorar-o-relacionamento-com-o-cliente/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Nas empresas de saúde, a qualidade no atendimento aos pacientes é primordial, além, obviamente, dos serviços de cuidado e atenção médica. É preciso ter empatia e humanização em todos os momentos e contatos. Por isso, entender como melhorar o relacionamento com o cliente nessas instituições é elemento chave. Vale lembrar que todo esse processo de relacionamento com os pacientes se inicia na hora da marcação da consulta e, muitas vezes, não termina no consultório. Uma vez que é necessário um acompanhamento de exames, tratamentos, retorno médico e até lembretes de novas consultas e medicamentos a serem tomados. Então, como manter o atendimento, suporte e monitoramento adequado dos pacientes? Como melhorar o relacionamento com o cliente em toda essa jornada no hospital, clínica, consultório ou laboratório?   É o que vamos desvendar nesse artigo, mostrando a importância de investir em novas tecnologias inovadoras, como automação e inteligência artificial, atreladas ao atendimento. Leia também: Como melhorar o atendimento ao cliente: 7 dicas essenciais! Cenário do relacionamento com os pacientes nas instituições de saúde Mas, antes de entrar mais a fundo em como melhorar o relacionamento, vamos ver como anda a situação atual do atendimento e a satisfação do público com as instituições de saúde. Segundo o levantamento do Observatório de Saúde, por exemplo, a qualidade do atendimento é o fator mais relevante de promoção para uma instituição de saúde. Em contrapartida, o tempo de espera e a falta de qualidade estão entre os principais aspectos de detração da marca de um serviço de saúde. E tem mais: o índice de... --- > Tudo sobre inteligência artificial: como funciona, aplicações e por que investir? - Published: 2021-06-22 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-ai/tudo-sobre-inteligencia-artificial/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Parece uma cena de ficção científica: pessoas conversando com máquinas, robôs inteligentes ajudando nas tarefas mais complexas e a realidade sendo transformada por computadores. Mas isso já é o futuro! Por isso, saber tudo sobre inteligência artificial (IA), ou pelo menos conhecer um pouco mais sobre essa tecnologia, pode nos ajudar (e muito! ) a entender todos esses avanços. Afinal de contas, você pode não ter percebido, porém, a IA está em quase tudo. Hoje, se você for conversar com uma empresa pelo WhatsApp, é bem provável que, do outro lado da tela, não tenha uma pessoa, mas sim a inteligência artificial! Quer saber tudo sobre inteligência artificial, como funciona, aplicações e por que investir? Então, leia o nosso artigo e faça parte da revolução tecnológica! Você pode gostar: Como escolher a melhor plataforma de inteligência artificial Mas, afinal de contas, o que é a Inteligência Artificial (IA)? Antes de sabermos tudo sobre inteligência artificial, vale entender um pouco mais sobre o conceito e a história dessa tecnologia. Em resumo, a IA é um ramo da ciência e da informática que desenvolve máquinas inteligentes, isto é, sistemas capazes de agir e pensar como seres humanos, mas não necessariamente precisam de um corpo. Ou seja, diferentemente do que os filmes nos mostram, não é preciso um robô humanóide inteligente. A IA pode ser encontrada em softwares e sistemas que conseguem pensar e aprender, colaborando com várias atividades do nosso dia a dia. Leia também: O que é machine learning associada à inteligência artificial? A história... --- > O atendimento virtual colaborou para descongestionar muitos departamentos públicos e serviços governamentais. Veja como funciona na prática! - Published: 2021-06-17 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/atendimento-virtual/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai O atendimento virtual não é mais um diferencial nas organizações, mas sim uma necessidade. Vivemos em um mundo cada vez mais conectado e ágil. Por esse motivo, investir em estratégias que facilitam a comunicação com o público, ou mesmo automatizam atividades cotidianas tornou-se imprescindível para quem deseja se manter competitivo no mercado. Com a pandemia da Covid-19, em 2020, o atendimento virtual foi uma solução viável para tempos de isolamento, já que as medidas de restrição fizeram com que as pessoas procurassem outra forma de falar com as organizações. Ao mesmo tempo, o aumento da demanda por atendimentos virtuais exigiu o aprimoramento das tecnologias e o investimento em soluções inteligentes de comunicação. No segmento governamental, os atendentes e suportes virtuais foram capazes de solucionar problemas recorrentes do público e, ao mesmo tempo, disponibilizar informações importantes para os cidadãos. Inclusive, os órgãos governamentais puderam orientar as pessoas quanto à obtenção de documentos, processos de reconhecimento de impostos, solicitação de auxílio financeiro e procedimentos na área da saúde - atividades essenciais em épocas de pandemia. No artigo de hoje, saiba como os assistentes inteligentes ajudam serviços governamentais e como o atendimento virtual pretende se manter nos órgãos públicos nos próximos anos. Leia também: Passo a passo para implementar a automação de processos no atendimento ao cliente Quais atividades o atendimento virtual pode realizar? O atendimento virtual vai além de uma conversa simples, com respostas automáticas. Hoje em dia, através da inteligência artificial (IA) e machine learning, os assistentes digitais são capazes de resolver a maioria dos problemas do público, facilitando as atividades de... --- > Quer melhorar a comunicação do seu e-commerce com o WhatsApp Business API? Saiba como integrar essa ferramenta e comece a otimizar os resultados. - Published: 2021-06-16 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/whatsapp-business-api/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Um dos maiores problemas das lojas de varejo online e e-commerce, atualmente, é conseguir dar escalabilidade para a comunicação com os clientes a fim de atender às dúvidas, responder rapidamente e resolver as solicitações. E, para superar esse impedimento, existe o WhatsApp Business API.   Para que uma empresa se mantenha competitiva no mercado, possuir diferentes canais de suporte e atendimento, usando tecnologias, é um fator fundamental. Nesse sentido, o uso de chatbots aplicados ao WhatsApp é a solução ideal. Isso porque, além de proporcionar um atendimento mais profissional, ele também passa mais confiabilidade aos clientes. Além disso, é possível resolver as perguntas frequentes dos consumidores sem ser necessário o envolvimento de um atendente humano.   