{"id":140077,"date":"2024-05-16T17:18:19","date_gmt":"2024-05-16T11:48:19","guid":{"rendered":"https:\/\/yellow.ai\/blog\/yellow-ai-unveils-industry-first-orchestrator-llm\/"},"modified":"2025-10-27T15:42:35","modified_gmt":"2025-10-27T10:12:35","slug":"yellow-ai-unveils-industry-first-orchestrator-llm","status":"publish","type":"blog","link":"https:\/\/yellow.ai\/id\/blog\/yellow-ai-unveils-industry-first-orchestrator-llm\/","title":{"rendered":"Yellow.ai memperkenalkan Orchestrator LLM yang pertama di industri: Percakapan pelanggan kontekstual tanpa pelatihan"},"content":{"rendered":"\n<p>Di era digital saat ini, layanan pelanggan bukan hanya soal memberikan jawaban; tetapi juga menciptakan percakapan bermakna yang dapat beradaptasi berdasarkan permintaan pengguna. Model chatbot konvensional gagal dalam mempertahankan konteks, dan ini mengakibatkan kualitas percakapan yang buruk.Memperkenalkan Orchestrator LLM \u2013 model agen berbasis AI generatif pertama di industri yang <strong>tidak memerlukan pelatihan<\/strong>, mampu menyesuaikan dengan konteks percakapan pengguna yang berubah, memastikan pengalaman pelanggan yang lancar<\/p>\n\n\n\t<div id=\"yellow-video-div-block_646474e4a1a22fac5264e8e03d2d0964\" class=\"yellow-video-div\">\r\n\t\t\t\t\t\t<img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" width=\"2128\" height=\"1080\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchestrator-hero-1.webp\" class=\"thumbnail-img\" alt=\"\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchestrator-hero-1.webp 2128w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchestrator-hero-1-300x152.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchestrator-hero-1-1024x520.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchestrator-hero-1-768x390.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchestrator-hero-1-1536x780.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchestrator-hero-1-2048x1039.webp 2048w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchestrator-hero-1-150x76.webp 150w\" sizes=\"auto, (max-width: 2128px) 100vw, 2128px\" \/>\t\t\t\t\t<img loading=\"lazy\" class=\"play\" width=\"100\" height=\"100\"\r\n\t\t\t\t\t\tsrc=\"https:\/\/yellow.ai\/wp-content\/themes\/yellow.ai\/img\/v2\/play-yellow-radius.svg\" alt=\"play\" loading=\"lazy\" \/>\r\n\t\t\t\t\t\t\t\t\t\t\t<video loading=\"lazy\" lazy controls>\r\n\t\t\t\t\t\t\t\t\t<source src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/voice-hub-video.webm\" type=\"video\/webm\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/02\/voice-hub-video.mp4\" type=\"video\/mp4\">\r\n\t\t\t\t\t\t\t<\/video>\r\n\t\t\t\t<\/div>\r\n\t\n\n\n<h2 id='mendefinisikan-ulang-layanan-pelanggan-dengan-orchestrator-llm'  id=\"boomdevs_1\" class=\"wp-block-heading\" >Mendefinisikan ulang layanan pelanggan dengan Orchestrator LLM<\/h2>\n\n\n\n<p>Orchestrator LLM Yellow.ai menetapkan standar baru dalam layanan pelanggan dengan menganalisis seluruh percakapan dan mempertahankan konteks pelanggan; mengakhiri akhir percakapan yang tiba-tiba.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video autoplay loop muted src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/Orch-LLM-Chart-V2-Final-1.mp4\" playsinline><\/video><\/figure>\n\n\n\n<h3 id='respons-kontekstual-tanpa-pelatihan'  id=\"boomdevs_2\" class=\"wp-block-heading\" ><br>Respons kontekstual, tanpa pelatihan:<\/h3>\n\n\n\n<p>Tak perlu lagi melatih bot dengan daftar utterances dan intents yang tak ada habisnya. Orchestrator LLM memahami seluruh percakapan pelanggan, mempertahankan konteks untuk mengarah ke tujuan utama setiap pertanyaan. Dengan mengenali beberapa intent dan memicu alur percakapan atau tool yang tepat, ia memberikan respon kontekstual dengan mudah.<a href=\"https:\/\/yellow.ai\/id\/blog\/yellow-ai-unveils-industry-first-orchestrator-llm\/?utm_source=chatgpt.com\"><\/a><br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"779\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-2-1-1024x779.webp\" alt=\"\" class=\"wp-image-138451\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-2-1-1024x779.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-2-1-300x228.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-2-1-768x585.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-2-1-1536x1169.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-2-1-150x114.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-2-1.webp 1692w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id='pergantian-konteks-tanpa-hambatan-untuk-percakapan-dinamis'  id=\"boomdevs_3\" class=\"wp-block-heading\" ><br><strong>Pergantian konteks tanpa hambatan untuk percakapan dinamis<\/strong><\/h3>\n\n\n\n<p>Berbeda dengan bot FAQ tradisional, Orchestrator LLM memiliki \u201cmemory window\u201d yang menyimpan interaksi sebelumnya. Hal ini memungkinkan ia beralih konteks, melakukan small talk, dan kembali ke pertanyaan awal, menjaga pengalaman pengguna yang tidak terputus dan menghasilkan peningkatan CSAT sebesar <strong>60%<\/strong><br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"779\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-3-1-1024x779.webp\" alt=\"\" class=\"wp-image-138458\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-3-1-1024x779.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-3-1-300x228.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-3-1-768x585.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-3-1-1536x1169.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-3-1-150x114.