{"id":113368,"date":"2023-05-23T11:46:43","date_gmt":"2023-05-23T06:16:43","guid":{"rendered":"https:\/\/yellow.ai\/case-study\/multinational-furniture-brand-drives-seamless-automation-with-zendesk-integration\/"},"modified":"2025-09-29T13:08:20","modified_gmt":"2025-09-29T07:38:20","slug":"multinational-furniture-brand-drives-seamless-automation-with-zendesk-integration","status":"publish","type":"case-study","link":"https:\/\/yellow.ai\/id\/case-study\/multinational-furniture-brand-drives-seamless-automation-with-zendesk-integration\/","title":{"rendered":"Merek furnitur multinasional mendorong otomatisasi yang lancar dengan integrasi Zendesk dari Yellow.ai"},"content":{"rendered":"\n
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Success Stories<\/a><\/p>\n\n\n\n

Merek furnitur multinasional mendorong otomatisasi yang lancar dengan integrasi Zendesk dari Yellow.ai<\/strong><\/h1>\n\n\n\n
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\"\"<\/figure>\n\n\n\n
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Saluran<\/p>\n\n\n\n

WhatsApp<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
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Bidang Penggunaan<\/p>\n\n\n\n

Informasi toko, promosi produk, FAQ<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Merek<\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n
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Tantangan<\/a><\/p>\n<\/div>\n\n\n\n

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Solusi<\/a><\/p>\n<\/div>\n\n\n\n

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Dampak<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Tantangan<\/h2>\n\n\n\n
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Ketakefisienan dalam menangani pertanyaan pelanggan yang sangat banyak dengan bandwidth agen terbatas<\/h3>\n<\/div>\n\n\n\n
\n

Klien, dengan jaringan tokonya yang luas di seluruh Indonesia, menghadapi tantangan yang sangat besar \u2013 pertanyaan pelanggan yang sangat banyak ditambah dengan sumber daya agen terbatas. Kebutuhan saat itu adalah mengotomatiskan pertanyaan berulang dan mengefisienkan sistem, sehingga membebaskan agen untuk menangani tugas yang lebih rumit. Selain itu, mereka sangat ingin memanfaatkan basis pelanggan yang luas di WhatsApp, saluran populer di Indonesia, untuk mendorong pertumbuhan bisnis dan menumbuhkan loyalitas pelanggan.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Solusi<\/h2>\n\n\n\n
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1<\/p>\n\n\n\n

Layanan pelanggan 24\/7<\/strong><\/p>\n\n\n\n

Yellow.ai menggunakan agen AI dinamis pada WhatsApp yang terintegrasi secara lancar dengan sistem penjualan tiket Zendesk milik klien, sehingga mereka dapat menyediakan layanan terkait belanja yang mudah diakses pelanggan, tanpa perlu mengunduh aplikasi tambahan. Baik itu pertanyaan yang berkaitan dengan promosi, ketersediaan produk, atau apa pun, pelanggan dapat menerima respons yang instan dan akurat hanya dengan memulai obrolan baik dalam Bahasa Inggris maupun Bahasa Indonesia.<\/p>\n<\/div>\n\n\n\n

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\"Layanan<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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\"Integrasi<\/figure>\n<\/div>\n\n\n\n
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2<\/p>\n\n\n\n

Integrasi Zendesk<\/strong><\/p>\n\n\n\n

Dengan pengintegrasian platform Yellow.ai dan Zendesk, semua tiket yang diajukan oleh agen dukungan secara otomatis diperbarui pada sistem Zendesk klien, sehingga membuahkan visibilitas yang lebih besar atas kinerja agen. Agen dapat memprioritaskan tiket lebih lanjut berdasarkan urgensi, dan platform Zendesk diperbarui secara otomatis untuk menunjukkan informasi terbaru.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3<\/p>\n\n\n\n

Kampanye kesadaran keluar<\/strong><\/p>\n\n\n\n

Conversational Commerce Cloud (CCC) dari Yellow.ai telah mempermudah pembuatan dan peluncuran kampanye promosi keluar di WhatsApp sehingga menghasilkan serta membina prospek. Kampanye yang dipersonalisasi membantu menyasar segmen yang tepat pada waktu yang tepat.<\/p>\n<\/div>\n\n\n\n

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\"Kampanye<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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\"Wawasan<\/figure>\n<\/div>\n\n\n\n
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4<\/p>\n\n\n\n

Wawasan berkala<\/strong><\/p>\n\n\n\n

The client has access to periodic insights on conversation metrics like number of sessions, session duration, accuracy, etc., and agent metrics like average handling time, first response time and tickets resolved to track productivity and operational efficiency.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Dampak<\/h2>\n\n\n\n
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\r\n \r\n
\r\n
\r\n
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OTOMATISASI TANPA HAMBATAN<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n %<\/span>\r\n <\/div>\r\n

<\/div>\r\n

pertanyaan yang masuk
\ndilayani secara mandiri<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

PEROLEHAN PROSPEK<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n %<\/span>\r\n <\/div>\r\n

<\/div>\r\n

membuahkan tingkat konversi penjualan<\/p>\n<\/div>\r\n <\/div>\r\n

\r\n

PEMAKAIAN TINGGI<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n K+<\/span>\r\n <\/div>\r\n

<\/div>\r\n

pesanan dilakukan di WhatsApp per kuartal<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n<\/div><\/div>\n","protected":false},"author":3,"featured_media":100027,"template":"","categories":[],"case_study_category":[],"coauthors":[213],"class_list":["post-113368","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nMerek furnitur multinasional mendorong otomatisasi yang lancar dengan integrasi Zendesk dari Yellow.ai - Yellow.ai<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yellow.ai\/id\/case-study\/multinational-furniture-brand-drives-seamless-automation-with-zendesk-integration\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Merek furnitur multinasional mendorong otomatisasi yang lancar dengan integrasi Zendesk dari Yellow.ai - Yellow.ai\" \/>\n<meta property=\"og:description\" content=\"Success Stories Merek furnitur multinasional mendorong otomatisasi yang lancar dengan integrasi Zendesk dari Yellow.ai Saluran WhatsApp Bidang Penggunaan Informasi toko, promosi produk, FAQ Tantangan Solusi Dampak Tantangan Ketakefisienan dalam menangani pertanyaan pelanggan yang sangat banyak dengan bandwidth agen terbatas Klien, dengan jaringan tokonya yang luas di seluruh Indonesia, menghadapi tantangan yang sangat besar \u2013 pertanyaan […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/yellow.ai\/id\/case-study\/multinational-furniture-brand-drives-seamless-automation-with-zendesk-integration\/\" \/>\n<meta property=\"og:site_name\" content=\"Yellow.ai\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/YellowDotAI\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-29T07:38:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/05\/Furniture-CS.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/yellow.ai\/wp-content\/uploads\/2023\/05\/Furniture-CS.jpg\" \/>\n<meta name=\"twitter:site\" content=\"@yellowdotai\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 menit\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Amropali Shetty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/yellow.ai\/id\/case-study\/multinational-furniture-brand-drives-seamless-automation-with-zendesk-integration\/\",\"url\":\"https:\/\/yellow.ai\/id\/case-study\/multinational-furniture-brand-drives-seamless-automation-with-zendesk-integration\/\",\"name\":\"Merek furnitur multinasional mendorong otomatisasi yang lancar dengan integrasi Zendesk dari Yellow.ai - 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