Até porque, é preciso se preparar adequadamente para atender à demanda de um mercado que só cresce. Segundo pesquisa da Neotrust, nos três primeiros meses de 2021, foram realizadas 78,5 milhões de compras online, um aumento de 57,4% em comparação ao mesmo período do ano passado. Neste contexto, suprir a demanda e ainda oferecer uma boa experiência ao cliente é uma tarefa complicada. Principalmente quando falamos de designar pessoas para atender via WhatsApp - canal que também vem crescendo de forma significativa.   Segundo pesquisa da Abevd (Associação Brasileira de Empresas de Vendas Diretas), o uso do aplicativo como canal de vendas cresceu 84,7% no Brasil em 2020.   Agora que já explicamos a importância de se utilizar chatbots integrados ao WhatsApp Business API, vamos dar uma olhada mais detalhada nos seus benefícios para o e-commerce? Quais os benefícios do WhatsApp Business API? Atingir mais... --- > Como melhorar a experiência do cliente e aperfeiçoar as conversas com o chatbot baseado em IA - Published: 2021-06-15 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-ai/como-melhorar-a-experiencia-do-cliente/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Os clientes buscam cada vez mais um atendimento ágil e eficiente, ao mesmo tempo em que desejam rápidas resoluções para seus problemas e demandas. Neste cenário, o chatbot surgiu como uma solução muito útil para facilitar a rotina de relacionamento com os consumidores. Então, é preciso saber como melhorar a experiência do cliente no atendimento via assistentes digitais. Segundo estudo do Gartner, até 2022, 72% dos contatos entre consumidores e marcas serão via chatbot. Afinal, as interações usando os chatbots proporcionam diversos aspectos positivos, como: Automação de processos;Atendimento 24 horas por dia, 7 dias por semana;Redução de custos operacionais;Fim da fila de espera;Personalização nas conversas;Disponibilização de diversos pontos de contato integrados;Entre outros benefícios. No entanto, ainda é comum que muitos usuários não se sintam confortáveis no atendimento via chatbot e considerem que o assistente virtual promove uma experiência um tanto impessoal, mecânica, sem humanização e com dificuldade para compreender exatamente suas necessidades.   O que pode gerar frustrações e insatisfações, virando um problema para o seu negócio, já que uma má experiência pode resultar em perda de clientes e de prejuízos financeiros. Por isso, passa a ser indispensável entender como melhorar a experiência do cliente com o uso de chatbots com inteligência artificial.   Leia mais: Chatbot para empresas: 6 principais tendências Como melhorar a experiência do cliente com chatbots inteligentes A inteligência artificial tem grande importância neste cenário, já que possibilita tornar a experiência melhor, com conversas mais humanas, fluidas, ainda mais personalizadas e melhor entendimento das demandas dos clientes.   Tudo isso ocorre por meio de seu mecanismo de machine... --- > Como funciona um robô com inteligência artificial - Published: 2021-06-14 - Modified: 2022-08-02 - URL: https://yellow.ai/pt-br/conversational-ai/robo-com-inteligencia-artificial/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Parece a cena de um futuro fictício, mas isso já ocorre nos dias de hoje: falamos com máquinas o tempo todo. É bem provável que você já tenha sido atendido por um robô com inteligência artificial, também conhecido como “chatbot”, que é uma solução altamente tecnológica para ajudar na resolução de problemas, principalmente em questões de serviço de atendimento ao consumidor. Ainda assim, há muitas dúvidas sobre o funcionamento de um robô com inteligência artificial e como essa solução pode ajudar empresas, organizações e vários setores de mercado. E vamos além: como essa tecnologia consegue se aproximar cada vez mais de um atendimento humano? Por esse motivo, o artigo de hoje vai mostrar como funciona um robô com inteligência artificial e os benefícios de utilizar a tecnologia dos assistentes virtuais no seu negócio. Acompanhe a leitura! Você pode se interessar: Como melhorar o atendimento ao cliente com assistentes virtuais Mas, afinal de contas, o que é Inteligência Artificial? Para entender como funciona um robô com inteligência artificial é necessário, em primeiro lugar, compreender o que é essa tecnologia de IA. De forma resumida, a inteligência artificial é uma área da tecnologia que está interessada no desenvolvimento de ações com capacidade para automatizar processos, simular comportamentos humanos, como analisar e perceber ambientes, elaborar frases e argumentos, entre outras atividades. Além disso, a inteligência artificial usa o machine learning, que é capaz de “aprender” sobre diferentes áreas do conhecimento, com base na análise de dados e ainda armazenar uma grande quantidade de informações (até mesmo superior ao cérebro humano). Isso... --- > Sua empresa está por dentro da nova Lei Geral de Proteção de Dados? Os assistentes virtuais inteligentes devem estar adaptados à LGPD. Saiba como! - Published: 2021-06-10 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/assistentes-virtuais-inteligentes-lgpd/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai A nova Lei Geral de Proteção de Dados entrou em vigor em setembro de 2020, impactando diversos tipos de empresas e processos organizacionais que englobam a coleta, o armazenamento, o tratamento e o uso de informações. Os assistentes virtuais inteligentesentram nestes casos e precisam estar regulamentados. Afinal, os assistentes são responsáveis por utilizar e armazenar informações de clientes durante as interações e solicitações de atendimento, suporte e vendas. Então, os negócios devem adequar essas soluções o quanto antes para evitar as sanções previstas na LGPD, que envolvem multas de até R$ 52 milhões. Entendendo melhor a Lei Geral de Proteção de Dados Antes de mais nada, vale explicar que a nova legislação foi criada com o objetivo de garantir a privacidade dos usuários, a transparência no uso de dados e a maior segurança da informação dentro das empresas. A partir desse tripé de privacidade, transparência e proteção, a LGPD se sustenta e todas as suas regras e aplicações estão atreladas a eles. Dessa forma, as empresas em geral devem adotar medidas rígidas de segurança, como controle de acesso, criptografia e outras, para garantir que os dados dos clientes guardados na sua base não sejam vazados, roubados ou sequestrados. Ao mesmo tempo, é preciso estipular políticas de privacidade para mostrar aos usuários com quais finalidades os dados serão coletados e se