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-3-1.webp 1692w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id='integrasi-cepat-dengan-tech-stack-anda'  id=\"boomdevs_4\" class=\"wp-block-heading\" ><br><strong>Integrasi cepat dengan tech stack Anda<\/strong><\/h3>\n\n\n\n<p>Adaptabilitas Orchestrator LLM juga terlihat dari kemudahannya dalam terhubung dengan sistem yang sudah ada, CRM, ERP, API, dan basis pengetahuan Anda. Dengan menyederhanakan proses dan alur kerja, model ini dapat <strong>mengurangi biaya operasional hingga 60%<\/strong> sekaligus menyediakan informasi akurat secara real-time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"620\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-4-1-1024x620.webp\" alt=\"\" class=\"wp-image-138465\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-4-1-1024x620.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-4-1-300x182.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-4-1-768x465.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-4-1-1536x930.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-4-1-150x91.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-4-1.webp 1692w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 id='dukungan-omnichannel-yang-proaktif'  id=\"boomdevs_5\" class=\"wp-block-heading\" ><br><strong>Dukungan omnichannel yang proaktif<\/strong><\/h3>\n\n\n\n<p>Orchestrator LLM menyarankan solusi terbaik sesuai kebutuhan pelanggan dan mengalihkan ke agen manusia bila diperlukan. Ia memastikan pelanggan menerima respons yang paling tepat di seluruh saluran\u2014teks, suara, atau email.<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"620\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-5-1-1024x620.webp\" alt=\"\" class=\"wp-image-138472\" srcset=\"https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-5-1-1024x620.webp 1024w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-5-1-300x182.webp 300w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-5-1-768x465.webp 768w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-5-1-1536x930.webp 1536w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-5-1-150x91.webp 150w, https:\/\/yellow.ai\/wp-content\/uploads\/2024\/05\/orchllm-img-5-1.webp 1692w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><br><em>\u201cDengan peluncuran Orchestrator LLM, Yellow.ai berada di garis depan revolusi layanan pelanggan berbasis AI. Model inovatif ini mengutamakan konteks pengguna secara menyeluruh, mengatasi keterbatasan model saat ini. Orchestrator LLM tidak hanya memahami intent pengguna tetapi juga mengorkestrasi interaksi tanpa hambatan di berbagai tujuan, memastikan pengalaman yang sangat berpusat pada pengguna.\u201d<\/em><br><\/p>\n<cite><strong>Jaya Kishore Reddy<\/strong>, CTO &amp; Co-founder, Yellow.ai<br><br><\/cite><\/blockquote>\n\n\n\n<h2 id='ini-kata-pelanggan-tentang-orchestrator-llm'  id=\"boomdevs_6\" class=\"wp-block-heading\" ><strong>Ini kata pelanggan tentang Orchestrator LLM<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cOrchestrator LLM benar-benar dapat merevolusi industri layanan pelanggan. Kemampuannya mengantisipasi kebutuhan pelanggan dan memberikan respons relevan secara instan akan meningkatkan loyalitas pelanggan dan efisiensi operasional.\u201d<\/em><\/p>\n<cite><em>&#8211;<\/em><strong>Eric Hansen<\/strong>, CIO Waste\u202fConnections<\/cite><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cYellow.ai telah menjadi pemimpin dalam memfasilitasi bisnis untuk menghadirkan percakapan seperti manusia, dan fitur terbaru mereka \u2013 Orchestrator LLM \u2013 adalah buktinya. Dengan memahami konteks lengkap dan menentukan langkah selanjutnya berdasarkan permintaan pengguna, ini benar-benar mengubah cara chatbot bisa berinteraksi.\u201d<\/p>\n<cite>&#8211;<strong>Jessica Osborn<\/strong>, Sr. Manager, IT Support Services Operations<br><br><\/cite><\/blockquote>\n\n\n\t<div id=\"yellow-cta-block_fb815e8401ef4867d0f1c16d07fbb566\" class=\"yellow-cta\">\r\n\t\t<div class=\"left\">\r\n\t\t\t<div class=\"left-wrap\">\r\n\t\t\t\t<h4 id=\"boomdevs_7\">\r\n\t\t\t\t\tUbah layanan pelanggan Anda dari biasa menjadi luar biasa dengan Orchestrator LLM\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t<div class=\"button-div\">\r\n\t\t\t\t\t<a href=\"https:\/\/yellow.ai\/id\/request-demo\/\"\r\n\t\t\t\t\t\tclass=\"button \">\r\n\t\t\t\t\t\tPesan demo hari ini\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"right\">\r\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/yellow.ai\/wp-content\/themes\/yellow.ai\/img\/v2\/cta-img.webp\"\r\n\t\t\t\t\talt=\"Book a demo with Yellow.ai\">\r\n\t\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t","protected":false},"excerpt":{"rendered":"<p>Di era digital saat ini, layanan pelanggan bukan hanya soal memberikan jawaban; tetapi juga menciptakan percakapan bermakna yang dapat beradaptasi berdasarkan permintaan pengguna. Model chatbot konvensional gagal dalam mempertahankan konteks, dan ini mengakibatkan kualitas percakapan yang buruk.Memperkenalkan Orchestrator LLM \u2013 model agen berbasis AI generatif pertama di industri yang tidak memerlukan pelatihan, mampu menyesuaikan dengan [&hellip;]<\/p>\n","protected":false},"author":63,"featured_media":138492,"menu_order":0,"template":"","categories":[],"tags":[],"coauthors":[274],"class_list":["post-140077","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Yellow.ai Meluncurkan Orchestrator LLM Pertama di Industri<\/title>\n<meta name=\"description\" content=\"Yellow.ai menghadirkan Orchestrator LLM pertama di industri untuk revolusi otomatisasi layanan pelanggan dan peningkatan efisiensi CX di setiap interaksi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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