{"id":156237,"date":"2022-04-05T10:09:06","date_gmt":"2022-04-05T04:39:06","guid":{"rendered":"https:\/\/yellow.ai\/percakapan-ai-platform\/agent-assist\/"},"modified":"2025-10-27T15:45:56","modified_gmt":"2025-10-27T10:15:56","slug":"agent-assist","status":"publish","type":"page","link":"https:\/\/yellow.ai\/id\/percakapan-ai-platform\/agent-assist\/","title":{"rendered":"Agent Assist"},"content":{"rendered":"\n<section class=\"wp-block-group ai-chatbot-hero-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center img-col is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"1024\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp\" alt=\"\" class=\"wp-image-106865\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-820x1024.webp 820w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-240x300.webp 240w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-768x959.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2-150x187.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-hero-2.webp 1044w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h1 id='ai-agent-assist-platform-untuk-mendukung-tim-layanan-pelanggan'  id=\"boomdevs_1\" class=\"wp-block-heading\" >AI Agent Assist Platform untuk Mendukung Tim Layanan Pelanggan<\/h1>\n\n\n\n<p class=\"p3\">Tingkatkan produktivitas dan kinerja agen dengan helpdesk berbasis AI untuk otomatisasi tiket dan interaksi pelanggan yang dipersonalisasi di chat, email, dan voice channels.<\/p>\n\n\n\n<div class=\"wp-block-buttons sec2-btn is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button big\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/yellow.ai\/request-demo\/\">Pesan demo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group ai-chatbot-cards bg-color violet\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-2 is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns sec-coll-2-colls is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">50%<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">peningkatan produktivitas agen<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">2X<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">peningkatan jumlah tiket yang ditangani<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll-2-coll is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center header1\">60%<\/p>\n\n\n\n<p class=\"has-text-align-center p1\">pengurangan biaya operasional<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group ai-chatbot-sec1 remove-maxwidth\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-common-logo-section-block_bff0fce256a8e3a6e54cf12af807ff9a\" class=\"yellow-common-logo-section black\">\r\n\t\t<h2 id=\"boomdevs_2\" class=\"header3\">\r\n\t\t\tWorld\u2019s leading enterprises trust Yellow.ai\t\t<\/h2>\r\n\t\t<div class=\"logo-section-scroller\">\r\n\t\t\t\t\t\t\t\t<div class=\"single single-1\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<style>\r\n\t\t\t\t\t\t\t@keyframes\r\n\r\n\t\t\t\t\t\t\tscroll-block_bff0fce256a8e3a6e54cf12af807ff9a1\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t50% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(-6139px, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t100% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t#yellow-common-logo-section-block_bff0fce256a8e3a6e54cf12af807ff9a .single-1 .slide-track\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\twill-change: transform;\r\n\t\t\t\t\t\t\t\tanimation: scroll-block_bff0fce256a8e3a6e54cf12af807ff9a1 245.56s linear infinite;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t<\/style>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<style>\r\n\t\t\t\t\t\t\t@keyframes\r\n\t\t\t\t\t\t\tmobile-scroll-block_bff0fce256a8e3a6e54cf12af807ff9a1\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t50% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(-6139px, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t100% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t#yellow-common-logo-section-block_bff0fce256a8e3a6e54cf12af807ff9a .single-1 .mobile-slide-track\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\twill-change: transform;\r\n\t\t\t\t\t\t\t\tanimation: mobile-scroll-block_bff0fce256a8e3a6e54cf12af807ff9a1 245.56s linear infinite;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t<\/style>\r\n\t\t\t\t\t\t<div class=\"slide-track\">\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"mobile-slide-track\">\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"6139\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/Black_1_may_2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"single single-2\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<style>\r\n\t\t\t\t\t\t\t@keyframes\r\n\r\n\t\t\t\t\t\t\tscroll-block_bff0fce256a8e3a6e54cf12af807ff9a2\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t50% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(-5825px, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t100% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t#yellow-common-logo-section-block_bff0fce256a8e3a6e54cf12af807ff9a .single-2 .slide-track\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\twill-change: transform;\r\n\t\t\t\t\t\t\t\tanimation: scroll-block_bff0fce256a8e3a6e54cf12af807ff9a2 233s linear infinite;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t<\/style>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<style>\r\n\t\t\t\t\t\t\t@keyframes\r\n\t\t\t\t\t\t\tmobile-scroll-block_bff0fce256a8e3a6e54cf12af807ff9a2\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t50% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(-5825px, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\t100% {\r\n\t\t\t\t\t\t\t\t\t\ttransform: translate(0, 0);\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t#yellow-common-logo-section-block_bff0fce256a8e3a6e54cf12af807ff9a .single-2 .mobile-slide-track\t\t\t\t\t\t\t\t{\r\n\t\t\t\t\t\t\t\twill-change: transform;\r\n\t\t\t\t\t\t\t\tanimation: mobile-scroll-block_bff0fce256a8e3a6e54cf12af807ff9a2 233s linear infinite;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t<\/style>\r\n\t\t\t\t\t\t<div class=\"slide-track\">\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"mobile-slide-track\">\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"slide\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"5825\" height=\"54\"\r\n\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/04\/Black-2-updated-apr-2024.webp?v=3\" alt=\"Brands\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n<section id=\"scroll-locked-columns\" class=\"wp-block-group ai-chatbot-sec2  bg-color violet scroll-locked-columns\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-block_19e781d7118924e5c7e84bb65380fac1\" class=\"yellow-text-image right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2.webp 828w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-300x300.