eles autorizam essa utilização pela empresa. Além disso, a transparência em todos os processos de uso dos dados é fundamental. Pois, assim, os usuários podem solicitar modificações nas permissões concedidas ou até mesmo a exclusão total da base... --- > O WhatsApp comercial é uma ótima solução para melhorar o atendimento ao cliente nas empresas de telecom. Saiba mais no blog da Yellow Messenger! - Published: 2021-06-09 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/whatsapp-comercial/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Ter um canal de comunicação moderno e versátil é praticamente uma obrigação para as empresas contemporâneas. Afinal de contas, o consumidor digital está em busca de praticidade no atendimento, indo além dos tradicionais SACs. Diante disso, o WhatsApp Comercial é uma solução que cresceu muito nos últimos anos. Dessa forma, o aplicativo se torna uma ferramenta valiosa para as empresas de telecomunicações manterem um relacionamento mais próximo com o público. Importante destacar que o setor de telecomunicações é um dos que mais sofre com queixas de consumidores. Por conta disso, o WhatsApp comercial serve para solucionar os problemas dos clientes mais facilmente, além de manter um atendimento rápido em diferentes situações. No artigo de hoje, descubra como usar o WhatsApp comercial em empresas de telecom e conheça os benefícios do app para o seu negócio! Leia também: Como funciona o Whatsapp Business: principais dúvidas e motivos para usar 3 problemas no atendimento que o WhatsApp comercial ajuda a resolver O atendimento via WhatsApp não é uma novidade no mercado. Desde a popularização do app, vários negócios já utilizam o canal para falar com seus clientes. Porém, com o lançamento do WhatsApp Business, foi possível escalar ainda mais o atendimento, abarcando empresas com alto volume de solicitações. Para o segmento de telecom, o WhatsApp comercial ajuda a solucionar vários problemas, incluindo: 1 - Filas de esperas longas Nos SACs comuns, as filas de espera costumam estressar os consumidores, já que nem sempre a empresa tem uma quantidade suficiente de colaboradores para atender a todas as chamadas. Mas, com... --- > Descubra como melhorar o atendimento ao cliente com o auxílio da tecnologia, aumentando a satisfação dos consumidores e se mantendo competitivo no mercado. - Published: 2021-06-08 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/como-melhorar-o-atendimento-ao-cliente-dicas/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Procurar formas de como melhorar o atendimento ao cliente atualmente, é essencial para qualquer empresa que almeja o crescimento, independentemente do segmento de atuação, sejam serviços financeiros, e-commerce, saúde, telecom ou até serviços governamentais.   Isso porque, com a transformação digital dos negócios, é preciso buscar outros diferenciais além do preço para se manter competitivo no mercado.   Afinal, ao gerar uma boa experiência, você obterá clientes mais fiéis e satisfeitos e aumentará sua taxa de retenção. Vale destacar que o atendimento ao cliente é o canal que conecta as empresas aos consumidores e define se essa relação será duradoura. E muitas empresas já apostam nisso. Leia também: Atendimento via WhatsApp: como usar o chatbot com fluxo conversacional Qual a importância do atendimento ao cliente? Além de reter e fidelizar mais clientes como já foi mencionado, buscar meios de como melhorar o atendimento ao cliente também pode impactar diretamente a saúde financeira e no desempenho do negócio.   De acordo com um estudo da State of CX Management, as empresas amadurecidas em experiência do cliente performam até 44% melhor do que as outras que ainda não possuem padrão no atendimento.   Além disso, uma pesquisa realizada pela American Express e publicada em 2020 no HubSpot aponta que os consumidores satisfeitos com o atendimento gastam cerca de 17% mais nas compras. E de nada adianta ter um bom serviço ou produto se o atendimento apresenta falhas. Isso é o que mostra a pesquisa da Forum Corporation, em que 70% das pessoas afirmaram abandonar uma marca (mesmo que admirem e consumam seus serviços) se forem mal atendidas. Agora que... --- > Conheça o novo consumidor phygital e saiba como evoluir a experiência do cliente - Published: 2021-06-07 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-ai/phygital/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Você já reparou o quanto a transformação digital impactou em nossa experiência de consumo? Hoje, lidamos com um novo tipo de consumidor: o phygital (ou figital), que é digital e exigente, porém interessado em conveniência e conteúdos personalizados, que vão além da própria ação de comprar um produto ou serviço. Por isso, é cada vez mais importante conhecer esse novo tipo de consumidor para proporcionar um atendimento mais satisfatório, gerando uma excelente experiência de compra. Inclusive, as empresas que lideram a questão do customer experience e tem foco no cliente são as mais resilientes em tempos de crise e costumam se destacar. No artigo de hoje, conheça o novo consumidor phygital e saiba como evoluir na experiência do cliente. Acompanhe mais! A mudança do perfil de compra para o phygital com a Covid-19 A pandemia da Covid-19 transformou vários comportamentos, entre eles, o modo como consumimos produtos e serviços. Já que a estratégia para conter o vírus é o isolamento social, muitas pessoas passaram a comprar online, justamente para se protegerem contra a doença e evitar o contágio. Tanto que, em 2020, o e-commerce brasileiro cresceu mais de 70%, se comparado ao ano anterior, segundo dados do Comitê de Métricas da Câmara Brasileira da Economia Digital. Agora, muitos consumidores intensificaram o seu relacionamento com as marcas por meio de canais digitais, integrando a tribo dos phygitais. Leia também: Chatbot para e-commerce: 6 passos para vender produtos de forma online Quem é o consumidor phygital? O consumidor phygital está em um estágio muito mais maduro de compra através dos... --- > Já pensou em implementar um chatbot por voz na sua empresa? Veja os motivos para investir nessa modalidade e os principais usos da ferramenta. - Published: 2021-06-02 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/chatbot-por-voz/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Em um cenário de inovação constante das empresas, aumento das buscas por voz por parte dos consumidores e maior necessidade de conveniência, respostas mais rápidas e assertivas no atendimento ao cliente, o chatbot por voz se torna uma solução importante. Afinal, o recurso de voz dos assistentes virtuais permite interpretar melhor as solicitações dos usuários, entendendo as intenções e emoções, além de compreender a fala e transformá-la em texto. Assim, é possível oferecer um atendimento mais assertivo e uma melhor experiência.   