How Omnichannel Virtual Assistants are Reducing Call Volumes by 50%

Speakers
Eric Hansen

Chief Information Officer, Waste Connections

Muralidharan C.

VP of Customer Success, yellow.ai

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What will you learn?

1

Customer-centric digital transformation

Learn how Waste Connections, Canada adopts a mindset that puts the customer at the center and focuses on driving maximum value for their customers through their servcices.

2

Key focus areas of digital transformation

Where companies should focus their efforts when planning and executing a digital transformation strategy to build innovative and valuable experiences for customers.

3

Impact Trina - The Intelligent Virtual Assistant

How Trina, the Intelligent Virtual Assistant is improving customer service and bringing about a competitive advantage at Waste Connections

About Speakers

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