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-150x150.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-768x768.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-100x100.webp 100w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-640x640.webp 640w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-136x136.webp 136w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-320x320.webp 320w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-24x24.webp 24w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-48x48.webp 48w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-1-2-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tDukungan Cerdas\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tAgen berbasis AI\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 374px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Tingkatkan kinerja agen dengan tools AI seperti saran respons, wawasan coaching, ringkasan percakapan, dan lainnya untuk mengurangi waktu penanganan rata-rata dan meningkatkan CSAT.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t<div id=\"yellow-text-image-block_651012c62405408d5ae172e0b3a47770\" class=\"yellow-text-image left\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2.webp 828w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-300x300.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-150x150.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-768x768.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-100x100.webp 100w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-640x640.webp 640w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-136x136.webp 136w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-320x320.webp 320w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-24x24.webp 24w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-48x48.webp 48w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-2-2-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tResolusi Kontekstual\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tLayanan pelanggan yang dipersonalisasi\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 374px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Integrasikan CRM dan sistem ticketing Anda ke Inbox untuk menyediakan resolusi kueri yang efektif dan relevan. Bisnis juga dapat memanfaatkan Customer Data Platform (CDP) untuk mendapatkan insight pengguna secara real-time.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t<div id=\"yellow-text-image-block_9204f14c020b53dd2273463548d24f90\" class=\"yellow-text-image right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2.webp 828w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-300x300.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-150x150.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-768x768.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-100x100.webp 100w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-640x640.webp 640w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-136x136.webp 136w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-320x320.webp 320w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-24x24.webp 24w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-48x48.webp 48w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-3-2-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tLayanan Self\u2011Serve yang Disederhanakan\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tKnowledge base lanjutan\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 422px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Buat knowledge base komprehensif untuk pelanggan menemukan solusi tanpa agen. Perusahaan juga bisa membuat dan mempertahankan KB internal di Inbox untuk referensi agen.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t<div id=\"yellow-text-image-block_8c1e318c0759aff1b16294467aafb178\" class=\"yellow-text-image left\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2.webp 828w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-300x300.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-150x150.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-768x768.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-100x100.webp 100w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-640x640.webp 640w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-136x136.webp 136w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-320x320.webp 320w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-24x24.webp 24w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-48x48.webp 48w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-agent-assist-4-2-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tAnalitik Agen\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tUkur kinerja agen\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 422px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Dapatkan insight berharga keefisienan dan produktivitas agen melalui dashboard monitoring, widget analitik, dan reporting dashboards.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t\n\n\t<div id=\"yellow-text-image-block_e5e4835177e7632cc1473145cf332bac\" class=\"yellow-text-image mb0 right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"828\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation.webp 828w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-300x300.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-150x150.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-768x768.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-100x100.webp 100w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-640x640.webp 640w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-136x136.webp 136w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-320x320.webp 320w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-24x24.webp 24w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-48x48.webp 48w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/06\/agent-assist-workflow-automation-96x96.webp 96w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tOptimalkan Dukungan\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tOtomatisasi alur kerja\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: 422px;\">\r\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Optimalkan operasi agen dengan solusi otomatisasi berbasis AI untuk assignment tiket, SLA, trigger, dan notifikasi.