Só para se ter uma ideia, segundo pesquisa da consultoria Ilumeo, as buscas por voz, tanto no celular quanto em outros dispositivos eletrônicos, já são consideradas comuns por 63% dos entrevistados. Do total de consultados, 48% admitem usar os comandos de voz pelo menos uma vez por semana e quase 20% utilizam diariamente. São 3 os mecanismos mais comuns para busca por voz: o Google, os celulares e as tecnologias inteligentes, como os alto-falantes. Inclusive, 11% dos lares no Brasil devem ter um assistente de voz até 2025, revela a consultoria Statista. Entre as principais pesquisas por voz realizadas, 22% estão em busca de um conteúdo a base de localização, de acordo com dados da Forbes.   No entanto, outras ações rotineiras podem ser executadas pelos usuários por voz nos serviços de atendimento ao cliente para resolução de dúvidas e outros problemas, como por exemplo: Efetuar uma transação ou compra;Realizar uma reserva de hotel ou agendar uma consulta;Emitir uma segunda via de boleto;Pedir um reembolso;Entre outros. Leia também: 3 passos para implementar chatbots com inteligência artificial em empresas Qual a importância do chatbot por voz... --- > O machine learning pode transformar o atendimento ao cliente com assistentes digitais cada vez mais inteligentes. Para isso, é preciso evitar erros comuns. Veja quais! - Published: 2021-06-02 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/machine-learning/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai O machine learning já tem sido amplamente usado em diferentes áreas e apresenta grande potencial no desenvolvimento de assistentes virtuais, com inteligência artificial para o atendimento ao cliente, com o objetivo de promover uma melhor experiência. Com o machine learning, que consiste em um ramo da IA, a tecnologia de atendimento ao cliente pode ser aprimorada e aperfeiçoada a partir das novas interações, sendo capaz de entender as necessidades dos consumidores e projetando comunicações mais satisfatórias. Apesar desse grande potencial, o investimento em machine learning deve ser feito a partir de uma estratégia bem estruturada e com um planejamento consolidado. Conheça, a seguir, os principais erros e como evitá-los. Saiba mais: O que é machine learning associada à inteligência artificial? 5 principais erros no machine learning e como superá-los O desenvolvimento de uma tecnologia própria de machine learning demanda investimentos elevados, sendo essencial que os gestores mapeiem e conheçam quais erros podem acontecer e busquem minimizá-los. Dessa forma, a estruturação da estratégia de machine learning e IA desempenha um papel central para empresas que querem usar essas tecnologias no atendimento ao cliente. Assim, veja as falhas mais comuns que podem ocorrer neste processo. 1. Não ter analista de dados A ausência de um profissional qualificado à análise de dados é o primeiro e mais comum erro no que se refere à adoção do machine learning. O cientista de dados ou analista de dados é o profissional mais qualificado para construir a estratégia do aprendizado de máquina nos assistentes virtuais para atendimento ao cliente.   Além disso, ele deve... --- > O atendimento via WhatsApp é uma tendência para corresponder às preferências do consumidor. Saiba como otimizá-lo por meio do chatbot com fluxo conversacional. - Published: 2021-06-01 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/atendimento-via-whatsapp/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai O atendimento via WhatsApp é essencial em um cenário no qual 95% das pessoas utilizam o aplicativo diariamente, segundo a pesquisa Panorama Mobile Time/Opinion Box, viabilizando mais qualidade e eficiência na comunicação do varejo e e-commerce. O estudo do instituto de pesquisas Qualibest também indica que o WhatsApp é um dos canais preferidos para contatar os serviços de atendimento (SAC) das empresas, com 49%, ficando atrás apenas dos chats (51%). Além disso, um levantamento do Sebrae, de 2019, revela que mais de 73% dos pequenos empreendedores e comerciantes já utilizavam a plataforma para apoio às vendas. E tem mais: 71% das empresas consideram o WhatsApp como o melhor meio de relacionamento durante uma venda e 69% para o pós-venda, aponta a Hi Platform. Considerando esse cenário promissor do atendimento via WhatsApp para segmentos como varejo e e-commerce, os gestores precisam saber como adotar a solução de forma acertada, usando as melhores práticas, como o chatbot com fluxo conversacional. Confira! Veja ainda: Como melhorar o atendimento ao cliente com assistentes virtuais Como fazer o atendimento via WhatsApp para o setor de varejo e e-commerce? O atendimento via WhatsApp é positivo, mas o sucesso do canal para relacionamento e suporte ao cliente vai depender diretamente da estruturação da estratégia e das tecnologias empregadas. É essencial que a experiência do cliente seja dinâmica, ágil e apresente respostas relevantes às dúvidas ou reclamações apresentadas, assim como faça sugestões assertivas de novos produtos e serviços para compra. Alguns passos para proporcionar esse relacionamento diferenciado incluem: Ter uma conta exclusiva para o atendimento;Explorar as funcionalidades do WhatsApp Business;Implementar um chatbot... --- > Implementar o chatbot para empresas gera inúmeros benefícios no atendimento aos clientes. Por isso, veja as principais tendências desse recurso tecnológico. - Published: 2021-05-27 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/chatbot-para-empresas/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Cada vez mais, o chatbot para empresas vem sendo utilizado para automatizar os processos e operações de relacionamento com o cliente e reduzir custos no setor. Assim, é possível facilitar e agilizar o atendimento aos consumidores, melhorar a experiência e gerar mais vendas. Segundo o Mapa do Ecossistema Brasileiro de Bots, inclusive, a maior finalidade na demanda por chatbots é o atendimento ao cliente, correspondendo a 64% do total. Neste sentido, o recurso tecnológico permite automatizar respostas a demandas frequentes e repetitivas dos usuários, garantindo a resolução rápida de consultas. Mas não é só isso. Com a possibilidade de uso dos chatbots de conversação com inteligência artificial, as empresas podem usufruir de muitos outros benefícios, como: Conversas naturais, personalizadas e humanizadas;Diálogo fluido e sem problemas;Entendimento das