{"id":113321,"date":"2023-04-05T16:09:24","date_gmt":"2023-04-05T10:39:24","guid":{"rendered":"https:\/\/yellow.ai\/case-study\/bengaluru-metro-launches-industry-first-qr-ticketing-service-for-380k-daily-commuters-powered-by-ai-automation\/"},"modified":"2025-09-23T17:29:51","modified_gmt":"2025-09-23T11:59:51","slug":"bengaluru-metro-launches-industry-first-qr-ticketing-service-for-380k-daily-commuters-powered-by-ai-automation","status":"publish","type":"case-study","link":"https:\/\/yellow.ai\/id\/case-study\/bengaluru-metro-launches-industry-first-qr-ticketing-service-for-380k-daily-commuters-powered-by-ai-automation\/","title":{"rendered":"Bengaluru Metro meluncurkan layanan QR penjualan tiket pertama di industri yang didukung teknologi otomatisasi AI"},"content":{"rendered":"\n
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<\/a>All Success Stories<\/a><\/p>\n\n\n\n

Bengaluru Metro meluncurkan layanan QR penjualan tiket pertama di industri yang didukung teknologi otomatisasi AI<\/h1>\n\n\n\n
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\"\"<\/figure>\n\n\n\n
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Didirikan<\/p>\n\n\n\n

2011<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Website<\/p>\n\n\n\n

english.bmrc.co.in<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Saluran<\/p>\n\n\n\n

Whatsapp<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Bidang Penggunaan<\/p>\n\n\n\n

Pemesanan tiket, Pengembalian dana, Jadwal kereta api, Peta rute<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Tantangan<\/a><\/p>\n<\/div>\n\n\n\n

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Solusi<\/a><\/p>\n<\/div>\n\n\n\n

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Dampak<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Tantangan<\/h2>\n\n\n\n
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Menghapus waktu tunggu pemesanan tiket dan memungkinkan layanan mandiri instan bagi para komuter Bengaluru Metro di saluran pilihan mereka<\/h3>\n<\/div>\n\n\n\n
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BMRCL ingin melayani 380 ribu lebih komuter hariannya dengan mengurangi waktu tunggu untuk memesan tiket. Layanan tambahan seperti pembayaran, pengembalian dana, pembatalan, rute kereta api, jadwal, dan lainnya menjadi lebih memakan waktu serta BMRCL mencari cara agar layanan ini dimungkinkan secara digital untuk memberikan pengalaman layanan yang cepat, efisien, dan lancar kepada pelanggan<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Solusi: Bengaluru Metro Bot<\/h2>\n\n\n\n
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1<\/p>\n\n\n\n

Layanan sesuai permintaan sesuai skala<\/strong><\/p>\n\n\n\n

Yellow.ai menggunakan agen AI Dinamis sehingga layanan mandiri dimungkinkan untuk layanan perjalanan Metro di WhatsApp bagi 380 ribu lebih komuter harian. Otomatisasi yang didukung teknologi AI percakapan memberikan kemudahan dan kenyamanan bagi para komuter untuk memesan tiket cukup dengan menghubungkannya ke Bengaluru Metro Bot multibahasa. Pertanyaan seperti informasi tarif, status pengisian ulang kartu pintar, status pengembalian dana, penambahan\/penghapusan kartu, frekuensi kereta, nomor telepon bantuan, rute kereta, jadwal, dan lain-lain kini dapat dilayani secara mandiri, sehingga memastikan penyelesaian pertanyaan secara cepat serta efisien.<\/p>\n<\/div>\n\n\n\n

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2<\/p>\n\n\n\n

Pembayaran tanpa hambatan<\/strong><\/p>\n\n\n\n

Dengan layanan QR penjualan tiket, para penumpang metro dapat melakukan pembayaran tiket dengan cepat dan aman langsung dari antarmuka WhatsApp yang sama dengan memilih WhatsApp Pay. Pengguna juga memiliki opsi untuk melakukan pembayaran secara daring dengan metode pembayaran pilihan mereka. Para komuter yang sering bepergian juga dapat mengisi ulang kartu pintar Metro mereka menggunakan bot tanpa perlu mengunjungi loket tiket, sehingga mereka tidak menunggu lama.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Dampak<\/h2>\n\n\n\n
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PENGGUNAAN TINGGI UNTUK PELANGGAN<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n K+<\/span>\r\n <\/div>\r\n

<\/div>\r\n

pengguna di bot sejak
\npeluncuran<\/p>\n<\/div>\r\n <\/div>\r\n

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PENANGANAN LALU LINTAS TINGGI<\/p>\r\n

\r\n <\/span>\r\n

\r\n 0\r\n <\/p>\r\n M+<\/span>\r\n <\/div>\r\n

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pesan yang dipertukarkan dengan Bengaluru Metro Bot<\/p>\n<\/div>\r\n <\/div>\r\n

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LAYANAN MANDIRI TANPA HAMBATAN<\/p>\r\n

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\r\n 0\r\n <\/p>\r\n K+<\/span>\r\n <\/div>\r\n

<\/div>\r\n

permintaan yang diterima untuk pengisian ulang kartu perjalanan melalui WhatsApp<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n<\/div><\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

“Dengan kecepatan gelombang digital yang mengubah India, setiap sektor mencari peluang untuk memanfaatkan teknologi dengan cara terbaik, dan sektor pemerintahan juga demikian. Layanan QR penjualan tiket berbasis WhatsApp yang baru-baru ini diluncurkan oleh Bengaluru Namma Metro merupakan sebuah langkah besar untuk memberikan pengalaman yang tidak merepotkan bagi para komuter. Chatbot multibahasa yang diaktifkan oleh Yellow.ai membantu lebih dari 100.000 komuter dengan berbagai layanan penting seperti pengisian ulang kartu pintar metro, perencanaan perjalanan, penemuan stasiun metro terdekat, dan pemberian informasi tarif, sehingga memastikan pengalaman yang lancar bagi pelanggan.\u201d<\/p>\n\n\n\n

Shankar A.S.
Executive Director (Operations and Maintenance), BMRCL<\/p>\n<\/div>\n\n\n\n

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