{"id":112718,"date":"2023-04-01T09:46:24","date_gmt":"2023-04-01T04:16:24","guid":{"rendered":"https:\/\/yellow.ai\/freshworks-integration\/"},"modified":"2025-06-30T16:29:36","modified_gmt":"2025-06-30T10:59:36","slug":"freshworks-integration","status":"publish","type":"page","link":"https:\/\/yellow.ai\/id\/freshworks-integration\/","title":{"rendered":"Freshworks"},"content":{"rendered":"\n<section class=\"wp-block-group zendesk-hero\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center hero-left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"1024\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-hero-img-820x1024.webp\" alt=\"Dorong pengalaman luar biasa untuk pelanggan &amp; karyawan dengan Yellow.ai &amp; Freshworks\" class=\"wp-image-138251\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-hero-img-820x1024.webp 820w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-hero-img-240x300.webp 240w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-hero-img-768x959.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-hero-img-1230x1536.webp 1230w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-hero-img-150x187.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-hero-img.webp 1566w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h1 id='dorong-pengalaman-pelanggan-karyawan-yang-kuat-dengan-yellow-ai-freshworks'  id=\"boomdevs_1\" class=\"wp-block-heading\" ><strong>Dorong pengalaman pelanggan &amp; karyawan yang kuat dengan Yellow.ai &amp; Freshworks<\/strong><\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integrasikan Yellow.ai dengan Freshdesk, Freshchat, dan Freshservice untuk mengoptimalkan alur kerja dukungan.<\/li>\n\n\n\n<li>\u00a0Tingkatkan produktivitas agen hingga 50% dengan hanya meneruskan kueri pelanggan yang kompleks ke agen manusia.<\/li>\n\n\n\n<li>Tingkatkan kepuasan pelanggan dengan dukungan omnichannel multibahasa 24\/7<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/yellow.ai\/id\/request-demo\/\">Pesan demo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group sec1-image pt0\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 id='langsung-aktif-dengan-template-pra-bangun-melalui-yellow-ai-marketplace'  id=\"boomdevs_2\" class=\"wp-block-heading\" ><strong>Langsung aktif dengan template pra\u2011bangun melalui Yellow.ai Marketplace<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"70\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/integration-img-11.svg\" alt=\"\" class=\"wp-image-88707\"\/><\/figure>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-group sec-2 bg-color violet\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns sec-colls is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column left-col is-layout-flow wp-block-column-is-layout-flow\">\n<h2 id='langsung-aktif-dengan-template-pra-bangun-melalui-yellow-ai-marketplace-1'  id=\"boomdevs_3\" class=\"wp-block-heading w457\" ><strong>Langsung aktif dengan template pra\u2011bangun melalui Yellow.ai Marketplace<\/strong><\/h2>\n\n\n\n<p class=\"p3\">Integrasi hanya dalam 3 klik sederhana<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column right-col is-layout-flow wp-block-column-is-layout-flow\">\t\t<div id=\"yellow-yt-item-block_c7ecd849c61562e0b3bcdfa6184b6f0b\" class=\"yellow-yt-video\">\r\n\t\t\t\r\n\t\t\t\t<div class=\"yt-plays-inline\">\r\n\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"2862\" height=\"1468\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.55.56-AM.png\" class=\"preview-img\" alt=\"Yellow.ai Freshworks Integration\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.55.56-AM.png 2862w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.55.56-AM-300x154.png 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.55.56-AM-1024x525.png 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.55.56-AM-768x394.png 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.55.56-AM-1536x788.png 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2023\/04\/Screenshot-2023-04-12-at-3.55.56-AM-2048x1050.png 2048w\" sizes=\"auto, (max-width: 2862px) 100vw, 2862px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"yellowblue\" width=\"50\" height=\"50\"\r\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/themes\/yellow.ai\/img\/v2\/yellow-blue-btn.svg\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<div src=\"https:\/\/www.youtube.com\/embed\/9-HpCq5lwvw?autoplay=1\" title=\"YouTube video player\"\r\n\t\t\t\t\t\tframeborder=\"0\" playsinline\r\n\t\t\t\t\t\tallow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\r\n\t\t\t\t\t\tallowfullscreen class=\"make-iframe\">\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<\/div>\r\n\r\n\r\n\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<div class=\"wp-block-group remove-maxwidth sec3a\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-fullwidth-block_4f210f100c8527afaa2f2dc42de54035\" class=\"yellow-text-image-fullwidth mb0 left\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"2130\" height=\"1800\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-1.webp\" class=\"attachment-full size-full\" alt=\"Berikan kekuatan berupa meja bantuan yang kontekstual dan intuitif kepada agen Anda\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-1.webp 2130w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-1-300x254.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-1-1024x865.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-1-768x649.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-1-1536x1298.