necessidades e intenções dos clientes;Aprendizado contínuo com as interações para melhorar as respostas. Como consequência, é possível obviamente promover uma melhor experiência aos usuários, garantindo sua satisfação e fidelização. O que, no final, pode representar novas compras e indicações do seu negócio para amigos. Então, para que o chatbot para empresas continue a trazer resultados positivos para o seu negócio, é importante conhecer as principais novidades e tendências do setor. É o que veremos a seguir. Leia também: Como melhorar o atendimento ao cliente com assistentes virtuais 6 tendências para desenvolver o chatbot para empresas Com o cenário apresentado acima, fica clara a necessidade de investir no chatbot para empresas. Mas o que os gestores e diretores de inovação dos negócios devem levar em consideração na hora de desenvolver e implementar... --- > Tem dúvidas sobre como funciona o WhatsApp Business? Não sabe se vale a pena o investimento? Descubra tudo isso no nosso conteúdo. - Published: 2021-05-25 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/como-funciona-o-whatsapp-business/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai O WhatsApp Business já deixou de ser tendência como forma de melhorar o atendimento aos clientes e gerar mais vendas e se tornou uma realidade. Então, as empresas não só podem como devem investir na plataforma. No entanto, é comum que muitos gestores não saibam como funciona o Whatsapp Business. Vale destacar que, segundo o estudo Covid-19 Benchmark Snapshot, o Brasil teve crescimento de 90,5% no uso do WhatsApp pelos consumidores para entrar em contato com centrais de atendimento. Outra pesquisa, a CX Trends 2020, mostra que 50% dos brasileiros preferem falar com as empresas nos mesmos canais em que falam com amigos ou familiares, como os aplicativos de comunicação, como o WhatsApp. Além do que, o levantamento do Opinion Box revela o aumento na aquisição de produtos e serviços por meio da ferramenta. No último ano, 45% passaram a fazer compras pelo WhatsApp e 55% contrataram serviços. Tudo isso deixa claro a grande importância de usar o aplicativo nas empresas de telecom para otimizar o relacionamento com os clientes e tirar suas dúvidas, assim como fazer promoções, fechar vendas e desenvolver programas de fidelização. Neste sentido, é indispensável conhecer profundamente a ferramenta e entender como ela pode ajudar as empresas de telecom no contato e interações com os consumidores. Vamos ver melhor a seguir! Leia também: Chatbot para WhatsApp: como criar e implementar em empresas B2C Principais dúvidas sobre como funciona o WhatsApp Business Antes de entrar nas questões relacionadas sobre como funciona o WhatsApp Business, é importante lembrar que o recurso foi criado pelo próprio aplicativo especificamente para... --- > Chatbot para e-commerce: 6 passos para vender produtos de forma online - Published: 2021-05-20 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-commerce/chatbot-para-e-commerce/ - Categories: Conversational Commerce - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Desde o ano passado, por conta da necessidade de isolamento social, o comércio eletrônico sofreu um boom, com um crescimento expressivo das compras online. Neste sentido, as lojas virtuais estão à procura de novas estratégias para se diferenciar dos concorrentes e conseguir aumentar as suas vendas. Uma forma de atingir estes objetivos é por meio do chatbot para e-commerce.   Este tipo de assistente virtual pode ajudar em toda a jornada de compra dos clientes. O que engloba desde a publicidade digital para a captação dos consumidores, passando por toda experiência de aquisição de um produto ou serviço com atendimento integral, resolução de dúvidas e auxílio para fechar a compra, e indo até o pós-venda, com pesquisa de satisfação e suporte completo. Vale destacar que o comércio eletrônico registrou, em março deste ano, 1,66 bilhão de acessos. Isso representa um aumento de 40% em comparação ao mesmo período do ano anterior, segundo dados da Conversion. E tem mais: a previsão para 2021 é de que as vendas online tendem a crescer 26%, atingindo um faturamento de R$ 110 bilhões, de acordo com o E-bit I Nielsen. Para comprovar a relevância de contar com um chatbot para e-commerce, outra pesquisa realizada pelo Gartner indica que, até 2022, 72% das interações entre cliente e empresa serão conduzidas por chatbots, entre outros mecanismos robotizados. Além disso, 27% dos clientes dizem usar o WhatsApp para realizar compras e 24% admitem também contratar serviços, revela o levantamento da MindMiners. Isso destaca, inclusive, a importância de se associar um chatbot para e-commerce no atendimento via WhatsApp para... --- > Como escolher a melhor plataforma de inteligência artificial - Published: 2021-05-18 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-ai/plataforma-de-inteligencia-artificial/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Após compreender todos os benefícios e aplicações de uma plataforma de inteligência artificial nas empresas, é normal que os gestores tenham dúvidas sobre qual a melhor opção para obter tais resultados.   Afinal, serão investidos recursos importantes na solução para otimizar o relacionamento com os clientes e oferecer uma melhor experiência. Então, como consequência, espera-se que a ferramenta traga impactos positivos para gerar retorno financeiro. Dessa forma, para auxiliar os líderes dos negócios, vamos enfatizar os benefícios de investir na plataforma de inteligência artificial e explicar os principais pontos a serem considerados na decisão pela solução adequada. Leia também: Como a inteligência artificial otimiza a automação do atendimento ao cliente Qual a importância da plataforma de inteligência artificial? Segundo a pesquisa Future Trends 2021, o mercado de inteligência artificial deve crescer 42,2%, taxa composta de aumento anual, entre 2021 e 2027.   