<\/span><\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n<section class=\"wp-block-group ai-chatbot-sec3 bg-color beige\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 id='our-customers-success-matters-to-us'  id=\"boomdevs_3\" class=\"wp-block-heading has-text-align-center w1128\" >Our customers\u2019 success matters to us<\/h2>\n\n\n\t<div id=\"yellow-frontpage-slider-block_7684ce561d93424f5090333f57075d9e\" class=\"yellow-frontpage-slider\">\r\n\t\t<div class=\"frontpage-slider\">\r\n\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-wrap left-img\">\r\n\t\t\t\t\t\t\t<div class=\"left\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<p class=\"subheader\">\r\n\t\t\t\t\t\t\t\t\tSONY\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<h3 id=\"boomdevs_4\" class=\"regular\">\r\n\t\t\t\t\t\t\t\t\t\u201cDengan integrasi backend mendalam dengan CRM Sony, agen AI suara mengumpulkan, merekam dan menganalisis informasi pengguna untuk memberikan pengalaman personal. Kami senang bekerja sama dengan Yellow.ai&#8230;\u201d\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<p class=\"author-name\">\r\n\t\t\t\t\t\t\t\t\tVishal Mathur\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"author-designation\">\r\n\t\t\t\t\t\t\t\t\tNational Head of Customer Service\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-div\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/yellow.ai\/case-study\/sony-enables-round-the-clock-service-with-voice-automation\/\" class=\"button\">\r\n\t\t\t\t\t\t\t\t\t\t\tRead the story\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"right\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1044\" height=\"840\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony.webp\" class=\"attachment-full size-full\" alt=\"Sony case study - Yellow.ai\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony.webp 1044w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony-300x241.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony-1024x824.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/testimonial-sony-768x618.webp 768w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-logo\">\r\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"276\" height=\"88\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/sony.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-wrap left-img\">\r\n\t\t\t\t\t\t\t<div class=\"left\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<p class=\"subheader\">\r\n\t\t\t\t\t\t\t\t\tTiket.com\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<h3 id=\"boomdevs_5\" class=\"regular\">\r\n\t\t\t\t\t\t\t\t\t&#8220;Improving case deflection so that human agents can tocus on more complex and meaningful tasks has always been our goal. Yellow.ai&#8217;s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we&#8217;ve been able to deliver a range of initiatives, ranging from &#8220;simple&#8221; dynamic FAQ powered by intent detection, to sophisticated features that require deep APls integration. Happy to say that Yellow.ai&#8217;s product is now an important contributor to our automation enablers.&#8221; Rendy Dalimunthe CX Innovation Lead, Tiket.com\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t<p class=\"author-name\">\r\n\t\t\t\t\t\t\t\t\tRendy Dalimunthe\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t<p class=\"author-designation\">\r\n\t\t\t\t\t\t\t\t\tCX Innovation Lead\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-div\">\r\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/yellow.ai\/case-study\/tiket-dot-com-supercharges-customer-experience\/\" class=\"button\">\r\n\t\t\t\t\t\t\t\t\t\t\tRead the story\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"right\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"1044\" height=\"840\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1.webp 1044w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1-300x241.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1-1024x824.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1-768x618.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/08\/platform-testimonial-tiket-1-150x121.webp 150w\" sizes=\"auto, (max-width: 1044px) 100vw, 1044px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-logo\">\r\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"299\" height=\"103\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/tiket.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t<div class=\"pager-div\">\r\n\t\t\t<div class=\"pager\">\r\n\t\t\t\t<div class=\"prev\"><\/div>\r\n\t\t\t\t<div class=\"next\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/section>\n\n\n\n<section class=\"wp-block-group ai-chatbot-sec5  bg-color violet\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column sec-coll-left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"942\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1-1024x942.webp\" alt=\"\" class=\"wp-image-81792\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1-1024x942.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1-300x276.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1-768x706.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/03\/dynamic-nlp-sec5-1.webp 1044w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column sec-coll-right is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='100+-api-integrations'  id=\"boomdevs_6\" class=\"wp-block-heading\" >100+ API integrations<\/h2>\n\n\n\n<p>A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>AI Agent Assist Platform untuk Mendukung Tim Layanan Pelanggan Tingkatkan produktivitas dan kinerja agen dengan helpdesk berbasis AI untuk otomatisasi tiket dan interaksi pelanggan yang dipersonalisasi di chat, email, dan voice channels. 50% peningkatan produktivitas agen 2X peningkatan jumlah tiket yang ditangani 60% pengurangan biaya operasional Our customers\u2019 success matters to us 100+ API integrations [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":26100,"menu_order":409,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"guides_categories":[],"page_categories":[319],"coauthors":[209],"class_list":["post-156237","page","type-page","status-publish","hentry","page_categories-product"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Agent Assist Platform for CX Teams | Yellow.ai<\/title>\n<meta name=\"description\" content=\"Empower support teams with AI-driven workflows, real-time guidance, and contextual 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