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-1-2048x1731.webp 2048w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-1-150x127.webp 150w\" sizes=\"auto, (max-width: 2130px) 100vw, 2130px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tFRESHDESK \u2013 KURANGI BIAYA DUKUNGAN HINGGA 60%\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tPerkuat agen Anda dengan helpdesk kontekstual dan intuitif\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: ;\">\r\n\t\t\t\t\t<ul>\n<li><span style=\"font-weight: 400\">Tangani pertanyaan pelanggan berulang secara efisien dengan agen AI dinamis Yellow.ai, memungkinkan hingga 80% pertanyaan diselesaikan lewat self\u2011service<\/span><\/li>\n<li><span style=\"font-weight: 400\">Hemat waktu agen dengan mengotomasi FAQ dalam hitungan menit menggunakan fitur DocCog Yellow.ai dan berikan respons instan kepada pelanggan<\/span><\/li>\n<li><span style=\"font-weight: 400\">Ubah percakapan bot menjadi tiket di Freshdesk untuk menangani permintaan kompleks<\/span><span style=\"font-weight: 400\">\n<p><\/span><\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-group remove-maxwidth sec4a\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-fullwidth-block_d39a7934488d0237d984e4aac0aced4b\" class=\"yellow-text-image-fullwidth mb0 right\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"2133\" height=\"1800\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-2.webp\" class=\"attachment-full size-full\" alt=\"Dukungan luar biasa yang didukung oleh percakapan berbasis tujuan secara aktual\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-2.webp 2133w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-2-300x253.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-2-1024x864.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-2-768x648.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-2-1536x1296.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-2-2048x1728.webp 2048w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-2-150x127.webp 150w\" sizes=\"auto, (max-width: 2133px) 100vw, 2133px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tFRESHCHAT \u2013 TINGKATKAN CSAT HINGGA 40%\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tDukungan luar biasa dengan percakapan berbasis tujuan secara real-time\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: ;\">\r\n\t\t\t\t\t<ul class=\"content-ul\">\n<li><span style=\"font-weight: 400\">Transfer percakapan secara mulus dari agen AI dinamis ke agen Freshchat saat dibutuhkan, meningkatkan produktivitas agen hingga 50%<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400\">Perkuat agen dengan konteks historis dalam menangani kueri pelanggan kompleks di Freshchat melalui percakapan real-time<\/span><\/li>\n<li><span style=\"font-weight: 400\">Aktifkan komunikasi personal melalui video dan panggilan suara didukung AI dari Yellow.ai<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400\">Dapatkan wawasan engagement pelanggan dan optimalkan waktu resolusi dengan integrasi Freshchat<\/span><\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-group remove-maxwidth sec3a mb0\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<div id=\"yellow-text-image-fullwidth-block_63270d60e0c8ae553e76e7919fb9e117\" class=\"yellow-text-image-fullwidth brrb mb0 left\">\r\n\t\t\t\t\t<div class=\"img-col\">\r\n\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"2130\" height=\"1800\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-3.webp\" class=\"attachment-full size-full\" alt=\"Efisienkan dukungan TI untuk meningkatkan pengalaman karyawan\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-3.webp 2130w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-3-300x254.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-3-1024x865.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-3-768x649.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-3-1536x1298.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-3-2048x1731.webp 2048w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/freshworks-integration-bahasa-inline-img-3-150x127.webp 150w\" sizes=\"auto, (max-width: 2130px) 100vw, 2130px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-col\">\r\n\t\t\t<div class=\"content-wrap\">\r\n\t\t\t\t<p class=\"subtitle medium\">\r\n\t\t\t\t\tFRESHSERVICE \u2013 TINGKATKAN PRODUKTIVITAS KARYAWAN HINGGA 50%\t\t\t\t<\/p>\r\n\t\t\t\t<p class=\"header2\">\r\n\t\t\t\t\tPermudah dukungan IT dan tingkatkan pengalaman karyawan\t\t\t\t<\/p>\r\n\t\t\t\t<div class=\"content\" style=\"max-width: ;\">\r\n\t\t\t\t\t<ul>\n<li><span style=\"font-weight: 400\">Gunakan agen AI dinamis dalam Freshservice untuk menangani kueri karyawan sehari-hari<\/span><\/li>\n<li><span style=\"font-weight: 400\">Konversi percakapan bot menjadi tiket insiden di Freshservice untuk pelacakan masalah &amp; permintaan<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400\">Sediakan self-service lewat knowledge base karyawan di Freshservice dengan akses cepat melalui fitur DocCog Yellow.ai<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/li>\n<li><span style=\"font-weight: 400\">Atur eskalasi otomatis tiket penting dan kompleks kepada tim atau agen di Freshservice<\/span><\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dorong pengalaman pelanggan &amp; karyawan yang kuat dengan Yellow.ai &amp; Freshworks Langsung aktif dengan template pra\u2011bangun melalui Yellow.ai Marketplace Langsung aktif dengan template pra\u2011bangun melalui Yellow.ai Marketplace Integrasi hanya dalam 3 klik sederhana<\/p>\n","protected":false},"author":7,"featured_media":94218,"parent":0,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"guides_categories":[],"page_categories":[314],"coauthors":[210],"class_list":["post-112718","page","type-page","status-publish","has-post-thumbnail","hentry","page_categories-integrations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - 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