Uma das principais aplicações está relacionada ao uso de IA em chatbots de conversação a fim de auxiliar os processos de relacionamento com o cliente, englobando o atendimento, suporte e engajamento. Ou seja, o assistente virtual se faz presente em todas as etapas de uma jornada de compra do consumidor. Assim, é possível gerar maior inteligência e automação nos serviços de conversas do chatbot com os consumidores. Veja, então, os principais impactos causados pela plataforma de inteligência artificial na experiência do cliente: Automação do atendimento Com uma solução de inteligência artificial, é possível automatizar os processos de atendimento. Isso porque a maioria das consultas dos clientes é repetitiva. Então, com a criação de um chatbot inteligente,... --- > O que é machine learning associada à inteligência artificial? - Published: 2021-05-13 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-ai/o-que-e-machine-learning/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Entender o que é machine learning, inteligência artificial e outros conceitos ligados às inovações é essencial para os gestores da área. Assim, é possível saber como funcionam as novas soluções e ferramentas que usam essas tecnologias, como por exemplo, os chatbots de conversação e os assistentes virtuais inteligentes. Por isso, neste conteúdo, vamos explorar o significado de o que é machine learning, sua relação com inteligência artificial e sua diferença para deep learning. Da mesma forma, vamos explicar como essas tecnologias já são aplicadas em diferentes segmentos do mercado.   Então, vamos lá! O que é machine learning? O machine learning é um termo em inglês para aprendizado de máquina. De maneira simplificada, trata-se de uma tecnologia que permite aos computadores a capacidade de aprender, evoluir e se aprimorar de acordo com interações, informações e conversas.   Tais situações ajudam a gerar textos, imagens e números que são identificados pela tecnologia, coletados, associados a diferentes dados e fazem com que a ferramenta ou solução com machine learning fique mais ‘inteligente’. Como resultado, aumenta-se o potencial de interação daquela plataforma.   Assim, ela se torna mais eficiente e assertiva em seus objetivos, seja para oferecer uma resposta a clientes ou resolver problemas, como gerar uma segunda via de boleto. Qual a relação entre machine learning e inteligência artificial? É comum muita gente associar machine learning com inteligência artificial e achar que as duas são a mesma tecnologia. Mas não é nada disso. Existem diferenças importantes, uma vez que o machine learning faz parte da IA. Então,... --- > Para garantir melhores experiências para os seus clientes, veja as vantagens de adotar os assistentes virtuais inteligentes nos seus serviços financeiros. - Published: 2021-05-11 - Modified: 2023-01-31 - URL: https://yellow.ai/pt-br/conversational-ai/assistentes-virtuais-inteligentes-servicos-financeiros/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Os assistentes virtuais inteligentes são plataformas de chatbot conversacionais com inteligência artificial, que podem fazer a diferença no relacionamento das empresas de serviços financeiros com os clientes. Isso porque esse tipo de solução é capaz de fornecer atendimento ágil e eficiente, com respostas personalizadas e automatizadas aos consumidores. Da mesma forma, também é possível prever necessidades e analisar comportamentos para manter uma conversa natural e humana. Muitas vezes, os clientes nem percebem que estão interagindo com um sistema computacional. Ou seja, você entrega uma experiência de valor e diferenciada aos consumidores, com automação de processos. O que gera uma economia de custo substancialno setor de atendimento e suporte. O Brasil, inclusive, é vice-campeão no ranking de países com maior interação diária de assistentes com inteligência artificial com os clientes, segundo pesquisa da Capgemini. No país, o índice chega a 64%, ficando só atrás da Suécia, com 70%. Enquanto que, globalmente, a média é de 54%.   No entanto, você deve estar se perguntando como que, na prática, os assistentes virtuais inteligentes podem ajudar no relacionamento. Por isso, vamos mostrar como eles podem ser aplicados para facilitar a rotina da operação nos serviços financeiros. Leia também: Conheça as principais diferenças entre assistentes virtuais inteligentes e chatbots 6 principais vantagens dos assistentes virtuais inteligentes no relacionamento Antes de mais nada, vale entender que os assistentes virtuais são responsáveis pela comunicação entre a marca e o cliente, sendo um ponto de contato nas redes sociais, e-mail, WhatsApp e outras formas de relacionamento.   Assim, eles são elementos centrais para... --- > Para obter melhores resultados nos negócios, é importante entender o que é o omnichannel no varejo e saber as vantagens dessa estratégia. Veja mais! - Published: 2021-05-04 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/o-que-e-omnichannel-no-varejo/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Muitos gestores de empresas de varejo buscam inovar nos processos e práticas de negócios para obter mais clientes, gerar mais vendas e aumentar o valor dessas vendas. A estratégia omnichannel é uma ferramenta importante neste cenário. Então, é essencial saber o que é omnichannel no varejo e como ele funciona. Antes de mais nada, vale destacar que o omnichannel permite oferecer uma melhor experiência aos clientes, com maior qualidade, eficiência e rapidez no atendimento e no suporte durante o processo de compra nos diferentes canais de comunicação. Essa situação vai ao encontro das novas demandas e exigências do consumidor moderno, que, em sua jornada de compra, busca informações em diferentes meios de contato, conversa com a empresa via rede social, chatbot no site e outros mecanismos, inclusive podendo fechar a compra inteiramente online. Prova disso é um estudo da Harvard Business Review, que indica que 73% dos clientes utilizam múltiplos canais ao longo da jornada, 7% compram exclusivamente online e 20%, unicamente em lojas físicas. Outro levantamento do Tally Soft mostra que 85% dos clientes começam o fluxo de compra em um dispositivo e o concluem em outro. A partir daí, fica claro que o segmento varejista precisa investir em estratégias omnichannel. Até porque, nos tempos atuais, em decorrência da pandemia do coronavírus, as transações realizadas pelo varejo aumentaram e muito nos canais digitais, lembrando que o e-commerce brasileiro cresceu 73,88% em 2020, segundo o índice MCC-ENET.   Vamos entender melhor, a seguir, como funciona o omnichannel na prática! O que é omnichannel no varejo? O varejo omnichannel... --- > 5 principais usos do processamento de linguagem natural - Published: 2021-04-29 - Modified: 2023-01-13 - URL: https://yellow.ai/pt-br/conversational-ai/processamento-de-linguagem-natural/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai O processamento de linguagem natural pode parecer um recurso muito tecnológico ou uma nomenclatura de conhecimento técnico específico, ficando teoricamente distante da realidade de gestores e empresas em geral. Mas, na verdade, os líderes de negócios, principalmente os relacionados à inovação, precisam compreender tudo o que envolve esse termo. Isso porque o PLN pode ser usado em diversas áreas de negócios, já que esta tecnologia tem o potencial de entender a linguagem do ser humano para responder dúvidas e consultas. Assim, o processamento de linguagem natural acaba sendo aplicado em dispositivos tecnológicos a fim de ajudar no atendimento de demandas dos usuários. Um exemplo prático: quando você aciona algum aplicativo no seu smartphone ou faz uma pesquisa no Google, você recebe uma resposta alinhada com as suas necessidades, certo? No entanto, para essas ferramentas tecnológicas assimilarem sua solicitação, é preciso um mecanismo de ‘tradução’ entre a linguagem humana e a linguagem da máquina. É aqui que entra o PLN. Por isso, neste artigo, vamos detalhar melhor o funcionamento e as aplicações deste recurso tão importante. O que é o processamento de linguagem natural? O termo processamento de linguagem natural (PLN) tem origem do inglês “natural language processing” (NLP). Trata-se de uma área dentro da inteligência artificial, atrelada à ciência da computação e à linguística, destinada a desenvolver tecnologias e recursos para desvendar a linguagem humana, transformá-la em linguagem de programação e vice-versa. Dessa forma, a finalidade do PLN é oferecer aos computadores, dispositivos e demais ferramentas o entendimento das demandas e a criação de respostas, além de... --- > Um dos principais objetivos das empresas de telecom é descobrir como melhorar o atendimento ao cliente. Veja como os assistentes virtuais podem ajudar. - Published: 2021-04-27 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/como-melhorar-o-atendimento-ao-cliente/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai As empresas de telecomunicações no Brasil são uma das que mais enfrentam problemas no relacionamento com os consumidores, com reclamações recorrentes sobre a telefonia fixa, móvel, banda larga e TV por assinatura. Assim, como melhorar o atendimento ao cliente se torna um objetivo crucial desses negócios. Para se ter noção, em 2020, no ranking de reclamações do Proteste, o setor de telecom ficou em 3º lugar, com 16% do total. Ainda no ano passado, segundo o Procon-SP, das quatro empresas com mais queixas, três são da área de telecomunicações. No entanto, apesar de todos esses problemas, a Anatel (Agência Nacional de Telecomunicações) registrou uma melhora no índice de satisfação dos usuários de serviços de telefonia móvel em 2020. De acordo com a pesquisa, o serviço pós-pago teve aumento na nota de 7,42 em 2019 para 7,49 em 2020. Já o pré-pago subiu de 7,25 para 7,45. Vale destacar que o atendimento ao cliente nas empresas de telecom envolve muito mais do que os serviços oferecidos. Claro que o impacto da qualidade e eficiência da banda larga, a capacidade de fazer e receber ligações, a disponibilidade e velocidade de rede é grande. Porém, não é o único. Afinal, quando há dificuldades nos serviços ou falta de cumprimento com o contratado, os clientes acionam as empresas. Além disso, os usuários buscam as organizações quando querem saber sobre promoções, aquisição ou portabilidade, entre outros itens. Então, entram em cena os principais aspectos relacionados a como melhorar o atendimentoao cliente no setor, como: Atendimento telefônico;Diversidade de canais de atendimento;Capacidade de resolução;Cobranças;Funcionamento;Ofertas;Contratação. Para melhorar o... --- > 3 passos para implementar chatbots com inteligência artificial em empresas - Published: 2021-04-22 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-ai/inteligencia-artificial-chatbots/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Para as empresas que procuram otimizar o atendimento ao cliente, o chatbot com inteligência artificial é uma solução indispensável. Isso porque a tecnologia fornece autoatendimento, resolução rápida de demandas e personalização da comunicação, o que garante uma melhora na experiência dos consumidores. Basicamente, a interação dos usuários com um chatbot consiste em solucionar a maioria das dúvidas e consultas sem a necessidade de intervenção de um agente humano.   Segundo estudo do Gartner, até o ano de 2020, 85% dos relacionamentos entre empresas e consumidores já poderiam ser feitos sem qualquer intervenção humana. No entanto, vale lembrar que existem robôs com e sem inteligência artificial. Então, ao contar com a IA, é possível desenvolver o potencial de aprendizado do chatbot e evoluir a sua capacidade de entendimento dos clientes.   Assim, pode-se melhorar o atendimento com respostas ainda mais precisas e construir ricas experiências de relacionamento entre o robô e o usuário. Inclusive, o Mapa do Ecossistema Brasileiro de Bots, divulgado em 2020, revela que houve um aumento de 68% no número de chatbots desenvolvidos no país, com mais de 101 mil bots. Por isso, neste mercado em crescimento, vamos entender melhor sobre os chatbots com inteligência artificial. O que é um chatbot com inteligência artificial? O chatbot, em geral, é responsável por lidar com as interações com os usuários, mantendo uma conversa de forma natural e personalizada e, como vimos, pode ter IA ou não em sua construção. O desenvolvimento varia de acordo com os objetivos das empresas. Na construção baseada em diretrizes, é possível fazer uma programação... --- > Quer implementar chatbots ou assistentes virtuais inteligentes na sua empresa? Está em dúvida? Vamos te ajudar a entender como cada solução funciona. - Published: 2021-04-20 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/assistentes-virtuais-inteligentes/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Muitas empresas pensam em implementar novas soluções tecnológicas para otimizar o atendimento aos clientes, tirar dúvidas, recomendar novos produtos e aumentar as vendas. Mas, quando aparecem as diferentes opções, como chatbots e assistentes virtuais inteligentes, nem sempre os gestores sabem qual escolher. Afinal, as tecnologias avançam de forma consistente e, a todo momento, aparecem novos sistemas e plataformas. Ou seja, se torna normal confundir os diversos termos e soluções. Então, é ainda mais comum se perder em ferramentas, como os chatbots e os assistentes virtuais inteligentes, já que ambas possuem características, objetivos e aplicações semelhantes.   Além disso, elas são responsáveis por realizar interações e comunicações com consumidores usando algum nível de inteligência. Vale destacar que o mercado global de chatbots deve crescer de US$ 2,6 bilhões, em 2019, para US$ 9,4 bilhões, em 2024, uma taxa de aumento anual de 29,7%, segundo a consultoria MarketsandMarkets. Neste sentido, é fundamental a compreensão das diferenças, principalmente, para os gestores de experiência do cliente em empresas de telecomunicações, já que este segmento tem muito interesse em inovações no atendimento e engajamento dos consumidores. Por isso, neste conteúdo, vamos explicar o que são os chatbots e os assistentes virtuais inteligentes, como funcionam e quais as principais distinções. Qual o cenário dos chatbots e assistentes virtuais inteligentes? Como já mencionamos acima, o mercado de robôs de conversação está em constante crescimento. Isso se deve a alguns fatores, como por exemplo: Demanda de clientes por autoatendimento 24 horas por dia, 7 dias por semana;Necessidade da empresa de reduzir os custos operacionais;Popularização dos aplicativos de mensagem;Aperfeiçoamento das... --- > O chatbot para WhatsApp pode gerar inúmeros benefícios para as empresas, principalmente no relacionamento com os clientes. Mas como adotar a tecnologia? Veja! - Published: 2021-04-15 - Modified: 2022-07-11 - URL: https://yellow.ai/pt-br/conversational-ai/chatbot-para-whatsapp/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai Ter um chatbot para WhatsApp, atualmente, não é mais apenas uma tendência e já se tornou quase uma obrigação para as empresas que querem oferecer uma melhor experiência aos seus clientes, se destacar no mercado e aumentar suas receitas. Para os serviços financeiros como bancos e outras instituições, comunicar-se com os consumidores de forma rápida, fácil e eficiente para resolver suas demandas é essencial. Por isso, o uso de uma tecnologia de chatbot associada ao WhatsApp é uma solução importante. Vale destacar que o WhatsApp é um canal de contato já consolidado entre as pessoas e que vem se fortalecendo no âmbito empresarial. Segundo levantamento recente da própria rede, já são mais de 2 bilhões de usuários ativos no mundo. No Brasil, são mais de 120 milhões de usuários e, de acordo com estudo do Grupo Croma, 59% dos brasileiros deixam o aplicativo na tela inicial do seu smartphone. O que enfatiza a preferência por este meio de comunicação.   Inclusive, conforme pesquisa do Mobile Time e do Opinion Box, 76% dos brasileiros já usaram o WhatsApp para interagir com as marcas. Entre as principais ações realizadas pelos consumidores, estão: Tirar dúvidas/pedir informação: 77%;Receber suporte técnico: 65%;Receber promoções: 61%;Comprar produtos e serviços: 54%. Ou seja, as empresas precisam disponibilizar um canal de conversa com os clientes por intermédio do WhatsApp para estarem presentes na rede e atenderem às necessidades dos consumidores.   Neste caso, as marcas podem ter o WhatsApp Business ou o WhatsApp Business API. A seguir, vamos entender melhor as duas opções, a realidade dos serviços financeiros, os benefícios de... --- > Como a inteligência artificial otimiza a automação do atendimento ao cliente - Published: 2021-04-13 - Modified: 2022-07-06 - URL: https://yellow.ai/pt-br/conversational-ai/inteligencia-artificial/ - Categories: Conversational AI - Translation Priorities: Optional - Authors: amropali.shetty@yellow.ai É fato que a melhoria do atendimento ao cliente virou um dos principais objetivos e desafios das empresas de todos os portes e segmentos. No setor de varejo e e-commerce, esta questão é ainda mais acentuada, já que os negócios dependem exclusivamente de um bom relacionamento com os consumidores. Por isso, as tecnologias, como a inteligência artificial, são de extrema relevância atualmente. Afinal, os clientes valorizam cada vez mais relacionamentos eficientes, de qualidade e personalizados.   Importância de otimizar o atendimento ao cliente Segundo pesquisa da Microsoft, 96% dos consumidores no mundo admitem que o atendimento é um fator de peso para escolher a fidelidade a uma marca. Além disso, 54% deles afirmam ter maiores expectativas no atendimento hoje em dia do que há um ano. Outro dado mostra o risco de não evoluir o setor: 89% dos consumidores passaram a fazer negócios com um concorrente após uma experiência ruim, de acordo com estudo da Oracle. E, se você tem dúvidas se vale a pena investir em estratégias e tecnologias para aperfeiçoar o relacionamento, saiba que 52% dos consumidores já fizeram uma compra adicional de uma empresa após uma experiência positiva, revela o Dimensional Research. Qual o impacto do atendimento no varejo e no e-commerce? Como já vimos, o atendimento é elemento chave para os clientes comprarem de uma marca. E, no varejo e no e-commerce, esse aspecto ganha ainda mais destaque. Até porque esses segmentos precisam construir boas relações com os consumidores durante toda a jornada de compra do cliente, como por exemplo: Atendimento inicial com consultas... --- > WhatsApp for business solutions are providing enterprises new avenues to reach their target audience in a much more efficient, effective and customer friendly way. - Published: 2020-06-12 - Modified: 2024-12-09 - URL: https://yellow.ai/whatsapp-business/use-cases-of-whatsapp-business-api-for-retailers/ - Categories: Whatsapp Business, Conversational AI - Translation Priorities: Optional - Authors: yellow@yellow.ai Many retail companies are seeking to innovate and move beyond the architecturally closed rigid commerce applications of yore, towards endless experience led technology such as WhatsApp Business API, allowing a refined control over the user interface and digital commerce experience. In a market, where customers cannot physically go browsing the retail store, WhatsApp Business API is the go-to customer strategy. The Endless Aisle ability to display, access, and sell inventory via WhatsApp Business API has helped shoppers by accessing the store in the comfort of their couch with a click on their phone. Leaving the physical retail shop purposeless, all that matters is seamlessly meeting the consumer's demand, by any means necessary. Gartner already predicts by 2022, 10% of organizations doing digital commerce will build the existing commerce business into a platform business, to transform themselves into digital businesses, and 60% of those will use an open ecosystem to scale up the growth. Leveraging WhatsApp Business API will help retailers to directly connect with consumers on the preferred customer’s platform. The Virtual assistant can help order and provide the consumer with complete product details. Lets us look into how retailers can leverage API platforms. 7 Ways Retailers can use WhatsApp Business API Product Discovery The consumer can search for the product that they need and they can also discover the fresh stock through the search attributes and SKU catalog feature. Business insiders report that more than half of consumers prefer a business that they can chat and shop on. Product Offers and Promotions... --- ---